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Reviews of Antares Hotel Concorde, BW Signature Collection

4 out of 5
Antares Hotel Concorde, BW Signature Collection
Viale Monza 132, Milan, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 111 out of 375 reviews" "
Rating 8 - Good. 183 out of 375 reviews" "
Rating 6 - Okay. 54 out of 375 reviews" "
Rating 4 - Poor. 21 out of 375 reviews" "
Rating 2 - Terrible. 6 out of 375 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding in particular the gentleman behind the bar. He was always trying to please. The room I stayed in was number eight and it was a good size room with two doors however no air conditioning. If it's going to be hot I would avoid this hotel as most of the rooms were pretty hot. I bought a fan. Other than that because it's 4ks out of the center of Milan the pricing is quite reasonable out of peak and event time
Stayed 7 nights in Apr 2024
Response from Stefano Picarelli on 24 Apr,2024
Dear Mark, thank you for giving us your opinion about your stay in Milan. We are so glad that our staff made you feel at home and we are pleased that you enjoyed your stay with us.Looking forward to welcome you again at our hotel.Best regards.Stefano PicarelliHotel manager

10/10 Excellent

Giovanni

Stayed 2 nights in Dec 2023
Response from Stefano Picarelli on 17 Jan,2024
Gentile Giovanni, la ringraziamo per la sua recensione.Cordiali salutiStefano PicarelliDirettore

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded expectations

10/10 Excellent

Antigoni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, safe and metro steps away. Clean and newly remodeled. Small room, but comfortable and well decorated. Bathroom and shower were excellent. Biggest shower we had in all our hotel stays in Italy.
Stayed 1 night in Oct 2022

10/10 Excellent

Edwin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Market next door. Bank across the street. Metro close. Friendly staff.
Stayed 1 night in Sep 2022
Response from Stefano Picarelli on 29 Sept,2022
Dear Patricia, thnak you for your review.We are very happy to know that your experience with us was enjoyable and pleasant. We are waiting for you for your next stay.Best regardsStefano PicarelliHotel manager

8/10 Good

John

Stayed 1 night in May 2022

4/10 Poor

Tetiana

Stayed 3 nights in May 2022

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality for the money.
Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , everything was great. Everything was good
Stayed 4 nights in Dec 2019

6/10 Okay

Hugh

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Short business trip
Hotel was ok. Room was very small and a single bed. Breakfast was very limited. Also no complimentary water in the room which is very rare.
Stayed 1 night in Oct 2019

4/10 Poor

Marine-Alexandra

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Poor decoration, doesn’t look like show in pictures, bathroom looks terrible, breakfast area downstairs with poor choices, very old furniture, overall disappointing, hotel would need to be reovated.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Amenities
The ad was misleading concerning the beds, they were two twin beds not to queen as was confirmed. Also the shower was so small you could barely turn around, so don’t drop the soap. It is very outdated but it was clean .
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel for a night staying, a bit old fashioned American style but cleaningness make worth it
Stayed 1 night in Sep 2019

10/10 Excellent

Nelda, Toronto, Canada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and spacious room. Lose to Metro station
Stayed 3 nights in Jul 2019

10/10 Excellent

Steve, Spokane, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel very close to the M1 line and stores. Restaurants were limited, but excellent food.
Stayed 2 nights in Sep 2018
Response from General Manager Stefano Picarelli on 18 Nov,2018
Dear Steve, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can, so if you're traveling to our area gain soon, don't hesitate to call us. Best Regards, Stefano Picarelli

10/10 Excellent

Sabya, Portland, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, located very close to the cathedral. helpful staff. We had 4 beds in the room as requested. Two were real beds and the other two were made on a sofa which was very small even for small kids.
Stayed 1 night in Aug 2018

