Desk, blackout curtains, iron/ironing board, free cots/infant beds
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Reviews of Days Inn by Wyndham Muncie -Ball State University

2 out of 5
Days Inn by Wyndham Muncie -Ball State University
3509 N Everbrook Ln, Muncie, IN

Reviews

6.6
Rating 10 - Excellent. 139 out of 728 reviews" "
Rating 8 - Good. 232 out of 728 reviews" "
Rating 6 - Okay. 154 out of 728 reviews" "
Rating 4 - Poor. 96 out of 728 reviews" "
Rating 2 - Terrible. 107 out of 728 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

AL

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
attractive price,,,clean room...good parking
Stayed 1 night in Apr 2024

6/10 Okay

Michael, Peoria

Business traveller
Disliked: Amenities
So overall just a very very basic hotel. Room was fine for a place to crash. Room could use some paint in a few places but over all was clean. Daily maid service did a nice job of making the room back up after my first night's stay ( i was there three nights). Breakfast that was provided was beyond basic so I chose to eat elsewhere. Fridge in room worked well. Weekday nights were very quite with the weekend being the opposite. But i cant fault the hotel for other guest's simply being rude. Check in and out was smooth. If I was in the area traveling under the same circumstances, I would stay here again. Again very bare bones but clean and inexpensive.
Stayed 3 nights in Apr 2024

4/10 Poor

Tammy

Travelled with family
Disliked: Amenities
Pricey for a property in poor repair. No security chain on door. Bug in bathtub. Evidence of past bed bug infestation.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr,2024
Dear Guest,We apologize for the disappointing experience you had during your stay. The issues you mentioned are concerning, and we take them seriously. We will address them promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much-improved stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Only Half roll toilet paper, no coffee maker, sheets dirty, horribly uncomfortable beds, heat didn't work
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar,2024
Dear Guest,We apologize for the disappointing experience you had during your stay. Your feedback is concerning, and we take it seriously. We'll address these issues promptly to ensure they're resolved for future guests. Thank you for bringing them to our attention, and we hope to have the chance to make it right for you in the future.Sincerely, Hotel Manager

10/10 Excellent

valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and hotrl was clea .
Stayed 2 nights in Feb 2024
Response from Hotel manager on 6 Feb,2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our staff friendly and our hotel clean during your stay. Your satisfaction is our priority, and we appreciate your positive comments. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Michele

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel manager on 30 Jan,2024
Dear Michele,Thank you for your rating on Expedia. We value your feedback and would like to learn more about your experience to identify areas for improvement. If there are specific concerns or suggestions you have, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel manager on 29 Jan,2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Winter was not friendly
Stayed 1 night in Jan 2024
Response from Hotel manager on 18 Jan,2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Anne

Stayed 2 nights in Dec 2023
Response from Hotel manager on 27 Dec,2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

Sara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Had to request a different room due to a smell that I couldn’t quite pinpoint other than to describe it as “decomposition”. The staff was very polite in doing this. The hallway smelled like marajuana even though there are no smoking signs posted everywhere. When we mentioned it the staff that was taking care of us just chuckled. The continental breakfast was EXTREMELY limited. A few pieces of bread for toast, two kinds of dry cereal and some juice and coffee. The continental breakfast ended at 9 am which seems early considering checkout isn’t until 11, I believe. While I wasn’t planning to eat any of the breakfast I thought that might be helpful for other travelers to know.
Response from Hotel manager on 21 Dec,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Michael

Stayed 5 nights in Nov 2023
Response from Hotel manager on 11 Dec,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Hotel manager on 30 Nov,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was ok.
Stayed 2 nights in Nov 2023
Response from Hotel manager on 28 Nov,2023
Dear Guest,Thank you for your feedback. We appreciate you choosing our property. If there's anything specific you'd like us to improve upon or if you have additional comments, please feel free to let us know. We value your input and hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

8/10 Good

Emma

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 4 nights and it was clean and nice. Housekeeping was outstanding. Service everyday including Thanksgiving!! Beds were good. The only thing they could change is their breakfast options- cereal and toast is no breakfast. Need to add more options and maybe a waffle maker for something hot and maybe bagels or hard boil eggs— there are a lot of options out here that would take literally nothing to have onboard. But I would stay there again- just plan to eat breakfast somewhere else!!
Stayed 4 nights in Nov 2023
Response from Hotel manager on 28 Nov,2023
Dear Guest,Thank you for choosing to stay with us and taking the time to share your feedback! We appreciate your kind words about our housekeeping team and are pleased to hear that you enjoyed a clean and nice stay. Your suggestions regarding breakfast options are valuable, and we'll certainly consider them for future improvements. We look forward to hosting you again if your travels bring you back to the area.Sincerely, Hotel Manager

