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Reviews of Holiday Inn Hotel & Suites Montreal Centre-ville Ouest, an IHG Hotel

3.5 out of 5
Holiday Inn Hotel & Suites Montreal Centre-ville Ouest, an IHG Hotel
1390 Boulevard René-lévesque Ouest, Montreal, QC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1521 out of 2166 reviews" "
Rating 8 - Good. 434 out of 2166 reviews" "
Rating 6 - Okay. 101 out of 2166 reviews" "
Rating 4 - Poor. 46 out of 2166 reviews" "
Rating 2 - Terrible. 64 out of 2166 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maxime, quebec

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La vue étais magnifique au 12 étage. La piscine étais très belle et accesible aux famille. Sauna et spa à votre porter et pas trop achanlandé. Nous avons adoré le balcon oû la piscine qui donne une vue sur tout Montréal. Lit HYPER confortable Très propre et bien entretenue comme hotel , personnel charmant et souriant. Les prix du restau sont parfait et la nourritureest excellente. Tout est à porter à pied. Nous recommandons vivement cet hotel ,
Stayed 1 night in Apr 2024
Response from Ella M. on 29 Apr,2024
Cher Maxime,Merci infiniment d'avoir partagé votre expérience avec nous!Nous sommes ravis que votre séjour chez Holiday Inn & Suites Montreal Centre-ville Ouest vous ait plu. Vos mots gentils concernant notre personnel et nos services nous vont droit au cœur.Nous avons hâte de vous accueillir de nouveau pour un autre séjour inoubliable!Cordialement, Ella M., Gérante au Service à la Clientèle

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Very good area and easy to get around for shopping and subway.
Stayed 2 nights in Apr 2024
Response from Ella M. on 29 Apr,2024
Dear Gregory, Thank you so much for your 5 stars review! We are delighted to see you enjoyed your stay, and we hope to have the pleasure to welcome you again!Kind regards,Ella M., Guest Services Manager

10/10 Excellent

jennifer

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay would be back again
Stayed 1 night in Apr 2024
Response from Darcy on 28 Apr,2024
Dear Jennifer, Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest. We are glad you enjoyed your stay and hope you will come visit us again! Best regards, Darcy

10/10 Excellent

Kunal

Business traveller
I loved staying at Holiday Inn Hotel & Suites Montreal Centre-ville Ouest, an IHG Hotel. Very clean & excellent service. Friendly staff, they got all my needs taken care of right away. Room was big & spacious. Most importantly, the view was gorgeous of the Montréal downtown.
Stayed 4 nights in Apr 2024
Response from Darcy on 28 Apr,2024
Dear Kunal, Thank you for choosing the Holiday Inn & Suites Montreal Centre-ville Ouest for your recent stay in our city. A positive guest experience is something our staff takes great pride in, which is why we value your feedback. We hope you will visit us again. Best regards, Darcy

8/10 Good

Edy Michel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
New hotel, well kept with clean and spacious rooms.
Stayed 2 nights in Apr 2024
Response from Darcy on 28 Apr,2024
Dear Edy, Thank you for your comments about your recent stay with us. We hope to have the pleasure of welcoming you again in the future! Cordially, Darcy

8/10 Good

Eric

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Everything was just great the place was nice and the staff members was very very helpful
Stayed 1 night in Apr 2024
Response from Fiorella, Public Relations Manager on 25 Apr,2024
Dear Eric, We're delighted to hear that you had a pleasant stay at our hotel. Your compliments about our friendly staff and property are greatly appreciated. We look forward to welcoming you back in the future!Warm regards, Fiorella, Public Relations Manager.

2/10 Terrible

Chris

Business traveller
Liked: Amenities
Disliked: Cleanliness
Carpet in the Room was very dirty with noticeable coffee and ??? stains. Manager on duty at check-in(April 17 15:00) was extremely rude.
Stayed 2 nights in Apr 2024
Response from Fiorella, Public Relations Manager on 24 Apr,2024
Dear Chris,Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest.We are sorry to hear that we did not meet your expectations. Please contact us directly if you wish to share more details about your stay. We hope that you will give us another chance in the future.Warm regards, Fiorella, Public Relations Manager.

