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Reviews of Hyatt Place South Bend / Mishawaka

3 out of 5
Hyatt Place South Bend / Mishawaka
215 W Day Rd, Mishawaka, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1003 reviews" "
Rating 8 - Good. 215 out of 1003 reviews" "
Rating 6 - Okay. 54 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 24 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room - thank you so much!
Stayed 1 night in May 2024
Response from Amanda on 14 May,2024
Thank you so much for your kind words!

8/10 Good

Siobhan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Amanda on 14 May,2024
Thank you!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt Place exceeded my expectations. It was quiet and very convenient. I will definitely stay here again. The breakfast was really good!
Stayed 5 nights in May 2024
Response from Ashley- Front Office Manager on 7 May,2024
Thank you!

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Convenient to all activities.
Stayed 5 nights in Apr 2024
Response from Ashley- Front Office Manager on 7 May,2024
Thank you!

8/10 Good

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Unfortunately there was a soccer camp or something going on there and there were dozens of children roaming the halls unattended. Other that that it was very clean and spacious. Good breakfast too!
Stayed 1 night in Mar 2024
Response from Front Desk on 5 May,2024
Thank you for your feedback!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite and more space that I expected
Stayed 1 night in May 2024
Response from Ashley- Front Office Manager on 3 May,2024
Thank you!

10/10 Excellent

Marvel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. It was amazing. The facility was clean and the staff was so nice. My room was clean, sheets were clean, and the room was well situated. Will stay again.
Stayed 1 night in May 2024
Response from Amanda on 3 May,2024
Thank you so much for your kind words! It was very nice to meet you & I hope to see you again on your next visit to our area!

10/10 Excellent

vito

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 4 weeks while on a clinical rotation at the hospital nearby. I truly enjoyed my stay! It was clean, safe and a very cozy environment for the time I was there.
Stayed 26 nights in Mar 2024
Response from Amanda on 3 May,2024
Thank you so much! We enjoyed having you here & hope to see you again in the future!

10/10 Excellent

Kimberly

Great place. Great breakfast.
Stayed 1 night in Apr 2024
Response from Ashley- Front Office Manager on 7 May,2024
Thank you!

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
everything was amazing
Stayed 2 nights in Apr 2024
Response from Ashley- Front Office Manager on 25 Apr,2024
Thank you so much!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Apr 2024
Response from Amanda on 24 Apr,2024
Thank you so much!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amanda on 20 Apr,2024
Thank you!!

4/10 Poor

Evan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amanda on 20 Apr,2024
I am sorry that your stay was anything less than satisfactory! If there is anything I can do for you please let me know!

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. We had a good evening.
Stayed 1 night in Apr 2024
Response from Amanda on 20 Apr,2024
Thank you so much! I am glad that you enjoyed your experience!

10/10 Excellent

Nebojsa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious room, solid complimentary breakfast. The place I would book again.
Stayed 1 night in Apr 2024
Response from Ashley on 15 Apr,2024
Thank you so much!

8/10 Good

Paul

Stayed 1 night in Mar 2024
Response from Ashley- Front Office Manager on 7 May,2024
Thank you!

10/10 Excellent

Vicki

Stayed 1 night in Apr 2024
Response from Ashley- Front Office Manager on 5 May,2024
Thank you!

10/10 Excellent

Lawrence D, spokane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !!!
Stayed 8 nights in Mar 2024
Response from Ashley on 12 Apr,2024
Thank you!

10/10 Excellent

Aimee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ashley on 12 Apr,2024
Thank you!

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
The area was good
Stayed 1 night in Apr 2024
Response from Ashley on 12 Apr,2024
Thank you!

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff quiet and clean good breakfast. Would like microwave in room but lovely place to stay!!!
Stayed 2 nights in Apr 2024
Response from Amanda on 9 Apr,2024
I am so glad that you had a good experience with us! I am sorry about the microwave. Next time you visit us if you want to have a microwave in your room we can accommodate you!! We are looking forward to seeing you on your next visit!

8/10 Good

Thomas, Denver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid hotel close to South Bend. NIce breakfast service and friendly staff.
Stayed 3 nights in Mar 2024
Response from Amanda on 7 Apr,2024
Thank you so much!

10/10 Excellent

Ying

Stayed 1 night in Apr 2024
Response from Ashley- Front Office Manager on 26 Apr,2024
Thank you so much!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always pick the Hyatt when in town.
Stayed 3 nights in Mar 2024
Response from Amanda on 6 Apr,2024
Thank you so much!

8/10 Good

Erinn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, spacious, and mattresses were very comfortable. At the busy evening arrival time, there was only one staff person. She was running the front desk, serving at the bar, and trying to keep pool towels at the pool all at the same time, so either someone called off or the hotel is sadly understaffed. This sadly affected customer service as someone was always waiting. Also, the pool was so cloudy and filled with hairballs. The amount of chlorine/chemicals to compensate burned my eyes just sitting on the deck. There was a large group of kids/pre-teens unsupervised and kept opening and closing the external pool doors, allowing cold air in and a safety hazard allowing people from the parking lot free access to the pool without key card. Breakfast was more than adequate- fresh hot eggs, potatoes, ham, yogurt parfait, waffles etc. The hotel was nice overall. Unfortunately, other guests disrespecting pool rules and cleanliness of the pool are memorable. Perhaps having security cameras or an extra person to “walk the rounds” would deter other guests poor choices.
Stayed 1 night in Apr 2024
Response from Amanda on 6 Apr,2024
Thank you so much for your kind words! I am so sorry for the issues you had during your stay & I hope we have another chance to better serve you in the future. We really try our best to accomodate everyone & keep everyone safe and happy while they are here. If there is anything else we can assist you with!

