Rooftop terrace
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Reviews of AR 218 by ULIV

4 out of 5
AR 218 by ULIV
Alfonso Reyes 218, Col. Hipódromo Condesa, Mexico City, CDMX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 466 out of 650 reviews" "
Rating 8 - Good. 124 out of 650 reviews" "
Rating 6 - Okay. 35 out of 650 reviews" "
Rating 4 - Poor. 15 out of 650 reviews" "
Rating 2 - Terrible. 10 out of 650 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities
The room needs more attention when maid are cleaning Lacks of attention regarding cleaning
Stayed 3 nights in May 2024
Response from AR 218 by ULIV on 14 May,2024
Hi Daniel, Thank you for sharing your experience with us. Your feedback will assist us in improving our services and providing the best possible stay for our upcoming guests.

10/10 Excellent

Brittany

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We would stay at AR 218 again in the future. The room was cool with the AC and it was clean. The staff were very friendly and helpful. There's a Starbucks in the hotel and the hotel is guarded by security guards 24/7. We felt very safe at this hotel and in the surrounding area!
Stayed 5 nights in May 2024
Response from AR 218 by ULIV on 14 May,2024
Brittany, thank you for letting us know about your experience. Your thoughts and views on our service will be appreciated by others.We look forward to hosting you again.

10/10 Excellent

Christine Jill

Business traveller
Liked: Cleanliness, property conditions & facilities
The property was really nice and there was a Starbucks Cafe right in the Lobby. The pricing was very good compared to anything else nearby. Andrea was always on hand for any questions or help. I would definitely stay here again.
Stayed 4 nights in May 2024
Response from AR 218 by ULIV on 14 May,2024
Hi Christine,We are delighted to hear that you had an amazing experience with us and we appreciate your feedback. We are looking forward to seeing you again soon

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from AR 218 by ULIV on 14 May,2024
Hi Maria, thank you so much for your evaluation. We look forward to seeing you soon.

6/10 Okay

Ralph, Indianapolis

Great location. Hotel and service were fine.
Stayed 5 nights in May 2024

10/10 Excellent

Samantha, Palmetto Bay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. The hotel was very comfortable, safe, and in a nice neighborhood.
Stayed 3 nights in May 2024
Response from AR 218 by ULIV on 14 May,2024
Hi Samantha, We appreciate your feedback. The property's location is one of its strengths, the area is very safe and it is agreat neighborhood. We are grateful for you mentioning it in your review. We hope to see you back soon.

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The best staff and host
Stayed 4 nights in Apr 2024
Response from AR 218 by ULIV on 7 May,2024
Hi Javier,Your input on our services is greatly appreciated and we are looking forward to seeing you again soon.

10/10 Excellent

Tarayn

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable
Stayed 3 nights in Apr 2024
Response from AR 218 by ULIV on 7 May,2024
Hi Tarayn, Your feedback on our services is much appreciated.We hope to see you back soon.

10/10 Excellent

luciana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved all the local dining options nearby, very walkable to everything. Would and will stay here again
Stayed 4 nights in Apr 2024
Response from AR 218 by ULIV on 7 May,2024
Hi Luciana, We appreciate your feedback. The property's location is one of its strengths, and we are grateful for you mentioning it in your review. We hope to see you back soon.

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and staff very professional and responsive.
Stayed 2 nights in Apr 2024
Response from AR 218 by ULIV on 7 May,2024
Thank you for your coments Antonio, we hope to see you back soon.

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Close to everything. The staff very professional and responsive.
Stayed 3 nights in Apr 2024
Response from AR 218 by ULIV on 7 May,2024
Hi Antonio, We are delighted to hear that you had an amazing experience with us and we appreciate your feedback. We are looking forward to seeing you again soon.

10/10 Excellent

chris

Liked: Cleanliness, amenities, property conditions & facilities
Great location, safe and great communication
Stayed 1 night in Apr 2024
Response from AR 218 by ULIV on 7 May,2024
Hi Chris, We are thrilled to know that you had a great experience with us and we thank you for your comments. We hope to see you back soon.

10/10 Excellent

Fabrizio, Miami

Liked: Cleanliness, property conditions & facilities
Great vlaue
Stayed 4 nights in Apr 2024
Response from AR 218 by ULIV on 7 May,2024
Buenas tardes Fabrizio, Estamos muy contentos de saber que tu estancia con nosotros fue placentera.Gracias por tu evaluación y esperamos verte nuevamente.

