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Breakfast is very good. Room was spacious and clean. Gym in the ground floor is bad, elliptical did not, treadmill did not work. I have stayed in this property three times and the treadmill never worked. I reported it in all the instances and I think it was never fixed
The elevators are old and make sketchy noises going up or down
The breakfast eggs were dry on the outside and like…gross in the inside
Their carpet looked like it wasn’t vacuumed, rather swept with a broom
And I had an issue staying with my service animal and being bombarded about a pet fee.. eventually the pet fee was removed by who ever the manager is- she was helpful, but the rest of the staff- like check, made me feel uncomfortable and very anxious staying there by the way he and his trainer attacked me about a pet fee
Destiny
Stayed 2 nights in Jan 2024
Response from Comfort Inn on 1 Feb,2024
Destiny, Thank you for taking the time to share your feedback about your stay with and we apologize that we did not meet your expectations during your stay. We will be using your feedback to help us improve for the future. Should you want to discuss your stay further please feel free to contact the hotel directly.
8/10 Good
Jeffrey
Business traveller
20 Jan,2024
Liked: Amenities
Good value nice clean room checkin fast and accurate. I would recommend this site
Jeffrey
Stayed 2 nights in Jan 2024
Response from Comfort Inn on 22 Jan,2024
Hello Jeffrey, Thank you for writing a review about your stay with us. We are happy to hear you enjoyed your stay and we hope to see you again soon.
This property is convenient to family, grocery stores and the highway, easy to get to and affordable.
NATHANIEL
Stayed 5 nights in Dec 2023
Response from Comfort Inn Manager on 15 Jan,2024
Thank you for taking the time to write a review. We are happy to hear you found our location convenient and easy to get to. We hope to see you again soon.
6/10 Okay
Verified traveller
Travelled with family
2 Jan,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Good water pressure and comfy beds
Felt the need to wear my shoes in the room due to the carpet not appearing to have been thoroughly vacuumed. The beds were very comfortable and we slept well though. Scoring in the middle.
Verified traveller
Stayed 1 night in Jan 2024
Response from Comfort Inn Manager on 5 Jan,2024
Thank you for taking the time to write review about your stay. We truly appreciate your feedback and will be sharing with our housekeeping staff. We are happy to hear you found your bed comfortable and got a good night sleep. We hope to see you on a return visit to the area
Thank you for the review Michelle. We are happy to see you enjoyed your stay. We hope to see you again soon.
8/10 Good
EDWARD
10 Dec,2023
First room they gave me wasn't ready for guests. Seems to me they have a rodent problem and were exterminating.
EDWARD
Stayed 1 night in Dec 2023
Response from Comfort Inn on 10 Dec,2023
Thank you for your review Edward. We want to apologize that the room you were checked into was not fully ready. We appreciated your feedback and assure you it was nothing like that. Simply a room that was in deep cleaning and was not ready to rent. We hope to see you again in the future.
The hotel guest service representative in the morning was very rude in the morning when we had let them know we had overslept and that we were looking to extend our stay they proceeded to treat us with zero hospitality and threatened that we would be notified to vacate upon non-payment within 20 minutes. We proceeded to pack our things and leave as we were both very upset with the way it was handled and I will not be staying at Comfort Inn again
Michael
Stayed 1 night in Dec 2023
Response from Comfort Inn on 9 Dec,2023
Thank you for taking the time to share you experience with us Michael. I want to apologized for any inconvenience this may have caused during your stay and we do our best to work with guest in this type of situation but I can understand that this may have been upsetting. We do hope that you give the opportunity in the future to provide you with superior customer service.
I have stayed at this hotel several times before. I have always had good service. The staff is friendly and the rooms are clean. I really enjoyed the strawberry mini-waffles at the breakfast.
Colleen
Stayed 2 nights in Oct 2023
Response from Comfort Inn Manager on 16 Oct,2023
Thank you for taking the time to write a review about your stay Colleen. We are happy to see you stayed with us on your return visit and that you were able to take advantage our strawberry waffles for breakfast. We look forward to seeing you next time.
My husband and I stayed at the Comfort Inn while visiting our daughter in the St. Paul area. We needed a pet friendly hotel so our Yorkipoo could come with us. Sometimes "pet friendly" hotels or rooms are a bit run down. Not the case at the Comfort Inn! The room was beautiful, with comfortable beds and attractive furnishings. A very good, hot breakfast was provided each morning. The outside of the building was also very attractive and there was plenty of free parking in the lot in front of the hotel. We will definitely return to the Comfort Inn when in the St. Paul/Minneapolis area.
