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Reviews of Wingate by Wyndham Goodlettsville

2.5 out of 5
Wingate by Wyndham Goodlettsville
202 Northgate Cir, Goodlettsville, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 439 out of 1003 reviews" "
Rating 8 - Good. 329 out of 1003 reviews" "
Rating 6 - Okay. 113 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 63 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jasmannie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 1 May,2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

6/10 Okay

Tequan

Liked: Cleanliness, staff & service
Breakfast was not up to par, everything was broken all I had was eggs and a biscuit
Stayed 2 nights in Apr 2024
Response from Front Desk on 30 Apr,2024
We regret your stay with us was not up to your expectations. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. We will surely forward your valuable feedback to our team for improvements. Hope to serve you better next time

10/10 Excellent

King

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything
Stayed 1 night in Apr 2024
Response from Front Desk on 28 Apr,2024
Dear King,Thank you for taking the time to complete our survey and leave a review.We are so glad to see you enjoyed your stay with us here at the Wingate by Wyndham.Thank you again and we hope to see you in your future travels.Sincerely,Wingate by WyndhamManagement

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish they had things filled at breakfast and.someone refilling as needed
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr,2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

6/10 Okay

Beverly

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
It wasnt dirty per say but it also wasnt the cleanest place I have stayed at that price range. Bathroom door did not lock or even close all the way. You also have to pay a security deposit but the cost exceeds the poor condition of the hotel.
Stayed 1 night in Apr 2024
Response from Front Desk on 22 Apr,2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

4/10 Poor

Rick

Disliked: Property conditions & facilities
Property is old
Stayed 2 nights in Apr 2024
Response from front desk on 21 Apr,2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Front Desk on 19 Apr,2024
Thank you so much for taking the time to leave a review and take our survey.We are so glad to see you enjoyed your stay with us. I will be sure to pass along your positive comments to the rest of the staff as well as I know they will appreciate it.Thank you again and we hope to see you in your future travels

8/10 Good

Rosalyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice, check in was good. A lot of areas around here to eat and shop.
Stayed 1 night in Apr 2024
Response from Front Desk on 14 Apr,2024
Dear Rosalyn,Thank you for taking the time to complete our survey and leave a review.We are so glad to see you enjoyed your stay here with us at the Wingate by Wyndham.Thank you again and we hope to see you in your future travels.Sincerely,Wingate by WyndhamManagement

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 13 Apr,2024
Thanks for your stay at our property.Appreciate your feedback and telling us what you liked and the areas where we need to improve. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon.

2/10 Terrible

Felicia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 9 Apr,2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Nice place!
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Apr,2024
Thanks for your stay at our property.Appreciate your feedback and telling us what you liked and the areas where we need to improve. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon.

10/10 Excellent

traci

Stayed 1 night in Mar 2024
Response from Front Desk on 26 Apr,2024
Thanks for your stay at our property.Appreciate your feedback and telling us what you liked and the areas where we need to improve. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was super clean and the beds very comfortable. The only negative thing was the continental breakfast. It was the standard breakfast of eggs, pancakes, biscuits, sausage, etc. but when we got down there, all the hot food was gone. Went to the counter to tell the lady and she said somebody would be out shortly. 30 minutes later she came out to start refilling the hot items. She put in maybe 2 cups of scrambled eggs and 5 sausage patties for a line of over 20 people. It was only one hour into breakfast service so it was quite surprising that there was no food left and no upkeep with the items. One of the main reasons for choosing this place was for the breakfast so we didn’t have to stop at a restaurant. Both staff members running the counter and taking care of the food, were not kind or helpful and a lot of people left angry. Not sure if it was just an off day for them but this was very unlike all the other stays we’ve had at this chain. Definitely wouldn’t make me stop from going there as I thought everything else was great though.
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr,2024
Thanks for your stay at our property.Appreciate your feedback and telling us what you liked and the areas where we need to improve. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great option on our road trip from Destin, FL, to Indianapolis, IN. Rooms were well appointed, spacious and clean. Breakfast was great, with ample offerings for everyone in our family.
Stayed 1 night in Mar 2024
Response from Front Desk on 31 Mar,2024
Dear William,Thank you for taking the time to complete our survey and leave a review.We are so glad to see you enjoyed your stay with us.Thank you again and we hope to see you in your future travels.Sincerely,Wingate by Wyndham,Goodlettsville, TN

