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Hotel Unknown

3.5 star property
Hotel with a full-service spa, near Paseo de Montejo

Choose dates to view prices

Photo gallery for Hotel Unknown

Outdoor pool, open 10:00 AM to 9:00 PM, pool loungers
Hallway
1 bedroom, premium bedding, in-room safe, blackout curtains
1 bedroom, premium bedding, in-room safe, blackout curtains
Restaurant
Hotel Unknown in central Mérida Centro offers continental breakfast, a vibrant bar, and a restaurant with local dishes. Guests can enjoy the outdoor pool or consult the concierge for exploration plans. Staff provides luggage storage, tour bookings, and attentive service.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk

Room options

Check availability for these dates

Tonight
Oct 5 - Oct 6
Check availability for tonight Oct 5 - Oct 6
Tomorrow
Oct 6 - Oct 7
Check availability for tomorrow Oct 6 - Oct 7
Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 1 King Bed, Private Pool

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Fan
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Double Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Fan
Blackout curtains
Separate bedroom
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Fan
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms, Private Pool

1 bedroom, premium bedding, in-room safe, blackout curtains

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, blackout curtains

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(15 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Fan
Blackout curtains
Separate bedroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

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Holiday Inn Express Merida Centro by IHG

Mérida Centro
  • Pool
  • Breakfast included
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  • Air conditioning
8.8 out of 10, Excellent, 1,001 reviews
The price is S$149
includes taxes & fees
13 Oct - 14 Oct
Holiday Inn Express Merida Centro by IHG
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About the area

Map
559 Calle 53, Centro, Mérida, YUC, 97000

What's nearby

  • Parque Santa Lucía - 13 min walk - 1.1 km
  • Mérida Cathedral - 14 min walk - 1.3 km
  • US Visa Applicant Service Center - 18 min walk - 1.5 km
  • Yucatan International Convention Center - 3 min drive - 2.5 km
  • U.S. Consulate General Mérida - 4 min drive - 2.9 km

Getting around

  • Teya-Merida Station - 29 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 13 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪maíz, canela y cilantro - ‬5 min walk
  • ‪El Malecón - ‬5 min walk
  • ‪Placer & delirio - ‬7 min walk
  • ‪Café Montejo - ‬6 min walk

About this property

Hotel Unknown

Hotel near Paseo de Montejo
Located close to Mérida Cathedral, Hotel Unknown provides free continental breakfast, dry cleaning/laundry services and a bar. Take some time to relax at the on-site spa. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool, along with sunloungers
  • Tour/ticket information, a front desk safe and concierge services
  • A banquet hall, a 24-hour front desk and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Unknown have perks, such as premium bedding and air conditioning, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, coffee/tea makers and fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 280 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 280 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number FHA190725TS5

We should mention

This property does not have any lifts
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Does Hotel Unknown have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 9:00 PM.

Is Hotel Unknown pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of MXN 280 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Unknown?

This property doesn't offer parking.

What time is check-in at Hotel Unknown?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hotel Unknown?

Checkout is at noon.

Where is Hotel Unknown located?

Located in Mérida Centro, this spa hotel is within 1 mile (2 km) of Santiago Park, Mérida Cathedral and Paseo de Montejo. Casa Frederick Catherwood and Merida English Library are also within 10 minutes.

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Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 193 out of 277 reviews
Rating 8 - Good. 60 out of 277 reviews
Rating 6 - Okay. 10 out of 277 reviews
Rating 4 - Poor. 6 out of 277 reviews
Rating 2 - Terrible. 8 out of 277 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aurimer

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente opción y hermoso hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Iatan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel acogedor ubicado cerca de el centro de Mérida, el bar funciona las 24 HRS, excelente servicio.
Stayed 5 nights in Aug 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amables en todo
Stayed 2 nights in Aug 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 4 nights in Sep 2025

10/10 Excellent

CRISTINA

Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar super acogedor, me senti muy segura!
Stayed 2 nights in Jul 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El unico detalle es que hay que estacionarse en la calle.
Stayed 4 nights in Aug 2025

10/10 Excellent

Aissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto todo muy limpio y el personal muy amable
Stayed 1 night in Jun 2025

10/10 Excellent

Cuauhtemoc Lacunza de los

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un Hotel increíble, desde las instalaciones muy limpias, la alberca muy agradable con una vista espectacular, el desayuno muy rico y la atención del personal es excelente,volveremos.
Stayed 5 nights in Jul 2025

10/10 Excellent

GUILLERMO LIÑAN

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 5 nights in Jun 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar muy bonito y relajante, cuidado, limpio y acogedor, la alberca pequeña pero tranquila para solo descansar, el jardín bonito. Regresaré sin duda
Stayed 4 nights in Jul 2025

10/10 Excellent

oscar

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel para disfrutar de un gran descanso. Ubicación ideal para caminar por las calles de Mérida y regresar a descansar plácidamente
Stayed 4 nights in May 2025

10/10 Excellent

isela alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Es un concepto diferente de hospedaje, realmente es para descansar, sus instalaciones son muy lindas
Stayed 4 nights in May 2025

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bonita, muy limpia, incluye el desayuno pero todos días te oftecen huevo y el último día solo a cambio me ofrecieron hotcakes y solo 2, el café horrible en ningún momento me olía o sabía a café y las capsulitas solo te regalan 2 y las demás 40 pesos cada una.
Stayed 4 nights in Aug 2025

8/10 Good

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es regular, limpio las personas muy amables, y buena atención
Stayed 1 night in Jun 2025

10/10 Excellent

Ariel

Liked: Amenities
Lovely architecture and interior design.
Stayed 6 nights in Apr 2025

10/10 Excellent

Ana María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena propiedad, tiene todo lo necesario en un ambiente muy tropical.
Stayed 4 nights in May 2025

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, habitación amplia y cómoda.
Stayed 3 nights in Apr 2025

10/10 Excellent

jose josafat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindo lugar en Mérida

Acogedor y céntrico. Staff amable, habitación limpia que olía muy bien, baño muy bonito, el desayuno es bastante bueno.
Stayed 2 nights in Apr 2025

10/10 Excellent

José JULIÁN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi esposa se hospedó una noche y regresó maravillada del hotel. Sobre todo del personal y su actitud de servicio y de atención al huésped.
Stayed 1 night in May 2025

8/10 Good

harinder

Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
Pool
Inside the hotel area
Inside the hotel area
View from breakfast room
Stayed 4 nights in Aug 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel tranquilo la habitación es muy grande y bonita
Stayed 1 night in Mar 2025

8/10 Good

Ana Palmira Ortega

Liked: Staff & service, amenities
Las personas que atienden son extraordinarias, tienen una excelente actitud de servicio. El hotel se ve muy lindo en las fotos, sin embargo, tiene detalles que hacen que no sea realmente espectacular. Se ven lo cables en las lámparas, la recepción está muy X. el comedor está bastante feito. Dicen que Dios está en los detalles, creo que si cuidan ciertos detalles pueden ser un extraordinario lugar
Stayed 4 nights in Jul 2025

10/10 Excellent

KARIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Stayed 6 nights in May 2025

10/10 Excellent

Jose Luis

Liked: Amenities
Very relaxed a nice hotel!! Will definitively stay there again!!
Stayed 2 nights in Apr 2025