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Reviews of Hotel Roma 191

3 out of 5
Hotel Roma 191
191 Monterrey Roma Norte, Mexico City, CDMX

Reviews

6.6
Rating 10 - Excellent. 18 out of 47 reviews" "
Rating 8 - Good. 9 out of 47 reviews" "
Rating 6 - Okay. 2 out of 47 reviews" "
Rating 4 - Poor. 5 out of 47 reviews" "
Rating 2 - Terrible. 13 out of 47 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jonathan

Disliked: Staff & service
DO NOT STAY HERE
The room was fine. However, 100 usd was taken from my bag from my room.
Stayed 5 nights in Dec 2023
Response from Sr Jonathan. on 3 Jan,2024
Dear Mr. Jonathan,We very much appreciate your comment, and we would like to know a little more information about this event,In these days the manager of the establishment will be contacting you.Thank you very much for your comments.Kind regards.

10/10 Excellent

Mary

Travelled with family
It was a very chic and attractive small hotel. The staff were so kind and helpful. However, it was noisy as they hold events on the top floor and the traffic noise was very loud at the front of the hotel. That said, I would go back and stay as the staff were so delightful.
Stayed 5 nights in Dec 2023

10/10 Excellent

Blake, Sunnyvale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Jorge A on 31 May,2023
Agradecemos su preferencia y esperamos que haya disfrutado su estancia con nosotros.reciba un cordial saludo y ¡Hasta pronto!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. I really enjoyed my stay. I will be returning here again.
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This was possibly the worst experience I've ever had at a hotel in my lifetime. First, when we tried to check in, the clerk told us there was an additional charge because the rate had changed after we had booked through Expedia. Sorry, but that's not how it works. Second, and most importantly, our room was directly underneath the hotel's advertised "rooftop lounge" which was in reality an extremely loud nightclub. Normally, I think of a hotel being a hotel, not a nightclub with a place to sleep, if needed. We immediately booked another hotel and hope we receive a refund from Expedia.
Stayed 1 night in Aug 2021

2/10 Terrible

Tito, Mexico

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is closed and for sale, still I got charged
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy boutique hotel in an old renovated building.
Stayed 1 night in Feb 2020

2/10 Terrible

Bhavana

Disliked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Positives: - The hotel is in a good location, walking distance to lots of great bars, restaurants and parks. - The room was very clean, modern and a good size. - There is a security guard in the building all night. Negatives: - Reception is not always looked after if you need help and we could not call being on international sims. Our room was at the front of the building and it is on a main road, extremely noisy and we didn't sleep much at all (even with earplugs). If you stay here, request a back room. Noise in the reception (phone, music, reception talking) also travels to the rooms as it is very open plan. - Our shower was broken, we had to wait 15 minutes every shower for the hot water to come through (waste of water and time). - Our booking stated that we would get a free breakfast included with our cost. This was not true. I asked reception about the breakfast and was given a very rude response saying there is no breakfast and I should call Expedia to advise them (I believe this is the hotel's responsibility not the guest's..). We would not stay here again but if you're looking for a good priced modern hotel, you're a heavy sleeper and you don't require breakfast then the hotel will be perfect for you.
Stayed 3 nights in Oct 2019
Response from Capital O Roma 191 on 3 Dec,2019
Hello, we welcome your comments and deeply regret that you have taken that impression. We have shared your comments with the team in charge to take the necessary measures and that this is not repeated again. Receive our most sincere apologies for the inconvenience we may have caused you.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roma is typically a nice area; Condessa neighborhood a little more nice. Anyways, I stayed in Roma this trip and am always open to staying at different hotels or Air-bnb’s. The staff (girl at front desk) was very nice and spoke some English despite her initially telling me Spanish only ;-) The front of the building is a little off-putting and could use some freshening and more exterior lighting at night time. In my room, there was a sewer back up that flooded the shower floor (no bueno). However, the front desk girl happily cleaned it all up while I went for dinner. Despite the cleaning, I still chose to not shower. No toilet paper (bring your own). No hot water. I ran the sink water for quite a while and still no hot water. Anyways, the next morning I got my hair wet in the sink with cold water and went on my way without pooping. I think (hope) these issues can be relatively easily fixed.
Stayed 1 night in Oct 2019
Response from Capital O Roma 191 on 3 Dec,2019
Hello, we welcome your comments and deeply regret that you have taken that impression. We have shared your comments with the team in charge to take the necessary measures and that this is not repeated again. Receive our most sincere apologies for the inconvenience we may have caused you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Anonymous on 2 Oct,2019
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros, esperamos que pronto nos visites nuevamente.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place !
The place is cutely furnished and bathroom is nice. They also have a rooftop patio that adds an extra touch. The owner is very friendly and sweet. There is a guard there throughout the night giving you an extra sense of security which is a great feeling when you’re traveling. It is close to several popular places/neighborhoods in the city via uber/taxi. It is also walking distance to a lot of coffee shops, restaurants and bars.
Stayed 3 nights in Aug 2019
Response from Anonymous on 2 Oct,2019
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros, esperamos que pronto nos visites nuevamente.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Anonymous on 2 Oct,2019
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros, esperamos que pronto nos visites nuevamente.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
would not choose to stay here again because of the cleanliness and the way in which the building was set up.
Stayed 1 night in Jul 2019
Response from Capital O Roma 191 on 16 Jul,2019
Thanks for sharing your experience. We will try to improve the service. We appreciate your time and support. Regards!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel in the best location of Mexico city. Walking distance from everything you need. Secure area and close to EVERYTHING. Staff was awesome and made me feel at home. I loved how clean it smelled and how everything was. I highly recommend it. Walking distance from the best restaurants, bars and stores.
Stayed 3 nights in May 2019
Response from Capital O Roma 191 on 3 Jun,2019
Thanks for sharing. We're glad to know you had a great experience staying with us. Hope to see you soon!

