Sarena de Muro Resort Mallorca, part of Destination by Hyatt
10/10 Excellent
"Incredible hotel with all the amenities and facilities required for a relaxing break by the sea. All the staff were attentive and willing to go the extra mile which made us feel at home. Will be returning"
"The hotel was located centrally to restaurants in the area. The parking was very challenging as we were initially under the impression that there was parking on site but this was not the case, The furthest we had to park from the hotel was 0.6 miles. The town itself was safe so this was not an issue; however, it is challenging when moving luggage back and forth. Also, if there are elderly individuals traveling to this site or families with children this may be a consideration. Additionally, there is a beach towel exchange policy from 1000-1200 hours which is very limiting if heading out early daily to tour and explore other parts of the island of Mallorca."
"Amazing stay here for 2 nights with my family with young kids. The food was really great and staff were always so lovely and friendly. The beach is nearby with crystal clear water. There is also pony rides and shops right nearby the hotel. The splash park was the highlight for our kids. 5 star experience."
"The hotel staff was extremely helpful and kind. The amenities, including the kids spaces were fantastic. The buffet are delicious. The beach is so dreamy with white sand, turquoise warm water and shallow water, perfect for the kiddos. We loved our stay and will come back for sure!"
"Resort was perfect for kids, they had a blast! As a gluten free traveller, we travelled all the way from Canada to go to this resort due to its reviews/food safety. Hats off to Chef Miguel, who walked me around the buffet to show me exactly what was safe to eat. He did this without making me feel like I was interfering or bothering him from his busy schedule. His courteous manner made the service from great to excellent! He made my trip, he made me confident that what I was eating was safe, would tell me all of the food that was able to be made in the kitchen - personal pizzas, hot French fries, pasta.
The family rooms were excellent/clean. The black out blinds were good (bring a sleep mask if you’re really sensitive). The room’s air conditioning wasn’t operating properly or at all when we first arrived. The first night was quite hot, they brought a fan. They fixed it but it never really reached super cool temps like in most hotels. They instructed me to leave the temp at 18 degrees but it was probably still in the 23-24 degree range. Some reviews have said the same thing about rooms not getting cool enough. There was sometimes a smell that seemed to emanate when the AC was on, not sulphur smell but something like that. It could have been just just our room. Pillows were oldly skinny, half the height of a regular pillow (could be more comfortable). Christina (guest services) helped as best she could. Overall, resort was great for its 4 star rating."
"Really good hotel – we really enjoyed our stay. The hotel grounds were a bit smaller compared to other hotels we’ve stayed at, which limited the places where you could dine, walk, or relax. The hotel was clean and well maintained, although our balcony wasn’t cleaned even once during our stay. The staff were lovely, friendly, and always helpful. We would definitely recommend this hotel"
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