Carla
Stayed 2 nights in Oct 2023
Response from Comfort Inn Manager on 20 Oct,2023
Carla, Thank you for taking the time to share a review about your stay with us. We are thrilled to hear you enjoyed your stay. We hope to see you again soon.
Great place to stay for business trip. Quiet, clean and friendly. Breakfast was great to start the day
Teri
Response from Comfort Inn Manager on 10 Oct,2023
Thank you Teri. We are thrilled to hear you enjoyed your stay. We hope to see you on a return visit soon.
8/10 Good
Rebecca
30 Sept,2023
Liked: Cleanliness, staff & service
Very clean, comfortable and well maintained. I have allergies and found the smell of air fresheners and cleaning products a bit overwhelming. If scents don’t bother you I’d give it a 10
Rebecca
Stayed 1 night in Sep 2023
Response from Comfort Inn Manager on 10 Oct,2023
Thank you for taking the time to write a review. We are happy to hear you found your stay comfortable. We hope you visit us again soon.
I’ve stayed here before when it was part of a different chain. It continues to be a good option in St Paul. It is close to the major freeways and to the multiple shops in Woodbury. The breakfast is fine. In short, everything works! I’ll be back.
Alain
Response from Comfort Inn Manager on 25 Sept,2023
Thank you for choosing to stay with us again on your recent visit. We look forward to seeing you again on your next trip to the area.
Really nice hotel. Clean comfortable room, great breakfast every day.
Randy
Stayed 7 nights in Sep 2023
Response from Comfort Inn Manager on 2 Nov,2023
Wow! Thank you Randy for taking the time to write a review about your stay. We are thrilled to hear you found your comfortable and were able to enjoy breakfast everyday. We hope to see you again soon.
4/10 Poor
Christina
Travelled with family
11 Sept,2023
Disliked: Cleanliness, staff & service
Check in staff was very rude. She lacked severe customer service skills. Very unfriendly or welcoming. I would not go back to this hotel specifically because of her. The rest of the hotel was ok but it was evident on the third floor someone was smoking marijuana which was very unpleasant.
Christina
Stayed 2 nights in Sep 2023
Response from Comfort Inn Manager on 12 Sept,2023
Thank you for taking the time to share your feedback about your stay with us. We want to apologize about your check in experience and know this is not up to our standards. We would like to discuss your experience in further detail. Please contact the hotel at your convenience and ask to speak to a manager.
Convenient location, great front desk service, very clean, nicely appointed, and wonderful continental breakfast. My only disappointment was that the weight machine in the exercise room was unusable, as the cables were all twisted up & I couldn't make it work.
Charles
Stayed 3 nights in Aug 2023
Response from Comfort Inn Manager on 7 Sept,2023
Thank you Charles for your review. We are happy to hear that you had a nice stay with us. I will make a note about the weight machine to look into further. We hope to see you again in the future.
Hello Cheryl, We are glad to hear you found your bed comfortable and took advantage of our deluxe hot breakfast. We hope to see you on a return visit to the area again soon.
Very clean. The tub was TOTALLY Slippery and hung onto the grab bar the entire shower! I did report this when checking out............otherwise very good!!!
Lola
Stayed 1 night in Aug 2023
Response from Comfort Inn Manager on 25 Aug,2023
Thank you Lola for your feedback and I have made another notes about the tub to have maintenance look into further. We are glad you hear you had a nice stay and hope to see you again on a return visit.
Was missing a shower curtain- they did come and bring one that we had to install.
Rugs were dirty .
Quiet and safe.
Karyn
Stayed 1 night in Jul 2023
Response from Comfort Inn Manager on 22 Aug,2023
We appreciate you taking the time to write a review about your stay. We apologize about the shower curtain but are happy to hear you found your stay quiet and clean. We hope to see you again soon.
Staff very friendly, but some of the guests very rude.,
Paul
Stayed 1 night in Aug 2023
Response from Comfort Inn Manager on 11 Aug,2023
Thank you for the review Paul. We are happy to hear you found our staff friendly. We hope to see you again on your next visit.
8/10 Good
KATHRYN, Omaha
5 Aug,2023
Liked: Staff & service
Room was humid and carpet did not feel clean
KATHRYN
Stayed 1 night in Aug 2023
Response from Comfort Inn Manager on 11 Aug,2023
Thank you for taking the time to share your review about our hotel. We encourage you to contact the hotel directly so we can discuss your stay further.
8/10 Good
Martha
4 Aug,2023
Liked: Amenities
Good stay. I wished for more housekeeping.
Martha
Stayed 2 nights in Aug 2023
Response from Comfort Inn Manager on 11 Aug,2023
Martha, thank you for taking the time to write your review. We are happy to hear you had a good stay and hope to see you again soon.