10/10 Excellent

Ying

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was smell fresh once I stepped into the room. Many stores to shop around the area. Wonderful experience! First time visit!
Stayed 2 nights in Apr 2024
Response from Amanda on 5 Apr,2024
Thank you

10/10 Excellent

Cassie

Travelled with family
Liked: Cleanliness, staff & service, amenities
We really enjoy this Hyatt property and the friendly staff. When ive needed something the staff is always very quick to assist. That is the main reason we return. The only dislikes would be the carpet as it seems to be run down and dirty in the hallways. The room carpet was better but it looked like it needs a steam clean. Other than that, very satisfied.
Stayed 1 night in Apr 2024
Response from Amanda on 5 Apr,2024
Thank you so much for your kind words!

10/10 Excellent

Deanna

Travelled with partner
Great staff, great room, great breakfast, great facilities.
Stayed 2 nights in Mar 2024
Response from Amanda on 2 Apr,2024
Thank you so much!!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service. No wait for checking in and this was the easiest check in. I have ever had. Will definitely be back again.
Stayed 2 nights in Mar 2024
Response from Amanda on 2 Apr,2024
Thank you so much!!

10/10 Excellent

Austen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience
Stayed 1 night in Mar 2024
Response from Amanda on 2 Apr,2024
Thank you so much!!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda on 29 Mar,2024
Thank you so much!!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property close to Notre Dame’s campus.
Stayed 1 night in Mar 2024
Response from Amanda on 26 Mar,2024
Thank you so much!

10/10 Excellent

Almono

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel
Stayed 2 nights in Mar 2024
Response from Amanda on 26 Mar,2024
Thank you so much!

10/10 Excellent

Caleb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, good breakfast. Room was stellar.
Stayed 2 nights in Mar 2024
Response from Amanda on 26 Mar,2024
I am so glad you enjoyed your experience!!

6/10 Okay

Shauna

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was a decent stay. Staff was awesome and responsive. However, we only got warm water, no hot water. Floors in hallways looked really stained and old. Pool looked very cloudy.
Stayed 1 night in Mar 2024
Response from Amanda on 26 Mar,2024
I am so sorry for the issues during your stay. Please know that we take your comments very seriously & they will be addressed! I hope to see you on your next visit so we can make your experience better!

10/10 Excellent

Tiffney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Favorite place to stay won’t stay anywhere else while in town!
Stayed 1 night in Mar 2024
Response from Amanda on 21 Mar,2024
Thank you so much!

6/10 Okay

Bernd, Comox

Business traveller
Disliked: Cleanliness
Fairly big rooms. A little black mold on the shower walls. Dismal breakfast
Stayed 5 nights in Mar 2024
Response from Front Desk on 17 Mar,2024
Thank you for taking the time to review our hotel. We appreciate your feedback and will be sure to address this with our entire staff. We hope you will allow us to serve you again and a chance to provide a better experience. Again, we appreciate your feedback..

10/10 Excellent

Demetrius

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda on 13 Mar,2024
Thank you so much!

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Traveled with 3 children ages 10 and under. The room was spacious and the breakfast was great. Breakfast included hot options like French toast sticks, eggs, ham, and potatoes. Perfect overnight stay for our family.
Stayed 1 night in Mar 2024
Response from Amanda on 14 Mar,2024
Thank you so much! I am glad you enjoyed your stay!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amanda on 8 Mar,2024
Thank you so much!!

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room with helpful and friendly staff.
Stayed 1 night in Mar 2024
Response from Front Desk on 4 Mar,2024
Thank you so much!

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay all around.
Stayed 1 night in Feb 2024
Response from Front Desk on 4 Mar,2024
Thank you so much!

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, nice suite and several restaurants and shopping within walking distance
Stayed 1 night in Feb 2024
Response from Amanda on 28 Feb,2024
Thank you so much!! We absolutely love interacting with our guests & providing them with the best experience possible!

8/10 Good

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Breakfast was just ok. Still would stay again.
Stayed 1 night in Feb 2024
Response from Amanda on 28 Feb,2024
I am sorry that your experience with breakfast wasn't quite up to your standards! We would love the chance to provide you with better service on your next trip to our area! If there is anything I can do to be of service to you please let me know!

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room!
Stayed 1 night in Feb 2024
Response from Amanda on 23 Feb,2024
Thank you so much!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
The place is a little out dated. Overall was happy with stay and would stay again. Breakfast was good.
Stayed 1 night in Feb 2024
Response from Amanda on 20 Feb,2024
Thank you so much for the kind words! Sorry about the outdated building though. We are working on getting an update!

10/10 Excellent

Miroslaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay with your family.
Stayed 1 night in Feb 2024
Response from Amanda on 20 Feb,2024
Thank you so much!

10/10 Excellent

Sushruta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Amanda on 20 Feb,2024
Thank you so much!

10/10 Excellent

Richard

Stayed 1 night in Feb 2024
Response from Amanda on 20 Mar,2024
Thank you so much!

10/10 Excellent

Richard

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Amanda on 15 Feb,2024
Thank you so much!