City view
Check availability

Reviews of Smart Hotel Milano

4 out of 5
Smart Hotel Milano
Via Torriani Napo, 28, Milan, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 135 out of 248 reviews" "
Rating 8 - Good. 71 out of 248 reviews" "
Rating 6 - Okay. 19 out of 248 reviews" "
Rating 4 - Poor. 10 out of 248 reviews" "
Rating 2 - Terrible. 13 out of 248 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

anna

Disliked: Staff & service, property conditions & facilities
Lovely new modern building but not a 4 stars standard , very poor customer service, no slippers and very poor toiletteries supply in the toilet . Requested an extra blaket for the night that was not available . Overpriced .
Stayed 2 nights in Apr 2024
Response from The Management on 23 Apr,2024
Dear Anna, Thank you for choosing our Hotel and sharing your feedback. We are very sorry to read that we have failed to meet your expectations during your stay in our hotel. Please accept our apologies for the inconvenience occurred. We hope you will give us another opportunity to show you our high standards of service. Best regards.

10/10 Excellent

xiaoguang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffer maker ，no glass …. But overall is pretty good. I even got an early check in. Location is fantastic.
Stayed 1 night in Apr 2024
Response from The Management on 8 Apr,2024
Dear Customer, Thank you for your comments regarding your stay at the Smart Hotel. It is always a pleasure to receive positive feedback. I am also glad to read that you enjoyed the great location of the hotel. Hoping that I will have the chance to welcome you back in a very near future.

10/10 Excellent

Melvin

it was convenient to where we needed to be. It was comfortable. Of note was the fact that the temperature in the room could be controlled easily.
Stayed 2 nights in Mar 2024
Response from The Management on 4 Apr,2024
Dear Melvin, thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

10/10 Excellent

Moohyun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. The room was clean, but the only downside was that it was too small to open my luggage which was okay because I can handle it.
Stayed 1 night in Mar 2024
Response from The Management on 25 Mar,2024
Dear Moohyun,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Sitki, Istanbul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Management on 22 Mar,2024
Dear Sitki, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

8/10 Good

Mariam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel reception staff were really friendly, helpful and assisted with any questions/ queries I had. The room was a perfect size for one person
Stayed 2 nights in Mar 2024
Response from The Management on 19 Mar,2024
Dear Mariam, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

10/10 Excellent

luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern style and close to main station
Stayed 1 night in Mar 2024
Response from The Management on 19 Mar,2024
Dear Luke, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

10/10 Excellent

Chanelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, convenient and great location
Stayed 1 night in Feb 2024
Response from The Management on 1 Mar,2024
Dear Chanelle, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards.

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, but of an issue with the shower flooding the bathroom and couldn’t get the air on to stay off without removing the card but otherwise a great stay
Stayed 3 nights in Feb 2024
Response from The Management on 5 Feb,2024
Dear Victoria, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. We are glad to read that you appreciated our room and our staff. Your opinion is important to improve our services.It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excellent

Stanimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice interior and room conditions and close to metro station and the train station. The only downside is that the safe was too small than those you can find at other hotels and the lamp in the bathroom kept turning off while I was in the shower.
Stayed 1 night in Jan 2024
Response from The Management on 4 Feb,2024
Dear Stanimir,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Michelle, Worcester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find, near the train station. Clean, affordable, convenient.
Stayed 1 night in Jan 2024
Response from The Management on 2 Feb,2024
Dear Michelle,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from The Management on 29 Jan,2024
Dear Samantha, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Management on 29 Jan,2024
Dear Kirsty, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean and comfortable hotel near station
Lovely hotel, comfortable, clean and contemporary. Good location very close to the station. I asked for a quiet room as I was concerned it was in a busy area and the hotel fulfilled this for me. Staff were very friendly and helpful and suggested some places to go. Only very minor niggles were the shower floods the bathroom and the bathroom/wardrobe area lights are on sensors, which in my room seemed to have a mind of their own by switching on and off by themselves. Also a complementary bottle of water in the room would have been nice. Overall, it's a great hotel and would recommend.
Stayed 1 night in Jan 2024
Response from The Management on 29 Jan,2024
Dear Guest, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excellent

Samuel, Sunderland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, minimalistic hotel. Clean. Super friendly staff. Great central location.
Stayed 5 nights in Dec 2023
Response from The Management on 9 Jan,2024
Dear Samuel, Thank you so much for your very positive comments following your stay at the Smart Hotel. We are very touched by your compliments and look forward to welcoming you back in the future. Sincerely.

