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Reviews of Residence Inn Milwaukee West

3 out of 5
Residence Inn Milwaukee West
1300 Discovery Pkwy, Wauwatosa, Milwaukee, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 316 out of 429 reviews" "
Rating 8 - Good. 71 out of 429 reviews" "
Rating 6 - Okay. 23 out of 429 reviews" "
Rating 4 - Poor. 13 out of 429 reviews" "
Rating 2 - Terrible. 6 out of 429 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in May 2024
Response from Dianne Heuvelmans on 16 May,2024
Hello William,Thank you for sharing valuable feedback. We appreciate having you as our guest!Warm regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, centrally located property. Spacious rooms. Actually wish was staying longer to enjoy.
Stayed 1 night in May 2024
Response from Dianne Heuvelmans on 8 May,2024
Hi Kristin,Thank you for staying with us and for sharing great feedback! The team and I are happy to hear that you enjoyed your stay and wished you could have stayed longer. We look forward to seeing you again when your travels bring you back to the Wauwatosa area.Kind regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Ricardo, Fond du Lac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dianne Heuvelmans on 8 May,2024
Hello Ricardo,Thank you for staying with us. We appreciate your feedback!Best regards,Dianne HeuvelmansGeneral Manager

8/10 Good

Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place get away from everything. Safe and staff was really great.
Stayed 1 night in Apr 2024
Response from Dianne Heuvelmans on 3 May,2024
Hello Carlos,Thank you for staying with us and sharing valuable feedback about your experience. The team and I are happy to hear that you found our location safe and our team great! We look forward to seeing you again when your travels bring you to the Wauwatosa area.Warm regards,Dianne HeuvelmansGeneral Manager

4/10 Poor

Jalica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dianne Heuvelmans on 29 Apr,2024
Hi Jalica,Thank you staying with us and sharing your feedback. The team and I are sorry that we did not meet your expectations. We look forward to another opportunity to serve you and better your experience.Kind regards,Dianne HeuvelmansGeneral Manager

6/10 Okay

Lucy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
You can tell it was renovated and looked aesthetically very appealing.
Stayed 1 night in Apr 2024
Response from Dianne Heuvelmans on 29 Apr,2024
Hello Lucy,Thank you for staying with us and sharing your feedback. Our hotel has just finished our renovation and has a fresh, new look! The team and I are happy you enjoyed your stay and we look forward to seeing you again!Kind regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Laresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming here for years and they have yet to disappoint me.
Stayed 1 night in Apr 2024
Response from Dianne Heuvelmans on 23 Apr,2024
Hello Laresa,Thank you for wonderful review and for your loyalty! The team and I look forward to seeing you next time!Warm regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dianne Heuvelmans on 16 Apr,2024
Hello Whitney,Thanks for staying with us. We appreciate your feedback!Kind regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Katherine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience here! Definitely recommend and breakfast was good !
Stayed 2 nights in Apr 2024
Response from Dianne Heuvelmans on 15 Apr,2024
Hi Katherine,The team and I are happy to hear that you had a great experience with us! We appreciate the recommendations and are glad you enjoyed breakfast. We look forward to seeing you again.Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Jamie

Stayed 1 night in Apr 2024
Response from Dianne Heuvelmans on 29 Apr,2024
Hello Jamie,The team and I are happy to hear you enjoyed your stay! We look forward to seeing you again when your travels bring you back to the Wauwatosa area.Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Carlos

Stayed 1 night in Mar 2024
Response from Dianne Heuvelmans on 15 Apr,2024
Hi Carlsos,Thank you for staying with us and for sharing valuable feedback. The team and I look forward to hosting you again when your travels bring you back to the Wauwatosa area!Warm regards,Dianne HeuvelmansGeneral Manager,

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel
Stayed 1 night in Mar 2024
Response from Dianne Heuvelmans on 8 Mar,2024
Hello Carlos,Thank you for staying with us. We appreciate your feedback!Kind regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Kennedy

