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Reviews of Hotel Victoria Merida

3.5 out of 5
Hotel Victoria Merida
Avenida Paseo de Montejo 438, Mérida, YUC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 268 out of 466 reviews" "
Rating 8 - Good. 145 out of 466 reviews" "
Rating 6 - Okay. 34 out of 466 reviews" "
Rating 4 - Poor. 14 out of 466 reviews" "
Rating 2 - Terrible. 5 out of 466 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Heriberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is perfect. Beautiful houses, next to the Monumento a la Patria, many dining options. The downside are the outdated bathrooms.
Stayed 6 nights in Apr 2024
Response from Reservas. on 2 May,2024
Thank you very much for your comments and calification. We are really happy you enjoyed your stay with us, and hope to see you again soon.

10/10 Excellent

ELSA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 6 nights in Apr 2024
Response from Reservas. on 29 Apr,2024
Thank you very much for you comment and calification. We hope to see you again soon!

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
The location is ideal for walking around Montejo and centro. Staff are helpful and gracious. Restaurant food is ok, service a bit slow. The dining room can get a bit noisy if there is a large group. The terrace is an alternative.
Stayed 5 nights in Apr 2024
Response from Reservas. on 16 Apr,2024
Thank you for all your comments and calification. We are very glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, great view from the rooftop terrace! Perfect location!
Stayed 1 night in Mar 2024
Response from Reservas. on 23 Mar,2024
thank you for yuor comments and calification. We are really glad you enjoyed your stay with us and we hope to see again you soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really lucky, picked the Hotel Victoria because my convention hotel (Fiesta Americana) was overbooked. Stayed with them for a week, and I got a much better deal than my fellow travelers. Convenient walk on Paseo Montejo to the seminar, and I was treated with personal service by a kind staff. I’d highly recommend to anyone for short or long stay.
Stayed 7 nights in Mar 2024
Response from Reservas. on 19 Mar,2024
We are really glad to read your fantastic review on stay with us. We really enjoy to be your hosts this time, and we hope in the future, to see you again!

10/10 Excellent

RAUL, Huntington Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The personal at this property was very helpful, Will come back for our next vacation.
Stayed 7 nights in Feb 2024
Response from Reservas. on 7 Mar,2024
Thank you very much for yor calification and comments. We are very glad you enjoyed your stay. We hope to see you soon!

6/10 Okay

Luis

Travelled with family
Location.
Stayed 4 nights in Feb 2024
Response from Reservas. on 9 Feb,2024
Agradecemos su calificación. Para nosotros fue un placer servirle.

8/10 Good

issam

Business traveller
Liked: Property conditions & facilities
I stayed only one night & I didn’t eat at the restaurant there, the room was clean, bed is fine mattress semi firm, pillows too soft not good to sleep on, shower pressure is ok, they put only two small bottle of water if you need more you have to pay ( ridiculous) , parking in the back is fine. little noisy if your room is facing the main road .
Stayed 1 night in Feb 2024
Response from Reservas. on 21 Feb,2024
Tank you for your comments and calification. It was a nice pleasure tu serve you.

10/10 Excellent

Mario

Stayed 1 night in Feb 2024
Response from Reservas. on 9 Feb,2024
Muchas gracias por su calificación. Estamos muy contentos de que haya disfrutado su estancia, y esperamos verle pronto.

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. Staff was available 24/7. The restaurant was good with a variety of options. There were other restaurants in walking distance.
Stayed 7 nights in Jan 2024
Response from Reservaciones on 28 Jan,2024
Thank you for your calification AND comments. Wey hope to see you soon

10/10 Excellent

ARTURO

Stayed 3 nights in Jan 2024
Response from Reservas. on 23 Jan,2024
Agradecemos su calificación. Esperamos que haya disfrutado su estancia y esperamos verle pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful. The beds and pillows were first rate. The staff was lovely, especially the night time woman named Estrella (sp) Michelle. They don't wear name tags so I'm not sure of her spelling. We stayed 10 nights and plan to return.
Stayed 10 nights in Dec 2023
Response from Reservas. on 8 Jan,2024
We are really glad, you have enjoyed your stay with us. We hope tu see you soon!

8/10 Good

RAUL, Huntington Beach

Stayed 10 nights in Dec 2023
Response from Reservas. on 21 Feb,2024
Agradecemos su calificación, para nosotros fue un placer servirle.

6/10 Okay

emilie

Liked: Staff & service
Disliked: Amenities
Yeah.. No. I thought i would be adventurous because it hzd good ratings but no.. im in my room hoping to close my eyes and wake up to check out. If you are missing the 80´s than come stay here! The rooms are borderline clean. First look not bad, second look think twice. The shower head is the worst i have seen in 20 years in roughly 10 countries. Good luck washing hair. Everything spurts out in tiny water streams that are far apart from each other. Terrible. The parking in the back is good - secure. They have a laundry service without fees.. called front desk but no answer. I cant wait to leave. Loud loud room - and usually noise does not bother me.
Stayed 1 night in Dec 2023
Response from Reservas. on 30 Dec,2023
We are sorry for the inconvenience in the room. We have sent our maintenance team to fix everything in the room, we appreciate you informing us and we offer our most sincere apologies for what happened. It was a pleasure for us to serve you.

