Pillow-top beds, in-room safe, individually decorated

Reviews of Holiday Inn Express & Suites Middletown - Goshen, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 349 out of 542 reviews" "
Rating 8 - Good. 110 out of 542 reviews" "
Rating 6 - Okay. 29 out of 542 reviews" "
Rating 4 - Poor. 26 out of 542 reviews" "
Rating 2 - Terrible. 28 out of 542 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in May 2024

2/10 Terrible

Thomas, Knoxville

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
First of all, finding this place was a real trial. We had 3 GPS systems working and it only showed up on one of them (the Garmin), and then only by entering the hotel name. The address did not work for any GPS, but instead took us to an abandoned location. When we arrived and checked in, they gave us a "suite" with one bed, whereas we had reserved 2 beds. I showed the reservation copy to the clerks, which clearly stated the 2-bed preference, but they did not care, because their computer said one bed. We took the room because we had to get ready for an event that evening, but called Expedia to see what went wrong. Expedia told us that Holiday Inn had made an error. Expedia tried to correct it by calling the hotel, but they had no better luck than we did. Expedia offered to put us up at another location with equivalent or better accommodations, but we had already moved into the room with 325 pounds of gear, and we had no time or energy to move. So Expedia made us a settlement offer that we deemed to be fair, and we accepted it. But no thanks to the hotel staff, who could easily have corrected the problem, but no, they were stone cold nasty, indifferent New Yorkers and they were not going to do anything to help. As far as the room, it is an overstatement to call it a "suite." Sticking a sofa-bed into a small room does not make it a suite. It was smaller than our master bedroom at home; no closet, just an armoire that holds only a few shirts. Holiday Inn never again!!
Stayed 4 nights in May 2024
Response from Hotel Management on 23 May,2024
We are disheartened to hear your stay expectations finding the location nor upon arrival were met at all. We hop that you may give us another try as this is not a typical experience for our property. Thank you for making us aware and we will be sure to look into this further for future stays.

6/10 Okay

Desiree

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Overall nice stay. All of the staff were very kind, helpful and professional. My only dislike was the cleanliness of the room. They need more attention to detail, especially when cleaning the bathroom. Even when we first arrived , the smell in the room wasn’t pleasant.
Stayed 2 nights in May 2024
Response from Hotel Management on 23 May,2024
We are surprised that we fell short of exceptional for your stay. We appreciate the feedback so we may continually improve our services. We hope that you may give us another try if in the area as this is not typical for our location. Thank you for the review!

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst stays , manager wasn’t even on duty till Monday never booking here
Stayed 1 night in May 2024
Response from Hotel Management on 10 May,2024
We are so disheartened to find you were not able to reach the general manager for assistance in their absence over the weekend. If you can reach out directly we will be happy to assist with the needs you still may have. We look forward to speaking to see how we can assist to rectify any concern we could not meet during your stay! Thank you for letting us know.

4/10 Poor

Elvedin

Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to a gas station for easy snacks and necessities.
Stayed 1 night in Apr 2024
Response from Hotel Management on 6 May,2024
Thank you for staying with us! Come again !

6/10 Okay

Joan

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
It was fine
Stayed 2 nights in Apr 2024
Response from Hotel Management on 1 May,2024
We are very disheartened you did not find your stay accommodating. We hope you give us an opportunity to try to exceed your expectations again next visit. We pride ourselves in exceptional service and truly apologize we fell short this trip. Thank you for letting us know.

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, staff exceptionally nice and accommodating.
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr,2024
Dear Christina,Thank you for taking the time to provide your review of Holiday Inn Express & Suites Middletown - Goshen. We are delighted to hear that your stay was amazing and that our staff provided you with the service you expected. It would be an honor to host you again in the future.

10/10 Excellent

Samuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here over 20 times never disappoints, property is always very clean, staff are great very professional, not experience bed bugs nor issues with my room every, pool area is great, parking is great, shopping is really good plaza is 2 minutes driving, lego land is 6 minutes away, i go for business but there’s lots to do NYC is an hour and a half away. Super convenient, will always stay here.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr,2024
Dear Samuel,Thank you sincerely for selecting Holiday Inn Express & Suites Middletown - Goshen. We are thrilled to learn that your recent stay with us exceeded your expectations, warranting your glowing five-star review. Your feedback holds immense value for us, and we are genuinely grateful for your kind words, particularly regarding our dedication to pristine room cleanliness, attentive and amiable service, and exquisite accommodations. It was truly our pleasure to have you as our guest, and we are extremely proud to have you as a returning guest.

10/10 Excellent

Theo, Topeka

Liked: Cleanliness, staff & service, property conditions & facilities
The service overall as well as the breakfast is good
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr,2024
Dear Theo,We always enjoy hearing from our guests. It's great to know that our tasty breakfast was to your liking and that you felt welcome while you were here. Please come see us again soon at Holiday Inn Express & Suites Middletown - Goshen!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 29 Apr,2024
Thank you for the review! Come again soon!