10/10 Excellent

Serene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything about this hotel!
Stayed 2 nights in Apr 2024
Response from Fiorella, Public Relations Manager on 24 Apr,2024
Dear Serene,Thank you for choosing the Holiday Inn & Suites Montreal Centre-ville Ouest for your recent stay in our city. A positive guest experience is something our staff takes great pride in, which is why we value your feedback. We hope you will visit us again. Best regards, Fiorella,Public Relations Manager.

10/10 Excellent

Yves

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very attentive and helpful.
Stayed 1 night in Apr 2024
Response from Ella M. on 23 Apr,2024
Dear Yves, Thank you so much for your review. Your kind words about our staff and services mean the world to us, and we can’t wait to welcome you back for another memorable stay! Sincerely, Ella M., Guest Services Manager

10/10 Excellent

Hadasse

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Apr 2024
Response from Ella M. on 23 Apr,2024
Dear Hadasse, Thank you so much for your lovely comment about your recent stay with us. We hope to have the chance to welcome you back soon!Cordially,Ella M., Guest Services Manager

10/10 Excellent

Tera

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ella M. on 19 Apr,2024
Dear Tera, Thank you for the 5/5 review! We are delighted to see you enjoyed your stay!Best regards,Ella M., Guest Services Manager

8/10 Good

Andrea

Travelled with partner
Liked: Amenities, property conditions & facilities
Very good stay, but housekeeping didn't make it to our room on our second day.
Stayed 2 nights in Apr 2024
Response from Darcy on 17 Apr,2024
Dear Andrea, Thank you for your comments about your recent stay with us. Please note we were unable to cover your room the second day as the DND sign was on the door. For a future stay, if you decline the service but would still like to have the extra water and coffee as they are complimentary please do not hesitate to contact the Front desk at any time. We hope to have the pleasure to welcome you again in the future! Cordially,

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic place to stay. Walkable to many attractions. Underground parking was great. Loved the gym!
Stayed 2 nights in Apr 2024
Response from Darcy on 17 Apr,2024
Dear Kelly, Thank you for sharing your recent experience with us. We are glad to see you rated us with a perfect score and we appreciate your feedback. Thank you again and we look forward to welcoming you back soon. Best regards, Darcy

2/10 Terrible

pierre

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Darcy on 17 Apr,2024
Cher Pierre, Merci d'avoir choisi le Holiday Inn & Suites Montréal Centre-ville Ouest. Nous sommes navrés de constater que votre séjour n'était pas à la hauteur de vos attentes et vous invitons à nous contacter directement si vous souhaitez nous en dire plus sur les problèmes rencontrés. En espérant avoir la chance de vous recevoir à nouveau dans le futur,

10/10 Excellent

Mitchell

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Modern hotel. Great location. Loved the pool
Stayed 1 night in Apr 2024
Response from Darcy on 17 Apr,2024
Dear Mitchell, Thank you for your comments about your recent stay with us. We hope to have the pleasure of welcoming you again in the future! Cordially, Darcy

10/10 Excellent

Dori

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in downtown Montreal. Short, easy walk to Bell Centre. Fantastic shopping on St. Catherine’s street/Eaton Centre is only a couple blocks away. Lots of bars and restaurants in very close proximity. Short 20-30 minute drive from the airport. Hotel has pool, hot tub, sauna and outdoor balcony areas for sitting -open early and late. Perfect for pre or post adventuring in the city. Would highly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Ella M. on 15 Apr,2024
Dear Dori, Thank you so much for your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us at Holiday Inn & Suites Montreal Centre-ville Ouest. Your kind words mean the world to us, and we can’t wait to welcome you back for another memorable stay! Regards, Ella M., Guest Services Manager

