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Reviews of Hilton Garden Inn Minneapolis Eagan

3 out of 5
Hilton Garden Inn Minneapolis Eagan
1975 Rahncliff Ct, Eagan, MN

Reviews

8.8

Excellent

Rating 10 - Excellent. 259 out of 470 reviews" "
Rating 8 - Good. 146 out of 470 reviews" "
Rating 6 - Okay. 36 out of 470 reviews" "
Rating 4 - Poor. 15 out of 470 reviews" "
Rating 2 - Terrible. 14 out of 470 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

stacy

Stayed 1 night in Apr 2024

10/10 Excellent

Angie

A fine place to hang your hat. Friendly staff. Close to the zoo!
Stayed 1 night in Mar 2024
Response from Jason on 1 Apr,2024
Thank you so much for staying with us. We appreciate your feedback and we will look forward to serving you again soon. Have a great day!

10/10 Excellent

Ann M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and friendly.
Stayed 2 nights in Mar 2024
Response from Jaso on 4 Mar,2024
Thank you so much for staying with us and for taking the time to rate our hotel and leave such nice feedback. We will all look forward to seeing you again soon.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was located very well, close to dining, fast food, shopping, & highways. Unfortunately, the night we were there, someone was tramping loudly in the hallways from about 11PM to 3 AM. We should have called the desk but did not.
Stayed 1 night in Feb 2024
Response from Jason on 12 Feb,2024
Thank you so much for taking the time to rate our hotel and offer your feedback. We are so sorry for the issue you had with noise from another guest. Please contact our front desk if this ever happens again. Our quiet times begin at 11PM and we take them very seriously. We hope you will allow us to continue serving you in the future. Thanks again and have a great day!

8/10 Good

Tom

Stayed 1 night in Feb 2024
Response from Jason on 25 Mar,2024
Thank you so much for taking the time to rate our hotel. We appreciate your business and we will look forward to seeing you again soon. Have a great day!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, easy check in, beautiful rooms and fair price.
Stayed 1 night in Jan 2024
Response from Emily on 25 Jan,2024
Hi Richard, thank you for taking the time to review your stay. We're so happy to hear that you enjoyed your time with us and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Emily on 29 Dec,2023
Thank you for the positive feedback! We're thrilled to hear that you had a great experience during your stay with us.

10/10 Excellent

Bradley, Eagan

Stayed 1 night in Dec 2023
Response from Emily on 25 Jan,2024
Hello Bradley, thank you for the kind review! We hope to have the honor of hosting you again soon!

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Works for us!
Free shuttle. Parking program. Good food near by.
Stayed 1 night in Dec 2023
Response from Jason on 19 Dec,2023
Thank you so much for staying with us and for taking the time to rate out hotel and offer such nice comments. We appreciate your business and will look forward to serving you in the New Year. Happy Holidays from all of us.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jason on 17 Dec,2023
Thank you so much for staying with us and for taking the time tor rate our hotel. We appreciate your business and will look forward to seeing you again soon. Happy Holidays!

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Continent and comfortable
Close to the airport. Have park and fly package and free airport shuttle. Comfortable bed and pillows. Close to nice Mediterranean restaurant and other fast food places.
Stayed 1 night in Dec 2023
Response from Jason on 17 Dec,2023
Thank you so much for staying with us and for taking the time to rate our hotel and offer such nice feedback. We will look forward to serving you again soon. Happy Holidays from all of us!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was overall mostly great! The guy checking us in to our room was very informative and helpful. We picked this hotel because it was one of the few nicer ones and had a hot tub. However the hot tub Jetts didn’t work very well and the water was barley warm very disappointing.
Stayed 1 night in Nov 2023
Response from Jason on 20 Nov,2023
Good morning and thank you so very much for taking the time to rate our hotel and offer such valuable feedback. We will check out spa for proper operation immediately. We do hope you will allow us to serve you again in the future. Thanks again and have a great day!

