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Reviews of Casa Munras Garden Hotel & Spa

3.5 out of 5
Casa Munras Garden Hotel & Spa
700 Munras Ave, Monterey, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 888 out of 1344 reviews" "
Rating 8 - Good. 296 out of 1344 reviews" "
Rating 6 - Okay. 101 out of 1344 reviews" "
Rating 4 - Poor. 33 out of 1344 reviews" "
Rating 2 - Terrible. 26 out of 1344 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in Apr 2024

6/10 Okay

Yanna, Princeton

Travelled with group
Liked: Cleanliness, staff & service, amenities
Small and not ventilated room. Otherwise comfortable bed with clean bedding, clean and spacious bathroom. Convenient location.
Stayed 1 night in Apr 2024

10/10 Excellent

CALEB

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness is exemplary. The entire staffs from the cleaning crew and front desk were outstanding in taking care of us during our stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, would definitely come back for a weekend getaway.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Christina

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Scott, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are half way through our stay. On the plus side, I do like the location, as it’s close to downtown and very walkable. Check in was easy and the employee was very nice and helpful. They do charge $17/day to park, which is unnecessary. It’s all open parking, and the “free” car charger is not working. The room is large and clean and the bed is comfortable (soft). We got put in an accessible room, which is fine. You can tell the room was either a smoking room at some point, as there is a very faint smell still lingering in the room. The room is also close to the maintenance shed and dumpster, so it’s kind of noisy, even very early in the morning. For the price paid, I would at least expect some complimentary water bottles in the room, especially since it marathon weekend. Most hotels I’ve stayed in for races usually do some nice extras for the runners these weekends. Overall, this is a decent place to stay while in Monterey, but there were still a few negatives to keep me from bumping it up a star.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the open air style of Casa Munras. Walking out of the room into gardens with the seagulls and sunshine is my style. So much better than a big hotel on the water where you cannot gain access to the water, or the sun, smells and nature that make Monterey great.
Stayed 4 nights in Apr 2024

6/10 Okay

Kushan

Disliked: Staff & service
It was average quality and the reception was not welcoming. On top of that they charged almost 20 to park outside in the open lot Lol. They could have covered that in the price of the hotel. We also were irritated with the constant swimming pool pump running all night next to our room.
Stayed 1 night in Apr 2024

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and area was very quiet
Stayed 2 nights in Apr 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute
Stayed 1 night in Apr 2024

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was more then we expected. It was all excellent.
Stayed 4 nights in Apr 2024

10/10 Excellent

Darleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location where you can walk everywhere you want to go in Monterey. Beautiful, clean property with a superbly friendly staff. We've stayed here several times and it never disappoints!
Stayed 2 nights in Apr 2024

8/10 Good

JoAnna

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was charming and I traveled with my pup. I felt having wood floors was a challenge especially hearing everything from the person staying above me. The room was smaller then I had thought, access to the mini fridge, the small details of the room felt dated. Like a glass table and large chair that took up space that was unusable. There were no trash bags so it felt like it wasnt the cleanest so i was taking it outside, we stayed in room 151. I am a federal employee so i would stay at the Hyatt with the spacious of their rooms, the carpet, and layout. Walking around the area it felt nice but the room was dark, small and oversized furniture for such an already small room with no carpet wasnt for me.
Stayed 3 nights in Apr 2024

8/10 Good

Monserrat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this place and it was just as good as the last one. The rooms are clean and the hotel feels safe. We will definitely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary, Oxnard

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and fast, dinning at Esteban’s was delicious our server was very attentive (Salome). Will definitely stay here again.
Stayed 2 nights in Apr 2024

8/10 Good

Daniel

Stayed 2 nights in Apr 2024

10/10 Excellent

Kevin W.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Close to everything Wonderful staff
Stayed 2 nights in Apr 2024

10/10 Excellent

David, Eastham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect family oriented stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Radia

