"This was by far the worst hotel experience I have ever had, and I’m disgusted I had to pay to stay in conditions this unacceptable. The problems started immediately. When I checked in, the card machine malfunctioned for no reason on my end, and the front desk employee loudly announced “Declined!” with a grin on his face. It was humiliating, unnecessary, and completely unprofessional. I was then informed the hotel had no elevator, something I’ve never encountered before and was not prepared for. After an eleven‑hour drive, I had to haul several heavy items up the stairs, and the young man at the desk seemed amused by this, which only made the situation worse. The staircase was behind doors clearly marked as fire safety doors to remain closed at all times, yet they were propped open during my entire three‑night stay. The front security door was also open during the entirety of my stay, which made me feel unsafe and vulnerable, especially when someone knocked on my door in the middle of the night. The hallways smelled musty and stale. Inside the room, it was obvious it had been quickly wiped down rather than properly cleaned. I found brown spots on the bathroom floor that became cleanable when wet, and mucus on the shower curtain. I sanitized handles, switches, and the remote myself. The shower didn’t look clean, and the fridge was messy. The photos and description on Travelocity were not even close to accurate, and I left feeling uncomfortable, unsafe, and completely misled.
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