Indoor pool

Reviews of Courtyard by Marriott Minneapolis Maple Grove/Arbor Lakes

3 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 367 out of 520 reviews" "
Rating 8 - Good. 109 out of 520 reviews" "
Rating 6 - Okay. 28 out of 520 reviews" "
Rating 4 - Poor. 9 out of 520 reviews" "
Rating 2 - Terrible. 7 out of 520 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice, helpful. Close to shopping and restaurants
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is me and my wife’s favorite hotel ever! We always stay on New Year’s Eve. We love the outside hot tub in the cold winter air!
Stayed 1 night in Mar 2024

10/10 Excellent

Darian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. The room was a little small but the hotel offered nice amenities including a good sized workout room, bistro, large commin area, and outdoor hot tub. The location was great. Placed right in a great shopping and dining area. Would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Emily on 5 Mar,2024
Thank you for your positive review! We're delighted to hear that you found our hotel to be very clean and enjoyed our amenities, including the workout room, bistro, common area, and outdoor hot tub. We're glad our location in a vibrant shopping and dining area suited your needs. We appreciate your feedback about the room size and will take it into consideration. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

jodi

Liked: Amenities
The woman at the front desk was welcoming and helpful and she was kind enough to put me in a nice room away from the basketball families who were there. I arrive late and she went to the bar/Resturant alerting them that I would be coming.
Stayed 1 night in Feb 2024
Response from Emily on 5 Mar,2024
Thank you for sharing your experience with us! We're glad to hear that our front desk staff provided you with a warm welcome and were helpful in accommodating your request for a quieter room. It's great to know that they also went the extra mile to inform the bar/restaurant about your late arrival. Your satisfaction is our priority, and we hope to welcome you back for another pleasant stay in the future!

10/10 Excellent

Armina

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Emily on 23 Feb,2024
Thank you for the kind review, Armina. We appreciate you staying with us and look forward to welcoming you back again soon!

10/10 Excellent

Paolo, Woodbridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel for travellers close to everything you would need.
Stayed 5 nights in Dec 2023
Response from Emily on 12 Feb,2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and found our location convenient. We strive to provide a comfortable and convenient experience for all our guests. We look forward to welcoming you back on your next visit!

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice fun hotel! I love going in the outside hot tub in the middle of winter! This place is always so fun for New Year’s Eve! Never had a problem ones!
Stayed 1 night in Dec 2023
Response from Emily on 5 Feb,2024
Thank you for taking the time to share your positive experience at Courtyard by Marriott in Roseville, MN! We're thrilled to hear that you enjoyed our hotel and the outdoor hot tub, especially in the winter months. It's fantastic that you find our place fun and that you've made it a tradition for New Year's Eve. We appreciate your kind words and look forward to welcoming you back for more memorable stays in the future.

8/10 Good

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that there was not complimentary coffee in the morning. Only a Starbucks.
Stayed 2 nights in Feb 2024
Response from Emily on 5 Feb,2024
Thank you for choosing Courtyard by Marriott in Roseville, MN, and for sharing your feedback. We appreciate your input, and we're sorry to hear that the lack of complimentary coffee in the morning was disappointing for you. We understand the importance of this amenity, and your comments will be shared with our team for future considerations. We hope you were able to enjoy the Starbucks option available. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an improved experience.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Jan 2024
Response from Emily on 29 Jan,2024
Thank you for your perfect rating! We're delighted to hear you had a wonderful stay and that our team provided excellent service! We look forward to hosting you again in the future!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was great!
Stayed 1 night in Jan 2024
Response from Emily on 29 Jan,2024
Thank you for the perfect score! We're thrilled to hear you found our property great. Your positive feedback means a lot to us, and we hope to welcome you back soon.

10/10 Excellent

Scott

Stayed 1 night in Jan 2024
Response from Emily on 25 Jan,2024
Thank you so much for the positive review, Scott! We appreciate the recognition and will continue to keep up the good work! We hope to see you again soon.

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Emily on 15 Jan,2024
We're grateful for your positive review. It's always rewarding to hear that our guests had a positive stay. We look forward to welcoming you back.

10/10 Excellent

Matthew

Stayed 2 nights in Jan 2024
Response from Emily on 8 Jan,2024
Thank you for the kind review! We're thrilled to hear you had an excellent experience at our hotel. Looking forward to welcoming you back soon!

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kalyn

Stayed 1 night in Oct 2023
Response from Emily on 26 Dec,2023
Thank you for the great review, Kalyn! We're happy to see you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Bradley Thomas

Stayed 4 nights in Oct 2023
Response from Emily on 26 Dec,2023
Thank you for taking the time to review your stay! We appreciate the recognition and look forward to welcoming you back soon!

10/10 Excellent

Geoff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Surprise During Business Travel
The hotel room was spacious, quiet, and well-appointed. The front desk staff was polite and professional. I will be staying at this hotel again.
Stayed 1 night in Oct 2023

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Pablo, Santa Ana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar lounge was great!
Stayed 3 nights in Oct 2023

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and clean
Very comfortable and very clean. Housekeeping was every other day which I thought was weird but I adapted. I liked this place a lot.
Stayed 4 nights in Sep 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect customer service as always. Beautiful property. Awesome location. 10/10.

