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Aparthotel

ONTO Tonalá Mexico City

4.0 star property

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Photo gallery for ONTO Tonalá Mexico City

1 bedroom, premium bedding, down duvets, soundproofing
Rooftop terrace
Reception
Living area
Living area
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Kitchen
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Outdoor space

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Room options

View all photos for Comfort Apartment

Living area

Comfort Apartment

Highlights

Separate dining area
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Down duvet
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment

1 bedroom, premium bedding, down duvets, soundproofing

Deluxe Apartment

Highlights

Separate dining area
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Down duvet
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for City Apartment

1 bedroom, premium bedding, down duvets, soundproofing

City Apartment

Highlights

Separate dining area
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Down duvet
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Apartment

1 bedroom, premium bedding, down duvets, soundproofing

Classic Apartment

Highlights

Separate dining area
Soundproofed
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Down duvet
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Map
15 Tonalá Roma Norte, Mexico City, CDMX, 06700

What's nearby

  • Angel of Independence Monument - 10 min walk - 0.9 km
  • Paseo de la Reforma - 10 min walk - 0.9 km
  • U.S. Embassy - 12 min walk - 1.0 km
  • Reforma 222 - 14 min walk - 1.2 km
  • Monument to the Revolution - 4 min drive - 2.7 km

Getting around

  • Insurgentes Station - 3 min walk
  • Mexico City Fortuna Station - 10 min drive
  • Benito Juarez International Airport (MEX) - 25 min drive

Restaurants

  • ‪Queen's Elite Club - ‬2 min walk
  • ‪Mariscos Playas D’sinaloa - ‬1 min walk
  • ‪Bar Lepanto - ‬2 min walk
  • ‪El Totopo Incorporeichon - ‬1 min walk
  • ‪Loup Bar - Vinos Vivos / Cocina de Temporada - ‬1 min walk

About this property

ONTO Tonalá Mexico City

Aparthotel with a rooftop terrace, near Paseo de la Reforma
A rooftop terrace, concierge services and dry cleaning are available at this smoke-free aparthotel. Other amenities include laundry facilities, a 24-hour front desk and a communal living room. Each apartment features a kitchenette with a microwave, plus free WiFi and a Smart TV with digital channels. Comforts include premium bedding and a down duvet. Other touches available are a dining area and Netflix.
ONTO Tonalá Mexico City offers 44 air-conditioned accommodations with espresso makers and a hairdryer. Beds feature down duvets and premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 55-inch Smart televisions come with digital channels and Netflix. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • No on-site parking available

Kitchenette

  • Blender
  • Cookware, dishware, and utensils
  • Espresso maker
  • Griddle
  • Microwave
  • Mini-fridge
  • Toaster

Bedrooms

  • Bedroom
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area

Entertainment

  • 55-inch Smart TV with digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift (100 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Location highlights

  • In a shopping district
  • In an entertainment district
  • Near a hospital
  • Near a metro station

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 12 floors
  • 44 units
  • Built in 2023
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and outdoor lighting

Property is also known as

Onto Tonala Mexico City
ONTO Tonalá in Roma Norte
ONTO at Tonalá Mexico City
ONTO Tonalá Mexico City Aparthotel
ONTO Tonalá Mexico City Mexico City

Frequently asked questions

Is ONTO Tonalá Mexico City pet-friendly?

No, pets are not allowed at this property.

How much is parking at ONTO Tonalá Mexico City?

This property doesn't offer parking.

What time is check-in at ONTO Tonalá Mexico City?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at ONTO Tonalá Mexico City?

Checkout is at 11:00 AM.

Where is ONTO Tonalá Mexico City located?

Located in Roma Norte, this aparthotel is within a 15-minute walk of Cibeles Fountain, Paseo de la Reforma and Angel of Independence Monument. U.S. Embassy and Reforma 222 are also within 15 minutes. Insurgentes Station is only a 3-minute walk and Sevilla Station is 12 minutes.

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ONTO Tonalá Mexico City Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 46 reviews
Rating 8 - Good. 6 out of 46 reviews
Rating 6 - Okay. 8 out of 46 reviews
Rating 4 - Poor. 3 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

9.8/10

Cleanliness

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Would stay here again.
Stayed 5 nights in Apr 2025

10/10

Location
Stayed 4 nights in May 2025

10/10

Would stay again.
Stayed 2 nights in Mar 2025

10/10

We loved this room! It was cute, comfy, clean and smelled great. The location was ideal and we loved the rooftop garden- we had great views of the sunset each night.
Stayed 5 nights in Jan 2025

10/10

I had an excellent stay at this hotel! The staff was incredibly attentive and went above and beyond to ensure I had everything I needed. The location was perfect, with easy access to all the nearby attractions, stores, and cafes. I will definitely stay here again on my next visit!
Stayed 4 nights in Sep 2024

10/10

Perfect stay
Stayed 4 nights in Nov 2023

6/10

I would rate our overall experience as average to above average. Staff was not warm, the smoke alarm beeped all night and kept us up. Foul odor from shower.
Stayed 5 nights in Feb 2025

10/10

Friendly staff and beautiful property. Will definitely be back
Stayed 1 night in Feb 2024

10/10

Super clean and accommodating. The area is full of dining options.

