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Reviews of Franklin Marriott Cool Springs

3.5 out of 5
Franklin Marriott Cool Springs
700 Cool Springs Blvd, Franklin, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 232 out of 410 reviews" "
Rating 8 - Good. 97 out of 410 reviews" "
Rating 6 - Okay. 48 out of 410 reviews" "
Rating 4 - Poor. 21 out of 410 reviews" "
Rating 2 - Terrible. 12 out of 410 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shalahn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Matthew Lahiff on 13 May,2024
Thanks for the great rating!

10/10 Excellent

Alisa, Murfreesboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again, pricey though, even after military, senior or corporate discounts.
Stayed 1 night in Apr 2024
Response from Matthew Lahiff on 15 Apr,2024
Thank you for the comments Alisa. We are happy to see that you had a great stay.

6/10 Okay

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matthew Lahiff on 8 Apr,2024
Thank you for taking the time to review our hotel. We sure would like to know how we could earn 5 stars. Feel free to reach out to us to let us know.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and the staff were exceptionally nice. Our stay was enjoyable. We only wish the beds were queen sized rather than double.
Stayed 1 night in Mar 2024
Response from Matthew Lahiff on 1 Apr,2024
Thank you for your comments on your recent stay. We are happy to know that you had excellent interactions with our team members.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Matthew Lahiff on 12 Mar,2024
It is great to see you enjoyed your time with us. We hope to see you on future visits to the area.

10/10 Excellent

Cristina, Santa Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff went above and beyond. Great customer service.
Stayed 1 night in Feb 2024
Response from Matthew Lahiff on 22 Feb,2024
Thank you for recognizing our front desk team. We are fortunate to have such great customer representatives.

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Location Not enough amenities for the money such internet, breakfast
Stayed 1 night in Feb 2024
Response from Matthew Lahiff on 22 Feb,2024
Thank you for the feedback Charles. We would love for you to sign up for a Marriott Bonvoy Rewards at no cost to you. One of the great perks is free internet. We hope to have the chance to sign you up next time.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jan 2024
Response from Matthew Lahiff on 22 Feb,2024
Thank you for letting us know you had a great stay. We truly appreciate the feedback.

8/10 Good

Paul

Ok.
Stayed 1 night in Jan 2024
Response from Matthew Lahiff on 22 Jan,2024
Thanks for taking the time to rate your stay. We are glad you had a good one.

10/10 Excellent

charlotte

Stayed 2 nights in Dec 2023
Response from Matthew Lahiff on 22 Jan,2024
Thank you Charlotte. We are happy to see you enjoyed your stay.

10/10 Excellent

Paul, Risgecrest

Stayed 1 night in Dec 2023
Response from Matthew Lahiff on 22 Jan,2024
Thanks for the 5 star review! We appreciate it.

10/10 Excellent

Shahed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. The restaurant is fine. Staff are friendly.
Stayed 1 night in Nov 2023
Response from Matthew Lahiff on 2 Nov,2023
We are very happy to see that you had a great stay. We hope to see you again for future visits to the area.

10/10 Excellent

Bahareh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brittany on 20 Oct,2023
Thank you for your review! We are happy to hear your stay was great. We hope you come back to see us next time you are in town.

6/10 Okay

Cheryl

Liked: Staff & service
It was okay but Marriott can do better
Room gets warm even when air is turned down low. It was clean but could use some updating. You can hear people pretty easily and doors slamming shut.
Stayed 2 nights in Oct 2023
Response from Matthew Lahiff on 17 Oct,2023
Thank you for the constructive comments. We will definitely review these to see how we can continue to improve.

2/10 Terrible

Cynthia

Stayed 4 nights in Sep 2023
Response from Matthew Lahiff on 29 Sept,2023
We are sorry to see that your stay was not great. If you would contact the hotel directly and give us more detail we would appreciate it. We will definitely use your information to improve.

8/10 Good

Dung, Macungie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. I wish it includes breakfast
Stayed 3 nights in Sep 2023
Response from Matthew Lahiff on 26 Sept,2023
We are happy to see that you enjoyed the hotel. I am sorry that breakfast is not included. We do offer a package that includes breakfast at a discounted price. The next time you stay, hopefully that will be a great option for you.

10/10 Excellent

crdk

Stayed 3 nights in Sep 2023
Response from Matthew Lahiff on 17 Oct,2023
Thank you for taking the time to give us a great rating. We appreciate it and we are happy to see you had a great stay.

