Fairmont The Norfolk

Luxury hotel with 2 restaurants and full-service spa

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

Outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Bar
Spa
Breakfast available
Housekeeping
Gym

includes taxes & fees

4 Jul - 5 Jul

Room options

All rooms

1 bed

2 beds

Showing 13 of 13 rooms

1 bedroom, premium bedding, pillow-top beds, minibar

Junior Suite, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

Blackout curtains

79 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

Sleeps 4
2 Double Beds

Deluxe Suite, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

Blackout curtains

40 sq m
Sleeps 3
1 King Bed

Room, 1 Queen Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

35 sq m
Sleeps 2
1 Queen Bed

Norfolk Signature Suite with King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

Blackout curtains

79 sq m
Sleeps 3
1 King Bed

Superior Suite, 1 Queen Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Separate bedroom

Blackout curtains

74 sq m
Sleeps 2
1 Queen Bed

Family Room, 2 Double Beds

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

35 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Single Beds

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

35 sq m
Sleeps 3
2 Single Beds

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

Highlights

Balcony

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

35 sq m
Sleeps 3
1 King Bed

Deluxe Room, 2 Single Beds

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

35 sq m
Sleeps 3
2 Single Beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

35 sq m
Sleeps 3
1 King Bed

Twin Room, 2 Single Beds

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

Hypo-allergenic bedding

Pillow menu

Blackout curtains

Premium bedding

35 sq m
Sleeps 2
2 Single Beds

About the area

Harry Thuku Road, PO Box 58581, Nairobi, 00200

What's nearby

University of Nairobi - 1 min walk - 0.0 km
Kenyatta International Convention Centre - 18 min walk - 1.6 km
Sarit Centre - 3 min drive - 3.0 km
Yaya Centre - 5 min drive - 4.1 km
United Nations Office at Nairobi - 8 min drive - 7.4 km

Getting around

Syokimau Station - 24 min drive
Nairobi (NBO-Jomo Kenyatta Intl.) - 27 min drive

Restaurants

‪Lord Delamere Terrace - ‬1 min walk
‪Mawimbi Seafood - ‬3 min walk
‪Number 7 Cocktail Bar - ‬6 min walk
‪Saapé - ‬7 min walk
‪Sno Cream - ‬7 min walk

About this property

Fairmont The Norfolk

Luxury eco-certified hotel near University of Nairobi

Located close to Kenyatta International Convention Centre and Sarit Centre, Fairmont The Norfolk provides a swim-up bar, a poolside bar and a terrace. Treat yourself to a body scrub, a sports massage or aromatherapy at Pembo, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a business centre.

Additional perks include:

An outdoor pool with sunloungers, pool umbrellas and a swim-up bar
Free self-parking and valet parking
Limo/town car service, buffet breakfast (surcharge) and meeting rooms
A 24-hour front desk, a gift shop and concierge services
Guest reviews speak highly of the first-rate property condition

Room features

All 170 rooms have comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and laptop-compatible safes.

Other conveniences in all rooms include:

Recycling, LED light bulbs and eco-friendly cleaning products
Bathrooms with rainfall showers and designer toiletries
Flat-screen TVs with satellite channels
Wardrobes/cupboards, free infant beds and coffee/tea makers

Awards and affiliations

Eco-certified property

This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Greek, Swahili

Similar properties

Pool
Spa
Parking included
Free WiFi

includes taxes & fees

5 Jul - 6 Jul

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

24-hour return airport shuttle (surcharge)
Limo/town car service
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 4,500 for adults and KES 2,250 for children
2 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Lord Delamere Terrace
Tatu Restaurant

Things to do

Fitness classes
Full-service spa
Health club
Outdoor pool
Sauna
Steam room

Family friendly

Free cot
Laundry facilities
Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (2,196 square foot of space)
Meeting rooms

Outdoors

Garden
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Lift (120 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

100% renewable energy
3 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1904
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime

Early check-in subject to availability

An early check-in fee will be charged

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

Fee for buffet breakfast: from approximately KES 4500 for adults and from KES 2250 for children
Airport shuttle fee: KES 8000 per vehicle (one way)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses geothermal energy

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairmont Norfolk

Fairmont Norfolk Hotel

Fairmont Norfolk Hotel Nairobi

Fairmont Norfolk Nairobi

Norfolk Fairmont

Fairmont Hotel Nairobi

Fairmont Hotel Norfolk

Fairmont The Norfolk Hotel Nairobi

Norfolk Hotel Nairobi

Norfolk Nairobi

Fairmont The Norfolk Hotel

Fairmont The Norfolk Nairobi

Fairmont The Norfolk Hotel Nairobi

Frequently asked questions

Does Fairmont The Norfolk have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Fairmont The Norfolk?

As of 19 Jun, 2025, prices found for a 1-night stay for 2 adults at Fairmont The Norfolk on 4 Jul, 2025 start from S$283.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Fairmont The Norfolk pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fairmont The Norfolk?

Self-parking and valet parking are free at this property.

What time is check-in at Fairmont The Norfolk?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Fairmont The Norfolk?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Fairmont The Norfolk provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 8000 per vehicle applies.