8/10 Good

Joanne

Stayed 1 night in Mar 2024
Response from Front Desk on 19 Apr,2024
Thank you so much for taking the time to leave a review and take our survey.We are so glad to see you enjoyed your stay with us. I will be sure to pass along your positive comments to the rest of the staff as well as I know they will appreciate it.Thank you again and we hope to see you in your future travels

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointed that a dyslexic mistake in my booking cost me a whole other full rate room because I booked the wrong Monday. EVEN THOUGH it was a correctible error. I should have stayed somewhere else and not have rewarded you for not finding a way to compensate me for a room you got paid for that no one used. Disappointed.
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar,2024
Thank you for the great rating, We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our services and accommodations

4/10 Poor

Kiel

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dirty overall. Hallways were visibly not vacuumed and the entire hotel smelled of cigarette smoke. Staff was nice but would not stay again.
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar,2024
Please accept my sincerest apologies regarding your recent stay with us. I promise the information you provided is greatly appreciated and will be utilized for improvements. I hope you will give us another opportunity in the future to exceed your expectations!

8/10 Good

Diamond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice
Stayed 2 nights in Mar 2024
Response from Front Desk on 26 Mar,2024
Thanks for the amazing rating, We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Wingate By Wyndham.

10/10 Excellent

Aaron

Liked: Staff & service, property conditions & facilities
Comfy bed, Okay breakfast. Would stay again
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar,2024
Thanks for the amazing rating, We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Wingate By Wyndham.

8/10 Good

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future.

6/10 Okay

Cheryl L, Holland

Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price. Decently clean and quiet.
Stayed 1 night in Mar 2024
Response from Front Desk on 22 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future.

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, amenities
We liked how attractive the room & bathroom were.
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Front Desk on 18 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future.

10/10 Excellent

Amie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024
Response from Front Desk on 17 Mar,2024
Dear Amie,Thank you for taking the time to complete our survey and leave a review.We are so glad to see you enjoyed your stay with us here at the Wingate by Wyndham.Thank you again and we hope to see you in your future travels.Sincerely,Wingate by WyndhamManagement

6/10 Okay

Tanya

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This morning the front desk clerk could be heard yelling at a guest for taking a plastic fork That are free with breakfast and they have a plastic fork bin that was empty. The door to our washroom would grind and leave wood shavings. The bathroom light. Stopped working. The room is clean and bright but there is some serious staffing issues. I was appalled at how this staff was talking to a guest, threatened to call the cops on her for taking a fork. It was awful.
Stayed 2 nights in Mar 2024
Response from Front Desk on 15 Mar,2024
We regret your stay with us was not up to your expectations. We apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. We will surely forward your valuable feedback to our team for improvements. Hope to serve you better next time.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 14 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future.

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the highway for easy access
Stayed 2 nights in Mar 2024
Response from Front Desk on 12 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future.

8/10 Good

Aikia

Stayed 2 nights in Mar 2024
Response from Front Desk on 1 Apr,2024
Thanks for your stay at our property.Appreciate your feedback and telling us what you liked and the areas where we need to improve. We shall work further to improve the amenities and hospitality based on your observations. Hope to welcome you again soon.

10/10 Excellent

Shawney

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice
Stayed 1 night in Feb 2024
Response from Front Desk on 12 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future.

10/10 Excellent

David

Very nice breakfast
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future.

10/10 Excellent

Janice, Weston

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future.