6/10 Okay

Heino

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from The Management on 28 Dec,2023
Dear Heino, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. It will be a pleasure to welcome you again very soon. Kind Regards. The Management.

10/10 Excellent

Gillian

Stayed 3 nights in Nov 2023
Response from The Management on 5 Dec,2023
Dear Gillian,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from The Management on 28 Dec,2023
Dear Ryan, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

6/10 Okay

Suzanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, super close to the Centrale train station in Milan. However, the front desk area and guest rooms seem "cold" and blah, not vibrant, lively, or welcoming at all. I did not appreciate the lights going off in the bathroom several times while I was in there, especially while I was in the shower. Not very "smart" at all.
Stayed 1 night in Nov 2023
Response from The Management on 24 Nov,2023
Dear Suzanne, Thank you for taking the time to tell us about your experience following your recent stay at Smart hotel. Your opinion is important to improve our services.It will be a pleasure to welcome you again very soon. Kind Regards.

10/10 Excellent

angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the train station. We walked to the duomo
Stayed 2 nights in Nov 2023
Response from The Management on 17 Nov,2023
Dear Angelina, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

8/10 Good

Fadl

Stayed 1 night in Nov 2023
Response from The Management on 5 Dec,2023
Dear Fadl,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful hotel close to the train station.
Stayed 1 night in Oct 2023
Response from The Management on 6 Nov,2023
Dear Michael, Thank you for taking the time to leave your feedback following your recent stay at Smart hotel. We are delighted to see that you enjoyed your stay and that we were able to provide you with everything you expected from a stay with us. We hope to welcome you again very soon. Kind Regards.

10/10 Excellent

jozef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Management on 3 Nov,2023
Dear Jozef,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

GUSTAVO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 3 nights in Oct 2023
Response from The Management on 3 Nov,2023
Dear Gustavo,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

8/10 Good

Pamela

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Management on 23 Oct,2023
Dear Pamela,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Isabelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful! Great location is coming in/leaving from the Milan Centrale station.
Stayed 1 night in Oct 2023
Response from The Management on 3 Nov,2023
Dear Isabelle,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

2/10 Terrible

gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff name mery was very rude and disrespectful I recognised I made the mistake in the reservation but her attitude was no what I expected 4 star hotel Is another good hotel in the area
Stayed 1 night in Oct 2023
Response from The Management on 20 Oct,2023
Dear Gabriela,Thank you to write a review about your stay. We are really sorry if something went wrong during your stay. We hope to do our best in you nest stay with us. Best regards.The Management

10/10 Excellent

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for our needs, 5 min walk from train station, and 6 min walk from car rental. The staff was very polite, small room, very clean, and a lot of restaurants around.
Stayed 1 night in Oct 2023
Response from The Management on 20 Oct,2023
Dear Rocio,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Very clean and quiet despite lively location. Standard king room not very big but very comfy, modern and clean for my 5 night stay. Room would be small for more than one person for more than 1 night.
Stayed 4 nights in Oct 2023
Response from The Management on 20 Oct,2023
Dear Daniel,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from The Management on 20 Oct,2023
Dear Daniel,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Great place to stay a couple of days. Very close to train station. Very friendly and helpful staff.
Stayed 1 night in Oct 2023
Response from The Management on 20 Oct,2023
Dear Paul,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Juha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Centrale FS and metro station next to the hotel. Wide variety of restaurants just "outside the door".
Stayed 3 nights in Oct 2023
Response from The Management on 20 Oct,2023
Dear Juha,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Rooms were spacious, clean and comfortable. Location close to trains while also very quiet. Short walk ~10 minutes to main shopping district.
Stayed 1 night in Oct 2023
Response from The Management on 20 Oct,2023
Dear Laura,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

8/10 Good

Ie Wei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast NOT included. Have to pay 15 euro person for breakfast.
Stayed 1 night in Oct 2023
Response from The Management on 15 Oct,2023
Dear le Wei,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel in a great place. Quick walk from the train station and a hop on hop off bus picked up very close to the hotel. Good breakfast and nice hotel
Stayed 3 nights in Oct 2023
Response from The Management on 15 Oct,2023
Dear Lisa,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