Stayed 2 nights in Mar 2024

10/10 Excellent

Elvira

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location, walkable distance to downtown and staff is very friendly really enjoyed how pet friendly they are
Stayed 2 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Elvira,Thank you for the outstanding 5-star ratings and comments. We're glad our staff was very friendly, and you had a perfect time staying with us while enjoying our location and pet-friendly accommodations. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Craig, Washington

Stayed 3 nights in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Bed and pillows were extra comfy. Staff was great. Was not impressed with the restaurant but there were lots of dining options nearby.
Stayed 3 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Lisa,Thank you for the positive ratings and reviews. We're glad our staff provided great service and that you had a comfortable time staying at our hotel. We appreciate your feedback regarding our restaurant and have shared it with our team. We hope this does not deter you from staying with us in the future, and we have the opportunity to welcome you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

Christina, Fort Myers

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a repeat guest. Love the place and location
Stayed 4 nights in Feb 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Christina,Thank you for the excellent 5-star rating and reviews. We're always delighted to hear that repeat guests have a lovely experience and return to our hotel. We appreciate guests such as yourself and are happy to hear you enjoyed our location. We look forward to welcoming you back again soon.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ariel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accessible. I received a welcome text the morning before check in. The staff was available and answered all of our questions. The hotel is very well located. About an 8 minute walk from the wharf and an old downtown area. Lots of food, bars, desserts, and breakfast. The grounds are beautiful! And the heated pool was a fun surprise 😁
Stayed 2 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Ariel,Thank you for the outstanding 5-star ratings and comments. We're glad our staff was very accommodating and that you had a beautiful time staying at our hotel and enjoyed the outdoor heated pool and our location. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about it! Will stay on our return in the future and will recommend to friends and family.
Stayed 4 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Jason,Thank you for the wonderful 5-star ratings and comments. We're glad you enjoyed everything our hotel has to offer, and we appreciate the recommendations to your family and friends. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was the room was small and having to pay for parking every day.
Stayed 4 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Matthew,Thank you for taking the time to write this review. Regarding the parking fee, this goes directly toward our efforts to create a secure environment. This includes a nightly security guard, security cameras, and other features that help to keep the parking lot safe and exclusive to our guests. However, we appreciate all your feedback, as this helps us evaluate our hotel and the services we offer to enhance the guests' experience. We hope this does not deter you from staying with us in the future, and we have the opportunity to welcome you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Walkable to downtown area .
Stayed 2 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Antionette,Thank you for the wonderful 5-star ratings and comments. We're glad you had a nice time staying with us and enjoyed our location. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
California classic, super clean, great heated pool, beautiful grounds, lucky to live 90 miles away. Definitely will stay again.
Stayed 2 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear William,Thank you for the fantastic 5-star ratings and comments. We're glad you had a beautiful and great time staying with us and enjoyed the heated pool. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

6/10 Okay

Tori

Convenient location, but average on everything. I’ll go somewhere else next time
Stayed 2 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Tori,Thank you for taking the time to write this review. We were disappointed to learn your most recent stay was not what you had expected. We do our best to provide a unique and personalized boutique experience that demonstrates value to our guests. Our hotels offer guestrooms with Spanish-inspired decor and modern elegance, an outdoor heated outdoor, an on-site award-winning restaurant, a relaxing spa, a complimentary bike program, and much more. We understand each experience may differ, and we're glad you enjoyed our location. Your feedback is important to us and has been shared with our team, as it helps us evaluate our hotel.Sincerley,Casa Munras Garden Hotel & Spa

8/10 Good

Taelor

Stayed 3 nights in Mar 2024

10/10 Excellent

savanna

Travelled with partner
Liked: Cleanliness, staff & service
we had a very nice stay, wish there was a hot tub at the pool.
Stayed 2 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear savanna,Thank you for the 5-star ratings and comments. We're glad you had a nice time staying with us. We appreciate all your feedback and have shared it with our team, as it helps us evaluate our hotel. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