4/10 Poor

Gabriella, NY

Disliked: Property conditions & facilities, room comfort
Conveniently located next to metro and supermarket but immediate area is a bit seedy. The room is small. Beds a bit uncomfortable, very little AC
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Don’t take a drink to back patio!!!
Staff could be alittle more friendly!! Patio at back to sit out was nice but wasn’t aware you couldn’t take your drinks down there. Would be helpful to have a sign saying so. Staff member let us know in front of many people. First hotel in Europe we had to drink in our room. Would find other accommodations next time
Stayed 1 night in Jun 2018
Response from General Manager Gianmario Bertini on 2 Aug,2018
Dear guest, we are very sorry to hear that you were unhappy with your experience here. We do our best to guarantee a pleasant stay to our guests and we take all complaints very seriously. Our hotel is usually very appreciated for our hospitality, so I'm surprised by your comment. I will check with the staff on duty in order to verify that our procedures have been respected during your stay. We hope to have another opportunity to host you and to show you our professionalism! Best Regards, Stefano Picarelli

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2018
Response from General Manager Stefano Picarelli on 9 Dec,2018
Dear guest, we are really sorry that our hospitality wasn't up to the standard you've come to expect from us. It should be useful to know what kind of problems have you experienced, so please- if you can - contact us in private in order to better understand. Best Regards, Stefano Picarelli

4/10 Poor

Galyna

Disliked: Cleanliness, staff & service
This is a smoking hotel
I booked a non-smoking room, and my room as well as the corridor had a heave smell of smoking. I called the reception to see if they can move me. They didn't even try to help ("hotel fully booked, sorry for any invonvinience"). They did offer the "air purifying machine" though, so clearly the issue is not new to them. Machines are used to purify the air and make a non-smoking room our of a smoking one on demand. Sadly, it does not resolve the problem for a non-smoker who is bothered by the smell and forced to breath the populluted air.
Stayed 2 nights in May 2018
Response from General Manager Stefano Picarelli on 8 Jun,2018
Dear Galyna, thank you for your detailed review and for the time spent to share it. We are sorry that you did not have a pleasant experience with us. I apologize for the smoke smell, not all our guests respects our no smoke policy. Unfortunately our staff couldn't change the room since the hotel was full, I'm very sorry for that. Please contact me in private if you want to discuss further. It has been a great pleasure to have you staying with us and we look forward to welcoming you back for your next stay in Milan, next time I will personally take care of your accommodation. Best Regards, Stefano Picarelli

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager Gianmario Bertini on 26 May,2018
Dear guest, I’m very sorry to know that you did not have a pleasant experience with us. The reviews of our guests are very important to improve our services, so it should be useful to know what kind of problems have you encountered, so please - if you can - contact me in private in order to better understand. Best Regards, Stefano Picarelli

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for drivers
Room was clean and well kept. Location was near to the metro station with a supermarket just next to the property.
Response from Stefano Picarelli on 27 Apr,2018
Dear Jason, thank you for your positive review and for the time spent for us! We are glad that our hotel and our staff lived up to your expectations! We hope to see you soon again in order to give you our usual good quality and a breakfast to remember! Best Regards, Stefano Picarelli

8/10 Good

Leedum, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Subway
A van could hardly enter the garage gate. I almost hit it, it’s a good thing they let me park in front of the hotel. Overall the hotel is great.
Stayed 7 nights in Mar 2018
Response from Stefano Picarelli on 27 Apr,2018
Dear Leedum, many thanks for your comments. It is glad to hear you were satisfied with our services. It has been a great pleasure to have you staying at our hotel and we look forward to welcoming you back to show you our future changes. Best regards, Stefano Picarelli

8/10 Good

gerry, Glasgow

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and with the Metro station nearby it's
With the Metro station nearby it's easy to get around the city...if you can follow the signs ...which is not so easy.
Stayed 5 nights in Dec 2017
Response from Stefano Picarelli on 31 Jan,2018
Dear gerry, thank you for your positive review and for the time spent for us! We are glad that our hotel and our staff lived up to your expectations! We hope to see you soon again to give you our best attentions! Best Regards, Stefano Picarelli

