Outdoor pool, free pool cabanas, pool loungers

Reviews of Hotel Indigo Mount Pleasant, an IHG Hotel

3.5 out of 5
Hotel Indigo Mount Pleasant, an IHG Hotel
250 Johnnie Dodds Blvd, Hwy 17, Mount Pleasant, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1005 reviews" "
Rating 8 - Good. 231 out of 1005 reviews" "
Rating 6 - Okay. 85 out of 1005 reviews" "
Rating 4 - Poor. 58 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ean

Stayed 2 nights in Mar 2024

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool area was nice.
Stayed 1 night in May 2024
Response from GM on 15 May,2024
Dear Doug, I'm so glad you enjoyed your stay. It is lovely that you enjoyed our outdoor pool area. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Joe Giannino, GM

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from GM on 12 May,2024
Dear Linda, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Joe Giannino, GM

8/10 Good

Georgette

Travelled with partner
My floor had spots they asked did I want to change room but that was downgrade I said I want someone to come clean it scratches really badon floor and bathtub
Stayed 3 nights in May 2024
Response from GM on 11 May,2024
Dear Georgette, Thank you for providing us with your feedback. Your informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the spots on the floor. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Joe Giannino, GM

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in May 2024
Response from GM on 8 May,2024
Dear Nicole, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Joe Giannino, GM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Stephen Robert, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful overall experience
Stayed 3 nights in Apr 2024
Response from GM on 4 May,2024
Dear Stephen Robert, We take pride in providing the best accommodations and service, so your compliments are appreciated. I'm delighted to learn your stay was wonderful, and I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best, Joe Giannino, GM

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable. Food was very good and the pool area was great! Close to everything including Charleston and beaches.
Stayed 1 night in Apr 2024
Response from GM on 4 May,2024
Dear Nancy, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Joe Giannino, GM

4/10 Poor

Holly

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This property is in a great location. The outdoor pool and bar are the other highlights of this hotel. Outside of that, the rooms are barely average, room smelled like dog, check in staff are not friendly or welcoming. Day 2, the managers were out waiting on guests and trying their hardest to improve customer service. That was a great surprise. Unfortunately, for the cost of this hotel, I would not stay here again. The cost is not worth what you experience here. This is barely an "average" 20 year old hotel-Not a pretty hotel worth splurging on.
Stayed 3 nights in Apr 2024
Response from GM on 4 May,2024
Dear Holly, I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return trip should your travels bring you back to the Charleston area. Sincerely, Joe Giannino, GM

4/10 Poor

Tom, Thomasville

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Over booked Requested handicap room and instead received a room farthest from lobby which was not handicapped
Stayed 1 night in Apr 2024
Response from GM on 4 May,2024
Dear Tom, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Joe Giannino, GM

8/10 Good

Megan

Stayed 2 nights in Apr 2024

8/10 Good

anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was heated one day and not the next. Pool had many leaves floating also. Lobby of bar restroom had no soap in 2 dispensers- tried to get hand sanitizer from multiple locations without success- empty everywhere
Stayed 4 nights in Apr 2024
Response from Stephanie A. on 28 Apr,2024
I apologize for the inconveniences you incurred during your stay. We will make sure everything is addressed with the proper departments.

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place!
Stayed 2 nights in Apr 2024
Response from Stephanie A. on 28 Apr,2024
Thank you for the 5 star review. We hope to see you again soon.

8/10 Good

robert

Travelled with family and small children
Liked: Property conditions & facilities
Pool was nice. Gym was nice
Stayed 4 nights in Apr 2024
Response from GM on 27 Apr,2024
Dear robert, We are happy to hear from you and value your kind review. It is encouraging to know that you enjoyed the pool and the gym. We work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Joe Giannino, GM

10/10 Excellent

Dakota

Stayed 2 nights in Apr 2024

10/10 Excellent

Melanie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our Stay here. The staff were always friendly and super helpful. The breakfast was amazing Lashonda in the dining room made each morning start great with her wonderful personality and easy going attitude.
Stayed 3 nights in Apr 2024
Response from GM on 24 Apr,2024
Dear Melanie, Thank you for sharing this frame-worthy review. I feel our hotel team is one of the finest, and your feedback helps validate that opinion. Your review and recommendation are very much appreciated, as is your flawless rating. We look forward to serving you in the future. Best, Joe Giannino, GM

10/10 Excellent

stephanie Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean Hotel with nice attentive staff! Will be returning!
Stayed 2 nights in Apr 2024
Response from GM on 19 Apr,2024
Dear stephanie Kathleen, We look forward to your return! Thank you for your business and these excellent comments that I will share with the staff. We hope to welcome you back soon. Best, Joe Giannino, GM

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Very accommodatinh and friendly.
Stayed 3 nights in Apr 2024
Response from Stephanie A. on 15 Apr,2024
Thank you for the great review. We will share with the staff. Hope to see you again soon.

