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Dear Vojo, Thank you for your feedback, we are delighted you had an enjoyable stay. Regards Rebecca
10/10 Excellent
Paulette
26 Feb,2024
Liked: Amenities
The staff were all friendly and helpful.
Paulette
Stayed 3 nights in Feb 2024
Response from Rebecca on 27 Feb,2024
Dear Paulette, Thank you for taking the time to provide positive feedback after your stay regarding our friendly staff. We hope you will visit again in the near future. Regards Rebecca Hotel Operations
Waking up to Beautiful views and scenery. Very quiet and relaxing. Reception staff very welcoming and helpful. Absolutely loved my stay and would recommend it.
Betty
Stayed 1 night in Jan 2024
Response from Rebecca on 27 Feb,2024
Hi Betty, Thank you for your feedback. We were delighted to hear you enjoyed all aspects of your stay. We look forward to welcoming you again to the Mercure Portsea. Regards Rebecca Hotel Operations
Stay was OK. Good location for us. Plenty to do on Nepean Peninsula. Unfortunately, they were refitting carpet above our room and working noise started too early. Carpets generally were in need of upgrading in places, and dust over top of tissue box in room gave impression of not being clean. Was not clear about use of parts of complex eg. access to Spike bar for food. Lighting in corridors to rooms was a bit dated and very dull. Lock on patio door was not working and although the golf course view was great, there was evidence of rubbish in the bush below the rooms.
Robert
Stayed 2 nights in Nov 2023
6/10 Okay
Robin
30 Nov,2023
Liked: Cleanliness
Lack of facilities for a Mercury. Probably in the only rooms without a view in a nearly empty hotel
Dated day core, out of the way to any eateries, no shuttle bus, no pool, no spa
No extras in the room that looked out onto nothing not even the golf course
If u don’t play golf we would say do not book
We think there r other places in the same area that offer more
Easy check in and very quiet location. Perfectly comfy bed and pillows.
Sebastiano
Stayed 1 night in Oct 2023
6/10 Okay
NICHOLAS, Melbourne
Business traveller
20 Oct,2023
Liked: Staff & service, amenities
The property was very nice but, our room was beside the golf cart garage and so was quite noisey early in the morning and in the afternoon. Out courtyard was shared with 3 rooms so had people walking by our window.
Milk in fridge was open when we arrived, TV had an issue but fixed quickly, and initially keys didn’t work. But again was fixed quickly.
Little dissapointed given our last stay was better and had views of the golf course.
Beautiful location on golf course if you love golf
Cristina
Stayed 1 night in Oct 2023
Response from Rebecca on 8 Oct,2023
Dear Cristina, Thank you for your review and feedback. We hope you will visit again in the near future. Regards, Rebecca PancicHotel Operations
10/10 Excellent
Salvatore
6 Oct,2023
Salvatore
Stayed 1 night in Oct 2023
Response from Rebecca on 8 Oct,2023
Dear Salvatore, Thank you for your review. We are delighted you had a very enjoyable experience at the Mercure Portsea and we hope you will visit again soon.
The property was clean and neat, bed was very comfortable.
Downside was the walk from the carpark to the room was quite far and steep. Room was small with no views at all. Bathroom was clean and tidy but small also.
Michael
Stayed 1 night in Sep 2023
Response from Rebecca on 8 Oct,2023
Dear Michael, Thank you for choosing to stay with us at the Mercure Portsea. We were delighted to hear you found the accommodation clean and comfortable. Our superior rooms offer amazing views over the golf course, please keep this in mind should you return. We do hope you will visit us again. Regards, Rebecca PancicHotel Operations
The walk up to the building from the car park is quite steep for walkers; I would have liked to see stairs to make the climb easier. But the reception staff were extremely friendly and very helpful.
Marie
Stayed 1 night in Sep 2023
Response from Rebecca on 12 Oct,2023
Dear Marie, Thank you for your feedback. I was delighted to hear you were impressed with our staff. We hope you will visit us again for another stay in the future. Regards, Rebecca Hotel Operations
Peaceful and quiet hotel located within a golf club. Nice room, view over the course and the bay in the distance. Easy drive to Portsea and not at all far from Sorrento.