6/10 Okay

Jimmy

Liked: Cleanliness, room comfort
Not Excellent, but Good.
The stay is what I would say was "Good". The issues are that, the toilet flapper valve needed replacing. It kept filling up after leaking. Which, we would press the flapper down to stop it from leaking. We had to do this three times. We didn't bother with it, when leaving hoping the maid service would notice it, and report it to maintenance. We didn't know if the breakfast was free or there was a charge, therefore, we didn't partake in it. You should put it somewhere more noticeable if it was free or not. Overall, the room was very clean. And the bar was an excellent. It was not excellent, but "Good"
Stayed 2 nights in Aug 2023
Response from Matthew Lahiff on 21 Aug,2023
Thank you for letting us know about the issue you encountered with your bathroom. We will definitely look into it. We are pleased to know you enjoyed the rest of your stay.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The room was amazing. Shower and room comfort great. Pillows were little flattened when used not firm enough for my comfort. Would have loved to have microwave to reheat food. Safety is big to me and I felt very safe.
Stayed 2 nights in Jul 2023
Response from Matthew Lahiff on 2 Aug,2023
We are very happy to know that you had a great and safe stay. We truly appreciate you taking the time to share your experience with others.

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice accommodations, perfect location for our needs, quiet. The staff very friendly and helpful!
Response from Matthew Lahiff on 31 Jul,2023
MelodyWe are so glad to hear that you had a great stay! We appreciate you taking the time to let us know. Hopefully we will see you in the future.

2/10 Terrible

Scott

Stayed 2 nights in Jul 2023
Response from Matthew Lahiff on 21 Aug,2023
We are sorry to see you did not have a great stay. If you would like to share more detail, please reach out to the hotel directly. We would like to hear from you.

6/10 Okay

Crystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was friendly just due to technical issues check in was lengthy
Stayed 1 night in Jul 2023
Response from Matthew Lahiff on 31 Jul,2023
We do want to extend our apologies for the technical issues we experienced during your arrival period. We are happy to hear that our staff was friendly throughout.

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Matthew Lahiff on 17 Aug,2023
Thank you for taking the time to give us such a great rating! We truly appreciate it.

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again
Comfortable, clean hotel with friendly staff.
Stayed 1 night in Jun 2023
Response from Matthew Lahiff on 20 Jul,2023
TaniaThank you for the 10 out of 10 rating and we would definitely love to have you stay with us again.

10/10 Excellent

Brittany

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Very close to shopping and restaurants!
Stayed 4 nights in Jun 2023
Response from Matthew Lahiff on 20 Jul,2023
BrittanyWe appreciate the time you took to give us a great rating!

10/10 Excellent

Coronda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. I just didn't like the fact that we had to pay for breakfast (it was good) after paying that much for the room. My fault for assuming
Stayed 3 nights in Jun 2023
Response from Matthew Lahiff on 22 Jun,2023
We are glad you enjoyed your stay with us.

6/10 Okay

Morgan

Business traveller
Liked: Cleanliness
Clean property, but the staff was not very attentive or friendly. The room was fine, but half the outlets did not work, the toilet was extremely loud when flushed, and there was a constant ticking noise in the bathroom that became very annoying. Expected more at this property. 3/5
Stayed 1 night in May 2023
Response from Matthew Lahiff on 5 Jun,2023
Thank you for your constructive comments. While it is disappointing to know that your stay was not perfect, it is helpful for us so we can continue to improve on our services and product. We hope that you will try us again in the future.

6/10 Okay

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Apr 2023
Response from Matthew Lahiff on 4 May,2023
BenThank you for the comments. We hope yo make your next stay excellent!

10/10 Excellent

Cathy

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Matthew Lahiff on 29 Mar,2023
CathyThank you for the 10! We appreciate that and we are very happy you had a great stay at the Franklin Marriott Cool Springs.

10/10 Excellent

Terrica L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 1 night in Mar 2023
Response from Matthew Lahiff on 27 Mar,2023
It looks like you had a great stay Terrica. Thank you for the score and we hope to see you again.

6/10 Okay

Arceli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean and beds were good.
Stayed 2 nights in Mar 2023
Response from Matthew Lahiff on 22 Mar,2023
Thank you for the comments. We love to hear you enjoyed the Marriott Bed.