10/10 Excellent

Don, Dieppe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 Apr,2024
We pride ourselves in our property cleanliness and work very hard to keep it that way. We appreciate the kind acknowledgement of our cleanliness! See you again soon! Thank you.

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Beautiful place. Clean inside and out. Rooms were spacious comfortable and quiet. Close to a lot of places for food and other necessities.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr,2024
Dear Michael,Thank you for taking a moment to let us know about your recent visit to Holiday Inn Express & Suites Middletown-Goshen. Also, thank you for highlighting our clean facilities, spacious accommodations, and ideal location. We appreciate your kind words and look forward to seeing you again soon.

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on 9 Apr,2024
Please stay again. We hope to see your return! Thank you for choosing our property!

10/10 Excellent

shoba

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable. Friendly, helpful staff.
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar,2024
Dear Shoba,Thank you so much for choosing to stay with us at Holiday Inn Express & Suites Middletown - Goshen. Impressing every guest with our friendly service is always a top priority for us, so we're thrilled our team was able to uphold this standard. It's also great to read our clean, comfortable accommodations were a highlight of your trip. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

shelly-lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a breeze girl was so pleasant. Beds were very comfortable and room very clean and spacious.
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Feb,2024
Dear Shelly-Lynn,Your comfort is our pleasure! Thank you so much for highlighting everything you enjoyed about your experience at Holiday Inn Express & Suites Middletown - Goshen. We look forward to your next visit!

10/10 Excellent

Monika

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Mar,2024
Thank you Monika! We are very pleased you enjoyed your stay with our property! See you again soon!.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The hotel is clean and comfortable. It is located within easy driving to stores, restaurants and the interstate! The coffee and breakfast were very good! The staff was excellent, professional and helpful.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb,2024
Dear Andrea,We're thrilled to hear your stay at Holiday Inn Express & Suites Middletown - Goshen was exceptional! It's lovely that you found our hotel comfortable and conveniently located. Additionally, your compliments on our breakfast and the professionalism and helpfulness of our team are greatly appreciated. We look forward to welcoming you back for another excellent experience.

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb,2024
Dear Margaret,We are dedicated to ensuring that every guest enjoys a comfortable and convenient stay with us, and we are delighted to hear that our accessibility standards met your expectations. We look forward to welcoming you back to the Holiday Inn Express & Suites Middletown - Goshen for your next visit!

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Mar,2024
David, what a wonderful review! Thank you. Hope we get to see you again soon!

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The hotel is bright, clean and comfortable.
Stayed 1 night in Feb 2024
Response from Holiday Inn Express & Suites on 14 Feb,2024
Thank you for sharing your experience with us! We're delighted to hear that you found our hotel to be bright, clean, and comfortable. Providing a welcoming and pleasant environment for our guests is our top priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ninoska

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will recommend this hotel to everyone its so clean and very polite staff
Stayed 3 nights in Jan 2024
Response from Hotel Management on 31 Jan,2024
We are so very pleased you enjoyed your stay with us. Come back and stay again when in our area. Thank you for choosing our property.

8/10 Good

thomas g

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, nice food selection for breakfast
Stayed 1 night in Jan 2024
Response from General Manager on 22 Jan,2024
Dear Thomas,We always enjoy hearing from our guests. It's great to know that our friendly staff and tasty breakfast impressed you. Please come see us again soon.

10/10 Excellent

Bernadette

Stayed 1 night in Jan 2024
Response from Hotel Management on 8 Feb,2024
Thank you for the amazing review! Please stay again when visiting our area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfied.
It is a very nice, like new, hotel. The check-in process was easy, front desk staff are friendly and helpful. The hotel and room are very clean. The full breakfast was plentiful and is definately a plus. This is our second time staying here and will return. The hotel is a short drive to restaurants and shopping.
Stayed 2 nights in Jan 2024
Response from General Manager on 17 Jan,2024
Exceptional is a word we love to hear! We work hard to meet expectations like yours, and we’re happy to hear our hospitable team, impeccable accommodations, and delicious breakfast offerings hit the mark for you. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Thank you for your kind review, and we look forward to your next visit!

10/10 Excellent

Adrian

Stayed 2 nights in Dec 2023
Response from Hotel Management on 31 Jan,2024
Thank you for the amazing review from your stay with us. We look forward to seeing you here next time your in the area again!

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 31 Jan,2024
Thank you for choosing our property. See you again when in our area.

10/10 Excellent

Patrina

Stayed 3 nights in Nov 2023
Response from Hotel Management on 31 Jan,2024
Wow thank you for the great review! See you again soon!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Just an all-around great hotel. Clean, up to date, quiet. Good free breakfast.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan,2024
Dear Kevin,It was our pleasure to provide you with clean, quiet accommodations. We're glad our tasty breakfast was to your liking, and we look forward to seeing you again at Holiday Inn Express & Suites Middletown - Goshen!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hotel Management on 13 Dec,2023
Thank you for the perfect review! We hope to see you return again soon!