8/10 Good

bob

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the hotel and staff was friendly.very convenient to Charlestonand only a few miles from Fort Sumter.
Stayed 2 nights in Apr 2024
Response from GM on 10 Apr,2024
Dear bob, We are happy to hear from you and value your kind review. It is lovely to hear that our great location and cheerful service helped make for a nice stay. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Joe Giannino, GM

6/10 Okay

Douglas, Pooler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit strangely shaped and as a result the TV was way across the room from the bed.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr,2024
Dear Douglas, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. I'm sorry that our room design was not to your liking. We appreciate the feedback and hope to host you again. Sincerely, Joe Giannino, GM

10/10 Excellent

Malchus, Charlestown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy access of US17. Right at the bridge so easy trip into the city. Comfortable accommodations.
Stayed 1 night in Apr 2024
Response from GM on 4 Apr,2024
Dear Malchus, I am glad our Hotel Indigo provided you with a five-star experience while visiting Mount Pleasant. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Joe Giannino, GM

8/10 Good

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Some of the staff could have been a lot more friendly, but overall was a good experience!
Stayed 3 nights in Mar 2024
Response from GM on 3 Apr,2024
Dear Samantha, Thank you for your generous rating and for being our valued guest. I am thrilled that you had a great stay overall, and I appreciate your feedback on how we can be perfect next time. Thank you for your business, and please come again. Best, Joe Giannino, GM

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Stephanie A. on 26 Mar,2024
Thank you for the great review. We look forward to seeing you again soon.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Clean rooms, very comfortable bed. Great food! Would stay again if in the area
Stayed 2 nights in Mar 2024
Response from GM on 22 Mar,2024
Dear Daniel, We loved hosting you! Thank you not only for your business but also for these glowing compliments. We are proud to have been a part of your trip and hope you will return soon. Best, Joe Giannino, GM

8/10 Good

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Stephanie A. on 22 Mar,2024
Thank you for the great review. We look forward to seeing you again soon.

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Close to downtown, and beaches as well
Stayed 3 nights in Mar 2024
Response from GM on 18 Mar,2024
Dear Randall, What a splendid review! Thank you so much for staying with us and acknowledging our Hotel Indigo's fantastic location. We appreciate you sharing your top-notch experience here, and we hope to see you again soon. Best, Joe Giannino, GM

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel in good location. The outside area by the pool was absolutely beautiful!
Stayed 2 nights in Mar 2024
Response from GM on 17 Mar,2024
Dear Crystal, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Mt. Pleasant again soon. Best, Joe Giannino GM

8/10 Good

HunchosWorld

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Stephanie A. on 18 Mar,2024
Thank you for the great review. We hope to see you soon.

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Stephanie A. on 18 Mar,2024
Thank you for the great review. WE hope to see you soon.

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept property with clean rooms. Very short drive to downtown Charleston and to popular spots in Mt. Pleasant. My and wife I really enjoyed our stay here!
Stayed 4 nights in Mar 2024
Response from GM on 16 Mar,2024
Dear Cody, Thank you for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Joe Giannino, GM

10/10 Excellent

Cynthia, las vegas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so nice. The staff was amazing!!! It’s in a nice spot that has restaurants, bars, destinations adjacent. I’d stay there again.
Stayed 2 nights in Mar 2024
Response from GM on 16 Mar,2024
Dear Cynthia, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Joe Giannino, GM

10/10 Excellent

Amory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from GM on 13 Mar,2024
Dear Amory, We appreciate your decision to stay with us and we're thrilled to see that you had a five-star experience. Thank you so much for your patronage. We look forward to welcoming you back soon. Best, Joe Giannino, GM

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was outstanding. They were helpful, informed, courteous and fun.
Stayed 2 nights in Mar 2024
Response from GM on 12 Mar,2024
Dear Cecilia, We are so glad you had an incredible stay with us at the Hotel Indigo Mount Pleasant! Thank you for recognizing our excellent staff and the superb job they do for our guests. Please come see us again anytime you return to the area. Best, Joe Giannino, GM

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s exactly like the description and photos depict on the site
Stayed 2 nights in Mar 2024
Response from GM on 9 Mar,2024
Dear Christina, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Joe Giannino, GM

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from GM on 7 Mar,2024
Dear Terry, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Joe Giannino, GM

