Wyndham Extra Holidays, Mexican Riviera hotels

"there was never any hot water in the room. The entertainment was not good at all. The booze was watered down. When you went to the beach, there was a giant mob of local people setup between your lounge chair and the beach trying constantly to sell you trinkets. You couldn't even see the beach behind them. If you moved closer to the water, there was a lifeguard blowing his whistle and screaming at you to move away from the water. Also, it's a huge resort, and it's about a quarter mile walk from the beach to the restaurants."

"The Internet was good in most areas, people were constantly cleaning, and happy. Our room was very clean and had a different design on the bed every day. The food was excellent, and all the workers were happy, friendly, eager to serve."

"Excellent"

"The staff"

"Everything was clean and super nice"

"We were welcomed at the property beautifully. There were drinks available, the check in was smooth and although our ocean view room had 2 giant palm trees blocking the view of the ocean (a little sneaky)— the room was spotless and clean. Now, before I came I did write to them to ask for their help setting up some special things for my sisters birthday. I wrote twice and received no response. Here is what was great: 1) one of the concierges (I wished I remembered her name- maybeMaya? ) was Amazing!! She set us up with a great whale watching tour, made a couple of calls for me, was super professional and delightful… 2) they had a nice bar pool 3) housekeeping staff are amazing. Our room was always cleaned flawlessly and they were super polite and kind. Here is what wasn’t: 1) I asked the concierge to help me find a hairdresser to get my hair done. I asked him for prices and he gave me a range. I was very clear that I My sister and I went to the hairdresser to get our hair one. They did a fine job but the bill came and it was $800. The owner sneaked off and left her receptionist to manage telling us the news. Now shame on me- I should have confirmed pricing when I went in. But when I knew the top of the range- it was inside my budget (it was going to be at the most 250 each) —- when I went to complain at the concierge- he was totally useless. Didn't do anything to help, didnt offer anything to make up for it- and the manager never called me as I requested. . "

"Decent location not far from Centro and places to eat in the Rio area. Clean, and fairly quiet. "

"Yes, super clean , stuff was amazing!! Special thanks to Carlos at the kids club and his helpers and Gloria and main manager at the hotel ! Food and drinks are so so . But it’s a great place for kids !"

"Hotel staff is always fantastic here. So very kind and helpful! I hope they figure out the pool chair situation as only some of them have been replaced and my butt hit the ground when I sat in a few of the plastic ones this year. The newer rattan chairs are much better quality and safer. Hope they’re the norm on our next visit. By far, the BEST juevos rancheros in Puerto Vallarta!!!"