Nali Patio

Amazing Service

I would like to express my sincere appreciation for Leona, the Assistant Hotel Manager, for her outstanding professionalism and support. During my stay, a few things unfortunately went wrong, and the issues I raised were causing considerable discomfort. However, Leona handled everything with genuine care, understanding and efficiency. She listened attentively, took my concerns seriously and went above and beyond to provide assistance and make things right. Her calm, thoughtful and solution-oriented approach made a real difference and completely changed what could otherwise have been a very disappointing experience. She is a true asset to the hotel, and her dedication to guest satisfaction deserves to be recognised. Thank you, Leona, for turning a difficult situation into a much more positive experience!

Great location- half a block to Wangfujing St., easy DiDi rides to the Temple of Heaven, Forbidden City. The Expedia photos are not consistent with the appearance of the hotel-the lobby has not been renovated and is cluttered. The guest rooms have been renovated but are not decorated as they are in the photos. Compact rooms- the only place to open a large suitcase is on the bed. Very clean.