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ella M. on 15 Apr,2024
Dear Jillian, Thank you for staying with us. We are glad to see you gave us a perfect score and hope to welcome you back soon!Sincerely, Ella M., Guest Services Manager

10/10 Excellent

Vladimir

Liked: Cleanliness, amenities, property conditions & facilities
The service was great as well as the hotel
Stayed 2 nights in Mar 2024
Response from Ella M. on 15 Apr,2024
Dear Vladimir, Thank you for sharing your experience with us. Your kind words about our staff and services mean the world to us, and we can’t wait to welcome you back for another memorable stay! Regards, Ella M., Guest Services Manager

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, attentive, professional staff, and clean property.
Stayed 1 night in Mar 2024
Response from Darcy on 20 Apr,2024
Dear Janet, We're delighted to hear that you had a pleasant stay at our hotel. Your compliments about our friendly staff and clean rooms are greatly appreciated. We look forward to welcoming you back in the future! Sincerely, Darcy

10/10 Excellent

Michael

Travelled with group
Very clean, good service
Stayed 3 nights in Apr 2024
Response from Ella M. on 15 Apr,2024
Dear Michael, Thank you so much for your comments. We are delighted you enjoyed your stay and hope to welcome you again soon!Best regard,Ella M., Guest Services Manager

10/10 Excellent

Kirby

Travelled with group
Very clean
Stayed 1 night in Apr 2024
Response from Ella M. on 15 Apr,2024
Dear Kirby, Thank you very much for your review. We look forward to welcoming you back soon!Sincerely,Ella M., Guest Services Manager

10/10 Excellent

Trey

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ella M. on 15 Apr,2024
Dear Trey, Thank you for the 5/5 review. We are glad you enjoyed your stay!Best regards,Ella M., Guest Services Manager

10/10 Excellent

CHIU KELVIN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good location
Stayed 3 nights in Apr 2024
Response from Ella M. on 9 Apr,2024
Dear Chiu Kelvin, Thank you for sharing your recent experience with us. We are glad to see you rated us with a perfect score and we appreciate your feedback. Thank you again and we look forward to welcoming you back soon. Best regards, Ella M., Guest Services Manager

2/10 Terrible

Heidi

Disliked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Emma on 10 Apr,2024
Dear Heidi. Thank you for staying at the Holiday Inn & Suites Montreal Downtown West. Your satisfaction is very important to us, and we deeply regret that we did not meet your expectations during your experience with us. We hope you will give us another chance if your travels bring you to Montreal. Kind regards,EmmaGuest Service Manager

10/10 Excellent

Alicia

Travelled with family
Liked: Amenities, property conditions & facilities
Clean, close to the Bell Centre
Stayed 2 nights in Apr 2024
Response from Ella M. on 23 Apr,2024
Dear Alicia, Thank you so much for the 5/5 review.We look forward to welcoming you again!Best regards,Ella M., Guest Services Manager

10/10 Excellent

mark

Stayed 1 night in Apr 2024
Response from Darcy on 28 Apr,2024
Dear Mark, Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest. We are glad you enjoyed your stay and hope you will come visit us again! Best regards, Darcy

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great room, close to everything
Stayed 2 nights in Apr 2024
Response from Fiorella, Public Relations Manager on 8 Apr,2024
Dear Monique,We're delighted to hear that you had a pleasant stay at our hotel. Your compliments about our staff and rooms are greatly appreciated. We look forward to welcoming you back in the future! Regards, Fiorella, Public Relations Manager.

8/10 Good

Douglas

Stayed 1 night in Apr 2024
Response from Ella M. on 9 Apr,2024
Dear Douglas, Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest. We are glad you enjoyed your stay and hope you will come visit us again! Best regards, Ella M., Guest Services Manager

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great Location! Nice property.
Stayed 2 nights in Apr 2024
Response from Fiorella, Public Relations Manager on 8 Apr,2024
Dear Kenneth,Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest. We are glad you enjoyed your stay and hope you will come visit us again! Best regards, Fiorella, Public Relations Manager.

