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Reviews of Residence Inn by Marriott Monroe

3 out of 5
Residence Inn by Marriott Monroe
4960 Millhaven Road, Monroe, LA

Reviews

7.8

Good

Rating 10 - Excellent. 148 out of 336 reviews" "
Rating 8 - Good. 86 out of 336 reviews" "
Rating 6 - Okay. 37 out of 336 reviews" "
Rating 4 - Poor. 40 out of 336 reviews" "
Rating 2 - Terrible. 25 out of 336 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Evan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Brent

Travelled with family
Liked: Amenities
Pool was open, but hadn't been cleaned and was not usable. Room carpet was soaking wet outside of the bathroom. Had coffee supplies, but no coffee maker. No sheets or pillows for the sofa bed. Very bad and disappointing experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
I really enjoyed my experience and would love to stay there again!
Stayed 1 night in Feb 2024

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Facility needs upgrades. Exudes shabbiness. Carpets and walkways need cleaning and/or replacement. The room was adequate, at best, but felt dingy
Stayed 1 night in Feb 2024

10/10 Excellent

Madeleine

Stayed 1 night in Feb 2024

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Joseph, San Antoino

Travelled with partner
Liked: Amenities
The rooms doors had marks on them looks like from the baggage cart, the doors need to be painted. The carpet is worn and should be replaced, hallway and room, there's a train that goes by all hours of the night.
Stayed 2 nights in Jan 2024

10/10 Excellent

TreMayne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Awesome except the smoke smell
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mildred

Stayed 1 night in Nov 2023

10/10 Excellent

William

Stayed 1 night in Nov 2023

10/10 Excellent

Rodger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a great place to stay, but could use some updating
Stayed 2 nights in Nov 2023

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very relaxing and comforting. I enjoy coming to this hotel every year. I like to give a shout out to Danielle, who was a great help Thanks for making my stay awesome
Stayed 3 nights in Nov 2023

10/10 Excellent

Phyllis Nichole, Pine Bluff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 9 nights in Oct 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Did not know that they would charge me to park in their parking lot. Was charged $5.00 to park. UNBELIEVABLE!
Stayed 1 night in Sep 2023

10/10 Excellent

Sherene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Times
My husband loves Monroe. We always have a great time. And this is a great hotel. It's in a prime location there's lots of restaurants around and plenty of shopping. The bed is comfortable but those pillows are awful.
Stayed 1 night in Sep 2023

4/10 Poor

Tom

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Goutam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cheap motel cheap stay
Real dirty motel ! Carpets are so dirty ! Old no money was invested . For one night stay was okay . Large room with kitchen ( we didn’t need ) .
Stayed 1 night in Sep 2023

10/10 Excellent

Dick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yy
Stayed 1 night in Sep 2023

10/10 Excellent

Momi, Folsom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
x
Stayed 1 night in Aug 2023

6/10 Okay

Christy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Problems with checking in. Couldn’t find reservation hrs after reserving.
Stayed 1 night in Aug 2023

4/10 Poor

Lauren

Stayed 1 night in Aug 2023

2/10 Terrible

Kilya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
The front desk refused to clean my room daily during my 3 day stay, dispute the fact that I was only booked for 3 nights. She said I could only get my room cleaned and refreshed every 3rd day. I explained I would only be there 3 days , so she explained I would get no housekeeping services. I do not recommend this hotel. It was pricey for no reason. The service sucked .
Stayed 3 nights in Jul 2023

10/10 Excellent

FREDERICKA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 3 nights in Jul 2023

8/10 Good

Brad

Stayed 2 nights in Jul 2023

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Jarrod

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The facilities are dated and when we got to our room there was a bug on our bed and a bug on our curtains. We looked under the mattresses and didn’t see any bed bugs so we let it be. Then we went to the pool where the hot tub is just a giant dangerous hole. There were a group of people drinking next to the pool. Then one of the guys that had been drinking a while got in the pool, stood in the corner for about 2-4 minutes and then hopped out. If you’re going to get in the pool just to pee in it then go inside. Got my kids and went to give them a shower. When we got to the room the shower had no hot water. So if you’re looking for a dingy hotel with a cold shower, it’ll be right up your alley.
Stayed 1 night in Jul 2023

10/10 Excellent

Akirah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very wonderful stay
Stayed 1 night in Jul 2023

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time staying at Residence Inn and it was very nice. I have no complaints. My brother said the breakfast choices were great. I would definitely stay there again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really loved this place. Very nice staff and management were excellent. The rooms is just like an apartment. Very clean rooms and quiet. Would definitely stay here again
Stayed 2 nights in May 2023

4/10 Poor

Laketa

Disliked: Property conditions & facilities
Paid $200 for a single and grandson cldnt go swimming nor play his Xbox, room was infested with nets and no body wash available in shower , only good thing was the bed slept comfortable!!! Wouldn’t dare recommend this stay to anyone especially when it’s reunion and wedding time!!! Hotels located by AppleBee’s in Monroe,La will forever be getting my coins for here on out!!! I hate I didn’t book with them earlier
Stayed 1 night in May 2023

8/10 Good

Cyrenthia

Stayed 1 night in May 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean and quiet no issues, we had two suites they accommodated us by putting them side by side for family. free breakfast was a good spread for our kids, local mall is next door for easy shopping within walking distance
Stayed 1 night in May 2023

8/10 Good

Jon

Stayed 4 nights in May 2023

2/10 Terrible

Allison

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We spent $300 for one night and the room was dirty . There was a spell that I could not put my finger on. I will never stay there again.
Stayed 1 night in Apr 2023

10/10 Excellent

Nedra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Nice amenities. Great breakfast.
Stayed 2 nights in Mar 2023

8/10 Good

Alayna

Travelled with group
Disliked: Property conditions & facilities
Overall great property. I would have appreciated the staff being a little more accommodating to the late check out request, being that I spoke and confirmed before arriving. Cleaning staff was wonderful. I would definitely book again.

10/10 Excellent

tammy

Stayed 2 nights in Mar 2023

8/10 Good

Sharon

Travelled with family
Disliked: Property conditions & facilities
Rooms located on the floor being remodeled should be closed off to guests.
Stayed 1 night in Mar 2023

6/10 Okay

Chelsie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is my 3rd time coming here. Great price for the rooms.
Stayed 1 night in Mar 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2023

6/10 Okay

Will

Liked: Cleanliness, staff & service, room comfort
Not A Happy Camper
I realize the establishment is currently under going “ Renovations” nevertheless, “Hot Water” is imperative. The trains ran constantly however, “No Horns”. That’s Great!! The Breakfast was outstanding. I was prepared to return this weekend until the Hot Water issues. Some vibrations from the Trains passing by.
Stayed 2 nights in Feb 2023

2/10 Terrible

Alexus

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Loved the cleanliness. However I Got up to leave my room at 6am. There was 6 people just layed out on the floor, against the walls and blocked the hallway.
Stayed 1 night in Feb 2023

10/10 Excellent

Clyde

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was very nice and helpful
Stayed 2 nights in Feb 2023

10/10 Excellent

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Amanda

Stayed 1 night in Feb 2023