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
3 stars? Not a chance. Easily a 2 star "Fair" rating and I'm amazed at the 8 guest rating. Bathroom has no vent, so ceiling is cracking and covered in mildew. Toilet runs ntermittently every 20 minutes. Several cars sit idling outside with people sitting in them. Entire hallway is covered in garbage. Dirty inside room and have strange door that connects to another room, but has no functioning lock besides the emergency latch. Hopefully the person next door stays next door... I'm not the one to complain in person, rather I will forever take my business elsewhere. I advise you do the same.
Stayed 1 night in Mar 2024
Response from Front Desk on 7 Mar,2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

8/10 Good

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a good area with lots of stores, restaurants etc. The bed was VERY comfortable, the shower had good pressure and the room was clean. Breakfast was edible. Not enough lighting in the room.
Stayed 2 nights in Mar 2024
Response from Front Desk on 5 Mar,2024
Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.

8/10 Good

Frances

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Mar,2024
Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.

2/10 Terrible

Amber

Stayed 1 night in Jan 2024
Response from Front Desk on 2 Mar,2024
Dear Amber,Thank you for taking the time to complete our survey.I am very sorry to see that your stay was not up to standard. We appreciate any and all feedback.Thank you again.Sincerely,Wingate by WyndhamManagement

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and updated! Beds were comfortable. Great location.
Stayed 1 night in Feb 2024
Response from Front Desk on 2 Mar,2024
Dear Janice,Thank you for taking the time to complete our survey and leave a review.We are so glad to see you enjoyed your stay with us here at the Wingate by Wyndham, Goodlettsville.Thank you again and we hope to see you in your future travels.Sincerely,Wingate by WyndhamManagement

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever
Stayed 1 night in Feb 2024
Response from Front Desk on 26 Feb,2024
Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.

8/10 Good

Jerome

Stayed 1 night in Feb 2024
Response from Front Desk on 21 Mar,2024
We are so sorry to hear that your stay was unpleasant. We take all guest feedback seriously and will be sure to address these issues with the hotel management. We appreciate you bringing this to our attention, and we hope that you will give us another chance in the future

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb,2024
Dear Amber,Thank you for taking the time to take our survey and leave a review. We are so glad to see you enjoyed your stay with us.Thank you again and we hope to see you in your future travels.Sincerely,Wingate by WyndhamManagement

10/10 Excellent

Cathy

Travelled with partner
We stayed for one night on our way home from New Orleans. Great deal for a small rate. Good location. Nice to have breakfast included. However, cigarette smoke smell in the room. Had we stayed longer, we would have asked for a different room.
Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb,2024
Dear Cathy,Thank you for taking the time to leave a review and take our survey.We are so glad to see you enjoyed your stay here with us. I will be sure to pass along the positive comments to the rest of the staff, as I know they will appreciate it.Thank you again and we hope to see you in your future travels.Sincerely,Wingate by WyndhamManagement

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb,2024
Dear Thomas,Thank you for taking the time to take our survey.We are glad to see you enjoyed your stay with us.Thank you again and we hope to see you in your future travels.Sincerely,Wingate by WyndhamManagement

6/10 Okay

Brenda

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on 26 Feb,2024
Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.

10/10 Excellent

Alicia R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with comfortable beds and superb showers with easy access to all areas surrounding
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb,2024
Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room, and the entire property, was very very clean.
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb,2024
Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals

10/10 Excellent

Thomas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Easy to get to off the interstate and nice rooms.
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Feb,2024
Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals

10/10 Excellent

Kalaana

Travelled with partner
I liked the complimentary breakfast and the staff was very helpful!
Stayed 5 nights in Feb 2024
Response from front desk on 18 Feb,2024
Dear Kalaana,Thank you for taking the time to leave a review and take our survey. We are very glad to see you enjoyed your stay with us. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.Thank you again and we hope to see you in your future travels.Sincerely,Wingate by WyndhamManagement

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Feb 2024
Response from Front Desk on 16 Feb,2024
Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.

10/10 Excellent

Cheryl

Business traveller, Travelled with partner
Liked: Amenities
Comfortable rooms. Enjoyed our stay. The hall areas needed vacuuming but I know many places are short- staffed.
Stayed 2 nights in Feb 2024
Response from Front Desk on 16 Feb,2024
Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.

10/10 Excellent

Todd, St Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and beds comfy
Stayed 1 night in Feb 2024
Response from Front Desk on 16 Feb,2024
Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.