10/10 Excellent

Cameron

Stayed 2 nights in Apr 2024
Response from Darcy on 28 Apr,2024
Dear Cameron, Thank you for choosing the Holiday Inn & Suites Montreal Centre-ville Ouest for your recent stay in our city. A positive guest experience is something our staff takes great pride in, which is why we value your feedback. We hope you will visit us again. Best regards,Darcy

10/10 Excellent

Athol

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot
Stayed 1 night in Apr 2024
Response from Fiorella, Public Relations Manager on 5 Apr,2024
Dear Athol, Thank you for your comments about your recent stay with us. We hope to have the pleasure to welcome you again in the future! Cordially, Fiorella, Public Relations Manager.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and service
Stayed 1 night in Apr 2024
Response from Fiorella, Public Relations Manager on 5 Apr,2024
Dear Shawn, Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest. We are glad you enjoyed your stay and hope you will come visit us again! Sincerely,Fiorella, Public Relations Manager.

10/10 Excellent

Binyamin, OTTAWA

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Fiorella, Public Relations Manager on 5 Apr,2024
Dear Binyamin,Thank you for sharing your recent experience with us. We are glad to see you rated us with a perfect score and we appreciate your feedback. We look forward to welcoming you back soon. Best regards, Fiorella, Public Relations Manager.

8/10 Good

Nick

Liked: Cleanliness, property conditions & facilities
Close to the Bell Centre. Very new and Clean.
Stayed 1 night in Mar 2024
Response from Fiorella, Public Relations Manager on 5 Apr,2024
Dear Nick, Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest. We appreciate your comments about your recent stay with us and we hope to have the pleasure to welcome you again in the future! Best regards, Fiorella, Public Relations Manager.

10/10 Excellent

Remzija

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean rooms
Stayed 1 night in Mar 2024
Response from Nicole, Guest services manager on 4 Apr,2024
Dear Remzija, Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest. We are glad you enjoyed your stay and our clean rooms. We hope you will come visit us again! Best regards,

10/10 Excellent

jagdeep

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole, Service à la clientèle on 4 Apr,2024
Cher Jagdeep, Merci d’avoir séjourné au Holiday Inn & Suites Montréal Centre-ville Ouest. Nous sommes heureux de constater que vous nous avez accordé une note parfaite et espérons avoir le plaisir de vous recevoir à nouveau! Cordialement,

10/10 Excellent

Remzija

Liked: Cleanliness, amenities, property conditions & facilities
Nice for families
Stayed 1 night in Mar 2024
Response from Nicole, Guest services manager on 31 Mar,2024
Dear Remzija, We're delighted to hear that you had a pleasant stay at our hotel with your family.We hope to have the pleasure to welcome you again in the future ! Cordially,

10/10 Excellent

Xiangie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nicole, Guest services manager on 31 Mar,2024
Dear Xiangie, Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest. We are glad you enjoyed your stay and hope you will come visit us again! Best regards,

10/10 Excellent

Dudley

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Nicole, Guest services manager on 4 Apr,2024
Dear Dudley, Thank you for taking the time to leave us a perfect score.Thank you again and we look forward to welcoming you back soon. Best regards,

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Great place to stay. Short walk to the Bell Centre.
Stayed 1 night in Mar 2024
Response from Emma on 30 Mar,2024
Dear Chris,Thank you for choosing the Holiday Inn & Suites Montreal Centre-ville Ouest for your recent stay in our city. A positive guest experience is something our staff takes great pride in, which is why we value your feedback. We hope you will visit us again. Best regards, EmmaGuest Service Manager

