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Reviews of Hotel Al Madina

3 out of 5
Hotel Al Madina
73 Ismail Curtay Road, Kazi Mohalla, Near Mandvi Telephone Exchange, Pydhonie, Mumbai, Maharashtra

Reviews

4.4
Rating 10 - Excellent. 1 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 0 out of 11 reviews" "
Rating 4 - Poor. 3 out of 11 reviews" "
Rating 2 - Terrible. 5 out of 11 reviews" "

4.0/10

Cleanliness

6.0/10

Staff & service

3.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Utter waste of money
Warning other travellers about this hotel - unless you absolutely have no other place to stay in Mumbai, avoid booking you stay at Hotel Al-Madina. It is situated in the filthiest part of the city, very narrow lane where taxis can't go, no elevator access to L1 (Reception), cockroaches and lizards in the room + toilets, extremely rude owner. I booked this hotel for 2 nights and had to leave within 2 hours of check-in. The hotel charged me for AC even though the rooms are listed as AC rooms.
Stayed 3 nights in Nov 2018
Response from manager on 24 Feb,2019
please give your name and detail .

4/10 Poor

Amatullah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had cockroaches. I found a lizzard crawling in the hallway. The first room I was shown the ceiling was falling apart from water damage. This hotel needs to be removed from listing.
Stayed 1 night in Sep 2018
Response from Shahid on 24 Sept,2018
Hi , Thanks for the review , mam we had not seen any lizard in our hotel till dated , and mam you had taken the shower in a room not in bathroom after your check out there is all water in the room , anyway thanks for the review.

2/10 Terrible

Amatullah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs to have clear instructions for travelers with a visa on Pakistani passport. Denied stay after paying for room in advance
Stayed 1 night in Sep 2018
Response from Shahid on 24 Sept,2018
Hi , thanks for the review , mam you are holding pakistani passport and you got the permission to stay only at surat not in mumbai , in that case we have to follow rules by the indian government and we deny to check in , anyway thanks for the review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Manager on 9 Apr,2018
Dear respected guest, greetings of the Day!!! We would like to thank you for sparing your valuable time to post your wonderful review about Hotel Al Moazin, Mumbai. We are really appreciate your words. We are glad to know that you had a nice experience during your stay with us. We are also pleased to know that you were very happy with the Staff and the hospitality at Hotel Al Moazin, Mumbai. Your valuable words have been shared with the hotel staff and your feedback motivates us to serve our guests better. We look forward to welcoming you back soon. Thanks and regards.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Near by you can get better hotel with a/c at same rate.
Stayed 4 nights in Oct 2017
Response from Manager on 5 Nov,2017
Thank you for the review.

4/10 Poor

Dharmendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Manager on 9 Apr,2018
Dear respected guest, greetings of the Day!!! We would like to thank you for sparing your valuable time to post your wonderful review about Hotel Al Madina, Mumbai. We are really appreciate your words. Your valuable words have been shared with the hotel staff and your feedback motivates us to serve our guests better. We look forward to welcoming you back soon. Thanks and regards.

8/10 Good

G M

Liked: Cleanliness, staff & service, room comfort
Good Stay
Nice hotel,room was clean,good service,affodable price,Mr Arif is very friendly person.
Response from Manager on 9 Apr,2018
Dear respected guest, greetings of the Day!!! We would like to thank you for sparing your valuable time to post your wonderful review about Hotel Al Madina, Mumbai. We are really appreciate your words. We are glad to know that you had a nice experience during your stay with us. We are also pleased to know that you were very happy with the Staff and the hospitality at Hotel Al Madina, Mumbai. Your valuable words have been shared with the hotel staff and your feedback motivates us to serve our guests better. We look forward to welcoming you back soon. Thanks and regards.

4/10 Poor

Ricky, U.K.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Damp walls, damp bed, damp everything
Booked online thinking it was closer to the fort area and colaba. Unfortunately it wasn't, and no taxis ever knew where the place was, which became really quite annoying after a while. It was about 5km to colaba, and the traffic (as you'd expect) was always dreadful. Me and my wife wanted a hotel close to the touristy places, but instead it was down a dirty street alley away from everything. The hotel itself was full of damp. Paint falling from most walls. After one night in our room, even the sheets began feeling damp. Watch out for insecure windows too...ours had no lock and could have been easily been accessed if someone so wished. The wifi worked in our room for just 1 of the 3 days- had to sit in tiny reception room to use Internet. The guys at the hotel were great and really friendly, and is probably the only reason I wouldn't score it a 1. The place needs a major overhaul, and closer to the action in my opinion
Response from Saud on 4 Jun,2016
Thank you for your review about our hotel. Hope to see you again. We are disappointed to know that you did not enjoy your stay at our hotel. This is a temporary issue and we have noted this issue. Hope to see you again. Thanks and regards.

2/10 Terrible

john, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful hotel in the middle of a filthy ghetto.
I have stayed in 15 hotels so far in India, all basic in the price range, £5 - £15, and have been pleasantly surprised. Until I came here. This dump in the middle of a squalid, filthy ghetto, was truly unpleasant. Again I have stayed in a number of poverty stricken areas which whilst difficult to take in are unthreatening and have their own charm, but this was just unpleasant. So if you like to share your room with cockroaches, (yes they were there), and walk home at night, or during the day for that matter, past people lying at the side of the street chasing the dragon then go ahead book....
Response from Manager on 4 Apr,2016
Thank you for your review about our hotel. Hope to see you again. Thanks and regards.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here.
Don't stay here. They sold out our room to someone else. They didn't honor our confirmed reservation. So we were stranded.
Response from Saud on 9 Apr,2016
We are very sorry for the trouble you had face, can you please tell me your good name and please let me know in which hotel you had booked your room and in which hotel they transfer to you. Please give me this details so that i can resolve this problem and it won't be happen again.

8/10 Good

lena, Frankfurt a. M., Germany

Liked: Cleanliness, staff & service
friendly and very caring staff
the room was very clean, clean sheets the taxi driver told us that the area is supposed to be very bad. but we can assure that we did not have any complications or any unsafe situation. staff was helping us to find a room in our next location and was organizing a taxi early in the morning (4am). it was a pleasure to stay at Al Madina!
Response from ARIF on 27 Feb,2016
Thank you for your impressive review about Hotel Al Madina. We are really appreciate it & found the other guests to be informed about our service. We always try to provide a better service to our every valued guest. The location is not a very high end area but any person from anywhere in the world can move freely & securely mainly the womens. Its a very very IMPORTANT facility in our area. The best foods with a very low cost is being served in here. We are pleased to you for your such an excellent review. Hope in future you will again & again visit our hotel.