All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Someone unlocked our room door and walked in at 11pm. It was dark in the room so unable to make out the face. They quickly closed the door and left as soon as I voiced my concern. Scary incident for my wife and I
Ben
Stayed 2 nights in May 2024
Response from The Management on 16 May,2024
Dear Ben, thank you for choosing our Hotel and sharing your feedback. We apologize for the inconvenience you got, it could probably an error from our staff . Your security in the room is our top priority, so we assure you that it wasn't a stranger.We hope you will give us another opportunity to show you our high standards of service.
Perfect location across the street from the Train station. The property is nice and clean.
jorge
Stayed 3 nights in Apr 2024
Response from The Management on 15 May,2024
Dear Jorge, thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.
Dear Kenric, thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards
Lovely new modern building but not a 4 stars standard , very poor customer service, no slippers and very poor toiletteries supply in the toilet . Requested an extra blaket for the night that was not available . Overpriced .
anna
Stayed 2 nights in Apr 2024
Response from The Management on 23 Apr,2024
Dear Anna, Thank you for choosing our Hotel and sharing your feedback. We are very sorry to read that we have failed to meet your expectations during your stay in our hotel. Please accept our apologies for the inconvenience occurred. We hope you will give us another opportunity to show you our high standards of service. Best regards.
No coffer maker ,no glass ….
But overall is pretty good.
I even got an early check in.
Location is fantastic.
xiaoguang
Stayed 1 night in Apr 2024
Response from The Management on 8 Apr,2024
Dear Customer, Thank you for your comments regarding your stay at the Smart Hotel. It is always a pleasure to receive positive feedback. I am also glad to read that you enjoyed the great location of the hotel. Hoping that I will have the chance to welcome you back in a very near future.
10/10 Excellent
Melvin
3 Apr,2024
it was convenient to where we needed to be.
It was comfortable. Of note was the fact that the temperature in the room could be controlled easily.
Melvin
Stayed 2 nights in Mar 2024
Response from The Management on 4 Apr,2024
Dear Melvin, thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.
The location was great. The room was clean, but the only downside was that it was too small to open my luggage which was okay because I can handle it.
Moohyun
Stayed 1 night in Mar 2024
Response from The Management on 25 Mar,2024
Dear Moohyun,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Dear Sitki, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.
Hotel reception staff were really friendly, helpful and assisted with any questions/ queries I had. The room was a perfect size for one person
Mariam
Stayed 2 nights in Mar 2024
Response from The Management on 19 Mar,2024
Dear Mariam, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.
Dear Luke, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.
Dear Chanelle, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.
Great property, but of an issue with the shower flooding the bathroom and couldn’t get the air on to stay off without removing the card but otherwise a great stay
Victoria
Stayed 3 nights in Feb 2024
Response from The Management on 5 Feb,2024
Dear Victoria, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. We are glad to read that you appreciated our room and our staff. Your opinion is important to improve our services.It will be a pleasure to welcome you again very soon. Kind Regards. The Management.
Really nice interior and room conditions and close to metro station and the train station.
The only downside is that the safe was too small than those you can find at other hotels and the lamp in the bathroom kept turning off while I was in the shower.
Stanimir
Stayed 1 night in Jan 2024
Response from The Management on 4 Feb,2024
Dear Stanimir,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Very easy to find, near the train station. Clean, affordable, convenient.
Michelle
Stayed 1 night in Jan 2024
Response from The Management on 2 Feb,2024
Dear Michelle,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Dear Samantha, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.
Dear Kirsty, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.
Lovely hotel, comfortable, clean and contemporary. Good location very close to the station. I asked for a quiet room as I was concerned it was in a busy area and the hotel fulfilled this for me. Staff were very friendly and helpful and suggested some places to go.
Only very minor niggles were the shower floods the bathroom and the bathroom/wardrobe area lights are on sensors, which in my room seemed to have a mind of their own by switching on and off by themselves. Also a complementary bottle of water in the room would have been nice. Overall, it's a great hotel and would recommend.
Verified traveller
Stayed 1 night in Jan 2024
Response from The Management on 29 Jan,2024
Dear Guest, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.
Lovely, minimalistic hotel.
Clean.
Super friendly staff.
Great central location.
Samuel
Stayed 5 nights in Dec 2023
Response from The Management on 9 Jan,2024
Dear Samuel, Thank you so much for your very positive comments following your stay at the Smart Hotel. We are very touched by your compliments and look forward to welcoming you back in the future. Sincerely.
Dear Heino, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.
10/10 Excellent
Gillian
3 Dec,2023
Gillian
Stayed 3 nights in Nov 2023
Response from The Management on 5 Dec,2023
Dear Gillian,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
10/10 Excellent
Ryan
1 Dec,2023
Ryan
Stayed 1 night in Nov 2023
Response from The Management on 28 Dec,2023
Dear Ryan, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.
Great location, super close to the Centrale train station in Milan. However, the front desk area and guest rooms seem "cold" and blah, not vibrant, lively, or welcoming at all. I did not appreciate the lights going off in the bathroom several times while I was in there, especially while I was in the shower. Not very "smart" at all.
Suzanne
Stayed 1 night in Nov 2023
Response from The Management on 24 Nov,2023
Dear Suzanne, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. Your opinion is important to improve our services.It will be a pleasure to welcome you again very soon. Kind Regards.
It was close to the train station. We walked to the duomo
angelina
Stayed 2 nights in Nov 2023
Response from The Management on 17 Nov,2023
Dear Angelina, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.
8/10 Good
Fadl
13 Nov,2023
Fadl
Stayed 1 night in Nov 2023
Response from The Management on 5 Dec,2023
Dear Fadl,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Dear Michael, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.