10/10 Excellent

Alain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great. Staff was very friendly and helpful. Underground parking access was great. Location is prime, close to entertainment district, restaurants and a short walk to Mont-Royal. This location will be my new default hotel in Montreal
Stayed 1 night in Mar 2024
Response from Emma on 30 Mar,2024
Dear Alain, Thank you for choosing Hotel Holiday Inn & Suites Montreal Centre-Ville Ouest for your past stay in Montreal. We're glad to know you enjoyed your past stay with us, especially the friendly staff and the location of the hotel.Kind regards,EmmaGuest Service Manage

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Always my choice to stay in Montreal
Stayed 2 nights in Mar 2024
Response from Ella M. on 27 Mar,2024
Dear Gregory, Thank you for sharing your recent experience with us. We are glad to see you rated us with a perfect score and we appreciate your feedback. Thank you again and we look forward to welcoming you back soon. Best regards, Ella M., Guest Services Manager

10/10 Excellent

Asha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Paying for parking isn't the greatest, we've already paid a good amount of money to stay at the property so having to pay $35 per day seems a bit excessive. Overall great property.
Response from Ella M. on 26 Mar,2024
Dear Asha, Thank you for choosing the Holiday Inn & Suites Montreal Centre-ville Ouest for your recent stay in our city. A positive guest experience is something our staff takes great pride in, which is why we value your feedback. We hope you will visit us again!Best regards, Ella M., Guest Services Manager

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good and no vomplaints
Stayed 3 nights in Mar 2024
Response from Ella M. on 26 Mar,2024
Dear Glenn, Thank you for your comments about your recent stay with us. We hope to have the pleasure to welcome you again in the future! Cordially, Ella M., Guest Services Manager

10/10 Excellent

Marie

Travelled with family
Liked: Amenities
Everything was perfect
Stayed 1 night in Mar 2024
Response from Ella M. on 26 Mar,2024
Dear Marie, Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest. We are glad you enjoyed your stay and hope you will come visit us again! Best regards, Ella M., Guest Services Manager

10/10 Excellent

Rick

Travelled with group
Liked: Cleanliness, property conditions & facilities
Quietest hotel I have ever been in. You don’t hear any noise when in your room. Bed was super comfy. Just had an awesome overall stay
Stayed 1 night in Mar 2024
Response from Nicole, Guest services manager on 22 Mar,2024
Dear Rick, Thank you for staying at Holiday Inn & Suites Montreal Centre-ville Ouest. We are glad you enjoyed your stay and hope you will come visit us again! Best regards,

8/10 Good

Storm

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nicole, Guest services manager on 22 Mar,2024
Dear Storm, Thank you for your evaluation about your recent stay with us. We hope to have the pleasure to welcome you again in the future! Cordially,

10/10 Excellent

Mary

Travelled with partner
Liked: Amenities
Great destination and very clean
Stayed 3 nights in Mar 2024
Response from Ella M. on 19 Mar,2024
Dear Mary, Thank you for sharing your recent experience with us. We are glad to see you rated us with a perfect score and we appreciate your feedback. Thank you again and we look forward to welcoming you back soon!Best regards, Ella M., Guest Services Manager

10/10 Excellent

Tanya

Travelled with family
Liked: Amenities
This hotel was extremely clean and the staff was very friendly.
Stayed 3 nights in Mar 2024
Response from Ella M. on 19 Mar,2024
Dear Tanya, We're delighted to hear that you had a pleasant stay at our hotel. Your kind words about our friendly staff and clean rooms are greatly appreciated. We look forward to welcoming you back in the future! Sincerely, Ella M., Guest Services Manager

10/10 Excellent

Stephanie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice pool, spa and sauna, was perfect for a family weekend gateway!
Stayed 1 night in Mar 2024
Response from Emma on 18 Mar,2024
Dear Stephanie,Thank you for choosing Hotel Holiday Inn & Suites Montreal Centre-Ville Ouest for your past stay in Montreal. We're glad you enjoyed your family weekend with us, especially the pool and the spa.Sincerely,EmmaGuest Service Manager