Nice hotel in a nice location. Lovely rooms and a complete breakfast buffet. Unfortunately, the whole experience was let down by the receptionist during check in who couldn’t find our reservation. She treated us as an inconvenience even after reviewing our reservation on my phone, made us wait while she got in touch with a manager but then insulted us in Hungarian not knowing my girlfriend could understand her. To top it off, she didn’t inform us that the car park directly in front of the main entrance and where google maps directs you, isn’t the hotel car park, resulting in us getting a parking ticket. I explained this to a different receptionist who replied that there are signs saying it is a public car park. Again, not exactly sympathetic. How simple would it be to ask at check if you’ve parked in the hotel car park?