10/10

We had an amazing stay at this hotel! The service was truly exceptional, with a 24-hour concierge available through WhatsApp who helped us with all our requests, including booking restaurants and activities, which made our trip so much easier and enjoyable. The property is new, spotless, and beautifully maintained. We stayed in the panoramic suite, which was absolutely stunning—it had breathtaking views and a modern, luxurious design. Highly recommend booking this suite for an unforgettable experience! The breakfast is minimal but still a thoughtful and pleasant touch to start the day. Overall, an outstanding experience, and we can’t wait to come back!
Stayed 2 nights in Nov 2024

10/10

Newer property had lots of space, comfy beds and attentive service. We felt so well cared for, especially by Elaina our maid. She was so attentive to details. The location is very walkable to restaurants in Roma Norte. A very wonderful stay. Highly recommended.
Stayed 5 nights in Apr 2024

4/10

The building and room were beautiful and this would have been one of our best hotel stays ever! But the bed was so hard and uncomfortable to the point we couldn't sleep and woke up with back issues (we're young adults, fit). We requested to change rooms the first morning but there wasn't any availability so we had to stay. Given the high price tag we paid for this stay we requested the hotel waive the mini bar purchases (5 items at $50) as a sign of understanding. Unfortunately, the staff didn't show any genuine interest about our concern, no follow ups or check-ins or even small signs of understanding, the fact we didn't sleep properly on our vacation in the city all 4 nights meant nothing to them. At check-out the receptionist even told us others have complained about the beds which we didn't see in any of the reviews (and why I'm sharing this here). Despite the receptionist saying they will waive the mini bar charges, they did not and upon returning home the hotel manager is gaslighting us by saying we didn't speak up and there is no record of our complaint - blatant lie. To summarize: beautiful property, just like the pictures, modern, clean, horrible beds and staff that couldn't care less.
Stayed 4 nights in Apr 2025

8/10

Relaxing Spacious Design. Windows need screens, we had a lot of mosquitos.
Stayed 4 nights in Feb 2024

8/10

The rooms and building were beautifully designed, and the staff was friendly and helpful. The building really needs air conditioning. It stuffy in our room during the day even though it is winter and the weather is not warm.
Stayed 4 nights in Feb 2024

6/10

Did not received housekeeping service
Stayed 4 nights in Nov 2024

10/10

They had the room earlier than expected. Welcomed with coffee. Mineral water. And sweet bread. Very nice and attentive. It’s really well taken care for but also a couple of months old. I’d come back again easily.
Stayed 1 night in Dec 2023

8/10

Onto is a very beautiful hotel in a great area. The staff is friendly and does their best to make sure you are comfortable. They have full time security which is consoling. My only gripe is there is no heating and air but that's pretty standard for CDMX, also it's next to a very busy street so if noise bothers you beware. I would stay here again on the highest floor!
Stayed 5 nights in Dec 2023

6/10

The ONTO property was very nicely appointed and the staff was beyond kind. The only big downside was it was very hot while we were there in March and there was no AC so we had to sleep with the windows open and it was super loud outside, especially at night. There's a club nearby and it was going all night long. Additionally, there were no screens on the windows so mosquitos got in and ate us alive all night.
Stayed 3 nights in Apr 2024

4/10

No air conditioning.
Stayed 5 nights in Apr 2024

10/10

We had a panomaric apartment and it was wonderful. The apartment was fully equipped with a proper kitchen, living room, bathroom essentials and comfortable bed. The hotel is centrally located and a perfect spot to do some exploring by foot. Property is very safe and staff was amazing. Daily housekeeping is a nice touch you won’t get that at typical apartment stays. They have a friendly front desk team. Jessica was lovely and we felt like we had a knowledgeable friend to ask questions and get some tips for our visit. The hotel has two roof decks and even washer and dryer if you needed to do laundry. They had yoga mats for use and we were happy to learn that they are working on a restaurant and cafe to make the property even more appealing. Will definitely stay again.
Stayed 5 nights in Feb 2024

8/10

Pros: Very friendly staff (Israel and Manuel at front desk were both pleasant to work with), nice interior design with big windows and modern decor, full kitchen with basic appliance, convenience location, etc. Cons: The water shield of the shower is bad - water leaked everywhere on the bathroom floor and will gradually damage the floor/wall. The bathroom had a terrible sewage odor during my entire stay so I had to keep the bathroom door shut.

6/10

The facilities were very nice and clean and the staff was very kind, helpful and communicative. The only complaint was the noise. The street noise came up through the windows and it was hard to get a good night sleep - passing traffic, people talking, and nearby dance clubs could be heard all night. There was no AC either so we had to have the windows open to keep some airflow happening.
Stayed 4 nights in Jan 2024

6/10

This building is new and great looking but the infrastructure is terrible. Water heater only works for 5 minutes. There is not air conditioning. No heating no cooling, which makes your sleep miserable. There are very loud clubs around the property. Electrical power blows up if you use the power outlet when the water heater is working, which then the handyman has to change the wires and fuses.(see my picture after we used the blowdryer)
Stayed 4 nights in Dec 2023

10/10

Stayed 1 night in Jun 2025

6/10

Stayed 1 night in May 2025