Yvonne

Stayed 1 night in Mar 2024

8/10 Good

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property grounds are well maintained and beautiful. The location is centrally located and you can walk anywhere. The bed was comfortable and the room was quaint. The only downfall was the bathroom. It was very clean but had an odd smell when you turned on the water. The shampoo/conditioner seemed watered down. Other than that it was great!
Stayed 2 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Kristin,Thank you for taking the time to write this review and bringing this to our attention. We apologize for the issues you experienced and have shared this feedback with our Housekeeping and Maintenance teams in an effort to resolve the matter. We're glad you had an overall beautiful and comfortable time staying at our hotel and enjoyed our location. We certainly hope this does not deter you from staying with us in the future, and we have the opportunity to welcome you back again soon.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

Christopher W

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoyable to stay.
Stayed 2 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Christopher W,Thank you for the 5-star ratings and comments. We're glad you always have an enjoyable stay at our hotel. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

desi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Desi,Thank you for the wonderful 5-star ratings and comments. We're glad we were able to provide value for your stay. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

Yvette

Travelled with partner
Liked: Staff & service, property conditions & facilities
Quaint and quiet inn with an amazing restaurant Esteban’s. Their tapas are superb. Staff were super friendly.
Stayed 1 night in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Yvette,Thank you for the terrific 5-star ratings and comments. We're glad our staff was very friendly and that you had a quaint and quiet time staying with us and enjoyed the tapas at our restaurant. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are too thin.
Stayed 2 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Rachel,Thank you for taking the time to write this review. We appreciate your feedback regarding the walls and understand that surrounding noise levels can disrupt a good night's rest. We apologize for the issues you experienced and have shared this with our teams in an effort to evaluate our hotel. The comfort of our guests is our highest priority. We hope this does not deter you from staying with us in the future, and we have the opportunity to welcome you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

Itzayana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super amazing. Parking is pretty cool though fills up at night but thats to be expected. Overall room was super clean and cozy, super quiet at night, relaxing and would totally stay there again!
Stayed 3 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Itzayana,Thank you for the wonderful 5-star ratings and comments. We're glad you had an amazing, relaxing, and cozy time staying with us. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

10/10 Excellent

Jade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is quiet and convenient walkable, gas station very close. The hotel very clean and cozy. The service was very polite.
Stayed 2 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Jade,Thank you for the wonderful 5-star ratings and comments. We're glad our staff was very courteous and that you had a quiet and cozy time staying with us and enjoyed our convenient location. We look forward to welcoming you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

8/10 Good

Catalin, Folsom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location which is close to many things. The staff is super friendly and willing to help. The rooms are tiny and no so modern which can be a problem for longer stay.
Stayed 1 night in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Catalin,Thank you for the positive ratings and comments. We're glad our staff was very accommodating and that you had an overall good time staying with us and enjoyed our location. We appreciate your feedback, as it helps us evaluate our hotel to enhance the guests' experience. We certainly hope we have the opportunity to welcome you back during your next visit to Monterey.Sincerely,Casa Munras Garden Hotel & Spa

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed several times here. This was the most crowded ever. Parking is extremely tight. The room had a few maintenance issues and there was. Construction outside our window which was somewhat annoying. This is the first time I have heard people speaking through the walls and plumbing noises. It is still a nice property with good beds and bedding and such nice staff.
Stayed 3 nights in Mar 2024
Response from Casa Munras Garden Hotel & Spa on 22 Apr,2024
Dear Steve,Thank you for taking the time to write this review. We're delighted to hear you have stayed with us in the past and continue to choose our hotel during your visits to Monterey. However, we were disappointed to learn your most recent visit was not up to par with previous visits. Your feedback is important to us and has been shared with our Maitnenance teams and we apologize for the issues you experienced. We're glad our staff provides great service, and that you enjoyed our hotel. We certainly hope this does not deter you from staying with us in the future, and we have the opportunity to welcome you back again soon.Sincerely,Casa Munras Garden Hotel & Spa