2/10 Terrible

Sheila

Travelled with group
Disliked: Amenities, property conditions & facilities
This hotel has had a recent minimalist remodel and many of the items don’t work, ie toilet not flushing, lights that don’t turn off, handles in bathroom are loose. Very noisy! Street sounds and people talking outside are audible in rooms. One hard pillow. Cancelled second planned stay there.
Stayed 1 night in Sep 2023
Response from The Management on 4 Oct,2023
Dear Sheila,thank you to write a review about your stay with us. We are really sorry if something happen during you permanence at the hotel. We hope to see you again in the future to show you our best services.Best regards.The Management

8/10 Good

Ching-Sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Management on 4 Oct,2023
Dear Ching Sheng,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

4/10 Poor

Anna

Liked: Cleanliness, staff & service
Room for 3 was tiny, sink clogged. AC blows too hard, unsustainable. Otherwise clean and ok for the price.
Stayed 3 nights in Sep 2023
Response from The Management on 4 Oct,2023
Dear Anna,thank you to write a review about your stay with us. We are if something happen during your stay with us. We hope to see you again in the future to show you our best services.Best regards.The Management.

10/10 Excellent

angelina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the property is new and very clean. The staff is extremely nice and helpful. The area is unsafe at night.
Stayed 2 nights in Sep 2023
Response from The Management on 28 Sept,2023
Dear Angelina,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom needed a little attention, shower door missing seal
Stayed 2 nights in Sep 2023
Response from The Management on 28 Sept,2023
Dear Ernesto,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

6/10 Okay

Claro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Management on 28 Sept,2023
Dear Claro,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Gigi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 1 night in Sep 2023
Response from The Management on 26 Sept,2023
Dear Gigi,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location; awesome people....
We stayed here twice on a recent vacation. It's a block from Milano Centrale train station, so perfect location. Customer service at the front desk was top notch. Normal check in time is 2 PM and we arrived just after noon, intending to store our bags, but the receptionist found us a room available and checked us in early.
Stayed 1 night in Sep 2023
Response from The Management on 26 Sept,2023
Dear Stephen,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

VADIM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is new (or freshly renovated with all new interior) - starting from the lobby and elevators to the faucets and bidets in the rooms. prices are decent - loca the hotel and will be booking again for sure!
Response from The Management on 26 Sept,2023
Dear Vadim,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost directly across from Milano central station maybe a 1,000 foot walk very easy toting three suit cases . The rooms seemed to be brand new and comfortable. There are many restaurants within walking distance from hotel. My only complaint is the breakfast eggs were cold and like rubber and the selection was poor.
Stayed 1 night in Sep 2023
Response from The Management on 26 Sept,2023
Dear John,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. The staff were very nice. The location was perfect with Milano centrale being right there I was able to get anywhere I needed. The hotel was clean and comfortable.
Response from The Management on 19 Sept,2023
Dear John,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service
Stayed 3 nights, had to ask for coffee, cups and milk for 3 adults in the room as booked every night. Desk staff tried their best. Seems there is no management supervision at all. Cannot recommend this hotel.
Stayed 3 nights in Sep 2023
Response from The Management on 18 Sept,2023
Dear Michael,we are really sorry if you did't like the stay in your hotel. Unfortunatelly we didn't have the same feedback at the check out time and i't so strange for us to read this. We would like to remind you that the reception is open 24h to help you with everything you may need.Best regards.The Management

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location by the train station
Stayed 1 night in Sep 2023
Response from The Management on 22 Sept,2023
Dear Thomas,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

10/10 Excellent

ANGELO G

Stayed 1 night in Sep 2023
Response from The Management on 15 Oct,2023
Dear Angelo G,Thank you for your comment and for your compliments. We are glad that you enjoyed your stay at our hotel. We look forward to see you soon. Best regards.The Management.

2/10 Terrible

Sze Wei Eric

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Water floods into the room when you shower in the bathroom ! The shower area was poorly designed ! Water did not go into the drainage, it flew out of the bathroom ! Half of the room was flooded with water, even under our bed ! Besides, the bed frame and bedside table are made with metal. My wife and I both got cut by the corner of the bed ! Furthermore, our room was located on the ground floor. I saw people passing by my room all night ! To be fair, the hotel is located very close to the Milan Central Station. On the other side, it also means that area nearby is not as safe as the other business or residential areas.
Stayed 1 night in Sep 2023
Response from The Management on 18 Sept,2023
Dear Sze Wei Eric,we are really sorry if you didn't like the stay and you ha d some trouble in the room. We didn't know about the problems that you had in the room. We would like to remind you that the reception is open 24h to help you. Best regards. The Management