10/10 Excellent

Barb

Stayed 2 nights in Nov 2023
Response from Jason on 17 Dec,2023
Thank you for taking the time to rate our hotel. We appreciate your business and will look forward to serving you in the new year. Happy Holidays!

10/10 Excellent

Cassandra

Travelled with family
Liked the bar.
Stayed 1 night in Oct 2023
Response from Jason on 9 Oct,2023
Good morning and thank you so much for staying with us and for taking the time to rate our hotel and offer your comments. We are so happy you liked our cozy lobby bar. We will all look forward to seeing you again soon. Have a great day!

8/10 Good

Tim

Travelled with family and small children
Liked: Staff & service
The staff was friendly.
Stayed 2 nights in Sep 2023
Response from Jason on 19 Sept,2023
Thank you so much for staying with us and for taking the time to rate our hotel. We will hope to see you again soon.

10/10 Excellent

Leeland, Tewksbury

Stayed 1 night in Aug 2023
Response from Jason on 19 Sept,2023
Thank you so much for the 5 star rating and most of all for choosing to stay with us. We will all look forward to serving you again soon!

8/10 Good

Melissa

Stayed 1 night in Jul 2023
Response from Jason on 19 Sept,2023
Thank you so much for staying with us and for taking the time to rate our hotel. We will look forward to seeing you again soon. Have a fantastic day!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jason on 31 Jul,2023
Thank you so much for staying with us and for the 5 star rating. We will all look forward to serving you again soon. Have a great day!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly. Rooms are clean and beds are comfy. The hot tub is nice and having a bar on site is great too!
Stayed 6 nights in Jul 2023
Response from Jason on 31 Jul,2023
Thank you so much for taking the time to rate our hotel and offer such nice feedback. We sincerely appreciate your business and will look forward to seeing you again soon. Have a fantastic day!

10/10 Excellent

Jeffrey

Stayed 1 night in Jul 2023

10/10 Excellent

Wendi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Jason on 25 Jul,2023
Thank you so much for staying with us and for taking the time to rate our hotel. We greatly appreciate your business and the 10 out of 10 rating. We will all look forward to seeing you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this was a nice hotel for a 1 night stay as a couple!
Stayed 1 night in Jul 2023
Response from Jason on 25 Jul,2023
Thank you so much for staying with us and for taking the time to rate our hotel and offer your feedback. We are so happy you enjoyed your stay with us and we will all look forward to serving you again soon.

2/10 Terrible

Mackenzie

Stayed 3 nights in Jun 2023
Response from Jason on 6 Jul,2023
Thank you so much for staying with us and for taking the time to rate our hotel and offer your feedback. Our goal is to exceed our guests expectations and we are so sorry we fell well short of that during your stay with us. We do hope you will stay with us again and allow us to restore your faith in our hotel. Thanks again and have a great day!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jason on 6 Jul,2023
Thank you so much for staying with us and for taking the time to rate our hotel. We sincerely appreciate the 10 out of 10 rating and we will all look forward to serving you again soon. Have a great day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jason on 6 Jul,2023
Thank you so much for taking the time to rate our hotel. We appreciate your business and we will look forward to serving you again soon. Have a fantastic day!

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was primarily upgraded elevators need work
Stayed 2 nights in Jun 2023
Response from Jason on 12 Jun,2023
Thank you so much for staying with us and for taking the time to offer your feedback and rate our hotel. We truly appreciated the 5 star rating. We will hope to serve you again soon!

6/10 Okay

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I do think that when you are staying more than one night the customer should not have to ask to have coffee in the room restocked. I get that you can reuse bedding and towels as that makes sense.
Stayed 2 nights in Jun 2023
Response from Jason on 5 Jun,2023
Thank you so much for staying with us. Our goal is to exceed your expectations and we are so sorry we fell short of that during your stay with us. We will discuss your comments as a team and try to come up with a solution. Until then, we have all of the daily room supplies available at our front desk. Thanks again and have a fantastic day!