10/10 Excellent

Yamile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo PERFECTO
El Hotel Victoria Mérida nos encantó. TODO PERFECTO 💯. Muy limpio, camas confortables, no probé su menú pero el restaurante estaba siempre lleno, el personal muy atento y servicial. Me encantaría volver a hospedarme aquí, incluso aunque no tenga desayuno incluído. Lo único que me hizo padecer un poquito fueron cuatro o cinco perritos que a veces merodean por allí. Pero eso no es problema del hotel sino del Ayuntamiento. Espero que los alimenten y los esterilicen. Yo les compre algo de comida en el WALLMART de la esquina. Pero el hotel, definitivamente un DIEZ !!! 💖
Stayed 4 nights in Dec 2023
Response from Reservas. on 11 Dec,2023
Muchas gracias por sus comentarios y calificacion. Para nosotros es un placer que haya disfrutado su estancia. Esperamos verle pronto!

10/10 Excellent

Elizabeth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and beautiful.
Stayed 2 nights in Nov 2023
Response from Reservas. on 28 Nov,2023
We are really glad, you has enjoyed your stay with us, and we hope to see you again soon!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dining and monuments, the hotel includes a very courteous and friendly staff ready to assist when needed. The rooms are excellently maintained and the housekeeping staff goes well beyond the call of duty, muchas gracias!
Stayed 8 nights in Nov 2023
Response from Reservas. on 28 Nov,2023
Thank you for you calification and comments. We are really glad you enjoyed your stay with us, and hope to see you again soon!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Reservas. on 13 Nov,2023
Agradecemos su calificación. Ojalá pronto tengamos la oportunidad de tenerle nuevamente con nosotros. Fue un placer servirle.

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me hospede en este hotel 5 noches. Viaje yo sola y definitivamente recomiendo wste hotel. Me senti segura, excelente servicio al cliente. Todos muy amables desde las muchachas de limpieza, hasta los de la recepción. Lo único que no recomiendo es el restaurant. No me gusto el servicio del restaurant, ni la comida. Pero deifiniticamente me hospedo ahí otra vez. Hay restaurantes alrededor, el monumento justo esta en la esquina
Stayed 5 nights in Nov 2023
Response from Reservas. on 13 Nov,2023
Le agradecemos su confianza, comentarios y calificación. Pasaremos el dato del restaurante a la gerencia, para análisis del servicio. Para nosotros fue un placer servirle.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Reservas. on 6 Nov,2023
Agradecemos su calificación. Es un gusto poder servirle y esperamos verle pronto.

10/10 Excellent

Dorita

Stayed 3 nights in Oct 2023
Response from Reservas. on 25 Oct,2023
Agradecemos su calificación. Esperamos haya disfrutado su estancia y esperamos verle pronto.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight destination for my purposes
Stayed 1 night in Sep 2023
Response from Reservas. on 5 Sept,2023
Thank you for your calication and comments. We hope to see you soon again!

8/10 Good

Roberto, Fort Atkinson

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel because it has all services very good, staff is friendly, is walk able to all places you want to visit, has a a place for parking.
Stayed 3 nights in Aug 2023
Response from Reservas. on 16 Aug,2023
We are really glad you enjoyed your stay with us. We hope to see you in the future!!

10/10 Excellent

RAUL, Huntington Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Reservas. on 28 Jun,2023
Agradecemos su calificación. Esperamos haya disfrutado su estancia y esperamos verle pronto.

10/10 Excellent

Glenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we really loved Hotel Victoria, its so pretty!! it has this old money vibe... and Paseo Montejo is one of the prettiest strees i´ve ever seen
Stayed 2 nights in Jun 2023
Response from Reservas. on 26 Jun,2023
Thank you very much for your comments and calification. It was a nice pleasure to be your host. We hope to see you again soon.

10/10 Excellent

RAUL, Huntington Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe!
Stayed 3 nights in Jun 2023
Response from Reservas. on 19 Jun,2023
Thank you very much for your comments and calification. We hope to see you again soon!

8/10 Good

José de Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service
The staff was so nice, checking inn was so easy, the food was ok, good portions, surroundings pretty clean and nice place to stay. Pillows and beds were not so good, they should change mainly pillows, at least we stayed in a double bed room and the four pillows were so bad.
Response from Reservas. on 6 Jun,2023
Thank you for your calification and comments. We will inform to the managenement about the pillows. We really enjoyed to be your hosts.

