2/10 Terrible
Ashley
25 Feb, 2020
DON’T STAY HERE THEY STEAL YOUR MONEY!!!!
Had a share a bathroom
Which wasn’t explained in the details of the room. I had accidentally booked the wrong day as I was needing to stay longer for work. The property indicated they would cancel my reservation no problem and they are now refusing to refund me the money when I’m not even staying at their facility and won’t even be in town to use. When someone indicates they have no problem doing something and then denies the next day to Hotels.com the refund when myself and Hotel.Com
Had and I am continuing to contact them. They won’t answer the phone and the one time they did she hung up with me after I called asked why the reservation isn’t cancelled yet. I had more than 24 hour notice that I needed this cancelled. Plus when I checked in the told me a parking pass for $30 when everything even the document she was handing me clearly stated $25. She did honor that the $25 parking but there were at least 3 different documents that showed $25 as the parking price. When she logged my car with the city it was a less then $9 charge a day for 24 hours with the city of Miami. Obviously this B & B are thinking of ways to take care their guests money!! DON’T STAY HERE!!!
Ashley
Stayed 1 night in Feb 2020