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Reviews of Hampton Inn Parkersburg-Mineral Wells

2.5 out of 5
Hampton Inn Parkersburg-Mineral Wells
64 Elizabeth Pike, Mineralwells, WV

Reviews

8.8

Excellent

Rating 10 - Excellent. 191 out of 343 reviews" "
Rating 8 - Good. 107 out of 343 reviews" "
Rating 6 - Okay. 32 out of 343 reviews" "
Rating 4 - Poor. 7 out of 343 reviews" "
Rating 2 - Terrible. 6 out of 343 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Robert, Belleville

Liked: Cleanliness, staff & service, property conditions & facilities
Ceilings were a bit noisy... its about what you'd expect. Beds were nice, staff was accomodating.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 30 Apr,2024
Thank you for taking the time to rate your stay with us. I apologize for the noise.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Friendly staff. Clean.
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 30 Apr,2024
Thank you for taking the time to rate your stay with us and your kind words.

10/10 Excellent

Mary Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sarah Holliday on 13 Apr,2024
Thank you for taking the time to give us an excellent review of your stay with us. We strive to provide our guests with an excellent experience.

6/10 Okay

Kristen

Travelled with family
Disliked: Property conditions & facilities
Property is old and it looks like an attempt was made to update but not great. As soon as you walk in a musty smell hits you. Room smelled better than lobby but still had an old smell. Bathroom had an attempt at updating with a new sink but water damage on the open area on the bottom of it took away the appeal of new look. Our room was close to the elevator which we heard all night going up and down. Room was clean but very dark and outdated. Location is nice off the freeway and close to a Cracker Barrel for a quick dinner and sleep to hit the road again it was overall a ok stay. I felt the price was high for the quality of the facility. Breakfast was ok in the morning. Kids loved the waffle bar. Probably wouldn’t seek out this location again in the future unless options were limited when passing through.
Response from Sarah Holliday on 1 Apr,2024
Thank you for sharing your experience, we strive to provide an excellent experience for our guests. I will share your comments and apologize for not meeting your expectations.

10/10 Excellent

Ian

Travelled with partner
Liked: Amenities, property conditions & facilities
Clean and quiet. Ability to charge my car was a real bonus.
Stayed 1 night in Feb 2024
Response from Sarah Holliday on 12 Feb,2024
Thank you for taking the time to review your stay. We are glad you found our hotel clean and quiet. We hope to welcome you back the next time you are in the area.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Sarah Holliday on 5 Jan,2024
Thank you for being our guest and thank you for rating your stay. We are delighted you enjoyed a 5-star experience and hope to welcome you back again soon.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
It was a nice stay. The rooms smelled slightly of cigarette smoke from a previous guest who did not follow the rules, but overall it was a a pleasant stay that we associate with Hampton Inns.
Stayed 2 nights in Dec 2023
Response from Sarah Holliday on 21 Dec,2023
Thank you for choosing our hotel. We are glad you enjoyed your stay. I am disappointed to hear that you encountered the smell of smoke during your stay. Unfortunately, guests will occasionally decline to honor the no smoking status of our hotel and we try to catch that failure and to deep clean the rooms sufficiently that non-smoking guests are not negatively impacted. We obviously failed in that endeavor in the room you occupied. We hope to have the opportunity to exceed your expectations in all aspects of your future stay.

10/10 Excellent

Aileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here many times and know that it is clean, quiet and accessible. The people who work here are terrific.
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 21 Dec,2023
Thank you for choosing our hotel. We are happy to be able to continue to provide you with a great place to stay. We appreciate your loyalty and look forward to welcoming you back soon.

10/10 Excellent

Adrian, Middleville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the hotels in Mineral Wells by just a little bit over Holiday Inn. Quiet with clean rooms, staff is always very nice and rooms are always clean and comfortable.
Stayed 1 night in Dec 2023
Response from Sarah Holliday on 21 Dec,2023
Thank you for your kind review. We are glad you found your accommodations clean and comfortable and our staff friendly. We hope to welcome you back in the future.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Sarah Holliday on 21 Dec,2023
Thank you for taking the time to rate your review. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

michael, tecumseh

Travelled with family
Liked: Cleanliness, amenities
Great staff . Good breakfast and great room . Staff where excellent after we had a minor accident withvsome red wine on the bed
Stayed 1 night in Oct 2023
Response from Sarah Holliday on 17 Oct,2023
Thank you for your kind review. We are happy to hear that you enjoyed your stay. We appreciate your comments regarding our excellent staff, complementary hot breakfast, and comfortable guest room. We hope to welcome you back soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 6 Oct,2023
Thank you for taking the time to rate your stay. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely nights stay. No issues. Lady at front desk very friendly. Comfortable beds.
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 20 Sept,2023
Thank you for your kind review. We are glad to know you found our staff friendly and our beds comfortable. We hope to welcome you back the next time your travels bring you to the area.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 7 Sept,2023
Thank you for being our guest. We are glad you enjoyed your stay. We appreciate your feedback and hope to welcome you back in the future.