6/10 Okay

anonymous , NJ

Liked: Cleanliness
Convenient for the purpose of our visit.
When we first arrived, the check-in staff did not have the accurate dates for our stay. Luckily I had the confirmation email. Our room was clean, but had an unusually designed balcony which provided no view. You had to stand on a chair to see anything. There were no other windows and I'm not sure there were sprinklers in our room. The housekeeping staff was very polite and kept the room clean. The one thing I didn't like was there were no washcloths provided. They were only given out upon request. We also needed an umbrella one day, but had to leave a small deposit. The breakfast was fine except they had the worst coffee. Unfortunately, I had a much better experience at another hotel in a different area of Milan for about the same price. This hotel could not compare.
Stayed 9 nights in Dec 2017
Response from Stefano Picarelli on 31 Jan,2018
Dear guest, thank you for your feedback and for your useful comments. We take good note and advantage of critics and suggestions which always help us providing a better service. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, I personally take care of your accommodation for your next stay! Best Regards, Stefano Picarelli

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price
Great location (10 min to Duomo) with a supermarket right next door. The rooms are comfortable and clean. The breakfast is also great but watch out some of the dishes weren’t washed properly. I would stay here again next time I’m in Milan.
Stayed 3 nights in Dec 2017
Response from General Manager S.P. on 5 Jan,2018
Dear guest, many thanks for your comments. It is glad to hear you were satisfied with our services. It has been a great pleasure to have you staying at our hotel and we look forward to welcoming you back to show you our news and to reserve you our best attentions. Best regards, Stefano Picarelli

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and accommodations. Cannot check in early, but hotel will hold your luggage.
Stayed 3 nights in Nov 2017
Response from Stefano Picarelli on 6 Dec,2017
Dear Brenda, thank you for taking time to share your feedback and write this review. We are happy to know that you enjoyed your stay. I sincerely hope to welcome you back to our hotel for your next stay in Milan. Best Regards, Stefano Picarelli

4/10 Poor

David, New York NY

Disliked: Cleanliness, property conditions & facilities, room comfort
Buyer Beware
Buyer Beware! Maintaining their procedures is more important than insuring a good customer experience. The hotel is not interested in repeat customers by extending good customer care. The prevalent attitude is book them, then move on to the next victim, oh, sorry customer!
Stayed 3 nights in Oct 2017
Response from Direzione S.P. on 16 Oct,2017
Dear David, thank you for your feedback. I was disappointed to read that you did not have a pleasant experience with our staff and I assure you I will be personally investigating the matter. Our front office team does everything in its power to help and assist our guests, this is why it is very appreciated by our clients. It should be very useful to know what problem occurred to avoid similar future complaints. Please feel free to contact me in private to discuss further. Best Regards, Stefano Picarelli

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Not my favorite hotel
Bathroom was so tiny it was hard to bathe. The place needs to be updated, its very dark. The having to use the room key to light up the room was a HUGE issue. We were only allowed one room key, so the person leaving the room couldn't take the key with them, and the other person had to stay awake to unlock the door.. VERY inconvenient, also hard to charge personal devices if the key was removed from the slot.
Stayed 3 nights in Sep 2017
Response from Stefano Picarelli on 16 Oct,2017
Dear Angela, first of all thank you for your review and the time spent for us. I'm sorry to hear that your stay wasn't up to the standard you've come to expect from us. Regarding the key of the room, our staff is at your disposal for every need, so they would be willing to give you another card upon request! Next time, please advise us for any inconvenience, we are glad to assist our guests to guarantee a superior experience. We hope to have another opportunity to host you, I will personally take care of your accommodation for your next stay! Best Regards, Stefano Picarelli

6/10 Okay

Fred

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad Hotel experience in Milan, Italy
1.When I checked into Best Western Antares, Milan, Italy, I was told there was not a reservation for my family and I. After several telephone calls and the hotel assistant, I was able to receive a room. 2. I telephoned Hotel.com about a reinsbursment, and was told that a $50.00 would be credit to my Hotel.com account. I stated that I want the $50.00 to be charged back to my credit card which was refused. I will never use Hotel.com, and I will put out the word to my friends not to use Hotel.com as a bad apple.
Stayed 1 night in Aug 2017
Response from Stefano Picarelli on 16 Oct,2017
Dear David, we are sorry for the inconvenience occurred at the time of your booking on the platform. Unfortunately we would like to point out that it was a technical issue in which our hotel is not involved. On our part, we assisted you and our staff did its best to guarantee you a room according to your needs. We hope to have another chance to host you and to reserve again our best attentions! Best Regards, Stefano Picarelli