8/10 Good

Jarod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set back off the main road so it was quiet
Stayed 3 nights in Nov 2023
Response from Hotel manager on 28 Nov,2023
Dear Guest,Thank you for choosing to stay with us! We're delighted to hear that you appreciated the quiet location of our hotel. Providing a peaceful environment for our guests is important to us. If your travels bring you back to the area, we look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible from start to finish Dirty room Terrible showers (poor water pressure) No real breakfast There was stale cereal in dispensers and white bread And very terrible customer service (Raj) Go to super 8 or quality inn right next door as they are much better
Stayed 2 nights in Nov 2023
Response from Hotel manager on 28 Nov,2023
Dear Guest,We deeply regret to hear about your disappointing experience at our hotel. We apologize for the cleanliness issues in your room, the shower concerns, and the unsatisfactory breakfast options. Additionally, we're sorry for any lapse in customer service. Your feedback is crucial, and we will address these issues promptly to enhance our services. We appreciate your recommendation for nearby alternatives, and we hope to have the chance to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know why they took my credit card for "security purposes " when i already paud in full for the room. This was annoying and inconvenient.
Stayed 1 night in Nov 2023
Response from Hotel manager on 24 Nov,2023
Dear Guest,We apologize for any inconvenience caused by the additional credit card request. Your feedback is important, and we'll review our procedures to ensure a smoother experience for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Daniel

Travelled with group
Disliked: Staff & service
I planned a trip to Muncie, Indiana but accidentally booked 2 hotels for the same trip. I called the Days Inn and asked if I could cancel my reservation and have the fee waived but they refused to waive the fee for the room. So I canceled the other reservation I had made at the Quality Inn, as they had indicated I might still be able to receive a waiver of their fee. But upon arriving at the Days Inn, I was informed that my reservation had indeed been canceled. At no time did I instruct Days Inn to follow through with the cancellation of the reservation since they refused to allow a waiver of the fee. So Days Inn canceled the reservation on their own without authorization. And when I arrived there, they refused to give me the room that I had reserved and was being charged for. When I said that I was there for the room and had not canceled it, they just insisted that it was canceled and said that the only way I could get a room was to make a new reservation. When I inquired as to whether or not I would have to pay twice, I was informed that, yes, I would have to pay for both the initial, now canceled reservation, as well as the new one. So Days Inn refused to waive the fee as a courtesy since I had accidentally booked two rooms for the same dates. They then canceled the room without authorization and still charged me for it. On top of that they also tried to charge me again, making me pay for a 2nd reservation, rather than giving me the room I had originally booked.
Response from Hotel manager on 22 Nov,2023
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

4/10 Poor

Gary

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel manager on 20 Nov,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Sharon

Stayed 1 night in Nov 2023
Response from Hotel manager on 23 Nov,2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Hotel manager on 1 Nov,2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and well maintained
Stayed 1 night in Oct 2023
Response from Hotel manager on 26 Oct,2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

James

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
In a Pinch
The room was not in goo condition. Alot of spot repairs instead of replacing the item.
Stayed 2 nights in Oct 2023
Response from Hotel manager on 26 Oct,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel manager on 26 Oct,2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Karin

Travelled with family
Stayed 1 night in Oct 2023
Response from Hotel manager on 26 Oct,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Richard G.

Liked: Staff & service, property conditions & facilities
Nice
Stayed 2 nights in Oct 2023
Response from Hotel manager on 19 Oct,2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

JOANNE, ELLWOOD CITY

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Lamps in room had shades that were dirty, torn and just handing onto the frame by a thread. Sheets had stains on them. We tried to check in about 12:30pm knowing that check in was 3:00 just hoping we could get in room before football game. The man at the front desk was watching TV on his computer and non verbally made it known we were bothering him. There was no "hello" no nothing. He checked to see if there was a room ready, which there was not. He did not offer any alternative, did not say anything, just turned around and went back to his TV show. Upon checking in later in the early evening after the game, I wanted to pay cash but the man said I could not because he had no change. He was nice and mannered. I have stayed here before but the room we had this time needs alot of TLC even for a budget hotel.
Stayed 1 night in Oct 2023
Response from Hotel manager on 16 Oct,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Tamela

Liked: Staff & service
Disliked: Property conditions & facilities
The management was rude not helpful with anything
Stayed 8 nights in Oct 2023
Response from Hotel manager on 16 Oct,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

Ethan

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Very clean. Not a fan of the 50 dollar hold for a debit card
Stayed 1 night in Oct 2023
Response from Hotel manager on 14 Oct,2023
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

8/10 Good

willard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel manager on 14 Oct,2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy checking.
Stayed 1 night in Oct 2023
Response from Hotel manager on 14 Oct,2023
Dear Guest, A big thank you for your stay at our hotel. It is really delightful to see your feedback. Our team has proven that they can do wonders with genuine hospitality. Eagerly looking for your next visit. Sincerely, Hotel Manager

