"I was really cold with a thin duvet and no
Extra blankets and no heating . I am an elderly man and couldn’t get heated up again. Very cold
Staff were top notch friendly helpful and wanted to be helpful"
"There was a young persons football tournament on resulting lots of them around the hotel which is fine however parents allowed them to run riot which could have been avoided had the staff been more hands on and ‘seen’
Yes parents should be monitoring their children and if not should be told by staff if children were misbehaving but nothing was said as there was not enough staff to monitor or deal with the situation
Some of tables and surrounding areas were left very dirty with crayon’s everywhere and no attempt to clean them by staff when they walked passed.
This also resulted in early morning noise and the children ran riot in the corridors, yes there were signs to be quiet and respect other guests but these were at adult height.
In our view corridors should have been checked regularly with so many children being in the hotel as this is also a hazard as they were running through corridor doors and letting them bang shut
As one of our party has MS, this all made her extremely uncomfortable with the above mentioned mess and children flying about
"
"Excellent hotel. Our only issue was finding the car park but when I asked at the bar we were given directions and assisted to the parking. It’s on the street behind the hotel.
All the staff were lovely welcoming and efficient. At check in we were taken to our room and given details to help our stay. The room was large, really nice decor, clean and great facilities with two armchairs.
We had lunch in the bar which was great.
Breakfast was served in the bar which was excellent. We would definitely stay here again."
"Warm comfortable room in lovely hotel that is walking distance from lake. House was where Beatrix Potter took holidays & she eventually bought it for her mother. Love the whimsical touches such as carpets & wallpaper. Easy private parking included. Stairs to rooms on first & second floors but staff help with luggage if needed. Dinner & breakfast at the hotel restaurant were good."
"Attractive location right on the waterfront with boat moorings, lakeside patio and garden. Relaxed atmosphere, airy common areas and a cosy bar. We had a lovely lake view room. Good unpretentious food in the brasserie restaurant. Will come again!"
"Great hotel and if you get All Inclusive for the right price it’s well worth it. We really enjoyed the breakfast and evening meal every day and the choice of drinks is great. The hotel lobby and bar areas are clean and well kept. Kids entertainment every night of the weekend which is in a separate room from the main area where they have bingo and a different act on every night. The only downside was that the family room we were in was very dated, the bathroom wasn’t clean when we arrived and the beds were uncomfortable. This wouldn’t put me off staying there in the future, really enjoyed the stay overall."
"Hotel was comfortable, room larger than expected & shown in photos. Rooms overlooking the car park can be a little noisy, and affected by the smell of smoke, but that is due to inconsiderate people rather than a hotel issue!"
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