Breakfast, lunch, dinner served; garden views
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Reviews of Royal Orchid Fort Resort

4.5 out of 5
Royal Orchid Fort Resort
Tara Hall Estate, Picture Palace Road, Mussoorie, Mussoorie, Uttarakhand

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 20 reviews" "
Rating 8 - Good. 7 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 5 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Aditi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views! We had a very comfortable stay and really enjoyed the good food and weather ☺️ the only downside was the WiFi was slightly unreliable so be prepared for that.
Stayed 1 night in May 2023
Response from Manager on 20 Jun,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

10/10 Excellent

Aarti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with super courteous staff and services
Stayed 1 night in Aug 2022
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

8/10 Good

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Location and Service is very good. Must try the Jacuzzi. But room could have been more cleaned
Stayed 1 night in Feb 2020
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very courteous and went out of the way to please. The Hotel was well maintained and host of activities for children.
Stayed 2 nights in Nov 2019
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

2/10 Terrible

Amit

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. I regret to hear about the disappointing service you received during your stay. We will review your comment internally and identify the areas that need improvement and assure you that this matter is being looked into. I sincerely hope that you will grant us another opportunity in the future to extend our true and warm hospitality to you. Please feel free to let us know if we can be of any other assistance. Thank you and have a great day!

4/10 Poor

NIRMAL

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not So Royal ...
On arrival we found that the reservation made thru Hotels.com was missing. Hotel could not find it in their system. I showed them confirmed email and later after about half an hour we were given a new booking. The room which we requested was not available and we were put into a room with no outside view. Just imagine you sitting on a hill in 4.5 star resort and all you have a wall to look at. We were promised a new room next night but nothing was done. Staff was polite to talk to but of no real help. Dining was okay but the restaurant had no heating and it was real cold. Hotel does not serve drinks because they have no liquor license. There is no facility or discounted rate for drivers (almost all other hotels have space available for drivers as courtesy).
Stayed 2 nights in Mar 2019
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. I regret to hear about the disappointing service you received during your stay. We will review your comment internally and identify the areas that need improvement and assure you that this matter is being looked into. I sincerely hope that you will grant us another opportunity in the future to extend our true and warm hospitality to you. Please feel free to let us know if we can be of any other assistance. Thank you and have a great day!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice .......................................
Stayed 1 night in Feb 2019
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

8/10 Good

Verified traveller

Travelled with family
Disliked: Amenities
The rooms are reasonably priced for what they are, but the wifi didnt work, and the heating was on and off.
Stayed 3 nights in Feb 2019
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Room was comfortable, staff was courteous, Coffee Machine not working, Food was average.
Stayed 3 nights in Dec 2018
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

4/10 Poor

Vicky, india

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel to stay
The hotel may have better room , but we were given a bad room on 2nd floor by the staff..though we had booked an executive room. Inspite of our request to change give better room the staff did not hear us. The room was noisy with no view.. Bed sheets seems not changed from previous stay...towels were old and ragged...breakfast though elaborate the service was very slow and the chef looks unexperienced overall not a nice stay and would not recommend....
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. I regret to hear about the disappointing service you received during your stay. We will review your comment internally and identify the areas that need improvement and assure you that this matter is being looked into. I sincerely hope that you will grant us another opportunity in the future to extend our true and warm hospitality to you. Please feel free to let us know if we can be of any other assistance. Thank you and have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome views.. Nice rooms, nice staff and nice breakfast. The only thing which we dont like is WiFi was not working properly. Otherwise, stay was awesome.
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

8/10 Good

Pavol, Slovakia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed stay
Ralaxed stay in good hotel with tastefull dinner and breakfast buffet. Yoga classes are excellent.
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good location, poor hotel
Hotel has very good location near top of Mussoorie. The staff is very friendly and helpful. There are some amazing views from the terraces. However the general condition of rooms is quite poor. The hotel does not live up to the prices it demands. Sheets are all worn and look dirty; we had to request changes every night. Rooms and furnitures are quite jaded. There were a bunch of gents from Delhi putting up at hotel and they were very crass, rowdy. The hotel allowed them very loud music without much consideration for other guests. Wifi is a pain as one has to keep entering user id and password. And the credentials expire in 24 hrs.
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. I regret to hear about the disappointing service you received during your stay. We will review your comment internally and identify the areas that need improvement and assure you that this matter is being looked into. I sincerely hope that you will grant us another opportunity in the future to extend our true and warm hospitality to you. Please feel free to let us know if we can be of any other assistance. Thank you and have a great day!

8/10 Good

Saurabh, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location
Hotel is located close to the city and beautifully situated.
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

4/10 Poor

Jeff, Mumbai

Disliked: Staff & service, property conditions & facilities
Overpriced for what you get
The hotel cost more than $150. For that we expected more than a lackluster breakfast, an internet connection that did not work, and a cable TV connection whose English-language channels did not work. We recommend looking elsewhere in Mussoorie.
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. I regret to hear about the disappointing service you received during your stay. We will review your comment internally and identify the areas that need improvement and assure you that this matter is being looked into. I sincerely hope that you will grant us another opportunity in the future to extend our true and warm hospitality to you. Please feel free to let us know if we can be of any other assistance. Thank you and have a great day!

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ,
We enjoyed the stay but breakfast was not up to mark. But overall we enjoyed scenic view and the location.
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT A HOPELESS HOTEL
*************************************PATHETIC IS THE WORLD ***************************************
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. I regret to hear about the disappointing service you received during your stay. We will review your comment internally and identify the areas that need improvement and assure you that this matter is being looked into. I sincerely hope that you will grant us another opportunity in the future to extend our true and warm hospitality to you. Please feel free to let us know if we can be of any other assistance. Thank you and have a great day!

8/10 Good

yash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. We are very happy to note that you enjoyed your stay with us. We would be happy to have your stay with us whenever you decide your next trip.

6/10 Okay

neerav

Liked: Cleanliness, room comfort
good hotel
rooms were good, the view is good, food is good.. there is no ac and swimming pool. Missed those.
Response from Manager on 9 Feb,2023
Dear Guest, thank you very much for taking the time to share your valuable feedback. I regret to hear about the disappointing service you received during your stay. We will review your comment internally and identify the areas that need improvement and assure you that this matter is being looked into. I sincerely hope that you will grant us another opportunity in the future to extend our true and warm hospitality to you. Please feel free to let us know if we can be of any other assistance. Thank you and have a great day!

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023