Stayed 1 night in Feb 2024
Response from Dianne Heuvelmans on 21 Mar,2024
Hello Kennedy,Thank you for staying with us. We appreciate your feedback!Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

priscilla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer building. Clean updated but very peculiarly isolated with empty fields and parking d
Stayed 1 night in Feb 2024
Response from Dianne Heuvelmans on 19 Feb,2024
Hello Priscilla,Thank you for staying with us and for sharing valuable feedback. The team and I are happy to hear that you enjoyed your stay. Our hotel is situated in a park like setting close to many walking trails and away from highway noise. We hope to have you as our guest again.Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Nicholas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless check-in 😊
Stayed 1 night in Feb 2024
Response from Dianne Heuvelmans on 14 Feb,2024
Hi Nicholas,The team and I are happy to hear you experienced a great check-in. We appreciate your feedback and for staying with us. See you again soon!Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Mashell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was great except for the older guy with gray hair who checked me in he was rude.
Stayed 1 night in Feb 2024
Response from Dianne Heuvelmans on 14 Feb,2024
Hello Mashell,We appreciate your valuable feedback and for staying with us. The team and I look forward to seeing you again when your travels bring you back to the Wauwatosa area.Kind regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place will be back for sure
Stayed 1 night in Feb 2024
Response from Dianne Heuvelmans on 14 Feb,2024
Hi Joel,Thank you for your valuable feedback and for staying with us. The team and I are happy to hear that you enjoyed your stay and look forward to seeing you again!Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Montgomery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A safe place to weather the storm
We chose this location due to its proximity to the Foredert hospital across the street as we rushed up due to a family medical emergency. The property is new and the staff was very accommodating. Not only were they flexible in helping us add a day to our stay due to rushed planning on our part but there were 2 literal blizzards while we were there. They kept the parking lot plowed and navigable and the staff was addressing shoveling and snow control for the entrance. The heat worked well and we wanted for nothing. Not only is this location close to the medical facilities but it is also close to shopping/groceries and local dining so that we could get supplies for our kitchenette. They were very responsive to our needs and assisted us during a very difficult time.
Stayed 6 nights in Jan 2024
Response from Dianne Heuvelmans on 17 Jan,2024
Hi Montgomery,Wow! What a wonderful review, we truly appreciate your business and your trust in us. The team and I are happy to hear that we met your needs and expectations, and you found our location convenient. We look forward to welcoming you back to the hotel when you are in the Wauwatosa area again.Sincerely,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Catherine

Stayed 4 nights in Jan 2024
Response from Dianne Heuvelmans on 16 Jan,2024
Hello Catherine,Thank you for staying with us. We appreciate your feedback!Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Michelle

Stayed 2 nights in Jan 2024
Response from Dianne Heuvelmans on 30 Jan,2024
Hello Michelle,We appreciate your feedback. Thank you for staying with us!Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Osbourne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Dec 2023
Response from Dianne Heuvelmans on 25 Dec,2023
Hello Osbourne,Thanks for staying with us. We appreciate your feedback!Kind regards,Dianne HeuvelmansGeneral Manager

8/10 Good

Corey

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Dianne Heuvelmans on 25 Dec,2023
Hello Corey,Thank you for sharing valuable feedback and for staying with us. The team and I look forward to seeing you again when you are in the Wauwatosa area.Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Lorenza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from General Manager on 25 Oct,2023
Hello Lorenza,Thank you for staying with us and for sharing valuable feedback. We look forward to having you as our guest again.Kind regards,Dianne Heuvelmans

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dianne Heuvelmans on 10 Oct,2023
Hi Gina,Thank you for staying with us. We appreciate your feedback!Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dianne Heuvelmans on 3 Oct,2023
Hello Kayla,Thank you for staying with us. We appreciate the feedback!Kind regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dianne Heuvelmans on 3 Oct,2023
Hello Anonymous,Thanks for staying with us. The team and I appreciate your feedback!Best regards,Dianne HeuvelmansGeneral Manager

