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Casa Polanco Hotel Boutique

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Luxury
VIP Access
5.0 star property
10

Exceptional

Sophisticated elegance near tranquil gardens

Wonderfully chic, Casa Polanco Hotel Boutique offers sophisticated design near Avenida Presidente Masaryk and tranquil garden seating. Enjoy spa services, a rooftop terrace, and delicious dining at La Veranda.

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

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About this property

Casa Polanco Hotel Boutique

  • Luxury hotel remodelled in 2022 and located near Avenida Presidente Masaryk
  • Located close to Parque Zoologico de Chapultepec and National Museum of Anthropology, Casa Polanco Hotel Boutique provides free full breakfast, a rooftop terrace and a garden. Treat yourself to spa services, such as a facial, a body wrap or a massage. The on-site restaurant, La Veranda, offers breakfast, lunch, dinner and happy hour. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a library and dry cleaning/laundry services.
  • Additional perks include:
    • Free valet parking
    • Free bike hire, a round-trip airport shuttle (surcharge) and babysitting (surcharge)
    • Concierge services, tour/ticket information and multilingual staff
  • Room features
  • All guest rooms are individually furnished, and have comforts, such as premium bedding and pillow menus, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • More amenities include:
    • LED light bulbs and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and hairdryers
    • 50-inch Smart TVs with Netflix, streaming services and premium channels
    • Wardrobes/cupboards, coffee/tea makers and daily housekeeping

Awards and affiliations

  • The property is a member of the Leading Hotels of the World.

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 130.0 per day.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 70 (one-way), (up to 18 years old)
  • Rollaway bed fee: USD 130.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Casa Polanco Hotel Boutique pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Casa Polanco Hotel Boutique?

Valet parking is free at this property; nearby parking is also free.

What time is check-in at Casa Polanco Hotel Boutique?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Casa Polanco Hotel Boutique?

Checkout is at noon.

Does Casa Polanco Hotel Boutique provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 70 per vehicle applies.

Where is Casa Polanco Hotel Boutique located?

Located in Polanco, this luxury hotel is within a 10-minute walk of Avenida Presidente Masaryk and Chapultepec Park. Parque Zoologico de Chapultepec and National Museum of Anthropology are also within 2 mi (3 km). Auditorio Station is 12 minutes by foot and Polanco Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

10

Exceptional

10

Cleanliness

10

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 57 out of 59 reviews
Rating 8 - Good. 2 out of 59 reviews
Rating 6 - Okay. 0 out of 59 reviews
Rating 4 - Poor. 0 out of 59 reviews
Rating 2 - Terrible. 0 out of 59 reviews

Reviews

Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, property conditions & facilities
Absolutely stunning hotel in the heart of Polanco. From the moment you arrive, the staff makes feel special. The rooms may be on the smaller size but the attention the details make up for it. The amenities are luxurious and plentiful.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Staff was fantastic. We travel a lot and this was the best service we have ever had. The amenities were fantastic.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, food, location and service. Clean everywhere. Top notch stay!!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Ed

Super great staff
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel feells like home from the moment you step into the garden. We loved every minute of our stay. Very friendly staff. Super comfortable surroundings and delicious food and drinks. Would stay again in a heartbeat. We felt fully refreshed after our stay.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best. The hotel is one of the best in Mexico City.,
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place and people. A big house right in the heart of polanco.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent, the staff was excellent, the rooms and common spaces excellent, the cleanliness and attention to detail fantastic, the concierge excellent, they take really good care of their guests .
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Casa Polanco treat you like family. They welcomed us so warmly. The rooms are perfectly setup. It felt like home away from home but luxurious at the same time. Highly recommend.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is incredible, sophisticated and very small, super luxury bedrooms. Super well located. Delicious drinks.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Place to Stay in Polanco

Fantastic charming home away from home. The service is some of the best I have ever experienced. Will be back!
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel in Mexico City will always be my first choice. Walkable to restaurants, shopping, etc. Loved our suite, amenities, garden seating, library for chilling, food! Thank you to the staff for making our stay perfect.
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Think of this place as a big house not a hotel. Very personal. Charming team. Great location.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Genuine staff. Attention to detail. A house full of personalities. There are just a few rooms so it never feels crowded. Strikes a good balance between guests, people, and place. Super good experience :)
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

sandra kaye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and dinner exceptional Service superb
Stayed 3 nights in May 2026
Verified

10/10 Excellent

ARNALDO SANCHEZ

Liked: Cleanliness, staff & service, property conditions & facilities
It is an outstanding place to stay!!!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Dennison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place & people!
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Zhi Hua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I ever been to in my life, incredible service!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Arthur

Liked: Staff & service, amenities, property conditions & facilities
This place is wonderfully chic and the staff is great!
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Arjiel Garduque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hospitality from arrival till departure.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just like a house Amazing!
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness
Goof
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique property in the heart of Polanco, loved the personalized service and high quality facilities.
Stayed 1 night in Oct 2022