Indoor pool

Reviews of Springhill Suites Mount Laurel

3 out of 5
Springhill Suites Mount Laurel
5000 Midlantic Dr, Mount Laurel, NJ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 456 out of 628 reviews" "
Rating 8 - Good. 115 out of 628 reviews" "
Rating 6 - Okay. 34 out of 628 reviews" "
Rating 4 - Poor. 12 out of 628 reviews" "
Rating 2 - Terrible. 11 out of 628 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop. Nice place.
Stayed 1 night in Apr 2024

10/10 Excellent

mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kristin Hannum

Travelled with family and small children
Furniture, rugs and walls needs to be cleaned.
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Rocky

Liked: Amenities, property conditions & facilities
Was clean and staff was nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Small pool & no jacuzzi
Stayed 1 night in Apr 2024

10/10 Excellent

Shirley L.

Stayed 1 night in Apr 2024

10/10 Excellent

Gayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and great staff!
Stayed 4 nights in Mar 2024
Response from Keith K on 4 Apr,2024
We're thrilled to hear that you found our rooms nice and our staff great! Providing comfortable accommodations and excellent service are top priorities for us. Thank you for your kind words, and we look forward to welcoming you back for another great stay!

8/10 Good

Monise Alexis

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Keith K on 4 Apr,2024
Thank you for your review and rating!

6/10 Okay

Tiffany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except I booked the hotel for the heated pool. I called a head to make sure the pool was up and running prior to paying. I was in NJ for my Grandmother funeral and my kids Great Grandmother. I wanted the pool to take their minds off the funeral or at least ease it. I also wanted it to have something for the kids to do. The pool was open when I arrived by the time I went to Walmart and came back they closed the pool and told me it should be open tomorrow but it wasn’t because of chlorine levels or something and told me they updated me once open. I got a call later Friday saying the pool be closed until Monday and I booked Thursday - Monday. They offered me to extend my check out to swim on Monday glad I didn’t do that because it was still closed when I left. They offered me to take my kids to a sister hotel 30 min away from the hotel. I wish I could have just went to that hotel to stay since they had all the same luxury. The last offer was to refund me a full night so I took that offer, but my kids where still upset about the pool and I ended up spend triple to find activities for my kids to do to replace the pool. Yes there is a gym, but don’t want my kids in the way of someone’s work out and it’s not a playground or pool they could get seriously hurt. The breakfast options where great, cleanliness great, staff great, cleaning staff slow to respond, but still great.
Stayed 4 nights in Mar 2024
Response from Keith K on 4 Apr,2024
I'm sorry to hear about the challenges you faced with the pool during your stay, especially during such a difficult time. It's understandable that you wanted to provide a distraction for your kids, and I'm sorry that the pool closure caused disappointment. It sounds like you handled the situation with patience and understanding.I'm glad to hear that you found the breakfast options, cleanliness, and staff to be great overall. It's unfortunate that the cleaning staff was slow to respond, and I hope this didn't cause too much inconvenience for you.If there's anything else we can do to assist you or if you have any other feedback, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Poor

John

Sofa bed was a disaster.
Stayed 2 nights in Mar 2024
Response from Keith K on 4 Apr,2024
I'm sorry to hear that you had issues with the sofa bed in your room. Your comfort is important to us, and we apologize for any inconvenience this may have caused. If there's anything else we can do to improve your experience or if you have any other feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Domonique

Travelled with family and small children
Liked: Amenities
Friendly staff and helpful. Clean hotel
Stayed 1 night in Mar 2024
Response from Keith K on 4 Apr,2024
We're thrilled to hear that you had a positive experience with our staff and found our hotel to be clean! Providing a welcoming and clean environment is important to us, and we're glad that we could meet your expectations. Thank you for your kind feedback, and we hope to welcome you back for another great stay!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Keith K on 4 Apr,2024
Thank you for your review and rating!

10/10 Excellent

mustafa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Keith K on 4 Apr,2024
Thank you for your lovely review!

8/10 Good

Owen

Liked: Cleanliness, staff & service
The staff and hotel were excellent. The room was great. The beds and pillow were hard and uncomfortable.
Stayed 1 night in Feb 2024
Response from Keith K on 4 Apr,2024
Thank you for your feedback! We're delighted to hear that you found our staff and hotel excellent. However, we're sorry to hear that you found the beds and pillows uncomfortable. Your comfort is important to us, so we will take note of your feedback and see if there are any adjustments we can make to improve the sleeping experience for our guests. We hope to welcome you back for another great stay in the future!

8/10 Good

Tanyora

Business traveller
Nice and clean room. Bathroom wallpaper in corner of toilet was peeling off. Other than that nice property and wonderful staff.
Stayed 1 night in Feb 2024
Response from Keith K on 4 Apr,2024
Thank you for your feedback! We're glad to hear that you found your room nice and clean, and that you had a positive experience with our staff. We apologize for the issue with the peeling wallpaper in the bathroom. Your feedback is valuable to us, and we will address this to ensure it doesn't happen in the future. We appreciate your kind words about our property and staff, and we hope to welcome you back for another great stay!

