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Reviews of Holiday Inn Express and Suites West Memphis, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites West Memphis, an IHG Hotel
1007 E. Service, West Memphis, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 387 out of 676 reviews" "
Rating 8 - Good. 182 out of 676 reviews" "
Rating 6 - Okay. 51 out of 676 reviews" "
Rating 4 - Poor. 32 out of 676 reviews" "
Rating 2 - Terrible. 24 out of 676 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Mohsin

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Not worth the money
Stayed 1 night in May 2024

10/10 Excellent

JOSEPH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was so nice and helpful. The rooms were clean and the breakfast was great!
Stayed 1 night in May 2024

10/10 Excellent

Unique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will visit again.

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We stayed for 2 nights and the hotel was full of contractors. The car park was full of trucks and trailers. The room was clean as were the reception. We went to breakfast the first morning and were told the oven broke the day before and there was no hot breakfast. Also there was no milk until a delivery in the afternoon. The 2nd morning the hot breakfast was unavailable again. The receptionist said it was a free extra so they didn't have to provide it, even though it was advertised. She was very unhelpful. We've stayed at 3 Holiday Inns in Memphis and this was by far the worst.
Stayed 2 nights in Apr 2024

8/10 Good

Debra Dianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There are no food options close. The property is on a service road so close to the freeway that sleeping is impossible. The breakfast was dismal...Would not recommend for more than a one night ... Front desk staff was very pleasant and relocated me to the other side of the building to mitigate the noise.
Stayed 2 nights in Apr 2024

8/10 Good

Lowell, Indianapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem here is the TV channel selection - can not get any major networks - ABC, CBS, NBC. Front desk tried to help, but no luck.
Stayed 1 night in Apr 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed awesome, slept very well. Good shower and very good breakfast. Didnt know pool outside and not open. Fitness center good. Well stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Penny

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area
Stayed 1 night in Apr 2024

10/10 Excellent

timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very smooth and quick check-in. The hotel was very clean and easy to access right off the highway.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Great service. Clean room.
Stayed 1 night in Apr 2024

8/10 Good

Stephen, CHICAGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nicely decorated. Too close to the expressway, though - very noisy.
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Kelly

Stayed 1 night in Mar 2024
Response from Debbie on 26 Mar,2024
Kelly, were sorry your experience wasn't so positive hopefully we will see you again.

8/10 Good

Chad

Stayed 1 night in Mar 2024
Response from Debbie on 26 Mar,2024
Thank you Chad for your review!!! Hope to see you again soon. Debbie

6/10 Okay

Dennis

Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight,passing through. Check in was friendly and efficient. The beds were comfy and I appreciated the built-in nightlight in the bathroom. Breakfast was hot and had a great variety, with cheese omelets, bacon, biscuits and gravy, pancakes, and pastries.
Stayed 1 night in Mar 2024
Response from Debbie on 26 Mar,2024
Valerie we are so pleased to hear you had a great experience, hope to see you again soon

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, great shower and beds.
Stayed 1 night in Mar 2024
Response from Debbie on 26 Mar,2024
Thank you Amy! We value your opinion. Have a great day!!! Debbie

10/10 Excellent

Latammiul

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and Courteous Check in
Stayed 1 night in Mar 2024
Response from Debbie on 26 Mar,2024
Thank you Latammiul for your wonderful review..

10/10 Excellent

Tyler

Stayed 1 night in Mar 2024
Response from Debbie on 26 Mar,2024
Thank you Tyler we are so glad you had a positive experience with us, Hope to see you again soon.

8/10 Good

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent until we went to breakfast. Everything was supposed to be hot and was cold like it just came out of the refrigerator. The trip home was miserable having to stop multiple times with diarrhea.
Stayed 1 night in Feb 2024
Response from Debbie on 26 Mar,2024
Leroy, I'm so sorry for your bad experience hopefully, we will see you again and make up for this. Have a Great Day.

10/10 Excellent

Ma'Keyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Debbie on 26 Mar,2024
Thank you Ma'Keyla! we value your opinion.Hope to see you again. Have a Great Day.

10/10 Excellent

Brenda Liz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Debbie on 26 Mar,2024
Thank you Brenda Liz!! We are so pleased you had a wonderful experience at our Hotel!!!!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk employees were remarkable, very comfy bed and very nice all around
Stayed 2 nights in Feb 2024
Response from Debbie on 26 Mar,2024
Thank you Bruce for your wonderful review!! Hope to see you again!

