Hello Silvano,Thank you very much for the feedback and your recent stay with us. I apologize if you were assigned a room type different from what you reserved in advance. I'm glad you and the associate checking you in were able to provide you the bed type you preferred. Thank you for providing us an opportunity to respond to your constructive criticism. We will work hard to provide a more consistently positive experience to our guests. - Mark M, GM

Hello Jazmin,Thank you for the positive feedback and your recent stay with us. Thank you for providing us an opportunity to hear your constructive criticism regarding your sleep quality. We will keep that in mind as we always taking steps to improve our product and services for our guests. - Mark M, GM

Hello Martha,Thank you so much for the positive feedback and we are so glad to hear that you enjoyed your recent stay with us! - Mark M, GM

Hello Jonathan,Thank you for your feedback. The amenities inside Anda Spa are available to Hotel Ivy guests who book a treatment at Anda Spa, along with Anda Spa customers enjoying a treatment. We do set aside each day a limited number of discounted treatments available exclusively to hotel guests. I'm sorry if this was not made clear during your stay. I'll work with my team to make sure we're better communicating this special offer to hotel guests in the future. - Mark M, GM

Thank you for taking the time to share your experience about your recent stay at our hotel, Usha. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to hosting you again the next time your travels bring you back to Minneapolis!

Thank you for taking the time to share your honest feedback, Chauntel. This level of detail is important for us so we know exactly how we can improve for future experiences. While we are delighted to have welcomed you as our guest, we are saddened to hear that we fell short in delivering the amazing experience our guests have come to expect. We really appreciate the constructive criticism, and will constantly work towards meeting that expectation that we proudly set amongst all our guests. On a more positive note, we are glad to know that you enjoyed our spa and that your guestroom met your cleanliness standards as well as ours. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to Minneapolis.

Thank you for sharing your positive experience with us and with your fellow travelers, Jennifer. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

Thank you for your feedback, Kyle. We are happy to hear that you enjoyed your time with us! We look forward to seeing you again soon!

Thank you for taking the time to rate our hotel, Kendahl. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

It was a pleasure to welcome you as our guest, Michael, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

Thank you for this fabulous rating, Dion! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

Thank you for providing such a wonderful rating, Chris! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

Thank you for taking a moment to share your experience from your recent stay with us, Denise. We are so happy to hear that you enjoyed our fitness center and your overall stay with us! We hope to be your host again the next time you're in Minneapolis.

We greatly value your feedback as our guest, Leah, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you again for your review, and we look forward to welcoming you back in the future!

We greatly value your feedback as our guest, Jordan, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you again for your review, and we look forward to welcoming you back in the future!

Thank you for your 5-star rating, Denise! We look forward to hosting you again soon!

Thank you for taking the time to share your experience about your recent stay at our hotel, Jne. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience. We appreciate your feedback and constructive criticisms; they help us identify those things we can provide or improve for our guests. Thank you again for your review, and we look forward to welcoming you back in the future!

Thank you for taking the time to share your experience about your recent stay at our hotel, Glenn. We really appreciate all of your feedback. I am delighted to note that you had a pleasant encounter with our staff. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments! I cannot wait to share your kind words with the team. We look forward to welcoming you back to our hotel soon!

Thank you so much for your 5-star rating, Holly! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

Thank you for sharing your positive experience with us and with your fellow travelers, Cynthia! I am pleased to note that you had a pleasant encounter with our staff, as we pride ourselves in providing exceptional customer service for our guests. We look forward to welcoming you back to our hotel in the not-too-distant future!

It was a pleasure to welcome you as our guest, Jamie, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and I greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

Thank you for taking a moment to share your experience, David. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Your kind acknowledgment of the service of our associates is very much appreciated. I cannot wait to share your kind words! We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. I appreciate the feedback that you have shared, and we certainly look forward to your return!

Thank you for taking a moment to share your experience from your recent stay with us, Elizabeth. We are happy to hear that our front desk and room service team members provided you top-notch customer service! Rest assured we will pass your comments along to them. We look forward to hosting you again soon!