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"⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly. From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special. Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life. Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time. Her warmth, kindness and calm professionalism made us feel completely looked after. The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition. We cannot wait to return!"

"The pools were great and the staff were all very friendly. The room was nice and tidy and the bed was comfortable. One minor issue was dealt with very quickly "

"The hotel had a very inviting environment. The staff were extremely helpful and polite. The rooms are a bit outdated, a few things were falling apart, while I was bathing on my second day, the extractor fan in the bathroom popped which took out the power in the whole room however it was quickly resolved. "

"Stay was nice and this hotel in middle of everything "

"Everything was very good. the staff were attentive and catered for your every need. The hotel has a good selection of restaurants and of course there is the casino. There is also a nice pool with a bar and a food oulet. The only gripe I did have was that the hot water was seldem more than tepid. I reported this on occassions but to no avail. A short walk away is a shopping mall with more eateries and shopping."

"Very disappointing experience from start to finish. Upon arrival, the person at the front desk was not aware of our reservation. We had to spend more than 15 minutes proving that we had indeed booked a room at this hotel. Once we finally accessed the room, several issues became apparent. There were no towels available, and when we asked for assistance, the staff was unable to help, forcing us to find towels ourselves. The overall cleanliness of the room was poor, with cockroaches present, which is completely unacceptable. To make matters worse, there was no soap provided in the shower. This stay was far below acceptable standards in terms of service, organization, and hygiene."

"Great room, clean sheets and towels, but it would be great that before guests arrive they should have the fridge on and also provide an iron and enough utensils."