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities
What a great property! The manager,Andrea, helped me in so many ways! She was a text away and came to my door immediately. I so appreciated her responsiveness.
Stayed 2 nights in Apr 2024
Response from AR 218 by Uliv on 22 Apr,2024
Thank you for your review Judith! Remember, Mi Casa es tu casa! We look forward to welcoming you back soon.

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, property conditions & facilities
Siempre un gusto quedarse aquí
Stayed 2 nights in Apr 2024
Response from AR 218 by Uliv on 17 Apr,2024
Muchas gracias por tu comentario Jorge, es un placer ser tu casa lejos de casa!!

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and large with with a huge private wraparound terrace. The sleep sofa was small and not very comfortable but the king bed was perfect.
Stayed 4 nights in Apr 2024
Response from AR 218 by Uliv on 15 Apr,2024
Thanks for sharing your experience with us, we will take your feedback into consideration to provide the best experience posible.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were only at this hotel for one night but that was enough to make me want to book it again in the future! It was so clean and spacious and our room had a super cute patio area. The location could not be more perfect. I will definitely book again for my next CDMX trip!
Stayed 1 night in Apr 2024

10/10 Excellent

Bridget

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location and overall great stay!
Stayed 5 nights in Mar 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

abhijit

This hybrid hotel well located in Condessa. The room we had was spacious and clean. Andrea was very helpful. The Starbucks attached was convenient not only for coffee but sandwiches etc. Many restaurants and parks close by. The jacarandas were blooming in Condessa which was lovely. The only thing is the towels were falling apart. Others have also mentioned this in their reviews, so they need to do something about them
Stayed 4 nights in Mar 2024

10/10 Excellent

Jen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient, comfortable place. The outside patio was lovely despite neighbors making some noise. Overall would recommend.
Stayed 5 nights in Mar 2024

10/10 Excellent

Luis E

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice little big place... rooms are generous with amenities like kitchen and fridge. there is a Starbucks on site which, in a pinch, is convenient, although there are a lot (A LOT) of great places to have coffee and breakfast around. close to a broad range of restaurants, parks, taco stands, ice cream shops, etc. the terrance, tho... what a jewel. a nice and quiet place of respite.
Stayed 8 nights in Mar 2024

6/10 Okay

Jenna

Liked: Cleanliness
Disliked: Amenities
Spacious rooms in a good area and felt safe but impossible to get any natural light without a loss of privacy. Has to request a hair dryer. No drinking water after the first day.
Stayed 4 nights in Mar 2024

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Mar 2024

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was so impressed and happy with my stay here! Not only is the property safe, beautiful, and easily accesible, the service from the property manager Andrea was above and beyond. Will definitely be booking here in the future. So convenient to have a Starbucks in there too! Loved the unit… so clean and modern and even has a complimentary bottle of wine!
Stayed 1 night in Mar 2024

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Property was very unique and very stylish with the decor. I liked the extra living space in my room with sofa, chars and a breakfast counter. Rooftop patio was nice area to chill. No restaurant but Starbucks was right onsite!
Stayed 4 nights in Mar 2024

10/10 Excellent

Ryan, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Andrea & Dante we're so attentive right from the very beginning. We had a pleasant stay at this wonderful hotel over 5 days and found everything to be perfect: cleanliness, attention to detail, location, ambiance, rooftop patio.
Stayed 4 nights in Mar 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Surrounded of a variety of restaurants, bars and cafes. All walk distance. Very well managed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Near to the best taquerias and cafes in town. Very very safe and the ULIV team runs a tight ship.
Stayed 1 night in Mar 2024

4/10 Poor

Margaret

Stayed 1 night in Mar 2024

8/10 Good

Ricardo

Liked: Cleanliness, property conditions & facilities
I had “VIP access” and I did not received the wine bottle I was supposed to get
Stayed 1 night in Mar 2024

10/10 Excellent

luis

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Congrats to Andrea, the property manager, for her excellent and outstanding customer service.
Stayed 1 night in Feb 2024

10/10 Excellent

Olivier, Montreal

Stayed 3 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Perfect spot in beautiful Condesa. The place was quiet and walking distance to everything I needed.
Stayed 4 nights in Feb 2024