4/10 Poor

Mary

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No smile to be found
Upon arrival, no associate at front desk. Waited several minutes before someone arrived to check me in. Associate offered no greeting, not even a smile. Coffee station was not tidy and all products were cold.
Stayed 1 night in Sep 2023
Response from Sarah Holliday on 6 Sept,2023
Thank you for being our guest and taking the time to share your experience. We pride ourselves on having a friendly and helpful staff and are sorry to hear that this was not your experience. Again, we appreciate your feedback. We welcome the opportunity to provide you with a superior stay in the future.

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Sarah Holliday on 29 Aug,2023
Thank you for choosing our hotel. We appreciate your feedback and hope to serve you again in the future.

8/10 Good

Adrian, Middleville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, very quiet. Check in was great, moved me to the top floor as a last minute request with no issues. Only negative was housekeeping going door to door at 8am knocking to clean. Woke us up and we had gotten in late and had no need to be up early.
Stayed 1 night in Aug 2023
Response from Sarah Holliday on 20 Aug,2023
Thank you for taking the time to leave a review. We are glad to know you found our hotel clean and quiet. Please accept our apologies for your sleep disturbance. We hope to have the opportunity to provide you with a stay that exceeds your expectations in the future.

6/10 Okay

Geoffrey

Stayed 2 nights in Aug 2023
Response from Sarah Holliday on 29 Aug,2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to have the opportunity to provide you with a superior stay in the future.

6/10 Okay

Vincent

Liked: Cleanliness, room comfort
Plainly clean
This is a clean but dated, I-77 convenient and safe layover motel overseen by a pleasant and conscientious manager. Its main drawback is a paucity of nearby good-or-better restaurants.
Stayed 1 night in Jul 2023
Response from Sarah Holliday on 9 Aug,2023
Thank you for being our guest. We are glad you found our location convenient and safe and our staff friendly. We appreciate your feedback and hope to have the opportunity to provide you with a superior stay in the future.

10/10 Excellent

Madelyn k

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was very personal and welcoming!
Stayed 1 night in Jul 2023
Response from Sarah Holliday on 9 Aug,2023
Thank you for taking the time to leave a review. We are glad you found our staff welcoming. We trust all other aspects of your stay exceeded your expectations. We hope to welcome you back the next time you are in the area.

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2023
Response from Sarah Holliday on 20 Aug,2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
We had a great stay. Everyone was extremely friendly. The place was very clean and breakfast was good. Would stay there again for sure.
Stayed 2 nights in Jul 2023
Response from Sarah Holliday on 19 Jul,2023
Thank you for your kind review. We are glad you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Nathan

Stayed 1 night in Jul 2023
Response from Sarah Holliday on 9 Aug,2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Sarah Holliday on 19 Jul,2023
Thank you for taking the time to leave a review. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

8/10 Good

Dean

Stayed 1 night in Jul 2023
Response from Sarah Holliday on 19 Jul,2023
Thank you for being our guest. We appreciate your feedback and hope to serve you again in the future.

8/10 Good

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
We stayed for one night. The only complaint would be that you do hear street noise. We found it very clean. The staff was friendly and helpful. We would stay again.
Stayed 1 night in Jul 2023
Response from Sarah Holliday on 19 Jul,2023
Thank you for choosing our hotel. We are glad you found our staff friendly and helpful and our facility clean. Please accept our apologies for any noise that disrupted your stay. We are happy to have won your loyalty and look forward to your next stay.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice check in experience
Stayed 1 night in Jul 2023
Response from Sarah Holliday on 10 Jul,2023
Thank you for being our guest. We are glad to know you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Mary Beth

Stayed 1 night in Jun 2023
Response from Sarah Holliday on 19 Jul,2023
Thank you for being our guest. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 1 night in Jun 2023
Response from Sarah Holliday on 21 Jun,2023
Thank you for your kind review. We are delighted you enjoyed your stay and hope to welcome you back soon.