8/10 Good

Paul, ebbw vale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great links to the city
reception and restaurant staff are amazing, breakfast not so great and the breakfast manager is a gimp but the other staff make it a great stay
Stayed 7 nights in Aug 2017
Response from Stefano Picarelli on 13 Oct,2017
Dear Paul, many thanks for your comments. It is glad to hear you were satisfied with our services. It has been a great pleasure to have you staying with us and we look forward to welcoming you back to reserve you our best attentions. Best regards, Stefano Picarelli

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from Stefano Picarelli on 2 Aug,2017
Dear guest, thank you for your positive review and for the time spent for us! We are glad that our hotel and our staff lived up to your expectations! We hope to see you soon again in order to give you our usual good quality and an hospitality to remember! Best Regards, Stefano Picarelli

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good package
We really like this hotel. The room was spacious and well appointed. We had dinner, bed and breakfast package which was excellent value. Area was ok but a bit out of the centre.
Stayed 1 night in Jul 2017
Response from Stefano Picarelli on 2 Aug,2017
Dear Roy, many thanks for your positive feedback and your score. It is glad to hear you were satisfied with our hotel and our italian food. It has been a great pleasure to have you staying with us, we look forward to welcoming you back to reserve you our best attentions! Best regards, Stefano Picarelli

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice quad room and convenient to metro and grocery
Stayed 2 nights in Jul 2017
Response from Stefano Picarelli on 2 Aug,2017
Dear guest, thank you for your positive comment. We are very happy that you appreciated our hotel and the attentions of our staff! It has been a great pleasure to have you staying with us and we look forward to welcoming you back. Best regards, Gianmario Bertini

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioning was not good.
Stayed 1 night in Jul 2017
Response from Stefano Picarelli on 2 Aug,2017
Dear guest, many thanks for your feedback. We are glad to hear you were satisfied with our services. We checked the facilities in room and air conditioning properly working, anyway thank you for your observation, we take into account the comments of our guests to improve our service. I sincerely hope to welcome you back to our hotel for your next stay in Milan, Best Regards Stefano Picarelli

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service!
Staff are kind and attentive in trying to make stay comfortable. Room was spacious, clean and comfortable. Only issue was TV language would not change regardless of updating programming control and was not able to understand anything watching.
Stayed 2 nights in Jun 2017
Response from General Manager S.P on 2 Aug,2017
Dear guest, thank you so much for your enthusiastic review. We are glad that the hotel and the attentions of our staff lived up to your expectations. It has been a great pleasure to have you staying at Hotel Concorde and we look forward to welcoming you back for your next stay in Milan! Best Regards, Stefano Picarelli

8/10 Good

andrea, Rockville, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Junior suite didn't have queen bed
Nice roomy hotel room for family of 4. Clean and ready when we arrived at hotel. Close to metro. Reserved junior suite room with queen bed and two twins, but room had 4 twin beds instead. Otherwise no complaints.
Response from Stefano Picarelli on 10 Jul,2017
Dear Andrea, first of all thank you for sharing your positive comments. We are very happy that you appreciated our location, our hotel and the attentions of our staff! It has been a great pleasure to have you staying at our hotel and we look forward to welcoming you back, Best regards, Stefano Picarelli

6/10 Okay

Juan

Liked: Staff & service

8/10 Good

Carol A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to transportation
They were very helpful in getting around Milan.