10/10 Excellent

FABIOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito, cómodo, bien ubicado y con mucho por donde comer alrededor
Stayed 1 night in Apr 2024
Response from Elizabeth Márquez on 24 Apr,2024
Nos encantó, tenerte de visita. Esperamos regreses pronto.

8/10 Good

Xiurave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodo y accesible para caminar en la Roma y Condesa!
Stayed 2 nights in Mar 2024
Response from Roma191 on 14 Mar,2024
Fue un placer tenerle de visita. Le esperamos pronto.

8/10 Good

Claudia Sarahi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Emilie

Stayed 1 night in Nov 2023

8/10 Good

Oscar Alexander

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Jorge A on 17 Jul,2023
Agradecemos tu preferencia.Recibe un cordial saludo.

4/10 Poor

Analeine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower had hair and it was really noisy all through the night and in the morning the construction workers started as well as a water bomb day and night.
Stayed 1 night in May 2023
Response from Jorge A on 28 May,2023
Hello, good evening, we appreciate your preference and we are sorry for what happened, all the rooms go through a strict cleaning and supervision control, and in terms of noise from construction workers, it is out of our reach because it is not here in our facilities.We reiterate our gratitude for your preference. Receives a warm greeting

6/10 Okay

Rodrigo

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
La estancia en la habitación estuvo "bien", la comodidad en la habitación fue muy buena, sin embargo al final de nuestra estancia nos encontramos una cucaracha muerta.
Stayed 1 night in May 2023
Response from Jorge A. on 23 May,2023
Agradecemos tu preferencia y aprovechamos para comentarte que diario se toman acciones para evitar cualquier tipo de "incidente". Gracias por tus comentarios, recibe un cordial saludo

2/10 Terrible

Laura

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
El costo es incongruente con las instalaciones
Stayed 1 night in Apr 2023
Response from Nos gustaría ponernos en contacto con usted. on 17 Apr,2023
Hola buenos dias Agradecemos mucho su visita pero lamentamos que no haya sido de su agrado total , Nos servirá mucho nos pudiera contactar al siguiente numero 52 55 7459 8810 y brindarnos un poco mas de información sobre su mala experiencia para tomar cartas en el asunto,le agradezco nueva mente por su comentario y una disculpa de parte de los que integramos Hotel Boutique Roma 191 .

10/10 Excellent

Julián

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
En general la experiencia fue muy buena.
Stayed 1 night in Mar 2023
Response from Muchas gracias por su visita on 20 Apr,2023
Hola Julian, Agradecemos mucho te hayas tomado un momento para calificarnos, cando gustes volver por aquí seras bien recibido. Saludos Cordiales .

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Gracias on 22 Apr,2023
Muchas gracias por tu visita

2/10 Terrible

Angie

Stayed 1 night in Apr 2022

2/10 Terrible

Areli

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NO ES UN HOTEL ES UN NIGHT CLUB, hay música hasta las 3am no lograrás dormir ni una sola noche, no nos limpiaron la habitación tuvimos que solicitarlo, el baño huele horrible a humedad no hay ni una sola ventilación, terrible estancia
Stayed 4 nights in Oct 2021

4/10 Poor

Fortunato

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Necesitan más cuidado con descamación
Mi pareja tiene una deseabilidad y tuvimos qué tomar un cuarto más caro porque no tiene elevador y las escaleras están muy difícil. Más importante es que les notifique y no les importo.
Stayed 1 night in Sep 2021

8/10 Good

Fatima Jimenez

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones y las amenidades son muy bonitas
Stayed 1 night in May 2021
Response from Roma 191 on 20 May,2021
Muchas gracias por hospedarse con nosotros, esperemos verlo pronto.

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotelito mas Lindo y Romantico de la CD Mx
El hotel es hermoso, un pequeño y romántico hotel en medio de la Colonia Roma de la ciudad de México. Trato cálido y personal. Lo recomendamos ampliamente y quedamos enamorados del lugar
Stayed 1 night in Dec 2019
Response from Capital O Roma 191 on 8 Jan,2020
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto!

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2019
Response from Capital O Roma191 on 6 Dec,2019
Gracias por haber elegido nuestro hotel. Esperamos que tu próxima visita sea muy pronto!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está muy bonito, las habitaciones limpias, personal amable y lo mejor es la ubicación, puedes caminar a varios puntos de la colonia Roma y buenos restaurantes. Definitivamente me volvería a hospedar con ellos
Stayed 1 night in Nov 2019
Response from Capital O Roma 191 on 7 Dec,2019
Hola, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. Saludos.

