Exterior

Reviews of Hyatt House Naples/5th Avenue

3.5 out of 5
Hyatt House Naples/5th Avenue
1345 5th Avenue South, Naples, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 582 out of 1000 reviews" "
Rating 8 - Good. 222 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE, Orlando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad hotel packing but have to paid $25.00 daily.
Stayed 4 nights in May 2024
Response from JJS on 15 May,2024
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.

8/10 Good

Wilma, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apartment had living room and kitchen if you are staying multiple nights with family.
Stayed 1 night in Apr 2024
Response from JJS on 15 May,2024
Thank you for your feedback regarding your recent stay at Hyatt House Naples. Please come back and visit us soon!

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the morning breakfast. The staff was really helpful and nice! The location is the best!
Stayed 5 nights in May 2024
Response from JJS on 15 May,2024
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

10/10 Excellent

Francine

Travelled with group
The hotel was on the Water and walkable to 5th Avenue restaurants.
Stayed 5 nights in May 2024

10/10 Excellent

Louis, Pembroke Pines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Room was excellent and bed super comfortable
Stayed 1 night in May 2024

10/10 Excellent

Ignacio

Liked: Cleanliness
Stayed 2 nights in May 2024

4/10 Poor

Abbas

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Bathroom, towels and floor were dirty
Stayed 1 night in May 2024

10/10 Excellent

Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Put fans in the bathrooms
Stayed 3 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that the pull and jacuzzi have an incredible view of the bay. I would have liked the pool to be heated though. Enjoyed the stay nonetheless
Stayed 4 nights in Apr 2024
Response from JJS on 3 May,2024
Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location and the staff were able to meet your needs. We make sure that all our staff is exceptionally trained in all areas, so guests never have to worry. We look forward that you will choose to stay with us again soon and have a five star experience.

2/10 Terrible

Ajrie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Male front desk worker was extremely rude did not explain anything; the property did not disclose that the airport was right behind it and caused so much noise and commotion for my infant. Could not enjoy the pool because of it. Highly disappointed, highly unsatisfied.
Stayed 4 nights in Apr 2024
Response from JJS on 3 May,2024
Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. The Naples Airport is a private airport. On our Hyatt website we do state under transportation it is 3 miles from the hotel or many people leave reviews some positive and some negative about the planes. We look forward to the opportunity to welcome you back.

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, friendly staff, clean and walkable with lots of dining option in the area
Stayed 7 nights in Apr 2024
Response from JJS on 3 May,2024
Thank you for taking the time to post this review. I was so happy to read that your experience from start to finish was so good! We pride ourselves in excelling in our rooms with cleanliness and comfort. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. I am happy we were able to live up to your high expectations. Sometimes that is not so easy. Please come back and see us again very soon!

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from JJS on 3 May,2024
We appreciate you choosing us to host you for your recent trip. We love it when our guests take the time to share a review of their hotel experience. We are thrilled we were able to provide you with a great experience and perhaps next time we will earn a 5 out of 5.

6/10 Okay

Claudia, Miami

Travelled with partner
Basic hotel, average breakfast, good location.
Stayed 1 night in Apr 2024
Response from JJS on 3 May,2024
Thank you for taking the time to share a detailed review of your experience! We are quite pleased to know that you enjoyed your overall stay. We appreciate your honest feedback on your stay. This feedback helps us to continually improve the guest hotel experience.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with a great outside pool area. All employees were excellent in addition to a fabulous breakfast. Close to the beach, restaurants and activities.
Stayed 5 nights in Apr 2024
Response from JJS on 3 May,2024
Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.

10/10 Excellent

Jean-Zacarie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. The kids and my wife loved it.
Stayed 4 nights in Apr 2024
Response from JJS on 3 May,2024
Thank you so much for your recent stay and 5 star review of your hotel experience at the Hyatt House Naples! We really appreciate guest feedback and you mentioned all the aspects that we focus on for a great stay.

10/10 Excellent

James

Stayed 4 nights in Apr 2024
Response from JJS on 3 May,2024
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 3 nights in Apr 2024
Response from JJS on 3 May,2024
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a beautiful city. The facility is clean, the food at the hotel was excellent, and the staff was very pleasant. I highly recommend.
Stayed 4 nights in Apr 2024
Response from JJS on 3 May,2024
Thank you for the great review of our hotel. It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and providing guests with the ultimate hotel experience. I will be sure to share your review with them.

