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Reviews of SpringHill Suites by Marriott St. Paul Downtown

3 out of 5
SpringHill Suites by Marriott St. Paul Downtown
472 JACKSON STREET, St. Paul, MN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 408 out of 536 reviews" "
Rating 8 - Good. 83 out of 536 reviews" "
Rating 6 - Okay. 21 out of 536 reviews" "
Rating 4 - Poor. 7 out of 536 reviews" "
Rating 2 - Terrible. 17 out of 536 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stay
Stayed 1 night in May 2024
Response from SHS St Paul Downtown on 20 May,2024
Thank you for taking the time to share your feedback!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, great decor, clean and free breakfast!
Stayed 3 nights in May 2024
Response from SHS ST Paul Downtown on 13 May,2024
We're glad you enjoyed your stay with us, thank you for taking the time to share your feedback!

10/10 Excellent

Gwenavae

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean, everyone was friendly.
Stayed 1 night in May 2024
Response from SHS St Paul Downtown on 10 May,2024
We're glad you enjoyed your stay with us! Thank you for taking the time to share your feedback.

10/10 Excellent

Sharon Ann

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from SHS St Paul Downtown on 8 May,2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient location and a great value.
Stayed 1 night in Apr 2024
Response from SHS St Paul Downtown on 3 May,2024
Thank you for taking the time to share your feedback. We're glad you enjoyed your stay with us.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and great stay!!
Stayed 2 nights in Apr 2024
Response from SHS St Paul Downtown on 26 Apr,2024
We're glad you found our staff to be accommodating throughout your stay. Thank you for taking the time to share your feedback.

10/10 Excellent

Isyl, Grand Forks

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and the breakfast is great.
Stayed 3 nights in Apr 2024
Response from SHS St Paul Downtown on 26 Apr,2024
We're glad you enjoyed your stay with us! Thank you for taking the time to share your feedback.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 4 nights in Apr 2024
Response from SHS St Paul Downtown on 23 Apr,2024
Thank you for taking the time to share your feedback. We're glad you enjoyed our facilities.

10/10 Excellent

Tina

Travelled with family
Beautiful hotel
Stayed 1 night in Apr 2024
Response from SHS St Paul Downtown on 23 Apr,2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property in good location for St. Paul
Stayed 4 nights in Apr 2024
Response from SHS St Paul Downtown on 10 Apr,2024
We're glad you enjoyed your stay with us! Thank you for taking the time to share your feedback.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very secure building. You couldn’t get anywhere without a key. I didn’t like the pool breaking down, but glad they are fixing it instead of ignoring it!
Stayed 1 night in Mar 2024
Response from SHS St Paul Downtown on 30 Mar,2024
We're glad you enjoyed your stay with us, thank you for taking the time to share your feedback!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff, especially Erin, were very courteous and helpful. The hotel is located near lots of great dining options and is walkable to multiple poinst of attraction including the Excel Energy Center and the State Captitol. The enclosed parking garage was super convenient, safe, and well-priced with come-and-go privelages. Our room was clean and modern, and accomodated our family perfectly.
Stayed 2 nights in Mar 2024
Response from SHS St Paul Downtown on 19 Mar,2024
Thank you for taking the time to share your feedback! We're glad you found our staff, amenities, and central location to be accommodating throughout your stay. We hope to see you again.

10/10 Excellent

Samantha, Little Canada

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and the hotel was very clean
Stayed 1 night in Mar 2024
Response from SHS St Paul Downtown on 19 Mar,2024
We're glad you enjoyed your stay with us! Thank you for taking the time to share your feedback.

8/10 Good

Alyssa

Stayed 1 night in Mar 2024
Response from SHS St Paul Downtown on 10 Apr,2024
Thank you for taking the time to share your feedback.

2/10 Terrible

Sabrina

Stayed 1 night in Mar 2024
Response from SHS St Paul Downtown on 10 Apr,2024
Thank you for sharing your feedback.

10/10 Excellent

Somboon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SHS St Paul Downtown on 12 Mar,2024
We're glad you enjoyed your stay with us. Thank you for taking the time to share your feedback!

2/10 Terrible

Lori

Stayed 2 nights in Mar 2024
Response from SHS St Paul Downtown on 30 Mar,2024
We're sorry you didn't enjoy your stay with us. Could you please shed some light on what went wrong so we can try to correct the errors for future stays?

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy access to the Xcel center.
Stayed 1 night in Mar 2024
Response from SHS St Paul Downtown on 6 Mar,2024
We're glad you enjoyed your stay with us. Thank you for taking the time to share your feedback!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at this hotel in the downtown Saint Paul area! Super convenient right off the highway, nice heated parking garage, great location, nice pool & good food!
Stayed 2 nights in Feb 2024
Response from SHS St Paul Downtown on 20 Feb,2024
We're glad you continuously enjoy your stay with us! Thank you for taking the time to share your feedback.

8/10 Good

Christina

Stayed 1 night in Feb 2024
Response from SHS ST Paul Downtown on 21 Mar,2024
Thank you for taking the time to share your feedback.

8/10 Good

emma

Stayed 1 night in Feb 2024
Response from SHS St Paul Downtown on 8 Feb,2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and nice. The pool area was a huge hit with our kids. Would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from SHS St Paul Downtown on 6 Feb,2024
We're glad you enjoyed your stay with us! Thank you for taking the time to share your feedback.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
did not expect the parking charge, didn't say anything when booked.
Stayed 2 nights in Jan 2024
Response from SHS St Paul Downtown on 3 Feb,2024
Thank you for taking the time to share your feedback. We understand that parking fees can be troublesome however, our parking fees are listed on our Expedia website under "Property Amenities." Additionally, we pride ourselves on being the most economical parking in the downtown area.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
U have to use the key card to get everywhere at the hotel
Stayed 1 night in Feb 2024
Response from SHS St Paul Downtown on 2 Feb,2024
Thank you for taking the time to share your feedback.