8/10 Good

Andrew, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to metro line
We stayed at the hotel for 10 nights it is clean and has helpful staff. The Hotel is about 200m away from metro line that can take you into the centre within 10-15 min. Also there is a small supermarket next door wich is hand for supplies for the day. Only downsides we experienced was we crept having to ask for milk in the room for tea and coffee. Our safe in our room broke on our third last day and was not fixed before we left. We were on 6th floor and windows could be opened fully, not so good for young children. On the day we had a breakfast here there was a good selection but cooked food was cold when we got to it. We would stay here again as very convenient for getting to shops, services and metro.
Response from Picarelli on 16 Jul,2016
Dear Andrew , thank you for choosing BEST WESTERN Antares Hotel Concorde for your stay and for the review. We hope to see you soon. Best regards. Stefano Picarelli

10/10 Excellent

majid, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Highly recommended
Response from Stefano Picarelli on 16 Jul,2016
Dear majid , thank you for choosing BEST WESTERN Antares Hotel Concorde for your stay and for the review.

10/10 Excellent

Georgios, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would surely return if visiting Milan
Very good value for money and spacious rooms.
Response from Stefano Picarelli on 16 Jul,2016
Dear Georgios , thank you for choosing BEST WESTERN Antares Hotel Concorde for your stay and for the review.

8/10 Good

stephen, Portland Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location near Metro and Grocery
Good Hotel experience. A slightly above average hotel. The front desk was friendly and helpful and the staff kept it neat and clean. Good value if you can book it with dinners for less than $100 per night. Breakfast and dinners were fine but nothing to write home to mom about. Located very close by to the metro with about a 15 minute ride to Duomo. AC not working at peak performance so felt a little warm. Seems like a common theme among many of the Italian Hotels we stayed at. The shower size is minimal... don't drop the soap! At the right price I would stay here again.
Response from Stefano Picarelli on 16 Jul,2016
Dear stephen , thank you for choosing BEST WESTERN Antares Hotel Concorde for your stay and for the review.

10/10 Excellent

oemz, washington dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room for European standards
We stayed in toom 706 and it had a good view of the city. It was large room and good size bathroom. The shower was small but enough for avg size people. The metro was town the street and a super market. It was a diverse neighborhood and i liked the fact that it wasnt in city center so less noisy. Plenty of parking on the street that you have to pay for from 8am to 1pm which is about one usd an hour.
Response from Picarelli on 16 Jul,2016
Dear oemz , thank you for choosing BEST WESTERN Antares Hotel Concorde for your stay and for the review.

6/10 Okay

Grant, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good option in Milan
Check in was a mess. We were a large group and they had not prepared for us. However, once that stress was over, our stay was fine. The hotel has great access to a nearby metro stop and is easy to get to via the metro. I would stay again and suggest the dinner and breakfast option.
Response from Stefano Picarelli on 16 Jul,2016
Dear Grant , thank you for choosing BEST WESTERN Antares Hotel Concorde for your stay and for the review.

8/10 Good

Matthew, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should consider to stay here if ...
This hotel is located off city center, but is reachable via metro, and is within a couple of minutes walk. My room is spacious with two single beds which are comfortable. The only thing that isn't perfect is breakfast, but is good. I will stay here next time I go to Milan.
Response from Stefano Picarelli on 16 Jul,2016
Dear Matthew , thank you for choosing BEST WESTERN Antares Hotel Concorde for your stay and for the review.

8/10 Good

Anita, Orlando Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Enjoyed it
Response from Stefano Picarelli on 16 Jul,2016
Dear Anita , thank you for choosing BEST WESTERN Antares Hotel Concorde for your stay and for the review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Milan Stay
We had a good stay, however the Airconditioner was not functioning and room was very warm for this time of the year. Though we informed the management, nothing could be done and had to try to sleep with windows open and noise from outside. Otherwise, safe neighbourhood and well connected to the Metro station.
Response from Stefano Picarelli on 16 Jul,2016
Dear Anonimo, thank you for choosing BEST WESTERN Antares Hotel Concorde for your stay and for the feedback. Waiting to see you soon Best regards Stefano Picarelli

6/10 Okay

Vero, Detroit, USA

Liked: Staff & service, room comfort
Disliked: Cleanliness
Overall OK but NOT 4 star.
Facilities were nice enough, convenient location to get throughout the city with the Metro...however the room was rather dusty.
Response from Picarelli on 16 Jul,2016
Dear Vero, thank you for choosing BEST WESTERN Antares Hotel Concorde for your stay and for the review.