10/10 Excellent

Shubo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JJS on 3 May,2024
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and encourage you to use our facility whenever you are in the Naples area.

10/10 Excellent

John, Barnegat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome time at the Hyatt. Stayed for 9 days and loved every minute of it. Everything looked new and very clean. Easy access to downtown Naples. Beach also not far. The pool was huge and right on the river. A great stay!
Stayed 9 nights in Apr 2024
Response from JJS on 3 May,2024
Thank you so much for your review of our hotel and had a fantastic experience at our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We encourage you to visit us again.

10/10 Excellent

paul ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
beautiful property
Stayed 4 nights in Apr 2024
Response from JJS on 3 May,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness
.
Stayed 4 nights in Apr 2024
Response from JJS on 23 Apr,2024
Thank you for your review. We are glad that you and you enjoyed your stay. We appreciate your business and look forward to your return.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had no AC
Stayed 2 nights in Apr 2024
Response from JJS on 23 Apr,2024
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. I do apologize that the AC did no function properly during your stay. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

2/10 Terrible

Robert

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrible room front row car park and very instrusive road noise from the main road. Feels like an old motel that’s been smartened up for mid level management .
Stayed 5 nights in Apr 2024
Response from JJS on 23 Apr,2024
Thank you very much for staying with us, and for sharing the details of your stay. Our culture is to ensure that we exceed our guest’s expectations and truly personalize their visit. We are all very disappointed that we did not meet your expectations based on the room location. If you find yourself returning, look at booking a room on the view side of the hotel. For a few dollars more the river and the boats make for great entertainment. We hope to have the opportunity to welcome you again and make your future stays five stars!

10/10 Excellent

Grettel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location Clean, easy parking lot Excellent
Stayed 1 night in Apr 2024
Response from JJS on 23 Apr,2024
Thank you so much, we are thrilled that you had such a great time! I know I speak for my entire team when I say that your review reaffirms why we are in this business. We take pride in providing exceptionally clean rooms. We make sure that all rooms are exceptionally cleaned, so guests never have to worry. Please let us know when you are returning so that we may provide you another great stay!

10/10 Excellent

nanci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from JJS on 23 Apr,2024
Thank you for the five star review! We appreciate you letting us know that we met if not exceeded your expectations. We hope to see you again soon.

4/10 Poor

Sharron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are deceiving. We paid just under $500 a night and got the street view - with 8 lanes of traffic. Property is nice but for the price, it is not worth it.
Stayed 2 nights in Apr 2024
Response from JJS on 19 Apr,2024
Sharron, We do have a street side to the hotel and a view side of the river. If you want a river view you need to book a room that says view. 5th Ave is in front of the hotel and is a busy road during the day, but is 35 MPH. I am sorry you did not enjoy your stay do to the room location. I truly hoped you enjoyed the rest of the hotel.

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from JJS on 19 Apr,2024
Paul, Thank you for the 5 out 5. We hope to see you again soon.

10/10 Excellent

Yolisbet

Stayed 1 night in Apr 2024
Response from JJS on 13 May,2024
We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Naples area.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable, convenient, overall nice accomofations
Stayed 2 nights in Apr 2024
Response from JS on 19 Apr,2024
Dana, Thank you for the perfect review. We are happy you were able to walk our little town and see the area from the hotel.

10/10 Excellent

Ovell

Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel stay was amazing! The only issue was the bed covers were feathers which caused a allergy irritation issue so if you’re not fond of feathers bring your own cover.
Stayed 4 nights in Apr 2024
Response from JS on 13 Apr,2024
Dear Ovell, thank you for the perfect score. We do have alternative options if you need something with feathers on your next stay.

10/10 Excellent

Agustin, Miami

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place !!’
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 9 Apr,2024
We are very pleased to hear that you enjoyed your stay here at the Hyatt House Naples. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

8/10 Good

Hernando Touzard

Travelled with family
Liked: Cleanliness, staff & service
We experienced some weird noises in our room during the night. The bedding wasn’t that great either. No blanket or douvet. The food was not good (we ordered the steamed crab and the rib eye).
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 8 Apr,2024
Thank you for reviewing your recent stay at the Hyatt House Naples. I am saddened that you were not able to enjoy your stay to it's fullest due to room disturbances and Latitude 26. Please know your concerns will be addressed with the respective departments and resolved immediately. We appreciate you voicing your concerns and allowing us the ability to rectify for future guests. We look forward to the opportunity of hosting you again in the future so we may exceed your expectations.