4/10 Poor

Corey D

Stayed 3 nights in Jan 2023

10/10 Excellent

tamara

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Our friends picked this hotel because they have good luck with Merriotts.
Stayed 1 night in Dec 2022
Response from Matthew Lahiff on 20 Nov,2023
Thank you for the great rating. We are glad you enjoyed your stay.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Matthew Lahiff on 12 Dec,2022
PamelaWe are so glad you enjoyed your stay with us. We truly appreciate you rating us 10 out of 10! We hope to see you in the future.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

4/10 Poor

Reese

Business traveller
Disliked: Staff & service, property conditions & facilities
not good
there was no hot water in shower and the water pressure was aweful
Stayed 2 nights in Sep 2022
Response from Brandon Pulici- Front Office Manager on 29 Sept,2022
Thank you for your comments. Can you please provide the room number you stayed in with us? We want to ensure that room does have hot water for future guests and your next stay with us.

10/10 Excellent

Raymond

Stayed 2 nights in Sep 2022

2/10 Terrible

Hawbash

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I stayed one night at this property,the pipes in the room were making a lot of noise and we called front desk,they said we will send someone to look at it but it got to 10 pm no one showed up then we went to sleep,also the sink was clogged and water was not going down,when I checked out the manager there could careless and don’t even care what experience we had,DONT GO TO THIS HOTEL, you are wasting money,will never ever go back to any Marriot just because the staff was so rude
Stayed 1 night in Sep 2022
Response from Matthew Lahiff on 6 Sept,2022
Dear Hawbash, We are very disappointed to hear that you did not have an enjoyable stay. The experience you encountered is certainly not the norm for our hotel. We will definitely use your comments to better our service for future guests.

10/10 Excellent

Chuck

Stayed 1 night in Aug 2022
Response from Matthew Lahiff on 6 Sept,2022
Chuck, thank you for the perfect 10! We are happy to see you had a great stay.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly check in staff. Very clean and safe hotel.
Stayed 1 night in Jul 2022
Response from Matthew Lahiff on 1 Aug,2022
Thank you for the excellent rating and the great comments about our team at the Franklin Marriott Cool Springs. We appreciate it.

8/10 Good

Danielle

Liked: Cleanliness
Stayed 2 nights in Jul 2022

10/10 Excellent

GRACE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel.
Stayed 1 night in Jun 2022
Response from Matthew Lahiff on 27 Jun,2022
Grace We are happy you enjoyed the hotel. We look forward to seeing you for future visits to the area.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some portions of the room were a little worn. The carpet transition was frayed and looked awful. The standing lamp did not work.
Stayed 2 nights in Jun 2022
Response from Matthew Lahiff on 27 Jun,2022
Thank you for bringing these items to our attention. It looks like you enjoyed the rest of your stay. We appreciate the 10 out of 10 rating.

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was very disappointed that the thermostat controlled only the fan. Nashville was experiencing record heat and the room never got below 72, and that was at 3AM. VERY uncomfrtable
Stayed 1 night in Jun 2022
Response from Matthew Lahiff on 20 Jun,2022
Mike I am sorry that there were issues with the AC in your room during your stay. We have looked into the problem and have made the necessary fix for future guests. We hope that you will give us another try.

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Nothing fancy, but a solid hotel @ a fair price for the area, in a good location
Stayed 1 night in May 2022
Response from Matthew Lahiff on 20 Jun,2022
Angie, Thank you for the review. We are happy you had a good stay with us.

8/10 Good

Paige

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Brandon on 30 Apr,2022
Thank you for staying with us Paige! We hope to see you again in the future.

10/10 Excellent

Mark

Stayed 2 nights in Apr 2022

10/10 Excellent

Stacey, Knoxville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neatly situated, close to lots of shops and restaurants. Short walking distance to a fun little bar that stays open til 3 am. Clean, nice rooms and facilities. Best hotel fitness center I’ve ever seen. Staff is accommodating and professional. Hotel bar could use a few more draft beer choices and most of the usb chargers in the lounges don’t work but that’s no biggie. Great laid back quality spot for “hotel therapy” for those too busy for a real vacation in these weird times. That’s why I went anyway.
Stayed 2 nights in Mar 2022
Response from Matthew Lahiff on 10 Mar,2022
Andrew, We are glad you had a great stay. Thanks for the wonderful review. Sounds like you might have gone to Tony's Eat and Drink just down the street from the hotel. It is a fun little spot. Thank you for letting us know about the USB chargers. We hope to see you again in the future.

2/10 Terrible

Bobby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for a king size bed and got 2 doubles and didn’t get the price difference
Stayed 1 night in Feb 2022
Response from Matthew Lahiff on 17 Feb,2022
Bobby, I am sorry that you did not get the room type that you requested. We do try to accommodate all requests but it appears we fell short in this case. Without having more information on your reservation, I am unable to look into this further. If you would like to reach out to the hotel directly, we would be happy to research why this happened.