Dear Jozef,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Dear Gustavo,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Dear Pamela,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Staff were very friendly and helpful! Great location is coming in/leaving from the Milan Centrale station.
Isabelle
Stayed 1 night in Oct 2023
Response from The Management on 3 Nov,2023
Dear Isabelle,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
The staff name mery was very rude and disrespectful
I recognised I made the mistake in the reservation but her attitude was no what I expected 4 star hotel
Is another good hotel in the area
gabriela
Stayed 1 night in Oct 2023
Response from The Management on 20 Oct,2023
Dear Gabriela,Thank you to write a review about your stay. We are really sorry if something went wrong during your stay. We hope to do our best in you nest stay with us. Best regards.The Management
Excellent location for our needs, 5 min walk from train station, and 6 min walk from car rental. The staff was very polite, small room, very clean, and a lot of restaurants around.
Rocio
Stayed 1 night in Oct 2023
Response from The Management on 20 Oct,2023
Dear Rocio,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Very clean and quiet despite lively location. Standard king room not very big but very comfy, modern and clean for my 5 night stay. Room would be small for more than one person for more than 1 night.
Daniel
Stayed 4 nights in Oct 2023
Response from The Management on 20 Oct,2023
Dear Daniel,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
10/10 Excellent
Daniel
17 Oct,2023
Daniel
Stayed 1 night in Oct 2023
Response from The Management on 20 Oct,2023
Dear Daniel,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Great place to stay a couple of days. Very close to train station. Very friendly and helpful staff.
Paul
Stayed 1 night in Oct 2023
Response from The Management on 20 Oct,2023
Dear Paul,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Perfect location. Centrale FS and metro station next to the hotel. Wide variety of restaurants just "outside the door".
Juha
Stayed 3 nights in Oct 2023
Response from The Management on 20 Oct,2023
Dear Juha,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Wonderful hotel. Rooms were spacious, clean and comfortable. Location close to trains while also very quiet. Short walk ~10 minutes to main shopping district.
Laura
Stayed 1 night in Oct 2023
Response from The Management on 20 Oct,2023
Dear Laura,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Breakfast NOT included. Have to pay 15 euro person for breakfast.
Ie Wei
Stayed 1 night in Oct 2023
Response from The Management on 15 Oct,2023
Dear le Wei,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
This is a new hotel in a great place. Quick walk from the train station and a hop on hop off bus picked up very close to the hotel. Good breakfast and nice hotel
Lisa
Stayed 3 nights in Oct 2023
Response from The Management on 15 Oct,2023
Dear Lisa,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
This hotel has had a recent minimalist remodel and many of the items don’t work, ie toilet not flushing, lights that don’t turn off, handles in bathroom are loose. Very noisy! Street sounds and people talking outside are audible in rooms. One hard pillow. Cancelled second planned stay there.
Sheila
Stayed 1 night in Sep 2023
Response from The Management on 4 Oct,2023
Dear Sheila,thank you to write a review about your stay with us. We are really sorry if something happen during you permanence at the hotel. We hope to see you again in the future to show you our best services.Best regards.The Management
Dear Ching Sheng,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
4/10 Poor
Anna
27 Sept,2023
Liked: Cleanliness, staff & service
Room for 3 was tiny, sink clogged. AC blows too hard, unsustainable. Otherwise clean and ok for the price.
Anna
Stayed 3 nights in Sep 2023
Response from The Management on 4 Oct,2023
Dear Anna,thank you to write a review about your stay with us. We are if something happen during your stay with us. We hope to see you again in the future to show you our best services.Best regards.The Management.
the property is new and very clean. The staff is extremely nice and helpful. The area is unsafe at night.
angelina
Stayed 2 nights in Sep 2023
Response from The Management on 28 Sept,2023
Dear Angelina,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Bathroom needed a little attention, shower door missing seal
Ernesto
Stayed 2 nights in Sep 2023
Response from The Management on 28 Sept,2023
Dear Ernesto,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Dear Claro,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Dear Gigi,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
We stayed here twice on a recent vacation. It's a block from Milano Centrale train station, so perfect location. Customer service at the front desk was top notch. Normal check in time is 2 PM and we arrived just after noon, intending to store our bags, but the receptionist found us a room available and checked us in early.
Stephen
Stayed 1 night in Sep 2023
Response from The Management on 26 Sept,2023
Dear Stephen,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
the hotel is new (or freshly renovated with all new interior) - starting from the lobby and elevators to the faucets and bidets in the rooms.
prices are decent - loca the hotel and will be booking again for sure!
VADIM
Response from The Management on 26 Sept,2023
Dear Vadim,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
Almost directly across from Milano central station maybe a 1,000 foot walk very easy toting three suit cases . The rooms seemed to be brand new and comfortable. There are many restaurants within walking distance from hotel.
My only complaint is the breakfast eggs were cold and like rubber and the selection was poor.
John
Stayed 1 night in Sep 2023
Response from The Management on 26 Sept,2023
Dear John,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
My stay was great. The staff were very nice. The location was perfect with Milano centrale being right there I was able to get anywhere I needed. The hotel was clean and comfortable.
John
Response from The Management on 19 Sept,2023
Dear John,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.
4/10 Poor
Michael
Travelled with family
18 Sept,2023
Disliked: Staff & service
Stayed 3 nights, had to ask for coffee, cups and milk for 3 adults in the room as booked every night.
Desk staff tried their best.
Seems there is no management supervision at all.
Cannot recommend this hotel.
Michael
Stayed 3 nights in Sep 2023
Response from The Management on 18 Sept,2023
Dear Michael,we are really sorry if you did't like the stay in your hotel. Unfortunatelly we didn't have the same feedback at the check out time and i't so strange for us to read this. We would like to remind you that the reception is open 24h to help you with everything you may need.Best regards.The Management