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Reviews of Rm Hotel

2.5 out of 5
Rm Hotel
No. 24, Jalan Bentayan, Muar, Muar, Malaysia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 3 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

andrew

Stayed 1 night in Jan 2024
Response from Dila on 12 Feb,2024
Dear, Thank you for choosing us as your accommodation stay. We really appreciate it. Hope to see you again. Thank you. Regards, RM Hotel

8/10 Good

Arvinth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Review
I wouldn't say it was that bad it's just that the hotel had water supply issue on my second day of my stay which means I didn't have water supply for my bathroom since morning.The tv channels were so bad that I didn't switched it on. The telephone was outside the room which was a first for me. Overall it was alright
Stayed 3 nights in Sep 2023
Response from Rm Hotel on 7 Sept,2023
Thank you for your honest review. We apologize for the inconvenience caused by the water supply issue and for the limited selection of television channels. We understand that it was a unique experience to find the telephone outside your room and we regret any other inconveniences you may have encountered during your stay. Going forward, we will make sure that all potential issues like this are addressed before guests check in to ensure a pleasant stay with us. Thank you again for your feedback and we look forward to having you stay with us again in the future.

10/10 Excellent

Matthew, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. However, very noisy at night as the soundproofing isn't that great (can hear noise from neighboring rooms as well as the street). My room's toilet did not have an exhaust fan installed (there was an exposed hole in the ceiling along with wiring for an exhaust fan), however to be fair the hotel staff did offer to fix it but I was not in the room at that time. This should have been done before we checked in. But all in all, I'm happy with the stay.
Stayed 1 night in Aug 2023
Response from Rm Hotel on 7 Sept,2023
Thank you for your feedback and for bringing the issues to our attention. We regret the inconvenience caused by the noise from neighboring rooms and street, and we will take action to improve this. We apologize that the toilet in your room did not have an exhaust fan installed, and we thank you for accepting our offer to fix it. We are glad that you were overall happy with your stay and appreciate your patience while we addressed these issues. Thank you again for your honest review.

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Frills
RM hotel is an affordable hotel that is conveniently located in the heart of Muar. Just note that the carpark is across the road and it is quite rocky.
Stayed 1 night in Jun 2023
Response from Dila on 28 Jun,2023
Dear, Thanks for your review. We really appreciate it. We look forward to welcoming you back again in the future and it is our pleasure to serve you better. Thank you. Regards, RM Hotel

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good location. Overall is great, excellent sound proof room. However we experienced the lift has hard time closing its door
Stayed 1 night in Jun 2023
Response from Rm Hotel on 22 Jun,2023
Thank you for your review of our hotel. We are glad to hear that you enjoyed your stay and found the soundproofing of the room to be excellent. We apologize for any inconvenience caused by the lift's difficulty in closing its doors. We will take your feedback into consideration and work to ensure similar issues do not occur in the future. Thank you again for staying with us and we look forward to welcoming you back soon!

10/10 Excellent

andrew

Stayed 1 night in Jan 2024
Response from Dila on 30 Jan,2024
Dear, Thank you for choosing us as your accommodation stay. We really appreciate it. Hope to see you again. Thank you. Regards, RM Hotel