Matthew
Stayed 1 night in Aug 2023
Response from Rebecca on 5 Sept,2023
Hi Matthew, Thank you for your review. We were delighted to read you found the Mercure Portsea comfortable and quiet and hope you will visit us again soon. Regards Rebecca PancicHotel Operations Manager
Thank you Michael for your review, we are delighted to see you had an enjoyable stay at the Mercure Portsea and hope you will visit with us again soon.Regards, Rebecca Pancic Hotel Operations Manager
Anthony, Thank you for your review, we are delighted you found the Mercure Portsea clean and great value. We hope you will visit us again soon. Regards, Rebecca PancicHotel Operations Manager
8/10 Good
Peter
Travelled with family
23 Aug,2023
Liked: Cleanliness, staff & service, amenities
Nice and quiet but no restaurant for dinner
Peter
Stayed 1 night in Aug 2023
Response from Rebecca on 25 Aug,2023
Dear Peter, Thank you for your comments. We are can arrange a grazing platter as an option for in room dining and beverages can also be pre-purchased. A mini bar service is also available on demand. We are pleased to hear you liked the tranquillity of our venue. We hope you will visit us again soon. Regards Rebecca Pancic Hotel Operations Manager
10/10 Excellent
John
18 Aug,2023
John
Stayed 1 night in Aug 2023
Response from Rebecca on 22 Aug,2023
Dear John, Thank you for your review, we are delighted your stay was exceptional. We hope you will visit us again soon for another enjoyable stay. Regards, Rebecca PancicHotel Operations Manager
Beautiful location, customer service was fantastic and very helpful.
Beds was just ok, but very nice place to stay.
Gary
Stayed 2 nights in Aug 2023
Response from Rebecca on 17 Aug,2023
Dear Garry, Thank you for your positive review and feedback. I was delighted to hear the customer service by our staff was fantastic. We look forward to seeing you again at the Mercure Portsea in the near future. Regards Rebecca Pancic Hotel Operations Manager
10/10 Excellent
Mary
5 Aug,2023
Mary
Stayed 1 night in Aug 2023
Response from Rebecca on 8 Aug,2023
Thank you Mary for your review of 10/10! We hope you will visit again soon. Regards Rebecca Hotel Operations Manager
Breakfast was great. Check in and out was great. Loved the closed in courtyard for our little group of 3 rooms.
David
Stayed 1 night in Jul 2023
Response from Rebecca on 8 Aug,2023
Thank you for sharing your feedback, we are delighted to hear you had an enjoyable stay. We look forward to welcoming you again to the Mercure Portsea.
4/10 Poor
Melanie
Travelled with family
23 Jul,2023
Liked: Staff & service
Disliked: Cleanliness
Byo a pillow is a must ( lucky we read reviews and brought them) Bed was horrible to sleep on definitely need new ones, carpets very dirty overall movies on demand were the only thing we enjoyed.
Wouldn't stay again.
Melanie
Stayed 2 nights in Jul 2023
Response from Rebecca on 25 Jul,2023
Dear Melanie, I am sorry that your experience did not meet your expectations; please allow me to express my apologies. We take your feedback seriously, please note our carpets are scheduled to be cleaned and new soft furnishings have been recently purchased. I am pleased to hear you enjoyed the complimentary movies on demand.Kind Regards, Rebecca Pancic Hotel Operations Manager
Lifts did not work, walls very thin, was very noisy neighbour. Pillows were awful
Natalie
Stayed 1 night in Jul 2023
Response from Rebecca on 11 Jul,2023
Dear Natalie, I am sorry the lift was not working during your stay. We do appreciate your feedback and hope you will give us another opportunity to serve you in the future. Regards Rebecca Hotel Operations
Everything was great. Very friendly staff, clean room, fantastic breakfast.
BEATA
Stayed 2 nights in Jun 2023
Response from Rebecca on 11 Jul,2023
Thank you for your positive comments on your recent stay with us. We do hope you will visit us again in the future for another pleasant stay. Regards, Rebecca Hotel Operations Manager
Great location with awesome views looking over the course
Richard
Stayed 1 night in Jun 2023
Response from Rebecca on 17 Aug,2023
Hi Richard, Thank you for your feedback, we love our location and the view over looking the course too! We hope you will visit again soon. Regards Rebecca Pancic Hotel Operations Manager
Unfortunately the Restaurant wasn't open for our evening meal on Monday night so we had to go elsewhere in the town centre.
Otherwise we had a lovely view overlooking the golf course.
Really disappointed there was no dining in evening and that we had to go out to dine.
Did not know this when we booked
David
Stayed 3 nights in Apr 2023
6/10 Okay
Pamela
Travelled with partner
16 Mar,2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was comfy and cafe in golf club was nice for coffee. Views were nice from room. Disappointed with the rooms as walls are paper thin. We did not get any sleep as the room next to us was up till 1am and then we listened to them snoring the entire night.
Great for a golfer, but the golf club controls food and dining
Robert
Stayed 1 night in Mar 2023
Response from Rebecca on 8 Mar,2023
Dear Robert, Thank you for your feedback, I am sorry to hear that you were disappointed with the onsite dining options. Breakfast and lunch are available daily, the clubhouse bar is open until 6pm most evenings and Thursday until 7pm. We do offer a grazing platter as an onsite dining option for our inhouse guests. Offsite dining is available in Portsea and in Sorrento, only a five minute drive from our site. We do hope you will visit us again at the Mercure Portsea for a more enjoyable stay. Kind Regards, Rebecca Pancic Hotel Operations Manager