8/10 Good

Paul

Stayed 1 night in Sep 2023
Response from Dianne Heuvelmans on 23 Oct,2023
Hello Paul,Thanks for staying with us. We appreciate your feedback and look forward to seeing you again.Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Gale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location- though my gps through me off for about 15 minutes. It’s the center of everything to get to other places in town quickly. Suggestions of where to eat were awesome and rated by others who stayed. I’ll be back on my next visit. Friendly front desk at all times.
Stayed 3 nights in Sep 2023
Response from Dianne Heuvelmans on 26 Sept,2023
Hello Gale,Thank you for staying with us and for sharing valuable feedback. We are happy found the location convenient and our front desk staff friendly. The team and I look forward to having you as our guest again.Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Dianne Heuvelmans on 21 Aug,2023
Hello JoAnn,Thanks for staying with us. We appreciate your feedback.Kind regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Dianne Heuvelmans on 21 Aug,2023
Hello Jill,Thanks for staying with us. We appreciate your feedback!Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Dianne Heuvelmans on 21 Aug,2023
Hi R,Thanks for staying with us! We appreciate your feedback.Warm regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendl and helpful staff!! Easy and convenient to get to.
Stayed 1 night in Aug 2023
Response from Dianne Heuvelmans on 28 Aug,2023
Hello Jill,Thank you for staying with us and for sharing valuable feedback. We are happy to hear you found our team friendly as well as helpful and our location convenient. The team and I look forward to seeing you again.Warm regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and quiet.
Stayed 5 nights in Aug 2023
Response from Dianne Heuvelmans on 14 Aug,2023
Hello John,Thank you for staying with us and for sharing valuable feedback. The team and look forward to seeing you again.Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

rolandas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Dianne Heuvelmans on 1 Aug,2023
Hello rolandas,Thank you for staying with us. We appreciate the feedback and hope to see you again.Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

LaTanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dianne Heuvelmans on 31 Jul,2023
Hello LaTanya,Thanks for staying with us. We appreciate your feedback!Warm regards,Dianne HeuvelmansGeneral Manager

6/10 Okay

David

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I’ve stayed at this hotel several times in the past and was very disappointed with my stay this time. The room I was given was not what I would consider properly cleaned. There was a clear lack of attention to detail on the part of the housekeeping staff. The kitchen area was not properly cleaned and the room could use a proper deep cleaning.
Stayed 2 nights in Jul 2023
Response from Dianne Heuvelmans on 31 Jul,2023
Hello David,We appreciate you staying with us and sharing your experience. Cleanliness is a key priority for our hotel, and I am very sorry that your room fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. I hope you'll consider us the next time your travels bring you back to the Wauwatosa area.Sincerely,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Murrey

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, convenient, clean
Stayed 1 night in Jul 2023
Response from Dianne Heuvelmans on 27 Jul,2023
Hello Murrey,Thank you for the wonderful feedback and for staying with us. The team and I look forward to seeing you again when you are in the Wauwatosa area.Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Ashley E.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 5 nights in Jul 2023
Response from Dianne Heuvelmans on 22 Jul,2023
Hello Ashley,Thank you for staying with us and for sharing valuable feedback. We look forward to seeing you again when your travels bring you back to the Wauwatosa area.Warm regards,Dianne HeuvelmansGeneral Manager

6/10 Okay

Theresa

Travelled with family
Water bottle under bed from a previous guest. Usually out of pool towels when at indoor pool. I think drain around pool clogged as flooded around on the floor. Room was okay. Nothing around facility, restaurants within a few minutes drive.
Stayed 1 night in Jul 2023
Response from Dianne Heuvelmans on 12 Jul,2023
Dear Theresa,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The comments provided have been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dianne Heuvelmans on 10 Jul,2023
Hello Natalia,Thank you for staying with us. We appreciate the feedback.Warm regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023
Response from Dianne Heuvelmans on 13 Jun,2023
Hello Jennifer,The team and I appreciate your feedback and hope to see you again soon!Warm regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Marita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so incredibly friendly!
Stayed 1 night in Jun 2023
Response from Dianne Heuvelmans on 12 Jun,2023
Hello Marita,Thank you for staying with us and sharing kind comments about our team. We look forward to having you as our guest again!Warm regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the big shower, was quiet, convenient to where we were going, breakfast was good, staff was friendly
Stayed 2 nights in Jun 2023
Response from Dianne Heuvelmans on 8 Jun,2023
Hello Linda,Thank you for staying with us. The team and I are happy to hear that you enjoyed your stay with us and found our location convenient. We look forward to having you as our guest again when you are in the Wauwatosa area.Kind regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

JEANNE

Stayed 1 night in Jun 2023
Response from Dianne Heuvelmans on 1 Jul,2023
Hello Jeanne,Thank you for staying with us and sharing valuable feedback. We hope to see you again soon!