4/10 Poor

Natalie

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Reservas. on 24 May,2023
Gracias por su calificación. Para nosotros ha sido un placer servirle.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really impressed staying here and highly recommend this Hotel
Stayed 4 nights in Apr 2023
Response from Reservas. on 19 Apr,2023
Thank you very much for your calification and comment! We hope to see you again soon!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service
Nine
Stayed 1 night in Mar 2023
Response from Reservas. on 18 Mar,2023
Muchas gracias por su calificación. Le esperamos pronto.

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
We were not informed about the additional cost of having 3 guests in our room when booking via expedia. We stayed for a whole week and needed to keep reminding the staff about setting up our room with three towels even though they kept setting it up for two. When we came to check in, they would not provide us with an additional third key even though we paid the price for the third person. We had to speak to a manager and figure out why this was a policy. The Jacuzzi was not set up upon arrival which was a negative contribute to our stay.
Stayed 7 nights in Feb 2023
Response from Reservas. on 7 Mar,2023
We regret the inconvenience of the additional person, but it is something that is not allowed on the Expedia platform, except minors. As for stocking the amenities, it was our responsibility and we offer our apologies. For us it was a pleasure to serve you.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Reservas. on 14 Mar,2023
Muchas gracias por su calificación. Fue un placer servirle y esperamos verle pronto de nuevo.

10/10 Excellent

Sonia

Stayed 4 nights in Feb 2023
Response from Reservas. on 13 Mar,2023
Agradecemos su calificación. Para nosotros fue un placer servirle.

10/10 Excellent

Monique

Stayed 1 night in Feb 2023
Response from Reservas. on 6 Mar,2023
Muchas gracias por su calificación. Para nosotros fue un placer servirle.

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a nice environment and close to all the amenities in Paseo Montejo
Stayed 3 nights in Jan 2023
Response from Reservas. on 7 Feb,2023
Thank you very mucho for your comments. We hope to see you again soon.

8/10 Good

joaquin, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
good price value proposition
Stayed 2 nights in Jan 2023
Response from Reservas. on 7 Feb,2023
Thank you very much for your comments and calification.

8/10 Good

Dona

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Overall I was very pleased. I don't speak Spanish so unable to have room service, which I only wanted coffee. Resolved with a trip to restaurant downstairs. Rates are very good. Great location.
Stayed 6 nights in Jan 2023
Response from Reservas. on 19 Jan,2023
Thank you very much for your comments and calification. It was a pleasure to serve you. We hope to see you again soon.

10/10 Excellent

Elynor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located.
Response from Reservas. on 17 Jan,2023
Thank you very much for your comments and calification. We hope to see you again soon!

10/10 Excellent

Fernando

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Reservas. on 6 Nov,2023
Agradecemos su calificación. Es un gusto poder servirle y esperamos verle pronto.

10/10 Excellent

antonio

Response from Reservas. on 6 Nov,2023
Agradecemos su calificación. Es un gusto poder servirle y esperamos verle pronto.

4/10 Poor

Itzel

Stayed 2 nights in Dec 2022
Response from Reservas. on 6 Dec,2022
Agradecemos su calificación. Para nosotros ha sido un placer servirle.

10/10 Excellent

Leonardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near the main avenue of museums and art.
Response from Reservas. on 6 Dec,2022
Thank you very much for your comments and calification. We hope to see you again soon.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very affordable, great location!
Response from Reservas. on 5 Dec,2022
thank you for your comments. We hope to see you again soon!

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service
Disliked: Room comfort
Overnight luckily because the bed was like sleeping on the floor. Extremely hard. Won’t be going back to that hotel.
Stayed 1 night in Oct 2022
Response from Reservas. on 27 Oct,2022
We are sorry that your rest was not enough for the beds. Our most sincere apologies.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was close to el centro
Stayed 1 night in Sep 2022
Response from Reservas. on 9 Sept,2022
Thank you very much for your comments and calification. We hope to see you again in the future.

10/10 Excellent

Alicia

Stayed 1 night in Aug 2022

8/10 Good

Hayne

The pool looked bigger on the pictures but it was more like a size of a spa, and it was not clean.
Stayed 3 nights in Jul 2022
Response from Reservas. on 8 Jul,2022
Thank you for your comments and calification. About the spa, is a jacuzzi, not a pool. We do not have a pool and we do not have a pool and there is no publication about it, only about the jacuzzi. We are sorry for the confusion.

6/10 Okay

Manuel

Business traveller
Liked: Cleanliness, staff & service
El hotel necesita un poco de renovación, el agua salía muy despacio en la regadera.
Stayed 2 nights in May 2022
Response from Reservas. on 13 Jun,2022
Le agradecemos su calificación y comentarios. Vamos a revisar su comentario con detalle. Fue un placer servirle.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Reservas. on 27 May,2022
Muchas gracias por su calificación. Es un placer para nosotros servirle.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were extremely courteous and professional. We truly enjoyed the cleanliness of the property. We recommend this hotel.
Stayed 3 nights in Apr 2022
Response from Reservas. on 3 May,2022
Thank you very much for all your comments and calificatión. We really enjoyed to serv you, and hope to see you soon!