Property amenity

Reviews of Candlewood Suites Turlock, an IHG Hotel

2.5 out of 5
Candlewood Suites Turlock, an IHG Hotel
1000 Powers Ct, Turlock, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 235 out of 393 reviews" "
Rating 8 - Good. 92 out of 393 reviews" "
Rating 6 - Okay. 32 out of 393 reviews" "
Rating 4 - Poor. 18 out of 393 reviews" "
Rating 2 - Terrible. 16 out of 393 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Room was very nice.
Stayed 2 nights in Apr 2024
Response from Management on 22 Apr,2024
Hi Mary, Thank you for taking the time to review our property. We appreciate you choosing to stay with us here at Candlewood Suites Turlock. We're glad you enjoyed your stay and your room fit your needs. We look forward to welcoming you back in the future.

10/10 Excellent

Lucia, Hayward

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were welcoming and very friendly.
Stayed 2 nights in Apr 2024
Response from Management on 5 Apr,2024
Hi Lucia, Thank you very much for your kind words and choosing to stay with us here at the Candlewood Suites in Turlock. We appreciate the rating and feedback. Our staff prides itself on being welcoming and friendly and we look forward to seeing you again next time you are in the area.

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities
I was very surprised by this hotel. It was affordable and the rooms had all the amenities of home. The staff was very friendly and helpful. It was clean I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Management on 27 Mar,2024
Hi Juli,We appreciate you taking the time to leave this review. Thank you so much for your feedback and kind words. We strive to provide all the things you mentioned. Friendly, welcoming staff. Affordable rooms with the amenities to make it feel like home. We look forward to welcoming you back again next time you are in the area.

10/10 Excellent

Amelia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and updated. Didn’t realize had a kitchen and fridge, but that was my issue. I booked this room so far in advance that I forgot. It did come in handy.
Stayed 2 nights in Mar 2024
Response from Management on 25 Mar,2024
Hi Amelia, Thank you so much for rating us and the feedback. We use comments like these to make improvements for guests. We're glad you found our room updated and clean and our kitchen amenities was helpful. We hope to welcome you back again in the future.

8/10 Good

Lance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the hotel but they don’t serve breakfast.
Response from Management on 25 Mar,2024
Hi Lance, Thank you for taking the time to review our property. We're glad you enjoyed your stay. Unfortunately, we aren't able to serve/offer breakfast per brand standards but offer items available in the "Candlewood Cupboard" if guests need them. Also, our fully equipped kitchen allows guests the opportunity to make breakfast if they choose. We hope to see you again in the future.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 5 Feb,2024
Hi Shannon, Thank you for taking the time to rate us here at the Candlewood Suites Turlock. We appreciate your business and look forward to welcoming you back during your potential return visit to the area. Have a wonderful start to your week.

10/10 Excellent

Janet, Salt Springs Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 5 Feb,2024
Hi Janet, Thank you for taking the time to rate us here at the Candlewood Suites Turlock. We appreciate your business and look forward to welcoming you back to our property whenever you are back in town. Have a great start to the week!

10/10 Excellent

JACKLIN

Every time I come to Turlock this place is number one on my list. Clean, organized and welcoming customer service.
Stayed 3 nights in Jan 2024
Response from Management on 26 Jan,2024
Hi Jacklin, Thank you for taking the time to leave us a review and your kind words. I will definitely share them with our staff. We do our best to provide exactly what you described, a clean stay with a welcoming staff. Have a great day and we look forward to seeing you again upon your return visit.

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 15 Jan,2024
Hi John, Thank you for reviewing our property, Candlewood Suites Turlock. We appreciate the score and value all feedback. Have a great start to your week and we hope to see you again in the future.

2/10 Terrible

Shar

Stayed 2 nights in Dec 2023
Response from Management on 26 Jan,2024
Hi Shar, Thank you for taking the time to leave us a review. We appreciate your business and feedback. We hope to improve on this score if you decide to give us another chance in the future.

4/10 Poor

Jay

Disliked: Property conditions & facilities
Response from Management on 14 Feb,2024
Hi Jay, Thanks for taking the time to leave us a rating. We appreciate your business and hope that you give us another chance at being your hotel choice when you are back in the Turlock area. We look forward to improving that score next time. Have a great day!

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay, convenient location, property and fitness center overall satisfactory.
Stayed 1 night in Nov 2023
Response from Management on 13 Nov,2023
Hi Marlene, Thank you for taking the time to review us here at Candlewood Suites Turlock. We appreciate the kind words and look forward to welcoming you back in the future.