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jason on 31 May,2023
Thank you so much for staying with us and for the 5 star review. We appreciate your business and we will all look forward to serving you again soon!

10/10 Excellent

Anne

Travelled with family, Travelled with family and small children
Liked: Staff & service
Room was very clean, but ASK FOR A ROOM ON THE TOP FLOOR! There must be no insulation between, as we stayed on the second floor and were woken up extremely early to the sound of the people above us either bowling or practicing dismounts. It was sooooo loud, and none us were able to sleep past that point, including my children.
Stayed 1 night in May 2023
Response from Jason on 30 May,2023
Thank you so much for staying with us and for taking the time to rate our hotel and offer such helpful feedback. We are so sorry for the issue you had with noise. We will all look forward to seeing you and your family soon. Have a great day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place overall. A little loud at time.
Place was nice. Good condition. Good amenities. The room above us was super loud. Other than that it was fine.
Stayed 2 nights in May 2023
Response from Jason on 22 May,2023
Good afternoon and thank you so much for staying with us and for taking the time to rate our hotel and offer your feedback. We apologize on behalf of the noisy guests above you. We do hope you will still stay with us again. Thanks again and have a great day!

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very courteous during check in & suggested an excellent room on the right floor for us. Great first impression to this hotel.
Stayed 1 night in May 2023
Response from Jason on 22 May,2023
Thank you so much for staying with us and for taking the time to rate our hotel and leave such nice feedback. We will all look forward to seeing you again soon!

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Jason on 18 Apr,2023
Thank you so much for staying with us and for taking the time to rate our hotel. Our goal is to exceed your expectations and we are sorry we fell short of that during your stay. We will hope to serve you again in the future.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zaque was fantastic and really welcomed us!!
Stayed 1 night in Apr 2023
Response from Jason on 7 Apr,2023
Thank you so much for staying with us and for taking the time to rate our hotel and offer such nice feedback. We appreciate your business and we will look forward to serving you again soon!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Jason on 29 Mar,2023
Thank you so very much for staying with us and for taking the time to rate our hotel. We appreciate the 5 star rating and we will all look forward to seeing you again soon. Have a great day!

4/10 Poor

Larry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Towels were not replaced everyday. Beds not made up everyday. They have a shortage of workers and problems hiring. They only make up the room every fourth day. This was unsatisfactory without a serious discount.
Stayed 4 nights in Mar 2023
Response from Jason on 15 Mar,2023
Good afternoon and thank you so much for staying with us and for taking the time to offer your feedback. The new Hilton standard for all of its hotels is housekeeping service every 4th day of a guest stay. You can certainly get housekeeping service each day you just need to request it. This information should have been communicated with you at check-in time and it is noted in the guestrooms. I am so sorry you you were not informed of this. We do hope you will allow us to serve you in the future.

8/10 Good

Kristi

Stayed 1 night in Mar 2023
Response from Jason on 27 Mar,2023
Thank you so much for staying with us and for taking the time to rate our hotel. We appreciate your business and we will look forward to seeing you again. Have a great day!

10/10 Excellent

Dana

Stayed 1 night in Mar 2023
Response from Jason on 22 Mar,2023
Thank you so much for allowing us to serve you and for taking the time to rate our hotel We appreciate the 5 star rating but most of all we appreciate your business. We will look forward to serving you again soon!

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 2 nights in Feb 2023
Response from Jason on 13 Mar,2023
Thank you so much for staying with us and for taking the time to rate our hotel. We appreciate your kind words about the team and we will all look forward to serving you again soon! Have a great day!

10/10 Excellent

Kayla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Will definitely be back!
Stayed 1 night in Feb 2023
Response from Jason on 24 Feb,2023
Thank you so much for staying with us and for taking the time to rate our hotel and offer such nice comments. We are so happy you enjoyed your stay and we will all look forward to serving you again in the near future.