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was right in back door, convenient, room could use some new lamp shades bigger pillows, clean stairs coming in, thanks
Stayed 1 night in Sep 2023
Response from Hotel manager on 14 Oct,2023
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel manager on 14 Oct,2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Johnathan

Stayed 5 nights in Sep 2023
Response from Hotel manager on 16 Oct,2023
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty and unfriendly staff
Stayed 1 night in Sep 2023
Response from Hotel manager on 14 Oct,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The check in was super easy. My room was clean. The area was clean. A lot of people there but was quiet. .
Stayed 2 nights in Sep 2023
Response from Hotel manager on 14 Oct,2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

paul

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast very minimal and minimal or worse
Stayed 2 nights in Sep 2023
Response from Hotel manager on 14 Oct,2023
Dear Guest,Thank you for the stay.We regret the breakfast related mess and our apologies.We shall check and take corrective steps to avoid such things in future,Shall appreciate your understanding.Sincerely,Hotel Manager

2/10 Terrible

Dave

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Place was dirty. Bedding stained.
Stayed 1 night in Sep 2023
Response from Hotel manager on 14 Oct,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived after it was dark. The area was poorly lit. I didn’t even find the front entrance at first. When I found the lobby, the attendant did not acknowledge me. He totally ignored me. I heard another guest commenting her room was dirty and had bugs. I left.
Stayed 1 night in Sep 2023
Response from Hotel manager on 3 Sept,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were available for check in just after 3 PM. The room was clean with no smells and the AC already turned down to a comfortable temperature. The property was well lit and a close parking space was always available. It was a no smoking property! Although further from the activity we were attending, the experience here was better. They offer a compimentary breakfast of cereal with milk, orange juice, coffee or tea and toast with jam. They were available for checkout.
Stayed 3 nights in Aug 2023
Response from Hotel manager on 31 Aug,2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were VERY helpful and courteous
Stayed 1 night in Aug 2023
Response from Hotel manager on 28 Aug,2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable for orice
Stayed 4 nights in Aug 2023
Response from Hotel manager on 23 Aug,2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Mark

Stayed 1 night in Jul 2023
Response from Hotel manager on 8 Sept,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel manager on 16 Aug,2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

Curtis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Hotel manager on 16 Aug,2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Zackary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv didn’t work Air conditioning was horrible
Stayed 1 night in Jul 2023
Response from Hotel manager on 5 Aug,2023
Dear Guest,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely,Hotel Manager

6/10 Okay

Shonda

Liked: Cleanliness
My room was clean
Stayed 2 nights in Jul 2023
Response from Hotel manager on 2 Aug,2023
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

4/10 Poor

Guy

Disliked: Cleanliness, staff & service, property conditions & facilities
Entry carpet very dirty, room carpet dirty walked around in sox and ended up throwing them out. Too discusting to wash. Shower head was clogged with some brown residue. Shower spray more annoying than refreshing. Asked to change rooms durring the day while i was away but denied. Never going back.
Stayed 6 nights in Jul 2023
Response from Hotel manager on 25 Jul,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down and uncomfortable.
The room was 84 degrees when I entered. Door didn’t lock when you shut the door. Phone was broke, lamp was broke, bed and pillows uncomfortable. Bed looked trashy. The place to hang clothes was nasty. When I was checking in another customer was complaining that housekeeping didn’t leave toilet paper. Also hair dryer didn’t work so I had wet hair going into work.
Stayed 1 night in Jul 2023
Response from Hotel manager on 25 Jul,2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Tonya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The stay would have been okay had it not been for the mistreatment of my family. Two other ladies were put out of their rooms for complaints of a barking dogs in which we booked room for pets. The complainant was said to be irate and refunded his money and asked to leave. I understand the importance of peace during a stay. The manager at the time of complaint went to the room to contact my family. My sister-n-law was in the room with her daughter. My sister is in the middle of post treatments from chemotherapy. My niece is visibly pregnant. The manager first said he smelled marijuana in the hallway. Then went on to say it was apparent where it came from as they opened the door after he knocked, the odor hit him in the face. We resent the accusation of my family doing drugs. The hallway already smelled like smoke and urine when we first arrived anyway. We didn’t complain, just figured it was the pet section of the hotel. However, my last night was a real smack in the face when I had to listen to dogs right across the hall. I booked my room where pets would be. I left my dog at home with a sitter because the rules state they couldn’t be over 40lbs. However, other stays had dogs much bigger than mine. I made sure I took pictures and I have the recordings of the barking dogs for my records. Because charging my family smoke fees and other fees to make up for having to refund another guest was obvious.
Stayed 2 nights in Jul 2023
Response from Hotel manager on 18 Jul,2023
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager