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Reviews of Résidence Club mmv le Hameau des Airelles

4 out of 5
Résidence Club mmv le Hameau des Airelles
ZAC de l'Obélisque, Montgenevre, Hautes Alpes

Reviews

8.2

Very good

Rating 10 - Excellent. 44 out of 128 reviews" "
Rating 8 - Good. 56 out of 128 reviews" "
Rating 6 - Okay. 22 out of 128 reviews" "
Rating 4 - Poor. 4 out of 128 reviews" "
Rating 2 - Terrible. 2 out of 128 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Simon

Travelled with family and small children
Nice stay, easy instructions on arrival and nice quiet area of town
Stayed 7 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Ski in ski out, great value for money in a fantasic resort. Been back 6 times now.
Stayed 7 nights in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wonderful place for a family skiing holiday. The room was great and amazing to be able to ski right from the door.
Stayed 6 nights in Dec 2023

6/10 Okay

Clair

Travelled with family
We couldn’t get into our room until 6.45pm. When we did get in the upstairs bedrooms had not been cleaned and the beds were not made. Three times we queued at reception on arrival day, each time the wait was at least 45-50 minutes. Issues were eventually resolved and the apartment was spacious, staff do their best to help but they are understaffed. The spa area clearly states no under 18s but children take over the area! so adults can’t use the facilities.
Stayed 7 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 7 nights in Mar 2023

8/10 Good

Mikkel

Stayed 7 nights in Mar 2023

8/10 Good

AE

Stayed 7 nights in Mar 2023

10/10 Excellent

Steven

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent apartment for our 5 day trip. Close to the town, walkable in the evenings but ski bus during the day. Piste across the road too! Apartment was clean, tidy and spacious. Staff were friendly and helpful. Spa area was nice. Would visit again.
Stayed 4 nights in Mar 2023

8/10 Good

Adam

Travelled with group
Liked: Room comfort
A mixed bag
Lots of good things about this place — location, access to piste, ski to door, a well stocked shop and pizza place next door. Lots of things that could be better. They have all the facilities you could want but they’re all slightly lacking. The pool was quite cold and the spa area isn’t nearly big enough to accommodate the amount of people that want to use it every evening. It seems like they don’t ever have enough staff to cope with the scale of the place. It took two days of trying to get an extra set of sheets to turn our double bed into two singles (even though we’d requested two singles on our booking). And as is often the case in these kinds of places, there’s no one around to help in the evenings so you kind of have to fend for yourself or wait if you have any problems. The rooms are a good size and have everything we needed but they’re a bit tired, as is the whole building. On the whole it’s not as nice as the photos make it look but it’s a good price so I guess you get what you pay for and if you want a good location for skiing, it definitely ticks that box
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Wonderful stay for family ski trip
Wonderful stay for the week of Christmas. Apartments are very comfortable and clean, beautiful balconies/views. Kitchen had what we needed, dishwasher, convection oven, kettle, toaster, coffee maker (Tassio capsules). Plenty of storage and adjustable heaters in each room so always cozy. Ski in/out for one lift, but free shuttle bus picks up outside which takes you to main Ski area in 5 mins. Evening activities and treats in the main lounge was always a treat (younger kids enjoyed he silly staff). Be sure to bring a few kitchen ingredients from home if travelling by car. Only provided tiny bottle of dish soap, sponge, one bin bag, three dishwasher tablets, and kitchen cloth. No hand soap or any cooking essentials. There is a Proxi market just next door that sells everything you need (even individual dishwasher tablets!) also take away pizzas on weekends. We loved our stay and can’t wait to come back. ** only complaint was cost of publicparking across the street. €17 a night or €77 a week but if you take car out to drive anywhere you pay more. Limited underground parking is available at hotel so do ask when booking. **
Kids room
View over the pool
Stayed 7 nights in Dec 2022

6/10 Okay

lee

Stayed 7 nights in Apr 2022

10/10 Excellent

Guastavino

Travelled with family
Liked: Cleanliness, room comfort
Tutto bene , via ma....
Molto carina, la zona dedicata allo spa e alla piscina.Manca personale che parli italiano, ma non è un grosso problema. Trovo paradossale che in una struttura a 2 km dal confine non ci siano neanche due canali tv in italiano (o in inglese o in tedesco o in spagnolo), solo programmi codificati in francese. In vacanza non vai per vedere la tv ma magari un 10 minuti di un tg, o un cartone lampo per bambini. in ogni caso Di sicuro se ci saranno buone offerte ci torneremo
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Not great
We booked this accommodation as it looked great in the pictures but they were a bit deceiving. Bedrooms are absolutely tiny, my children shared a bunkbed room and you could only walk in sideways. Beds were also rock hard, but thats just down to personal preference. The staff were very rude and not helpful whatsoever, one person informed me that the cleaning fee was included in our rate, another person said it wasnt. There also was no information regarding checking out and what needed to be done, ie linens to be left in a big black sack ( which wasn't in our apartment and we had to ask for) , where the bins were etc.. the corridors and elevator were filthy, there was a trolley of dirty linens left in one of the corridors for days. The pool was nice, but the jacuzzi and sauna were always full so i couldn't use them, for an accommodation this big there should be a second jacuzzi! The only thing going for this accommodation was the lower price compared to other accommodations around, the location being beside a ski lift, and also next to ski school for my kids. I wouldn't stay here again.
Stayed 7 nights in Mar 2022

8/10 Good

John

Liked: Cleanliness, room comfort
Good, but could be better
The stay was good, not great skiing weather which meant we had to stay in the apartment more than we planned. The apartment is nice, reasonably clean, and well located, but I wouldn’t say is was the best we’ve stayed in Montgenevre.
Stayed 7 nights in Mar 2022

2/10 Terrible

Verified traveller

Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ski From the Door
A familiar place for us, it is useful to plan for the late check-in by either having accessible ski-clothes on arrival for an afternoon ski, or a good long lunch. Slope access perfect for those who are not needing ski-school but a regular bus stops by the complex. Pool is early evening fun.
Stayed 7 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Pleasant stay but needs improvement to be 4 star
Check in is later than most, there is luggage storage but its not secure or well managed, anyone can access it. Lifts are very slow, can be a 10 minute wait if you are unlucky but had little option as the building is a maze of corridors. Pool was nice, changing areas lack privacy and at the wrong time of the day the facilities were packed. Thought the room was a nice size, cleaned well, lacked basics such as 1 toilet roll and the provided inventory of items was unnecessary when the items were not all there. Broken items in the bathroom had to be reported.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
An excellent base in Montgenevre. Great spa to relax tired muscles.
Stayed 7 nights in Feb 2019

6/10 Okay

Ben

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Nice room, very noisy and poor pool.
Check in was easy and staff very useful, room was as expected however floors where very dirty. There is apparently no parking anymore so we had nowhere to leave the car and the fridge was not on when we arrived so had nowhere to put shopping we had bought. We also stated two double beds and the booking agent even made a special request for this, however it had not been done. The welcome pack is basically useless and does not tell you any information about the buses, the pool, where to put rubbish, how to use the oven, contact numbers, the Wi-Fi code or even what to do when checking out. The room was very noisy and you can hear every footstep made or door closed in the whole place, I was woken up lots in the night by this. A party kept me up until 4am one morning and there was no number for me to call to complain. We only used the pool once, it wasn’t very warm, you don’t get any towels, the steam room smelt and the Jacuzzi fits about 3 people in, which for a complex with 200 rooms is pathetic. The ski room leads straight to the slopes, although this is on the small side of the mountain and there is no boot warmer. There is a small shop below the complex which sells food as well as cooked pizzas to take away, the bus stop is also there.
Stayed 7 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe the position of this property is fantastic, just metres from a piste, shops and supermarket. It is always clean and tidy, the hot water and heating are great.
Stayed 7 nights in Jan 2019

6/10 Okay

SAV, Australia

Liked: Property conditions & facilities
Disliked: Staff & service
Apartment OK, but short bed with bad mattress
- Pay extra for parking - No parking around the hotel entrance/check-in - Check-in was only possible after 5pm (weekdays) - Apartments need to be cleaned, bed linens removed and garbage disposed before checking-out (or it costs extra) - WiFi free, but not working most of the time - Balcony was dirty - Washing/drying expensive (EUR 6 & EUR 7 per load)
Stayed 9 nights in Jun 2018

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skiing in Montgenevre
Great choice of accommodation for a winter family trip with a ski in ski out bonus.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Lovely time. Clean. Great views. Loads of snow. Right next to lift. Would stay again
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, reasonably priced.
Good location. Clean and welcoming hotel. Pool and spar are great. Family friendly. Wifi could be better and reception only open for a few hours a day. Would stay again.

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Very close to piste
Apartment was clean and tidy, large fridge and good kitchen. Only 20 metres from ski room to piste- nearest lift is the Serre-Thibaud 'chondola' which is the fastest lift in the resort, amongst a lot of slow ones.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended

4/10 Poor

Caroline, UK

Disliked: Cleanliness, staff & service, room comfort
Smelly Toilet
We spent a week at this hotel. We reported the toilet on arrival as it stank on our second day and were told someone would come and check it out but that we didn't need to be in the room. No one came. On the 3rd day again we complained and the day after a man came and put some product in the drain, this was ok for an hour or so and then the smell increased dramatically. By the end of the week the whole apartment smelt of drains, our clothes smelt and it was disgusting. On the Friday our last day we demanded that someone come and smell the apartment and toilet and they agreed that it stank and we requested for the manager to come and see us. When the manager eventually came they were of no help what so ever and told us that we should have requested to move rooms earlier in the week - albeit when we checked in we were told we had the last available apartment so couldn't move. We have stayed here previously hence why we rebooked and we were very disappointed with the service we received in relation to our smelly toilet. We will not be recommending this hotel to anyone in the future and will in future stay elsewhere. We had an excellent skiing holiday and luckily due to the nature of the holiday we only spent limited time in the appointment, however the time we did spend in the apartment was spoilt due to the horrendous smell. I would not recommend this apartment as a 4 star apartment to stay - rated far too highly!!

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jan 2024

6/10 Okay

Marco

Travelled with family
Liked: Cleanliness
Non da 4 stelle ma pulita....Spa troppo piccola per la struttura e acqua della piscina esterna fredda...28gradi sono pochi quando fuori si è sotto zero. Personale della reception che non parla italiano e anche veramente scarso in Inglese.
Stayed 2 nights in Jan 2023

8/10 Good

Pierre

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Dan
Il nous a été attribué une chambre alcôve pour 1 couple adultes,nous trouvons des lits superposés bancales dans un espace de 4 m2 intolérable
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2022

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness, room comfort
Séjour en famille
Très bon séjour dans l’ensemble, appartement propre cependant la literie est de matelas trop fermes. Aussi, si la voiture n’est pas stationnée dans le garage de la résidence, le déchargement et chargement des affaires sont très compliqués. Départ ski aux pieds mais retour plus difficile pour un débutant.
Stayed 7 nights in Feb 2022

8/10 Good

Aurelie

Travelled with family
Liked: Cleanliness, room comfort
Très bel endroit appartement confortable Cependant, aucun suivi lors des demandes taies d’oreillers manquantes demandées deux fois en une journée. Ainsi qu’une nouvelle cafetière car celle présente était cassée mais nos demandes n’ont pas abouties.
Stayed 2 nights in Jan 2022

6/10 Okay

anastasios

Travelled with family
Stayed 7 nights in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Stayed 7 nights in Dec 2021
Response from Frederic S on 19 Dec,2021
bonjour, merci d'avoir répondu au questionnaire. sincères salutations

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Super séjour
Super équipe d'animation. Accueil sympathique. Notre studio était très agréable, très propre, et bien équipé. A moins de 3 minutes du centre ville à pieds, au calme. Beaucoup d'activités sont proposés à nos enfants (11 et 15 ans) et de très belles balades autour de Montgenevre. Seuls les couloirs sont un peu défraichis, mais les infrastructures sont très propres et en très bon état. Super séjour.
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
logement tout confort, disponibilité du personnel - proximité route et bruit du trafic
Stayed 7 nights in Jul 2021

8/10 Good

claudia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2020

10/10 Excellent

PASCAL M.

Liked: Cleanliness
Très bel emplacement
Propriété très bien gérée, accueil excellent, cadre magnifique !
Stayed 7 nights in Jul 2020

8/10 Good

rafik

Travelled with family
Liked: Cleanliness
Séjour chez un MMV ?
J’ai réservé depuis le mois de février et j’avais précisé que je voulais être en hauteur et non à côté du parking sur la route finalement on m’a mis à côté du parking sous la route heureusement que j’ai refait ma demande et qu’ils ont accepté c’est la seule chose qui a mal commencé sinon par la suite tout était parfait
Stayed 7 nights in Jul 2020

10/10 Excellent

Olivier

Travelled with family
Liked: Cleanliness, room comfort
Beau séjour ressourçant en famille en montagne !
TRÈS beau séjour en famille. Belle station, belle résidence mmv, chouette appart, beau panel d activités. J avais cru lire qu il y avait un restaurant mais on ne l a jamais vu. Est ce du au COVID ? Super club ado pour notre ado. Seul bémol: on a eu beau réserver en février soit 6 mois à l avance en cochant le kit bébé vu notre baby de 6 mois et à l arrivée, rien de prêt dans l appartement. Il a fallu 2 heures avant d obtenir tous les éléments : chaise haute il a fallu insister car on m amenait un rehausseur pour un enfant de 3/4 ans donc inadapté, baignoire, coussin à langer... C'est un peu frustrant à l arrivée. Concernant la propreté, le sol collait et un drap et une taie étaient sales, je les ai changés. Par ailleurs, j avais bien réalisé le check-in à l avance qlq jours avant notre arrivée et à la réception, j ai qd même du tout confirmer à nouveau. Pas sûr que ce'a soit plus rapide donc. Pour la suite, rien à redire. On reviendra ! MERCI
Stayed 7 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
J'ai apprecié la propreté de la residence et de l'appartement, la piscine, sauna, hamam. J'ai moins apprécié le manque de clareté des informations et reperes dans les couloirs pour trouver notre appartement lors de notre arrivée.(les acenceurs etant fortements occupés nous avons passé 1heure a trouver notre apoartement!!
Stayed 7 nights in Mar 2020

6/10 Okay

Marjan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2020

10/10 Excellent

Stéphane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Je connaissais déjà l'établissement, c'est toujours très bien.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Mi è piaciuto la posizione di questa struttura e la piscina al aperto. Il personale della reception molto gentile e disponibile.
Stayed 3 nights in Jan 2020

8/10 Good

Gaelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel appart Hotel au pied des pistes. Supérette à 2 minutes
Stayed 3 nights in Jan 2020