10/10 Excellent

Maureen, Westfield

Liked: Cleanliness, staff & service, property conditions & facilities
It was pet friendly. Clean and updated
Stayed 2 nights in Feb 2024
Response from GM on 5 Mar,2024
Dear Maureen, Thank you for your business and for taking the time to share a review. I am glad you felt well taken care of in our clean, pet-friendly environment. We strive to provide a great experience overall and will share your feedback with our team to let them know they should keep up the excellent work. Please come see us again soon. Best, Joe Giannino, GM

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 10 min from downtown Charleston.
Stayed 2 nights in Feb 2024
Response from GM on 2 Mar,2024
Dear Suzanne, We are so glad that you enjoyed our convenient location. It was our pleasure hosting you, and we thank you for choosing us. Best, Joe Giannino, GM

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie A. on 3 Mar,2024
Thank you for the great review. We hope to see you again soon.

6/10 Okay

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Difficult to find in amongst the cluster of hotels in the area. Property itself very nice.
Stayed 2 nights in Feb 2024
Response from GM on 29 Feb,2024
Dear Celeste, We strive to provide a pleasant stay, so I am thrilled that you enjoyed our hotel overall. Thank you for your business, and we hope to host you again. Sincerely, Joe Giannino, GM

4/10 Poor

Sean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Couldn’t check in until after 4
Stayed 1 night in Feb 2024
Response from GM on 26 Feb,2024
Dear Sean, I'm sorry we disappointed you upon arrival by not having a room ready earlier; we would hate to leave you with a bad impression. Our front desk associates are updated when rooms become available, and we do our best to meet our 4:00 p.m. arrival time. Please forgive us for appearing unaccommodating. Sincerely, Joe Giannino, GM

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great location at a fair price
Stayed 2 nights in Feb 2024
Response from GM on 26 Feb,2024
Dear Jennifer, I'm glad that our location and overall value met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Joe Giannino, GM

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best beds I have seen in any hotel! Everything was good. Well, $31 for a simple breakfast seemed high, considering that my breakfast burrito dripped water, so I had to lean over my plate (1st world problems!)
Stayed 3 nights in Feb 2024
Response from GM on 20 Feb,2024
Dear Richard, Wow, thank you for the kind review and recommendation! I’m thrilled to know that you experienced the best night’s sleep thanks to our exquisite beds. I appreciate you letting us know that you had a pleasant stay and we look forward to seeing you on a return trip. Best, Joe Giannino, GM

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Hotel Indigo was a great place to stay! We had our dog with us and everything was perfect and very clean! I highly recommend staying here especially if you have a pet staying with you!
Stayed 1 night in Feb 2024
Response from GM on 19 Feb,2024
Dear Christy, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Joe Giannino, GM

10/10 Excellent

Emily

Stayed 2 nights in Feb 2024
Response from Stephanie A. on 22 Mar,2024
Thank you for the great review. We look forward to seeing you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Stephanie A. on 20 Feb,2024
Thank you for the great review. We hope to see you again soon.

4/10 Poor

Gail Suzanne

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Expedia photos were not the same as what was on the actual property. My room’s view was the rooftop with rain water that had settled for a couple days obviously. The bridge tops could only be seen if stretched really tall. It seemed as very false advertising. The parking lot was not well lit towards the back part.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb,2024
Dear Gail Suzanne,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room location and view. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip.Sincerely,Joe GianninoGeneral Manager

6/10 Okay

Endre, Gaithersburg

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb,2024
Dear Endre, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Joe Giannino, GM

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay near Charleston
Stayed here while making some college visits in SC. Close to Charleston Airport. Easy drive to Charleston, but Mt Pleasant was great too. Good food all around the hotel. Enjoyed walking over to park under bridge and Patriots Point. Friendly, helpful staff. Would stay again!
Stayed 3 nights in Feb 2024
Response from GM on 18 Feb,2024
Dear Jacquelyn,It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon.Best,Joe GianninoGeneral Manager

10/10 Excellent

Carl

Stayed 2 nights in Feb 2024
Response from Stephanie A. on 18 Feb,2024
Thank you for the great review. We hope to see you again soon.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very pleasant and informative. Rooms clean and comfortable. Would stay there again.
Stayed 3 nights in Feb 2024
Response from GM on 13 Feb,2024
Dear Diana, The Hotel Indigo brand is known for consistently great hotel experiences in a chic yet comfortable atmosphere. Thank you for allowing us to earn your business on future visits and letting us know that we did just that. We enjoyed hosting you and look forward to your return! Best, Joe Giannino, GM