2/10 Terrible

Jonathan, Bogota

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Despues de tener muchisimos años bookeando hoteles con ustedes y 12 años de viajar a ciudad de mexico e conocido y tenido la peor experiencia de mi vida en este hotel, me robaron mis gafas, me trataron super mal y tras del hecho por media hora nos cobraron 400 pesos mas que por late check out, despues de darnos una habitacion que no era lo que ustedes decian y aparte elos justificarse y decir que eso es problema de expedia y que ustedes deben arreglarlo con nosotros, no habi papel higienico en el baño, no habian toallas, la señora encargada es la cosa mas grosera y altanera de la vida y sus enpkeados igual, que asco de lugar
Stayed 2 nights in Oct 2019
Response from Capital O Roma 191 on 7 Dec,2019
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.

2/10 Terrible

Andrés E.

Disliked: Cleanliness, staff & service, property conditions & facilities
PÉSIMO
Este es uno de los peores hoteles en los que me he quedado. La habitación estaba sucia, polvo en los muebles y en el suelo. El sofa y la alfombra tienen manchas y parece que no han sido lavados en meses. El baño estaba en condiciones pésimas: cabellos tirados en el suelo, la regadera estaba sucia y tenia pisadas, las toallas estaban sucias, pedimos que se limpiara el baño y se limpió sin embargo la experiencia fue desagradable. El desayuno lo sirven a las 9 de la mañana, supuestamente, nos quedamos esperando hasta las 9:30 y no había absolutamente nada servido en la terraza y no hay nadie en el hotel, nadie proporciona información, nadie en recepción y sin desayuno, sin embargo ofrecen la estancia como habitación con desayuno. La ubicación es linda sin embargo el hotel y el servicio es pésimo. Definitivamente hay mejores opciones en el área y con una relación costo-beneficio coherente. No se queden aquí
Stayed 1 night in Sep 2019
Response from Andrés on 2 Oct,2019
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Anonymous on 2 Oct,2019
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros, esperamos que pronto nos visites nuevamente.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities
This was my first time staying at this hotel and I don’t think I would recommend it, there wasn’t any Toilet paper to be found, I had to walk downstairs and get it myself from the from desk, due to lack of phones to call , there was a shaving razor plastic lid lying inside the shower also the curtain was full of mold , Also the lock on my room got stuck so i had to go got get the only person at the hotel to help me, he had to almost break it for it to open!
Stayed 1 night in Aug 2019
Response from Anonymous on 2 Oct,2019
Hola, lamentamos que se haya presentado este inconveniente durante tu estancia. Estamos trabajando para mejorar todos estos detalles y que tu experiencia sea más agradable. Gracias por tus comentarios.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y muy bien ubicado para varias actividades en la colonia Roma
Stayed 1 night in Jul 2019
Response from Anonymous on 2 Oct,2019
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros, esperamos que pronto nos visites nuevamente.

8/10 Good

jorge alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien cómodo una ubicación increíble todo está cerca !!
Stayed 1 night in Jul 2019
Response from Jorge on 2 Oct,2019
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros, esperamos que pronto nos visites nuevamente.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Anonymous on 2 Oct,2019
Gracias por visitarnos y tomarte el tiempo de evaluarnos. Nos gustaría saber más detalles sobre tu estancia con nosotros para poderte ofrecer un mejor servicio. Esperamos que nos puedas visitar nuevamente. ¡Saludos!

10/10 Excellent

Martín Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio e instalaciónes, un buen lugar para conocer la ciudad
Stayed 1 night in Jul 2019
Response from Martín on 2 Oct,2019
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros, esperamos que pronto nos visites nuevamente.

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019
Response from Capital O Roma 191 on 5 Jul,2019
Gracias por visitarnos y tomarte el tiempo de evaluarnos, esperamos que hayas disfrutado de tu estancia aunque nos hubiera gustado conocer más detalles de la misma para seguir mejorando. ¡Saludos!

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Capital O Roma 191 on 5 Jun,2019
Agradecemos tu preferencia y esperamos tenerte de vuelta muy pronto. Saludos.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Edward on 6 May,2019
Hi! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with delightful stay ahead :) Regards, Edward

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es buenísima. El lugar muy cómodo. El diseño del hotel es moderno. Limpio. En una zona muy interesante.
Stayed 7 nights in Apr 2019
Response from Alen on 1 May,2019
Estimado cliente, muchas gracias por estar con nosotros. Me alegra saber que te han gustado nuestros servicios. Sigue viniendo este amor :) Saludos, Alen

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien administrando. Limpio. Bonito lugar. Cómodo y seguro.
Stayed 1 night in Apr 2019
Response from Max on 1 May,2019
Hola querido, Muchas gracias por reconocer nuestros esfuerzos y calificarnos positivamente. Nunca dejaremos de complacerte con nuestros servicios. Saludos, Max