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Reviews of Highlander Hotel & Apartments

3.5 out of 5
Highlander Hotel & Apartments
Hagen Drive, Wahgi Parade, Mount Hagen

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 8 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 3 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Iliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Highlander is a very secured hotel we felt very safe. The food they offered was very tasty. Everyone at the hotel was very helpful in taking care of our needs whether it be towels or extra dishes. Overall would recommend to anyone traveling to the area for the first time. As we did.
Stayed 4 nights in Jul 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good price via expedia.
Stayed 2 nights in Jun 2023

8/10 Good

Michael

Stayed 1 night in Jul 2023

8/10 Good

Michael

Stayed 2 nights in Jun 2023

10/10 Excellent

Priestly

Liked: Cleanliness, staff & service, amenities
It quiet and safe.
Stayed 1 night in Apr 2022
Response from Hotel Manager on 29 Apr,2022
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was ok. I requested the front desk to open the safe deposit in my room for my use but they never did. I was obliged to keep my bank cards, passport, etc. on me when going out☹
Stayed 4 nights in Jul 2021

10/10 Excellent

onella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central location , safe and secure. Friendly staff. And good food. Easy to get around to the shops.
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Regional General Manager on 8 Apr,2019
Thank you for the great rating on your review, like all reviews good and bad they form a great part of our training for the future and building our consistency of service, we are working to make all guests stay better than their last, i will ensure this rating is passed on to all staff Thanks again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in recently refurbished room. Very comfortable. Staff very friendly and eager to please. Water and electricity supply interruptions during our stay but we can’t blame the hotel for that. Would definitely stay there again on our next visit.
Stayed 2 nights in Jan 2019
Response from Leo on 18 Jan,2019
Thank you for guest feed back it is greatly appreciated. The power issue is a hard one to fix however great news on the water we have commissioned a new Bore to be sunk in early February and a 3 phase filtration system so from than we will be able to supply continuous water supply without relying on Government infrastructure, again glad you enjoyed your stay i will ensure the staff hear of the good job they performed. All my best Leo Berka Regional General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Friendly staff. Will stay there again on our next visit
Stayed 1 night in Jan 2019
Response from Josh on 9 Jan,2019
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with usWe count ourselves lucky for customers like you. We look forward to working with you again in the future!

8/10 Good

Sam, Port Moresby

Liked: Staff & service, property conditions & facilities, room comfort
Best accommodation in Mt Hagen
Pleasant hotel, nice staff, expensive dinning for its quality
Stayed 3 nights in Sep 2018
Response from manager on 12 Sept,2018
Hello Sam Thanks for your feedback and we take all feedback seriously good or bad.' I am sorry your dinning experience was not great and that you thought the cost was expensive, The biggest challenge for a remote hotel is the cost of supply unfortunately we can not control this but we do try our best to be competitive with all other outlets in the WHP, one thing we can control is the quality and i will use your feedback to work with the chefs and challenge them to improve the consistency and quality. The Food has been a big improvement in the hotel and this review is against the current trend which we will work hard to improve. Again I thank you for the feedback and it has been actioned for training and consistency improvements Your Sincerely Leo Berka

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hagen

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

6/10 Okay

Ian , Brisbane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good hotel - extensive construction in progress
The Highlander is a secure hotel in Hagen with pool, restaurant, bar and outdoor patio. It is currently under significant reconstruction (not advertised) with large areas closed off and construction noise during the day. The restaurant is open as is the bar. The staff at the hotel were excellent however sadly for me the hotel failed to arrange pick-up from the airport when I arrived (we waited around 45 minutes after calling them up from the airport) although I have to say they were excellent in arranging an early non-routine departure when I left. When I arrived at the hotel they then didn't have the room I had pre-booked and proceeded to offer me an alternate room with a mattress on the floor for my fellow travellers to sleep on. So I then had to argue the case and eventually was given a room upgrade following my protest. All I can say is - hard work! Fellow travellers do consider alternative accommodation in Hagen while the construction is underway as it is clearly affecting the hotel's service.
Stayed 1 night in Mar 2018

6/10 Okay

Mex, Brisbane

Disliked: Staff & service
Not much choice!
Very average service, checkout staff in particular.

8/10 Good

Alessandro

Liked: Cleanliness, property conditions & facilities, room comfort
Le stanze sono spaziose, pulite e confortevoli. Ha un ristorante interno, con qualità del cibo discreta, il che torna molto comodo. Gli spazi esterni, a parte una veranda attaccata al ristorante, non sono un gran che. La piscina di adesso è quadrata, non come quella mostrata nelle foto. In genere, gli spazi esterni e comuni sono meno gradevoli di quello che fanno vedere le foto sul sito, mentre sulle camere non c’è niente da lamentarsi. Il prezzo mi è sembrato un po’ caro per quello che l’hotel offre, ma è anche vero che non ci sono molte alternative paragonabili, ed è piuttosto vicino al. Entro dell@ città.
Stayed 1 night in Dec 2018
Response from Josh on 11 Jan,2019
Grazie per la fantastica recensione, siamo spiacenti di sentire che non hai avuto una grande esperienza. Ci occuperemo di questo problema da parte nostra. È nostra priorità assicurare che ogni ospite se ne vada con un cuore felice, capisco come possa essere frustrante per non aver soddisfatto le tue aspettative. Grazie ancora!

4/10 Poor

Juergen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mt. Hagen ist nur zum Festival sehenswert!
Das Hotel ist von einer hohen Mauer umgeben, auf der noch 10 elektrisch geladene Drähte übereinander gespannt sind. Also wie in einem Gefängnis. Ist aber in Mt. Hagen wohl erforderlich, da die Kriminalität sehr hoch ist. Man fühlt sich im Hotel aber sicher.