8/10 Good

Thomas P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sarah Holliday on 13 Jun,2023
Thank you for choosing our hotel. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 4 nights in Jun 2023
Response from Sarah Holliday on 13 Jun,2023
Thank you for your kind review. We are glad to know you found your accommodations clean and our staff friendly. We trust all other aspects of your stay exceeded your expectations and hope to welcome you back soon.

2/10 Terrible

Abigayle

Stayed 2 nights in Jun 2023
Response from Sarah Holliday on 13 Jun,2023
Thank you for being our guest. We are sorry to hear that your stay was not top-notch. We appreciate your feedback and hope to serve you again in the future.

10/10 Excellent

Kristina Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy off and on the expressway. The front desk clerk Roxanne was nothing short of amazing. She was so friendly and my refrigerator was not working so she took it upon herself to get me a different one and switch them out. She went above and beyond what I ever would have expected a front desk person to do. I am staying there again on my way home.
Stayed 1 night in Jun 2023
Response from pamcakes on 7 Jun,2023
thank you so much for the kind words. I will let Roxann read this . She is an amazing employee :)

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean
Stayed 1 night in May 2023
Response from Sarah Holliday on 2 Jun,2023
Thank you for choosing our hotel. We are glad you found your guest room clean. We trust all other aspects of your stay exceeded your expectations. We hope to welcome you back in the future.

8/10 Good

Dennis

Stayed 3 nights in May 2023

10/10 Excellent

Jason

Stayed 1 night in May 2023
Response from pp on 7 Jun,2023
:)

10/10 Excellent

Lynette

Stayed 1 night in Apr 2023
Response from pp on 7 Jun,2023
great :)

10/10 Excellent

TA-MING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk Roxy is wonderful, kind and professional.
Stayed 1 night in Apr 2023
Response from Sarah Holliday on 7 May,2023
Thank you for your kind review. We are glad to know you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean rooms.
Stayed 1 night in Apr 2023
Response from Sarah Holliday on 20 Apr,2023
Thank you for your kind review. We are glad you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine
Stayed 1 night in Apr 2023
Response from Sarah Holliday on 20 Apr,2023
Thank you for being our guest. We appreciate your feedback and look forward to serving you again soon.

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with a decent breakfast.
Stayed 2 nights in Mar 2023
Response from Sarah Holliday on 9 Apr,2023
Thank you for choosing our hotel. We are glad you found our hotel clean and our breakfast offerings to your liking. We trust all other aspects of your stay exceeded your expectations. We hope to welcome you back soon.

10/10 Excellent

Dorothy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean. Thermostat did not work. Friendly staff. Great recommendation for restaurant for dinner.
Stayed 1 night in Feb 2023
Response from Sarah Holliday on 8 Mar,2023
Thank you for being our guest. We are glad to know you found your accommodations clean and our staff friendly. Please accept our apologies for any issues you experienced with the thermostat in your guest room. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Cassandra

Stayed 1 night in Dec 2022

2/10 Terrible

Jessica

Stayed 1 night in Oct 2022

10/10 Excellent

Venu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a night. Staff is excellent. Had a nice breakfast.
Stayed 1 night in Nov 2022
Response from Sarah Holliday on 10 Dec,2022
Thank you for choosing our hotel. We are glad you enjoyed your stay and hope to have the opportunity to serve you again in the future.

8/10 Good

Suzanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Nov 2022
Response from Sarah Holliday on 27 Nov,2022
Thank you for being our guest. It was our pleasure to provide you with a great stay. We hope to welcome you back the next time you are in the area.

10/10 Excellent

Aileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying here. Quiet, food is good, staff are very nice. Convenient to highway and restaurants. Beds are very comfortable.
Stayed 1 night in Oct 2022
Response from Sarah Holliday on 10 Nov,2022
Thank you for your kind review. It is our pleasure to continue to provide you with quiet, comfortable accommodations, friendly staff, and a convenient location. We appreciate your loyalty and look forward to your next stay.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff, facilities!!
Stayed 1 night in Sep 2022
Response from Sarah Holliday on 28 Sept,2022
Thank you for choosing our hotel. It was our pleasure to provide you with a great stay. We hope to welcome you back soon.

8/10 Good

Woodrow

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could have been better
Stayed 1 night in Sep 2022
Response from Sarah Holliday on 28 Sept,2022
Thank you for being our guest and taking the time to leave a review. We are sorry to hear that you did not find our breakfast offerings to your liking. We trust all other aspects of your stay exceeded your expectations and hope to welcome you back in the future.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022