The staff service is excellent, and the location is great.
What we were disappointed is the hotel layout and the room amenities. First, the water basin is just next to the bed. The shower water temperature is inconsistent (from extreme coldness to extreme hotness), and there is NO holder at all in the shower area. On the first night, due to the slippery floor, I had a bad fall and injured my wrist and back. This is not friendly to more elderly people too.
In the room, there is not kettle, no tissue paper, no cups, no complimentary water supply. But these are given after requested from the service counter.
In conclusion, we expected more from the hotel.