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 9 Apr,2024
Thank you for reviewing your recent stay. We are very pleased to see you enjoyed your time on property with us and we look forward to hosting you again in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Hyatt House has a beautiful view and is on the intercoastal. Our suite was spacious enough to comfortably sleep 4. It is located in a convenient area close to Naples Pier. They serve a hot breakfast every morning which gets your day started quickly. I usually stay with family while in Naples but the Hyatt House made our stay so pleasant that I would definitely return!
Stayed 5 nights in Apr 2024
Response from Front Desk Manager on 6 Apr,2024
We are very pleased to hear that genuinely enjoyed your time on property. Please know your experience will be shared with our team members. Thank you for reviewing your recent stay and we look forward to hosting you again in the future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hyatt House on 5th Avenue was amazing! Amazing pool area and peaceful canal with a wonderful view.
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on 6 Apr,2024
We are very excited to hear that you truly anjoyed your time with us and were able to enjoy the amenities and views. Thank you for reviewing your recent stay. Please know your kind words will be shared with our team members. We look forward to hosting you again in the future.

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
breakfast was terrible, planes taking off every 3 to 4 minutes right over our heads, way too expensive for what it's worth, parking 25$ per day !!!!
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 5 Apr,2024
Thank you for reviewing your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you.

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful scenery and very convenient
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 5 Apr,2024
We are very pleased to hear that your enjoyed our property's location and views. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 5 Apr,2024
Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

10/10 Excellent

lidianett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing except the beds hurt my back at Litle bit uncomfortable
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on 1 Apr,2024
We are very pleased to see you enjoyed your time on property. Thank you for choosing to make the Hyatt House Naples your home away from home. We look forward to hosting you again.

10/10 Excellent

peyton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!! We will come back
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on 1 Apr,2024
We are very pleased to see you enjoyed your time on property. Thank you for choosing to make the Hyatt House Naples your home away from home. We look forward to hosting you again.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 2 Apr,2024
We are very pleased to see that you enjoyed your time on property. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.

8/10 Good

Michele

Stayed 6 nights in Mar 2024
Response from JJS on 23 Apr,2024
Thank you for your feedback regarding your recent stay at Hyatt House Naples. I thank you for this great review and am glad to read about wonderful hotel experience. Please come back and visit us soon!

10/10 Excellent

Sarah K

Travelled with family
Liked: Cleanliness, amenities
Awesome
Stayed 4 nights in Mar 2024
Response from Front Desk Manager on 31 Mar,2024
We are very pleased to see your truly enjoyed your time with us. Thank you for reviewing your recent stay. We look forward to the opportunity of hosting you again in the future.

10/10 Excellent

Catherine

Stayed 2 nights in Mar 2024
Response from JJS on 19 Apr,2024
Thank you for the perfect score. We hope to see you again int he future.

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 26 Mar,2024
We are pleased to see you enjoyed your time on property with us. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

10/10 Excellent

Manuel

Stayed 3 nights in Mar 2024
Response from Front Desk Manager on 26 Mar,2024
We are pleased to see you enjoyed your time on property with us. Thank you for reviewing your recent stay. We look forward to hosting you again in the future.

10/10 Excellent

Tracee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my time with my daughters. Excellent room and location perfect! Love the dock to sit watching the sunset.
Stayed 4 nights in Dec 2023
Response from Front Desk Manager on 23 Mar,2024
Thank you for reviewing your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We are very glad to hear that you enjoyed the amenities offered and created a lasting memory.

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice pool
Stayed 3 nights in Mar 2024
Response from Front Desk Manager on 23 Mar,2024
Thank you for reviewing your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. We are very pleased to hear that you enjoyed our location and amenities offered.

6/10 Okay

Kathy, Poulsbo

Travelled with family
This hotel was in a great location and central to a lot of options for dining, shopping, and boating. The only drawback was our room was small, the shower didnt drain well, and there were no complimentary bath supplies. One bar of soap to use at the sink and the shower in inconvenient. Not everyone uses liquid shower gels. Front desk staff were either not familiar with searching reservations via third party providers or they just didnt want to. I had to pull up the confirmation information as apparently my contact info nor name could be used.
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 10 Mar,2024
Thank you for reviewing your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you.