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Philadelphia airport
My family and I stayed here for one-night before a flight home from Philadelphia International Airport (PHL). The hotel was clean, comfortable, staffed by friendly people, and there were restaurants nearby for dinner. Could you want more in a hotel? PHL is only about a 15 minute drive, so quite convenient to PHL.
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lillianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Stay 2023
We had an incredible time! We stayed the few days before and on Christmas this year, the staff was all so friendly and welcoming, we waited too long to Christmas shop and were centrally located to all the best shopping centers locally and got everything done in no time! We’re definitely putting this at the top of our list again next year for the holidays!
Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was remarkably polite, friendly, and accommodating. Look forward to staying here again in the future.
Stayed 3 nights in Dec 2023

10/10 Excellent

Ilya, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful, should compliment Nicole for the extra effort to help with wi-fi.
Stayed 4 nights in Dec 2023

2/10 Terrible

Kathy

Stayed 1 night in Dec 2023

8/10 Good

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given the price I expected much less. Everything was up to date and well kept. Most importantly the room was spotless. My only complaint was the sheet did not stay on the bed. Several times I had to adjust it in the night.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer, Brick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Helpful and beautiful Lobby.
Stayed 1 night in Dec 2023

10/10 Excellent

Ianina, Doral

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a business trip. Staff is really great:)!
Stayed 2 nights in Dec 2023

8/10 Good

Samantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Denice

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean at all, toilet kept stopping up, person who un clogged toilet left feces splattered on the floor. the cleaning staff lied and said they changed sheets and pillows but didn’t. Bathroom floor was still dirty after cleaning staff supposedly cleaned it. Pillows on the couch in the room were disheveled like someone just got up from it and the hotel left it that way. The staff told me I would get a percentage off my room for extending my stay another day for business. Ice maker in my floor was broken. Shower was also dirty with soap scum in corners of the shower. I only stayed there another day because I needed to at the last minute.
Stayed 3 nights in Nov 2023

10/10 Excellent

Darius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Duane, Newark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 1 night in Dec 2023

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was readily accessible from the main roads. The parking lot was well lit and felt safe. The breakfast was very good and the staff was efficient, knowledgeable, and friendly. The downside was the fact that the first floor ice maker was broken; the pool was TINY; and the water in the workout room was tepid. Also, the worst part was the fact that our heater was VERY NOISY and it actually ran all night our first night (with the thermostat set at 64 degrees). Lastly, there were NO WARM BED CLOTHES on our bed.
Stayed 3 nights in Nov 2023

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room had no USB ports. Bathroom door was loud and light in bathroom disturbed anyone sleeping.
Stayed 3 nights in Nov 2023

10/10 Excellent

Izeyah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay on Vacaville, prices are good as well
Stayed 4 nights in Nov 2023

10/10 Excellent

Donna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed in less clean hotels recently, it was a pleasant surprised to find it this clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a quick overnight stop on our way to Richmond,Va. The hotel is located is a nice area and the amenities were also great at the hotel.
Stayed 1 night in Nov 2023

8/10 Good

Dahshon

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Keith K on 11 Nov,2023
Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if you have any suggestions for us to make your next visit even better, feel free to share. We look forward to hosting you again in the future!

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This economy hotel offered all the amenities found in 5 star hotels. The room was clean, spacious and comfortable. There were very thoughtful extras including a microwave, refrigerator, extra towels and blankets and anything else one would need. The staff is first rate. There is also a pool and a gym.
Stayed 1 night in Nov 2023
Response from Keith K on 11 Nov,2023
We're delighted to hear that you had such a positive experience during your stay! It sounds like the hotel's amenities and thoughtful extras contributed to a comfortable and enjoyable visit. If you have any specific highlights or if there's anything you think could be improved, please let us know. We appreciate your feedback and look forward to providing you with excellent service in the future!

10/10 Excellent

Candice, Elizabeth

Stayed 2 nights in Oct 2023

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it so much.
Stayed 2 nights in Oct 2023
Response from Keith K on 11 Nov,2023
We're thrilled to hear that you enjoyed your stay! If there's anything specific you liked or if you have any suggestions for improvement, feel free to let us know. We appreciate your feedback and hope to welcome you back for another great experience in the future!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Keith K on 11 Nov,2023
Thank you for the perfect rating! We're thrilled to hear that you had a fantastic experience. If there's anything specific you loved about your stay or if you have any suggestions for us to make your next visit even better, feel free to share. We look forward to hosting you again in the future!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Keith K on 11 Nov,2023
Thank you for your feedback. We are truly sorry that we didn't exceed your expectations. We'd love to know if there's anything specific you enjoyed or areas where you think we can improve. Your insights are valuable to us, and we look forward to the opportunity to host you again.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable with friendly staff.
Stayed 1 night in Sep 2023
Response from Keith K on 11 Nov,2023
Thank you for sharing your positive experience. We're delighted to hear that you found the hotel clean and comfortable, and that the staff was friendly. If there's anything specific you appreciated or if there are areas where we can further enhance your experience, please let us know. We look forward to welcoming you back in the future!