Merces Holiday Rentals

"We had a leak in our bathroom causing constant flooding in the bathroom. They tried to repair it by putting tape on it. Took 3 nights for them to finally move us into another room. The 2nd room had a loose shower head, which fell onto my son's head causing a bump. They came and tightened it slightly and it fell again causing more injury. They failed to clean our room a few days, which left us having to use dirty towels constantly.  When providing towels, we kept having to call down for them to provide towels as the house cleaning kept taking them and not replacing them. They did not provide bedding for the sofa bed, when I called for it, I had to set it all up myself. The hotel was under renovation, they we drilling and banging until 2am for the first 2 nights until I complained.  "

"Rooms are well proportioned and amenities properly thought through . "

"Lovely hotel with great facilities, including a large pool and access to a clean beach. My only small criticisms is that there is no evening entertainment at the hotel and everyone disappears after dinner. There are now few western tourists staying at the hotel and so the food (very spicy!) and limited activities are aimed at the domestic market. "

"Exaclty, the menu was really fresh offering a vast variety of food options to try for. "

"All was excellent. "

"Staff and front desk were very hospitable. Shomit and Sruti provided us with great tourist spots to visit. The restaurant staff and Amel checked in on your needs and provided great service and care. The picnic by the pool was a lovely treat and a great way to enjoy the weather and pool amenities. Benalium beach is a 100m walk with various food options. "

"The property is spread out. Some of the rooms are in a four plex building, while some are single chalets or duplexes. Dining restaurants are quite far from the majority of rooms, requiring walking or taking a golf cart ride. The buildings are generally well maintained as are the grounds and landscape. The rooms are spacious but the bathrooms ( relative to the square footage) are small. The resort has plenty of staff, but there is no sense of prompt customer service. From the room if one calls for service there is no one at the other end to answer or concern. One has to take the trek to the lobby, only to get an apology. We arranged a ride into Pajim to get there at a specific time time; however, the ride didn't show up on time, and finally did after much complaining. Again all we received was an apology. The much-touted Caravela was a disappointment. Old and very dark, and the service rather slow. Food was okay, but not befitting the Taj standards. The sister resort next to the HV has better restaurants, and one in particular - Paper Moon ( Italian Specialty) had the best service offered. What we didn't appreciate was that kids were allowed into a fine dining restaurant. One already gas to cope with kids in the pool and public spaces. Fine dining restaurants should a reprieve for guests to enjoy meals and drinks in a quite and serene space, following an hectic and chaotic day out and about. So for couples and those travelling in an adult group be cautious booking."

"Great expansive resort. Electric buggy cart available to transport if needed. Pools excellent. Plants and gardens amazing. Beach prefect. Sea warm."

"Amazing staff! As soon as we informed them of our occasion for travel they gave us a nice upgrade and also treated my wife with lovely birthday cake which was surprising and warm gesture. Keep up the great customer experience. "