2/10 Terrible

Nicholas

Stayed 1 night in Jan 2024
Response from Debbie on 26 Mar,2024
Nicolas we are so sorry you had a negative review, we would like to see you again and have a more pleasant experience

6/10 Okay

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a funny smell and the TV remote didn’t work.
Stayed 1 night in Jan 2024
Response from Debbie on 26 Mar,2024
Melanie, I'm sorry for the experience, hopefully we will see you again and will be better.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
Just passing through driving from Minnesota to Alabama.
Stayed 1 night in Jan 2024
Response from Daniel Garcia, GM on 27 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

10/10 Excellent

Kayla

Stayed 3 nights in Jan 2024
Response from Daniel Garcia, GM on 27 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

8/10 Good

Laurie

Liked: Staff & service, property conditions & facilities
Response from Daniel Garcia, GM on 27 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

10/10 Excellent

MICHAEL, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniel Garcia, GM on 27 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't honor Local stays
Booked online to find out the hotel doesn't reserve to locals, as stated. Staying 50miles of the hotel. Now, last minute hotel stay since I traveled there
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela, Lake Charles

Stayed 1 night in Dec 2023
Response from Daniel Garcia, GM on 7 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

8/10 Good

salameh obaidat

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent except for that there is only one person on the front desk and no one can bring the extra bedding up to the room , the worst part was when we went to breakfast at 9:30 and the lady refused to replace the mix bag for the pancake machine because it’s too close to the closing time (10) which made my kids upset and she was rude to the kids when they asked her to replace it.
Stayed 1 night in Dec 2023
Response from Daniel Garcia, GM on 7 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel Garcia, GM on 7 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

6/10 Okay

Erica

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Daniel Garcia, GM on 7 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

10/10 Excellent

Chrystal, Bremen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Fast check in. Convenient to restaurants & Hwy. Good Breakfast.
Stayed 1 night in Dec 2023
Response from Daniel Garcia, GM on 27 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

6/10 Okay

Judy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniel Garcia, GM on 7 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

8/10 Good

Carol

Liked: Cleanliness, amenities, property conditions & facilities
The overall experience was very good—the only problem is that there was a snafu with check-in: the front desk staff gave another guest my room, and she opened the door to my room. This was the first time any such thing has happened in all my stays at Holiday Inn Express, and it was quite upsetting.
Stayed 1 night in Nov 2023
Response from Daniel Garcia, GM on 7 Jan,2024
Thanks for staying with us. We appreciate your feedback. We sincerely apologize for the mishap. Appropriate measurements have been implemented to avoid such incidents.

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaningness
Stayed 1 night in Sep 2023
Response from Daniel Garcia, GM on 7 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was fast and the room was great,we will be back.
Stayed 1 night in Nov 2023
Response from Daniel Garcia, GM on 7 Jan,2024
Thanks for staying with us. We appreciate your feedback!!

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shanne D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Johnny

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

stephanie

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Staff & service
Built VERY close to I-40. Rooms on north are very noisy from highway noise. Strange smell in room…bedding was worn… chair/couch is stained. Not the 8 hotel that was tanked on Orbitz. Stayed in a MUCH nicer hotel last night for $40 less. Disappointed…
Stayed 1 night in Oct 2023
Response from Daniel Garcia, GM on 28 Oct,2023
Thanks for staying with us. We appreciate your feedback!!

10/10 Excellent

Jamiel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean and quiet and comfortable
Stayed 1 night in Oct 2023

10/10 Excellent

Kyle

Stayed 1 night in Oct 2023

6/10 Okay

Nicholas

Travelled with family
Disliked: Property conditions & facilities
Bathroom was in very poor condition especially the shower. Mold definitely needs addressed!
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct,2023
Thank you for taking the time to leave us some feedback on your stay. We will definitely address the issues you have brought forth and have our housekeeping staff take care of it. Again thank you for letting us know.

4/10 Poor

Amanda

Disliked: Staff & service, property conditions & facilities
Clean in the lobby area and nicely decorated with halloween decor which kids loved! However, we came in late from travels and clearly have that ive got small children when we got up to the room they called and said we were being noisy well.. thats what happens when ur unpacking and getting the kids to bed, room wasnt very clean pull out couch found stuff all under it, the carpet was dirty per our feet from walking around hard to get our towels fresh or garbage taken out, i dont think this is family friendly!
Response from General Manager on 27 Oct,2023
Thank you for staying with us here in West Memphis. We understand your concern and how it can be uncomfortable to get those kinds of calls from the desk. Our staff tries to make sure that all of our guests are having a comfortable stay and that any issues or concerns are addressed. Whenever we get notified of an issue by another guest, why try to alleviate the issue to the best of our ability. We will try to handle things a bit more delicately in the future. Thank you for letting us know.