10/10 Excellent

vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at hotel.
The stay was wonderful would stay again. The room and hotel was very clean and the people were very friendly.
Stayed 2 nights in Jan 2024
Response from SHS St Paul Downtown on 31 Jan,2024
We're glad you enjoyed your stay with us. Thank you for taking the time to share your feedback.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well decorated. Nice big rooms and great beds.
Stayed 1 night in Jan 2024
Response from SHS St Paul Downtown on 30 Jan,2024
We're glad you enjoyed your stay with us. Thank you for taking the time to share your feedback.

8/10 Good

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was a hot tube or atleast a warmer pool
Stayed 1 night in Jan 2024
Response from SHS St Paul Downtown on 30 Jan,2024
Thank you for taking the time to share your feedback. Per health code regulations we are only allowed to warm our pool to 84*F.

8/10 Good

Terie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, conveniently located and clean. We’ve stayed here before and will more than likely keep going back.
Stayed 2 nights in Jan 2024
Response from SHS St Paul Downtown on 30 Jan,2024
We're glad you enjoyed your stay with us and continue to choose us when travelling to St Paul. Thank you for taking the time to share your feedback.

10/10 Excellent

Jake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy booking ,good price , good check-in and check out times. Clean ,comfortable, great staff
Stayed 1 night in Jan 2024
Response from SHS St Paul Downtown on 27 Jan,2024
We're glad you enjoyed your stay with us! Thank you for taking the time to share your feedback.

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SHS St Paul Downtown on 25 Jan,2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from SHS St Paul Downtown on 23 Jan,2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from SHS St Paul Downtown on 23 Jan,2024
Thank you, we appreciate you taking the time to share your feedback!

10/10 Excellent

Glenda

Stayed 1 night in Jan 2024
Response from SHS St Paul Downtown on 13 Feb,2024
We're glad you enjoyed your stay with us, thank you for taking the time to share your feedback!

10/10 Excellent

Larissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Room was clean, staff very friendly. We were able to walk to/from Excel energy center. We would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from SHS St Paul Downtown on 23 Jan,2024
We're glad you enjoyed your stay with us! Thank you for taking the time to share your feedback.

10/10 Excellent

Donny, La Crescent

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated close to everything downtown
Stayed 1 night in Jan 2024
Response from SHS St Paul Downtown on 19 Jan,2024
We're glad you enjoyed your stay with us. Thank you for taking the time to share your feedback!

10/10 Excellent

Shanna

Stayed 2 nights in Jan 2024
Response from SHS St Paul Downtown on 16 Jan,2024
We're glad you enjoyed your stay with us. Thank you for taking the time to share your feedback.

8/10 Good

DAVID

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SHS St Paul Downtown on 16 Jan,2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Lilia, Florence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay downtown
Stayed 1 night in Dec 2023
Response from SHS St Paul Downtown on 12 Jan,2024
We're glad you enjoyed your stay with us! Thank you for taking the time to share your feedback.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was big and beds comfortable
Stayed 1 night in Jan 2024
Response from SHS St Paul Downtown on 10 Jan,2024
We're glad you enjoyed your stay with us. We appreciate you taking the time to share your feedback!

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
2 nights close to excel Center as we were going to a game. Spacious, great staff loved the covered secured parking 😀
Stayed 2 nights in Jan 2024
Response from SHS St Paul Downtown on 9 Jan,2024
We're glad you enjoyed your stay with us! Thank you for taking the time to share your feedback.

10/10 Excellent

Tamara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SHS St Paul Downtown on 10 Jan,2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Dec 2023
Response from SHS St Paul Downtown on 5 Jan,2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect area for seeing lowertown St. Paul. It is a short walk to many local bars and places to eat, as well as CHS field and the capitol
Stayed 1 night in Dec 2023
Response from SHS St Paul Downtown on 29 Dec,2023
We're glad you enjoyed your stay with us and found it to be centrally located to your activities throughout your stay! Thank you for taking the time to share your feedback.

10/10 Excellent

Sidney, Weston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a little confusing but, otherwise great experience.
Stayed 1 night in Dec 2023
Response from SHS St Paul Downtown on 26 Dec,2023
Thank you for taking the time to share your feedback with us.

10/10 Excellent

Temel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern and safe
Great hotel overall. Only thing they need improvement is the sofa bed was in bad conditions. My little kids told me they felt the metal parts of the bed under the mattress
Stayed 1 night in Dec 2023
Response from SHS St Paul Downtown on 29 Dec,2023
Thank you for taking the time to share your feedback! We greatly appreciate you bringing this to our attention.

10/10 Excellent

Jodi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and secure and front desk persons were amazing!!!!
Stayed 1 night in Dec 2023
Response from SHS St Paul Downtown on 26 Dec,2023
We're glad you enjoyed your stay with us! Thank you for taking the time to share your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Clean, nice, heated parking. Have stayed more than once, this is our go-to hotel in St. Paul.
Stayed 1 night in Dec 2023
Response from SHS St Paul Downtown on 18 Dec,2023
We're glad you enjoyed your stay with us and continue to choose us when coming to St Paul. Thank you for taking the time to share your feedback!

10/10 Excellent

Onex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Response from SHS St Paul Downtown on 7 Feb,2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Christine

Stayed 3 nights in Nov 2023
Response from SHS St Paul Downtown on 13 Dec,2023
Thank you for taking the time to share your feedback!

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from SHS St Paul Downtown on 5 Dec,2023
Thank you for taking the time to share your feedback, we're glad you enjoyed your stay!