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly
Stayed 1 night in Dec 2023
Response from Hotel Management on 7 Dec,2023
Thank you for the great review and we look forward to your return.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for quick get away
Our stay was very nice. All clean snd breakfast was super. Anna
Stayed 3 nights in Nov 2023
Response from General Manager on 6 Dec,2023
Dear Anna,It was such a pleasure to welcome you to Holiday Inn Express & Suites Middletown - Goshen! We're elated that our delicious breakfast offerings and the high standards of cleanliness we adhere to were the highlights of your visit. Thank you for taking the time to share your experience, and we hope to welcome you back soon!

10/10 Excellent

Bonnie

Stayed 1 night in Nov 2023
Response from Hotel Management on 7 Dec,2023
We appreciate you taking the time to review our property during your stay! Thank you and we look forward to your return visit.

10/10 Excellent

josie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome I arrived before check in and the ladies in the front accommodated me and me kids
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec,2023
Dear Josie,It was wonderful having you as our guest recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property!

8/10 Good

Angelo

Stayed 1 night in Nov 2023
Response from Hotel Management on 31 Jan,2024
We appreciate and value your business. We hope to see you stay again!

10/10 Excellent

DAVID W

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Nov 2023
Response from General Manager on 22 Nov,2023
Dear David,Thank you for your five-star review. We hope to see you again at Holiday Inn Express & Suites Middletown - Goshen!

10/10 Excellent

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov,2023
Thank you for taking the time to place a review. We hope to see you return again soon!

4/10 Poor

CARMELA

Travelled with family
We booked a room with two queen beds and received one with a king and pull out couch. When we pulled out the couch the mattress was badly stained. The hotel was fully booked and they were unable to accommodate our request/booking. We asked for bedding and fixed bed ourselves. We were 4 adults. We should be reimbursed
Stayed 1 night in Nov 2023
Response from General Manager on 10 Nov,2023
Dear Carmela,All comments are welcome, and we value your input. We are very sorry to hear about the confusion regarding your room assignment and booking, and we can understand your frustration. This is certainly not the level of experience that we strive to provide. Thank you, and we hope to have the opportunity to show you a much better experience in the future.

2/10 Terrible

Rowan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty sheets and dissatisfactory service
When I first arrived to my room I noticed there was what looked a blood stain on the comforter and stains on the bed sheets, leading me to believe they were never cleaned. When I called down to the front desk, they said they would contact house keeping to deal with the issue. I was greeted by house cleaning who was too busy conducting a FaceTime conversation to attend to my room efficiently. She indicated that I had to leave my room. I stood in the hallway for 20 minutes while she proceeded to walk back and forth from my room to another location to get supplies…one sheet at a time while she continued to conduct her FaceTime conversation. Very disappointed in my experience and wouldn’t stay here again.
Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Nov,2023
Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your experience and understand your frustration. We'll be sure to have a discussion with our team to ensure our high standards of cleanliness and hospitality are being met. It is our hope that you will give us another opportunity in the future to change your lasting impression.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Management on 17 Oct,2023
We are so happy you enjoyed your stay! We wish to invite you back next time in our area. See you again soon.

10/10 Excellent

josie

Stayed 1 night in Sep 2023
Response from Hotel Management on 4 Oct,2023
Thank you. We are so happy you enjoyed your stay with us!

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from Hotel Management on 27 Sept,2023
Thank you for the wonderful review! We are so very happy to see we met all of your expectations during the visit. We hope to see you return again to the property.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on 22 Sept,2023
Thank you for the review. We look forward to your return visit!

8/10 Good

Warren

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Hotel Management on 11 Sept,2023
Thank you for staying with us. We look forward to your return trip!

10/10 Excellent

Abdelaziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Sep 2023
Response from Hotel Management on 5 Sept,2023
Thank you for the great review! We look forward to your next stay!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on 6 Sept,2023
Thank you for the review. We are so happy to see you enjoyed your stay! We welcome you back soon!

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Quiet, clean, close to Legoland and other area stores. The property and rooms were clean and well stocked. Free breakfast was a definite plus. Parking was easy. The pool was nice, but small. Overall, I would definitely book a room here again for my family if we are ever in the area again.
Stayed 1 night in Sep 2023
Response from General Manager on 9 Sept,2023
Dear Jennifer,It was a delight to welcome you to Holiday Inn Express & Suites Middletown - Goshen, and we are thrilled to know you had such a wonderful visit. Thank you for sharing your kind comments about our spotless accommodations, great pool, and complimentary breakfast. We look forward to welcoming you and your family back again soon.

8/10 Good

Lawrence

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Management on 5 Sept,2023
Thank you for staying with us! We appreciate you taking the time ti complete a great review!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come from the area and the hotel is very close to my sisters house Very convenient. Hotel was very clean, staff super friendly and breakfast was good.. Very busy. A few more tables would be helpful for all the guests . I have stayed there before and likely to do so again, as I visit as often as possible with my dad being 92 years old.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 5 Sept,2023
Thank you for choosing our property again! See you again when in the area. We appreciate the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Management on 5 Sept,2023
Thank you!