10/10 Excellent

Becky

Stayed 2 nights in Jul 2023

8/10 Good

Andrea

Stayed 1 night in Jun 2023

10/10 Excellent

Nancy

Stayed 2 nights in Jun 2023
Response from Etosha, AGM on 27 Jun,2023
On behalf of the entire hotel team,I want to thank you for sharing about your experience at our hotel. We are honored and appreciate your feedback and delighted to hear that you had a wonderful stay at our establishment. With a spirit to serve, we take great pleasure in not only meeting but also exceeding your expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Etosha, AGM on 27 Jun,2023
On behalf of the entire hotel team,I want to thank you for sharing about your experience at our hotel. We are honored and appreciate your feedback and delighted to hear that you had a wonderful stay at our establishment. With a spirit to serve, we take great pleasure in not only meeting but also exceeding your expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

10/10 Excellent

M

Stayed 1 night in Jun 2023
Response from Etosha, AGM on 21 Jun,2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Zane

Business traveller
my room so it was 80 degrees all night. One of the worst hotel stays ever.
Stayed 1 night in May 2023
Response from Etosha, AGM on 31 May,2023
Thank you for bringing these issues to our attention, I apologize we did not provide you with the experience you expected while staying at our hotel. I want to assure you that guest satisfaction is of the utmost importance to us, and these issues are being addressed, and getting fixed. We hope that with our efforts to improve every stay for our guests, you will try the Courtyard Maple Grove/Arbor Lakes again the next time you are in the area.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Etosha K. AGM on 30 May,2023
On behalf of the entire hotel team,I want to thank you for sharing about your experience at our hotel. We are honored and appreciate your feedback and delighted to hear that you had a wonderful stay at our establishment. With a spirit to serve, we take great pleasure in not only meeting but also exceeding your expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing management
Stayed 1 night in Apr 2023
Response from Etosha K. AGM on 9 Apr,2023
Thank you Dawn, for your recent stay with us at Marriot Courtyard Arbor Lakes. The fact you choose our hotel is a honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything that you feel like we overlooked then please let us know. Looking forward to welcoming you again soon.Sincerely, Management

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in Apr 2023
Response from Etosha K. AGM on 9 Apr,2023
Thank you for your recent stay with us at Marriot Courtyard Arbor Lakes. The fact you choose our hotel is a honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything that you feel like we overlooked then please let us know. Looking forward to welcoming you again soon.Sincerely, Management

10/10 Excellent

Paolo, Woodbridge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and lots to do around.
Stayed 5 nights in Mar 2023
Response from Etosha K. AGM on 9 Apr,2023
Thank you Paolo, for your recent stay with us at Marriot Courtyard Arbor Lakes. The fact you choose our hotel is a honor to us. We sincerely hope you enjoyed your stay and will come back again! If there is anything that you feel like we overlooked then please let us know. Looking forward to welcoming you again soon.Sincerely, Management

4/10 Poor

Susan

Disliked: Amenities
People do not sleep anymore. Foors slamming continued all night. Running in hallways. Nobody follows the quiet hous between 10pm and 6 am in the morning. So far i am disappointed and so not plan on staying at this location any time soon
Stayed 1 night in Feb 2023

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

Roger

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
King size bed was overly firm like sleeping on a board. Was forced to sleep on three pillows to treat back pain and spasms quickly cause by hard mattress. Terrible night sleep. Overly priced! Front desk manager said all mattresses of hotel would be replaced in a few months. Wish I had known that before I paid for a terrible night of sleep
Stayed 1 night in Feb 2023

10/10 Excellent

Greg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and worth the money
The room was spacious and the bathroom was spacious. The room was very comfortable and well maintained. The pool was a bit small with no real deep end but that's the only negative. Great area to be in and great stay all around
Stayed 1 night in Feb 2023

10/10 Excellent

Melissa, Rice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and more than helpful staff. Great location in the middle of all the shops and food! Room was nice pool area was not large but just fine kids had a great time swimming!
Stayed 1 night in Jan 2023

10/10 Excellent

Dawn Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Yone on 24 Jan,2023
Thank you for staying with us!

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay.
Stayed 1 night in Dec 2022
Response from -Andrea A, General Manager on 23 Dec,2022
Hi Lynette-Thank you for being our guest! We are delighted to hear that you enjoyed your stay. We hope to see you again here at the Courtyard Arbor Lakes

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and welcoming.
Response from Emily on 7 Nov,2022
Thank you for taking the time to review your stay Cindy. We are so glad to hear our team was able to provide the highest levels of service and we look forward to welcoming you back again soon!

6/10 Okay

Rebecca

Stayed 1 night in Oct 2022
Response from Yone on 31 Oct,2022
Thanks for staying with us and thank you for your feedback.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. The staff was friendly and the room was clean. Very updated and chic hotel. Will stay again!
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Aug 2022
Response from Yone on 15 Aug,2022
Thank you for being our guest.

10/10 Excellent

JoAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service I have ever had at a hotel! Room was super clean and spacious. I would stay here again!
Stayed 1 night in Jul 2022
Response from Yone on 26 Jul,2022
Thank you very much for being our guest.

10/10 Excellent

Reece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Jacob

Stayed 1 night in Apr 2022

6/10 Okay

Charmaine

Disliked: Amenities
Nice convenient area. Very poor quality of mattress!
Stayed 3 nights in Mar 2022
Response from Yone on 29 Mar,2022
Thank you for being our guest. I will pass this information to the housekeeping department to see what we can do about the poor quality of the mattress.