Where is Fairmont The Norfolk located?

Located in Nairobi Central, this luxury hotel is within 1 mi (2 km) of University of Nairobi and Kenyatta International Convention Centre. Sarit Centre and Yaya Centre are also within 6 mi (10 km).

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Fairmont The Norfolk Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Justin

4 Apr, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel, very friendly staff, great food

Stayed 1 night in Apr 2025

10/10 Excellent

Salim

16 Jun, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.

Stayed 2 nights in Jun 2025

10/10 Excellent

enrique

27 Dec, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All the staff are great! Breakfast is great property is beautiful

Stayed 1 night in Dec 2024

10/10 Excellent

Cato

18 Feb, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A returning guest

I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff.

Stayed 3 nights in Feb 2025

10/10 Excellent

Roy

16 Aug, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel and get staff

Stayed 1 night in Aug 2024

10/10 Excellent

Aldo

26 Sept, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.

Stayed 1 night in Sep 2024

10/10 Excellent

Carl

30 Sept, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome staff great room and pool

Stayed 2 nights in Sep 2023

10/10 Excellent

Aldo

22 Sept, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Outstanding hotel in the middle of Nairobi. Superb, friendly staff, good food, skimpy drinks, and beautifully maintained British colonial furnishings and layout. A refreshing break from the sterile and cold environment of newer hotels. Just teriffic!

Stayed 2 nights in Sep 2024

10/10 Excellent

Fredrik

2 Jul, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Nairobi

Best hotel I Nairobi. Service and people are kind and service minded.

Stayed 2 nights in Jun 2024

10/10 Excellent

Gerard

26 Apr, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel….

Stayed 1 night in Apr 2023

10/10 Excellent

thomas

27 Jul, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Hotel

Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.

Stayed 2 nights in Jul 2024

10/10 Excellent

Vivek

5 Apr, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi.

Stayed 5 nights in Mar 2023

10/10 Excellent

Marie

2 Jan, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat

Stayed 3 nights in Dec 2023

2/10 Terrible

Paul

16 Sept, 2024

Disliked: Staff & service

Refused to reimburse for a cancellation one week in advance. Promised to follow-up and never did. Terrible service.

Stayed 5 nights in Sep 2024

2/10 Terrible

grace

22 Sept, 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

recently stayed for two nights at the Fairmont in Canyon, and while most of my stay was pleasant, I encountered an issue on the last day. The hotel provided a very small, single-use toothpaste, which wasn’t enough for the duration of my stay. As I was heading to a safari, I requested a few extra small toothpaste tubes to take with me, but the front desk was unhelpful and questioned why I needed more. They even mentioned that since I was checking out soon, they couldn’t provide any more, even though I still had a few hours left before check-out. Their attitude, including the manager’s, felt dismissive and discriminatory. I’m very disappointed to experience such poor service at a hotel of this caliber.

Stayed 2 nights in Sep 2024

6/10 Okay

Stephen

13 Oct, 2023

Liked: Cleanliness

Disliked: Staff & service

This was certainly a grand dame 40 years ago when my wife first stayed at The Norfolk, but we found the place tired and the whole routine a bit sketchy. We were given a room that was not what we booked (booking specifically called for a King bed, but we received a Queen and the hotel staff tried to convince us that indeed the bed was a "King-like" bed). I was given two separate quotes for a car service, one twice the other, and both were a multiple of what Uber quoted for the same ride. I sat outside enjoying a cigar and a waieter asked me if i had an "extra cigar" for him. That's never happened to me anywhere. Also of note, the manager was quite welcoming until he saw we had a problem with the room and he then disappeared faster than you could imagine. Indeed it's a grand dame that has seen better days.

Stayed 1 night in Oct 2023

8/10 Good

Charles

1 Mar, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Feb 2025

10/10 Excellent

Hadrien

13 Jan, 2025

Excellent all round - especially the staff

Stayed 3 nights in Jan 2025

4/10 Poor

Daniel

22 Dec, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Nov 2024

10/10 Excellent

Angela

20 Dec, 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Adam

26 Nov, 2024

Stayed 2 nights in Nov 2024

10/10 Excellent

ELIZABETH

11 Sept, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Lisa

16 Jul, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel in downtown Nairobi.

Stayed 1 night in Jun 2024

10/10 Excellent

Beth

7 Jun, 2024

Stayed 3 nights in Jun 2024

10/10 Excellent

Marko

28 Apr, 2024

Stayed 5 nights in Apr 2024

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Fairmont The Norfolk

Choose dates to view prices

Photo gallery for Fairmont The Norfolk

Reviews

Popular amenities

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Deluxe Room, 2 Double Beds

Highlights

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

View all photos for Norfolk Signature Suite with King Bed

Norfolk Signature Suite with King Bed

Highlights

View all photos for Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed

Highlights

Family Room, 2 Double Beds

Highlights

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

Highlights

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda)

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

Highlights

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Highlights

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About the area

What's nearby

Getting around

Restaurants

About this property

Fairmont The Norfolk

Awards and affiliations

Languages

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Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out