8/10 Good

Ashley

Stayed 2 nights in Jun 2023
Response from Dianne Heuvelmans on 8 Jun,2023
Hi Ashley,Thank you for staying with us and for sharing feedback. We look forward to seeing you again.Warm regards,Dianne HeuvelmansGeneral Manager

2/10 Terrible

Nagsen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
During not mentioned pool is closed. Sofa-bed was very bad.
Stayed 1 night in May 2023
Response from Dianne Heuvelmans on 30 May,2023
Hello Nagsen,We appreciate you taking the time to provide us with feedback on your recent stay. The team and I apologize that the pool being closed was not mentioned during check in. The feedback has been shared with our team to ensure this remains an isolated incident. The comments regarding the sofa bed have been shared with ownership for consideration moving forward. We hope to have the opportunity to better your experience with us.Sincerely,Dianne HeuvelmansGeneral Manager

4/10 Poor

Keith

Disliked: Cleanliness, property conditions & facilities
Awful hotel for the money.
We chose this hotel based on the high ratings posted on Hotels.com. However, when we arrived we noticed several stains on the carpet (which also had a hole in it). We also found many strands of hair in the bathroom that clearly wasn't cleaned properly. (disgusting!). The bar was not open for some reason-- staff did not provide an explanation. The hallways were a complete mess as well. For the price charged, we would recommend NOT staying at this hotel.
Stayed 3 nights in May 2023
Response from Dianne Heuvelmans on 30 May,2023
Hello Keith,We pride ourselves on delivering a memorable hotel experience during your travels. We have unfortunately fallen short of that goal. Please accept our sincere apologies for the inconveniences experienced during your stay. I have shared your valued feedback with the appropriate hotel team to ensure that this remains an isolated issue and is corrected moving forward. We hope to have the opportunity to better your experience with us whenever your travels bring you back to Wauwatosa.Sincerely,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location.
Stayed 1 night in May 2023
Response from Dianne Heuvelmans on 15 May,2023
Hello Richard,The team and I are happy to hear that you found our hotel to be in a good location. Thank you for staying with us and we look forward to seeing you again!Best regards,Dianne HeuvelmansGeneral Manager

10/10 Excellent

Christine

Stayed 1 night in Apr 2023
Response from Dianne on 25 Apr,2023
Hello Christine,Thank you for staying with us and for sharing feedback. We hope to see you again!Warm regards,Dianne HeuvelmansGeneral Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff Was Nice, Place Was Not Clean
When we first arrived the gentleman that checked us in was super friendly and helpful. The room looked modern, but it wasn’t clean, nor did it have toilet paper. We had to get toilet paper right away. Housekeeping did a horrible job and we didn’t really notice until after we went swimming. They didn’t clean the pull-out couch. They’re were cheerios and chips on the bed of the pull-out couch. The pool was gross. There was stuff floating all over in the pool, I don’t know whether it was food or something else. The pool definitely needed some TLC too, the paint on the bottom was chipping.
Stayed 1 night in Apr 2023
Response from Dianne on 10 Apr,2023
Hello Anonymous,I want to thank you for staying with us and for mentioning great things about our staff! Nevertheless, cleanliness is a key priority for our hotel, and I am very sorry that your guest room and our pool area fell short of your expectations. Please rest assured that your comments have been shared with our team in an effort to improve our service. I hope you will consider us next time your travels bring you back to the Wauwatosa area.Kind regards,Dianne HeuvelmansGeneral Manager