10/10 Excellent

Anyssa

Stayed 1 night in Nov 2023
Response from Management on 8 Nov,2023
Hi Anyssa, Thank you for taking the time to rate our property. We take pride in providing a great experience for our guests while they are in town. We appreciate you choosing us here at Candlewood Suites in Turlock for your stay and look forward to welcoming you back next time you visit the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 30 Oct,2023
Hello,Thank you for taking the time to review our property. We hope to see you again in the future.

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities
Need to double check on towels.
Stayed 1 night in Oct 2023
Response from Management on 30 Oct,2023
Hi Elizabeth, Thank you for taking the time to review us and your feedback. We use comments like these to continue to improve our service for guests. We appreciate you choosing us for your stay and hope you think of us next time you are in the area. Have a great day!

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 19 Oct,2023
Hello Jose, Thank you for taking the time to review our property. We appreciate that you chose us during your stay here in Turlock. We look forward to welcoming you back the next time you are in the area.

6/10 Okay

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on 19 Oct,2023
Hello Stephen, Thank you for choosing to stay with us at the Candlewood Suites during your visit to Turlock. We hope that we can help you again in the future and improve on anything we missed so we can do better on your next visit.

8/10 Good

David Ferrel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 19 Oct,2023
Hi David, Thank you for taking the time to review our property. We appreciate that you chose us during your stay here in Turlock. We look forward to welcoming you back next time you are in the area.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Management on 17 Oct,2023
Hi Julie, Thank you for taking the time to review us at Candlewood Suites in Turlock. We strive to make our guests' stays as enjoyable and comfortable as possible. We appreciate you choosing us for your visit and look forward to seeing you again next time you are in the area. Have a great day!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchen & Desk area
A little difficult to find, GPS loses location. Overall, the hotel was nice and at a convenient location off the freeway exist once you found it. The room was spacious. I loved the kitchen and desk area since I had a use for both. I wish there were more linens and towels, but otherwise great. Will stay here again.
Stayed 1 night in Oct 2023
Response from Management on 16 Oct,2023
Hi Michelle, Thank you for taking the time to leave us a review and the feedback. We appreciate the kind words about the room and definitely will take your comments into consideration and share them with our team to help improve our stay for future guests. We are also glad things got easier once you found our location. Thanks for choosing to stay with us here at Candlewood Suites during your time in Turlock.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Dont take a room near the elevator!🙄
We got put into a room next to the elevator equipment. Very noisy, and it would start up irregularly, even if the elevator wasn't being used, like in the middle of the night. We were dog tired from traveling and it kept us up.
Stayed 1 night in Oct 2023
Response from Management on 10 Oct,2023
Hi Dennis, Thank you for taking the time to review us and your feedback. We will definitely share this information with our team and see if we can minimize the impact of the noise for future guests. We appreciate comments like these to try to improve our service and ways we can do better as a property.We hope that the rest of your stay was enjoyable and look forward to welcoming you back to the property if and when you return to the area.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was supposed to book a hotel with free breakfast and free parking, honestly this reservation was booked on accident, but happy with the location and accommodations available here. Would stay again next time we’re in the area.
Stayed 2 nights in Oct 2023
Response from Management on 10 Oct,2023
Hi Robert, Thank you for taking the time to review us and your feedback. We're glad that the location was ideal and look forward to welcoming you back in the future.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location.
Stayed 1 night in Sep 2023
Response from Management on 19 Sept,2023
Hello Anthony, Thank you for taking the time to review us here at Candlewood Suites in Turlock. We appreciate the top score and comment. We definitely are glad to have a great location centrally located for our guests to get where they need to go. We look forward to seeing you again in the future when you are back in the area. Have a great day!

10/10 Excellent

Jose Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on 19 Sept,2023
Hello Jose, Thank you for taking the time to review our property here at Candlewood Suites in Turlock. We take pride in offering the best stay for our guests and appreciate your business. We look forward to seeing you again in the future next time you are in the area. Have a great day!

10/10 Excellent

Terry

Stayed 3 nights in May 2023
Response from Management on 19 Sept,2023
Hello Terry,Thank you for taking the time to review our property. We look forward to seeing you again in the future when you are back in the area. Have a great day!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management on 23 Jun,2023
Hi Mark,Thank you for taking the time to review us at Candlewood Suites in Turlock. We are happy you enjoyed your stay and met your expectations. We look forward to seeing you again in the future.

6/10 Okay

Trish

Travelled with partner
Liked: Staff & service
The hotel is a little tired… carpet and paint just overdue for replacement but the bed was comfortable!
Stayed 1 night in Jun 2023
Response from Management on 19 Jun,2023
Hello Trish, Thank you for choosing to stay with us at Candlewood Suites in Turlock and taking the time to leave a review. We appreciate feedback such as yours about the comfortable bed and things we can update like the carpet and paint. We are currently remodeling the hotel to enhance and update our property. We look forward to welcoming you back to the hotel in the near future. Thanks again and have a great day!

