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Hotel was very clean. The room was a little small but the hotel offered nice amenities including a good sized workout room, bistro, large commin area, and outdoor hot tub. The location was great. Placed right in a great shopping and dining area.
Would definitely stay again.
Darian
Stayed 2 nights in Mar 2024
Response from Emily on 5 Mar,2024
Thank you for your positive review! We're delighted to hear that you found our hotel to be very clean and enjoyed our amenities, including the workout room, bistro, common area, and outdoor hot tub. We're glad our location in a vibrant shopping and dining area suited your needs. We appreciate your feedback about the room size and will take it into consideration. We look forward to welcoming you back for another enjoyable stay!
10/10 Excellent
jodi
25 Feb,2024
Liked: Amenities
The woman at the front desk was welcoming and helpful and she was kind enough to put me in a nice room away from the basketball families who were there. I arrive late and she went to the bar/Resturant alerting them that I would be coming.
jodi
Stayed 1 night in Feb 2024
Response from Emily on 5 Mar,2024
Thank you for sharing your experience with us! We're glad to hear that our front desk staff provided you with a warm welcome and were helpful in accommodating your request for a quieter room. It's great to know that they also went the extra mile to inform the bar/restaurant about your late arrival. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future!
Great Hotel for travellers close to everything you would need.
Paolo
Stayed 5 nights in Dec 2023
Response from Emily on 12 Feb,2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and found our location convenient. We strive to provide a comfortable and convenient experience for all our guests. We look forward to welcoming you back on your next visit!
Very nice fun hotel! I love going in the outside hot tub in the middle of winter! This place is always so fun for New Year’s Eve! Never had a problem ones!
Ben
Stayed 1 night in Dec 2023
Response from Emily on 5 Feb,2024
Thank you for taking the time to share your positive experience at Courtyard by Marriott in Roseville, MN! We're thrilled to hear that you enjoyed our hotel and the outdoor hot tub, especially in the winter months. It's fantastic that you find our place fun and that you've made it a tradition for New Year's Eve. We appreciate your kind words and look forward to welcoming you back for more memorable stays in the future.
I did not like that there was not complimentary coffee in the morning. Only a Starbucks.
Jana
Stayed 2 nights in Feb 2024
Response from Emily on 5 Feb,2024
Thank you for choosing Courtyard by Marriott in Roseville, MN, and for sharing your feedback. We appreciate your input, and we're sorry to hear that the lack of complimentary coffee in the morning was disappointing for you. We understand the importance of this amenity, and your comments will be shared with our team for future considerations. We hope you were able to enjoy the Starbucks option available. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an improved experience.
Thank you for your perfect rating! We're delighted to hear you had a wonderful stay and that our team provided excellent service! We look forward to hosting you again in the future!
Thank you for the perfect score! We're thrilled to hear you found our property great. Your positive feedback means a lot to us, and we hope to welcome you back soon.
10/10 Excellent
Scott
20 Jan,2024
Scott
Stayed 1 night in Jan 2024
Response from Emily on 25 Jan,2024
Thank you so much for the positive review, Scott! We appreciate the recognition and will continue to keep up the good work! We hope to see you again soon.
Perfect customer service as always. Beautiful property. Awesome location. 10/10.
Nicole
10/10 Excellent
Becky
9 Jul,2023
Becky
Stayed 2 nights in Jul 2023
8/10 Good
Andrea
1 Jul,2023
Andrea
Stayed 1 night in Jun 2023
10/10 Excellent
Nancy
26 Jun,2023
Nancy
Stayed 2 nights in Jun 2023
Response from Etosha, AGM on 27 Jun,2023
On behalf of the entire hotel team,I want to thank you for sharing about your experience at our hotel. We are honored and appreciate your feedback and delighted to hear that you had a wonderful stay at our establishment. With a spirit to serve, we take great pleasure in not only meeting but also exceeding your expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
On behalf of the entire hotel team,I want to thank you for sharing about your experience at our hotel. We are honored and appreciate your feedback and delighted to hear that you had a wonderful stay at our establishment. With a spirit to serve, we take great pleasure in not only meeting but also exceeding your expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
10/10 Excellent
M
18 Jun,2023
M
Stayed 1 night in Jun 2023
Response from Etosha, AGM on 21 Jun,2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
2/10 Terrible
Zane
Business traveller
30 May,2023
my room so it was 80 degrees all night. One of the worst hotel stays ever.
Zane
Stayed 1 night in May 2023
Response from Etosha, AGM on 31 May,2023
Thank you for bringing these issues to our attention, I apologize we did not provide you with the experience you expected while staying at our hotel. I want to assure you that guest satisfaction is of the utmost importance to us, and these issues are being addressed, and getting fixed. We hope that with our efforts to improve every stay for our guests, you will try the Courtyard Maple Grove/Arbor Lakes again the next time you are in the area.
On behalf of the entire hotel team,I want to thank you for sharing about your experience at our hotel. We are honored and appreciate your feedback and delighted to hear that you had a wonderful stay at our establishment. With a spirit to serve, we take great pleasure in not only meeting but also exceeding your expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Thank you Dawn, for your recent stay with us at Marriot Courtyard Arbor Lakes. The fact you choose our hotel is a honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything that you feel like we overlooked then please let us know. Looking forward to welcoming you again soon.Sincerely, Management
Thank you for your recent stay with us at Marriot Courtyard Arbor Lakes. The fact you choose our hotel is a honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything that you feel like we overlooked then please let us know. Looking forward to welcoming you again soon.Sincerely, Management
Thank you Paolo, for your recent stay with us at Marriot Courtyard Arbor Lakes. The fact you choose our hotel is a honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything that you feel like we overlooked then please let us know. Looking forward to welcoming you again soon.Sincerely, Management
4/10 Poor
Susan
26 Feb,2023
Disliked: Amenities
People do not sleep anymore. Foors slamming continued all night. Running in hallways. Nobody follows the quiet hous between 10pm and 6 am in the morning. So far i am disappointed and so not plan on staying at this location any time soon
King size bed was overly firm like sleeping on a board. Was forced to sleep on three pillows to treat back pain and spasms quickly cause by hard mattress. Terrible night sleep. Overly priced! Front desk manager said all mattresses of hotel would be replaced in a few months. Wish I had known that before I paid for a terrible night of sleep
The room was spacious and the bathroom was spacious. The room was very comfortable and well maintained. The pool was a bit small with no real deep end but that's the only negative. Great area to be in and great stay all around
Super friendly and more than helpful staff. Great location in the middle of all the shops and food! Room was nice pool area was not large but just fine kids had a great time swimming!
Response from -Andrea A, General Manager on 23 Dec,2022
Hi Lynette-Thank you for being our guest! We are delighted to hear that you enjoyed your stay. We hope to see you again here at the Courtyard Arbor Lakes
Thank you for taking the time to review your stay Cindy. We are so glad to hear our team was able to provide the highest levels of service and we look forward to welcoming you back again soon!
6/10 Okay
Rebecca
30 Oct,2022
Rebecca
Stayed 1 night in Oct 2022
Response from Yone on 31 Oct,2022
Thanks for staying with us and thank you for your feedback.
Nice convenient area.
Very poor quality of mattress!
Charmaine
Stayed 3 nights in Mar 2022
Response from Yone on 29 Mar,2022
Thank you for being our guest. I will pass this information to the housekeeping department to see what we can do about the poor quality of the mattress.