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed here with friends in the executive suites in 2019. For this return visit, with another couple, we booked two suites last October. I later corresponded with the hotel, requesting the best possible rooms, upper floor. It was therefore extremely disappointing to be shown to a dark, stuffy main floor room with no windows and no AC. When we asked to be moved, as my husband was concerned about his asthma, Andrea insisted that there were no other rooms available and that the hotel does not offer AC. We considered finding other accommodation, although our friends were already installed in their perfectly acceptable room on the 2nd floor. Then somehow she found us a nice suite on the 2nd floor, near our friends, with windows and AC, like the one we'd had previously. As repeat customers, we were upset at being treated like this. There were also some small issues, such as the room not being cleaned till very late in the day, when we wanted to rest. We skipped the housekeeping, but when I went downstairs to request replacement toilet paper, I was told I was entitled to only one roll (but given two just this one time--and not replaced the next day). The towels are very shabby, and we were not happy that WiFi cut out at 10 AM on our departure day, even though checkout was at 11. Apart from these shortcomings, and especially the miserable check-in experience, the hotel is comfortable, convenient and good value.
Stayed 5 nights in Feb 2024

10/10 Excellent

Austin

Liked: Cleanliness, amenities, property conditions & facilities
wonderful place
Stayed 2 nights in Feb 2024

10/10 Excellent

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable place to stay. The room was quite large and had a kitchen. Plenty of dishes, silverware, pots and pans. The bed was great and the bathroom really nice! Comfortabe and attractive furniture. The security guard that let me in was very kind to show me to my room and how to use the keypad. A plus was a Starbucks right on site. The neighborhood is beautiful
Stayed 3 nights in Feb 2024

10/10 Excellent

Mattia

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Kierra

Liked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

Shell

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Miguel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great neighborhood in Condessa. Area was safe and secure. My only complaint was the bed was very stiff and not comfortable.
Stayed 3 nights in Jan 2024

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Excellent Service, everyone trying hard to accommodate and give the best service
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property in excellent area. Especially loved the large windows and the two sets of shades (regular and room-darkening) that allowed us to sleep in. The rooms were not particularly noise-proof yet it was exceptionally quiet at night. Great shower pressure and bathroom. Staff were very friendly and helpful. Would stay again!
Stayed 7 nights in Jan 2024

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay. Hotel staff are friendly, courteous and helpful. Security guard always at the lobby. Area is beautiful! Safe! Many restaurants nearby within walking distance. Atmosphere of the Condesa area is unbelievably beautiful. My only issue was non-functioning A/C unit.
Stayed 4 nights in Jan 2024

8/10 Good

ANA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is our third time staying at the property and it is great! The location is prime and it’s very easy to get in and out. The room layouts are good! However, every time we’ve stayed there, there’s an issue that is not properly communicated until you get there and question it. This time was no AC available, only super noisy floor fans. Last time, there was no hot water. Overall, it’s a good stay! Management is friendly and welcoming.
Stayed 1 night in Jan 2024
Response from Property Manager on 16 Feb,2024
Dear Ana;Thank you so much for your feedback, unfortunatelly the AC is something that there is no listed in the description, we are actually working on it to provide a better service, but is not offered. We really sorry for this inconvenience. We hope to have the oportunity to hot you back soon.

4/10 Poor

Katelyn

Travelled with group
Liked: Cleanliness
The hotel room and grounds were nice. However, the security gates were both unlocked our entire stay which made us feel unsafe. Additionally, the air conditioning units were not working and they only provided us one small fan.
Stayed 2 nights in Jan 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice apartment hotel. Had all the kitchen things you would need but why when there are so many great restaurants in Mexico city. Comfy bed and nice shower. Security guard in the lobby was friendly and helpful. Starbucks there also.
Stayed 7 nights in Jan 2024
Response from Property Manager on 16 Feb,2024
Dear Julia;Thank you so much for your kind comments. It is such an amazing feeling to know our guests had a great experience. It will be a pleasure to host you back soon.

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We recently stayed at AR218 hotel, and it exceeded my expectations in every way. The attention to detail was impeccable, from the stylish decor to the exceptional service. The room was not only comfortable but also elegantly designed. The staff was friendly and attentive, making my stay truly memorable. I highly recommend this hotel.
Stayed 3 nights in Jan 2024
Response from Property Manager on 24 Jan,2024
Dear FranciscoWe would like to express our sincere appreciation for your complimentary comments about our services. Your satisfaction is our priority, and it fills us with joy to know that we met your expectations at AR218.

10/10 Excellent

david

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024