8/10 Good

Antonina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is nice place, but we were told that if we stay 4 nights we won’t have service for the room. I just don’t understand why are other people staying in the hotel same as others but not everyone is equally served. We received no towels change neither other things. Breakfast not included, we only had it ones and more expensive than just eating breakfast at Panera or any other place. Would probably choose another hotel next time. Than serve their rooms no matter how long you stay.
Response from Jason on 10 Jan,2023
Good morning and thank you so much for staying with us and for taking the time to rate our hotel and offer your feedback. It sounds like there is some confusion regarding housekeeping. You can get complimentary housekeeping service every day if you like but you just have to request it because our system is set up to prompt us for housekeeping service every 4th day and this is the same policy for all of our guests and for all Hilton properties. We do hope will stay with us again and also look for our packages that include breakfast in your room rate. Thanks again and Happy New Year!

6/10 Okay

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Jason on 9 Jan,2023
Thank you so much for staying with us and for taking the time to rate our hotel. Our goal is to exceed our guests expectations and we are very sorry we fell short of that during your stay with us. We do hope you will allow us to serve you again in the future. Have a great day and Happy New Year!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat hotel
Great hotel
Stayed 3 nights in Dec 2022
Response from Jason on 27 Dec,2022
Thank you so much for spending the holidays with us and for taking the time to rate our hotel and offer your feedback. We appreciate your business and look forward to serving you in 2023.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Janelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Jason on 27 Dec,2022
Thank you so much for staying with us and for taking the time to rate our hotel. We appreciate your business and will look forward to serving you in 2023. Happy Holidays!

10/10 Excellent

Rich

Stayed 1 night in Oct 2022
Response from Jason on 31 Oct,2022
Thank you so much for staying with us and for taking the time to rate our hotel. We appreciate your business and will look forward to seeing you again soon. Have a Spooktacular Halloween!

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2022
Response from Jason on 31 Oct,2022
Thank you so much for staying with us and for taking the time to rate our hotel. We appreciate your business and will look forward to serving you again soon. Have a Spooktacular Halloween!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our room was fine and where our room was located great. Had an issue with a plugged toilet. Ended up being handed a plunger and resolving the issue ourselves. Mentioned it in an earlier review and did get a call from a manager. Appreciated the attention and did get a food credit for our trouble. I believe Big Foot was in the room above us-we heard heavy footsteps and periodic pounding on the floor-late into the night our second night. After our plumbing issue, decided to tolerate the noise, even though it was very annoying and I didn’t want to be a chronic complainer. Paid quite a bit for our room-may make us think twice before booking a room here again. On the plus side-the Friday morning waitress was lovely-great service. Location was great, but…….
Stayed 2 nights in Oct 2022
Response from Jason on 31 Oct,2022
Thank you so much for staying with us and for taking the time to rate our hotel and offer such valuable feedback. We sincerely apologize for the issues you encountered and we hope you will allow us to serve you again in the future. Have a Spooktacular Halloween!

10/10 Excellent

PAUL

Stayed 1 night in Sep 2022
Response from Jason on 21 Sept,2022
Thank you so much staying with us and for taking the time to rate our hotel. We will look forward to serving you again soon. Have a great day!

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent!!
Stayed 1 night in Apr 2022
Response from Jason on 23 May,2022
Thank you so much for staying with us and for taking the time to rate our hotel and offer such nice feedback. We are so happy you we shown the level of service we strive to provide our guests. We will all look forward to serving you again soon. Have a great day!

6/10 Okay

Lucas

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Uncomfy
Beds are hard as a rock. Pillows suck. Walls are paper thin. Stink bug found when opening drapes
Stayed 2 nights in Mar 2022
Response from Jason on 31 Mar,2022
Thank you so much for taking the time to rate our hotel and offer your feedback. Our goal is to exceed your expectations and we are so sorry that we fell short of that during your recent stay. We do hope you will allow us to server you again and restore your faith in our hotel. Thanks again and have a great day!