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Reviews of Hyatt Place Nashville/Hendersonville

3 out of 5
Hyatt Place Nashville/Hendersonville
330 E Main St, Hendersonville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility appears to be new, well maintained, close to sports venue
Stayed 1 night in May 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast offering. Super spacious rooms. Pleasant, helpful staff
Stayed 2 nights in May 2024
Response from Oscar on 17 May,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Jim, lino lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, great room, only downside, was we could not sit by the poo!, because it was closed.
Stayed 5 nights in Apr 2024
Response from Oscar on 8 May,2024
Dear Valued Guest,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional.
Stayed 2 nights in Apr 2024
Response from Oscar on 25 Apr,2024
Dear Valued Guest,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Oscar on 10 Apr,2024
Dear Valued Guest,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely updated hotel.
Stayed 1 night in Mar 2024
Response from Oscar on 3 Apr,2024
Dear Sandy Dallas:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

8/10 Good

Daniel, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed with the breakfast, same thing everyday, many times cold. Coffee was weak and lukewarm most of the time
Stayed 6 nights in Mar 2024
Response from Oscar on 24 Mar,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Mar 2024
Response from Oscar on 20 Mar,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Tien

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very quick and easy check-in. Staffs are very friendly. We felt very welcome. Will stay here again if we visit this town
Stayed 1 night in Mar 2024
Response from Oscar on 14 Mar,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

6/10 Okay

Cathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great but when i got here they wanted to charge me an extra $75 for mydog. I prepaid and that fee wasn't in the expedia costs. I feel it should have been there upfront.
Stayed 1 night in Mar 2024
Response from Oscar on 14 Mar,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

4/10 Poor

Megan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Oscar on 14 Mar,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

10/10 Excellent

Li-Wen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Oscar on 14 Mar,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Dale, Tampa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay will use this also in future.
Stayed 3 nights in Feb 2024
Response from Oscar on 14 Mar,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

4/10 Poor

Michael

Stayed 1 night in Feb 2024
Response from Oscar on 20 Mar,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Oscar on 14 Mar,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and a nice area
Stayed 2 nights in Feb 2024
Response from Oscar on 21 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

8/10 Good

Jamie

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Oscar on 21 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness
They were doing construction on the property. I didn’t find out till check-in. The hammering you could hear at 8 o’clock in the morning on Saturday and Sunday was a little bit annoying.. i’ve been to other Hyatt places and the breakfast here was not very good at all.
Stayed 2 nights in Feb 2024
Response from Oscar on 21 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

4/10 Poor

Danielle, Wabash

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the middle of construction - would have been nice to know this prior to booking. When we went to check in at 9:30/10pm there was no one at the front desk & with all the construction in the lobby/hall - it was not a good impression. Thankfully we were only staying one night because we were informed construction noises would start at 8am. Breakfast is served in the middle of the construction area - not very appetizing. Overall - not a great stay - I do a lot of research/read reviews & star ratings before I book hotels - this one was disappointing.
Stayed 1 night in Feb 2024
Response from Oscar on 21 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

4/10 Poor

Gina

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from Oscar on 21 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable and very convenient for my appointment with Hendersonville TOA
Stayed 1 night in Feb 2024
Response from Oscar on 21 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

walter

Travelled with partner
Very friendly and knowledgeable staff
Stayed 3 nights in Feb 2024
Response from Oscar on 15 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Margo

Liked: Cleanliness, staff & service
Didnt like the noise from construction....nor the path needed to take to access the elevator in order to stay out of the way of construction.
Stayed 1 night in Feb 2024
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

8/10 Good

Jeff

Stayed 2 nights in Feb 2024
Response from Oscar on 20 Mar,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

8/10 Good

DON

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Oscar on 8 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jan 2024
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

6/10 Okay

Pamela

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Oscar on 8 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Oscar on 8 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

6/10 Okay

Marcia

Stayed 2 nights in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

6/10 Okay

Andrei

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, nice breakfast
Stayed 1 night in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

8/10 Good

Sharon

Travelled with partner
Liked: Amenities
Construction is underway at present on the first two floors, so it was a bit noisy and dusty. Should be very nice when finished.
Stayed 2 nights in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

10/10 Excellent

SIMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get-a-way
My wife and I had a great time in the Nashville/Hendersonville area. Located within a short distance of a lot of great restaurants, but far enough from the city so that you don't have to deal with the all of the issues. The hotel is under renovations which is why I rated the conditions as a 4, but everything else was great.
Stayed 2 nights in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

6/10 Okay

rebecca

Travelled with family
Liked: Staff & service
We stay at the Hyatt every time we come to Nashville to see our daughter, it's always a great stay. This was an okay stay. I totally understand they are under construction. Buuut. We stayed in a room that was supposedly just remodeled and my main concern was why were the shower door knob handles still in terrible disrepair? I could tell the carpet was redone, the shower was recalled but the knobs and shower head were both disgusting. Stay was still great just hope they look into that.
Stayed 1 night in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General Manager Hyatt Place Nashville Northeast

10/10 Excellent

Jerry

Liked: Cleanliness, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

6/10 Okay

Jory

Liked: Cleanliness, staff & service
Hotel is under construction for a remodel. I wasn’t aware of this until after check-in. Very noisy from 8-5pm and water was shut off for 4 hours one day. We were notified that morning that water would be off. Shower took at least 10 minutes to warm up each evening and morning. On the plus side, safe neighborhood, decent location. Breakfast was very good and staff were very helpful and friendly.
Stayed 3 nights in Dec 2023

10/10 Excellent

crystal

Stayed 2 nights in Dec 2023
Response from Oscar on 8 Feb,2024
Dear Valued Guest:Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the separate sitting area from the sleeping area
Stayed 8 nights in Nov 2023
Response from Oscar on 7 Dec,2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

4/10 Poor

LaDedra

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
My boyfriend is an OTR truck driver and was in for 24 hours. The plan was to catch up on sleep somewhere close to my job. I didn’t get checked in until late, because we did not get off when we planned. Well, that did not go as planned unfortunately. They are doing construction so about 8 the noise started…LOUD! So there was no sleeping in before he had to head out for a 48 hour road trip with no sleep.
Stayed 1 night in Nov 2023
Response from Oscar on 7 Dec,2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet, was able to get a good nice sleep
Stayed 1 night in Nov 2023
Response from Oscar on 7 Dec,2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

10/10 Excellent

rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here every time we've come here!! We love this hotel and the staff is always super friendly
Stayed 1 night in Nov 2023
Response from Oscar on 7 Dec,2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast

4/10 Poor

Mark, Dayton

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was dirty. It smelled dirty, the carpet was dirty, the couch had stains on it. The staff did not truly make me feel welcome at check in. The food staff was not friendly. I went to the front desk to buy a water and the woman behind it seemed to be engrossed in a conversation with friends who showed up and walked off with them. I got the water and just left with it because she never came back. The property was also under renovation while we were there. Had we known that before we booked, we wouldn't have stayed there. Noises from the crew above us at 8am on a Sunday morning. Never again will I stay here.
Stayed 3 nights in Nov 2023
Response from Oscar on 7 Dec,2023
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Oscar RodriguezAssistant General ManagerHyatt Place Nashville Northeast