6/10 Okay

Ronald

Disliked: Staff & service, room comfort
Decent hotel central Turlock but hidden dog fee
Cleaner property but no breakfast included and watch for hidden dog fee of $75 per dog.
Stayed 1 night in May 2023
Response from Management on 19 Jun,2023
Hello Ronald, Thank you for staying with us and taking the time to leave a review. We appreciate your feedback about the cleanliness about the property and our staff takes pride in leaving that impression. We will share with our team about your experience. We are very open about the pet fee as are other hotels in the area due to the extra attention we have to take in making sure it is cleaned appropriately. Thanks again for the feedback and hope you choose to stay with us again in the future.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Management on 1 Jun,2023
Hello Jimmy, Thank you for the review our property. We appreciate the time you took to rate us and we hope to see you again soon.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Management on 23 May,2023
Ken, Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon.

2/10 Terrible

Julia

Disliked: Cleanliness, property conditions & facilities
Not the greatest disapointed homeless camp off the parking lot felt unsafe securi t y was there wont go there again
Stayed 1 night in May 2023
Response from Management on 23 May,2023
Hi Julia, Thank you for taking the time to provide us with feedback. I am sorry to hear that your stay did not meet your expectations. Please email us with a phone number or email address so our manager can discuss this with you.

4/10 Poor

sonyia, bell canyon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It smelled everywhere. Sewage smell. Staff was super kind and helpful.
Stayed 2 nights in May 2023
Response from Management on 23 May,2023
Hi Sonyia, Thank you for taking the time to provide us with this feedback. We pride ourselves on giving the best service for our guests. Please note that this information about the unpleasant smell you experienced has been shared with our staff.

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly lady at the check in desk great room Over all nice hotel
Stayed 1 night in Apr 2023
Response from Management on 23 May,2023
Hi Trent,Thank you for your review and feedback. I will share the kind words with our staff. We hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to freeway - close by places to eat or shop.
Stayed 2 nights in Apr 2023

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Very comfortable. Plesant staff.
Stayed 3 nights in Mar 2023

10/10 Excellent

Alexis

Stayed 1 night in Mar 2023

10/10 Excellent

JACKLIN

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and have stayed here before and because of comfort and cleanliness is why I will stay here again
Stayed 2 nights in Feb 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Loved how the room was well equipped with everything from kitchen utensils, plates, cups, pans and spoons. They had every little detail to make you feel like if you would be at home. Free laundry sevice just need to have your own detergent.
Stayed 1 night in Feb 2023
Response from Management on 8 Nov,2023
Hi Monica, Thank you for taking the time to review our property, Candlewood Suites in Turlock. We take pride in making sure guests feel like they are in a "home away from home". We appreciate your kind words and look forward to welcoming you back during your next visit to the area.

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Billie

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

ellen, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Oct 2022
Response from Candlewood Suites Management on 24 Oct,2022
Glad your Service Agent experiences were pleasant. Have a great day!

10/10 Excellent

Julie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Oct 2022
Response from Candlewood Suites Management on 17 Oct,2022
A clean suite leads to peace of mind while on the road, we're glad to see your stay was a success. Safe Travels!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Candlewood Suites Management on 17 Oct,2022
Thank you for taking time to rate your stay, we're glad to see it was a success!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience!
Great stay, nice room.
Stayed 1 night in Oct 2022
Response from Candlewood Suites Management on 17 Oct,2022
Thank you Victoria, we look forward to welcoming you again soon!

6/10 Okay

Jagendar

Liked: Staff & service
The carpet is very dirty bottom of my foot were brown when I got in the shower.
Stayed 2 nights in Oct 2022
Response from Candlewood Suites Management on 17 Oct,2022
Thank you for bringing your experience to our attention Jagendar, we will use your comments to provide a better experience for all guests in the future. If you would like to discuss your stay further, please do not hesitate to reach out!

10/10 Excellent

Lizete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very friendly
Stayed 1 night in Oct 2022
Response from Candlewood Suites Management on 17 Oct,2022
Making sure guest feel welcomed is one of our top priorities, glad to see your Guest Service Agent interactions were pleasant!

10/10 Excellent

Virgina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Candlewood Suites Managemen on 26 Sept,2022
We're glad to see your say was successful! Safe Travels!

10/10 Excellent

Irma

Stayed 1 night in Sep 2022