Reception

Reviews of Holiday Inn Express & Suites Nephi, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Nephi, an IHG Hotel
1507 SOUTH MAIN STREET, Nephi, UT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 119 out of 160 reviews" "
Rating 8 - Good. 27 out of 160 reviews" "
Rating 6 - Okay. 7 out of 160 reviews" "
Rating 4 - Poor. 3 out of 160 reviews" "
Rating 2 - Terrible. 4 out of 160 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carla

Liked: Cleanliness
Very clean and friendly service
Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel with one of the best hotel breakfasts that I have had
Stayed 1 night in May 2024

10/10 Excellent

Karla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
I stay in Nephi when traveling through to Bryce. Great facility
Stayed 1 night in Feb 2024

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Quick check in. Nearby food options. Great stay.
Stayed 1 night in May 2024

10/10 Excellent

Nancy

Liked: Property conditions & facilities
Clean & near. Front desk was awesome & personal pleasant & Progessionsl.
Stayed 1 night in May 2024

10/10 Excellent

LINDA

Travelled with family
Everything was great!
Stayed 5 nights in Apr 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. We had put in a very long travel day and our room was perfect for some relaxation after getting off the road. Beds were comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. It was clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Liked: Staff & service, property conditions & facilities
The warm cookies were nice. Breakfast food was average.
Stayed 13 nights in Apr 2024

10/10 Excellent

Charles

Stayed 1 night in Apr 2024

6/10 Okay

Hank

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They didn’t say the pool and hot tub were closed when we booked. The kids were devastated!
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Benjamin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was busted
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Stayed 1 night in Apr 2024

8/10 Good

Roxie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 1 night in Apr 2024

10/10 Excellent

Jody

Travelled with family
.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Stayed 1 night in Mar 2024

10/10 Excellent

Lane

Stayed 1 night in Mar 2024

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly! Great stay!! Loved it!
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for what we needed it for! Staff was super friendly and property was super clean!!
Stayed 1 night in Mar 2024

10/10 Excellent

Neil, Syracuse

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Staff was friendly. Breakfast was fantastic.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean, nice pool and hot tub. Will stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Kirtus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean, friendly, and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Drew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Nice clean hotel with a great pool and hot tub!
Stayed 1 night in Jan 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great breakfast. Clean rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

S Peter

Stayed 1 night in Jan 2024

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Apryl Baxter on 2 Jan,2024
We appreciate the high rating you've given us! It's fantastic to know that you had a positive experience during your visit. We strive to provide excellent service and a memorable stay for all our guests. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more about your thoughts. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back again soon. Thank you for choosing us!

2/10 Terrible

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pool not working the only reason we drop up an extra hour was so my kids could swim
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec,2023
Dear Julia,Thank you for sharing your feedback regarding your recent stay with us, and we genuinely apologize for any inconvenience caused by the temporary closure of our pool. We understand the importance of this amenity, particularly for families with children.We would like to bring to your attention that we did make efforts to communicate the change in pool hours in advance for the safety of our guests. A notice was posted on our website to inform guests about the necessary repairs and the temporary closure of the pool during the specific period. However, we understand that this information may not have reached everyone as intended, and we regret any confusion or disappointment caused.While we are actively working to resolve the issue promptly, we also want to express our appreciation for your understanding in this matter.Your feedback is invaluable to us, and we are taking steps to enhance our communication processes to ensure that our guests are well-informed about any changes that may impact their stay.Once again, we apologize for any inconvenience, and we hope to have the opportunity to welcome you back in the future to provide you with an improved and delightful experience.

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
clean and new
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel with very nice staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a brand new hotel and there isn't much around it, yet. There are a few restaurants opening soon. But it was a nice quite stay and worked for exactly what I needed.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Room waa fine. TV didnt work, only played like the sy-fy chanel or something. Was super noisy. Kids running up and down the halls, babies crying, overall other guests very loud at night and in the morning. Then we were called half an hour before check out to check out.
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and gym look great and easily accessible.
Stayed 1 night in Nov 2023

10/10 Excellent

Theah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff, very clean rooms, quiet, have yet to have the breakfast but i hear it is really good so we shall see. But definitely would stay here again!!!
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov,2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our staff to be friendly and helpful, and that our rooms met your expectations for cleanliness and tranquility.We hope you get a chance to try our breakfast during your next stay – we're confident you'll find it as enjoyable as other aspects of your visit. We strive to provide a delicious and satisfying breakfast experience for all our guests.It's truly heartening to know that you would choose to stay with us again. We appreciate your kind words and look forward to welcoming you back to our hotel in the future. If there's anything specific you'd like to share about your stay or any suggestions you may have, please feel free to let us know. We value your feedback and always aim to enhance our guests' experiences.Safe travels, and we hope to see you again soon!

10/10 Excellent

Trishelle

Stayed 1 night in Oct 2023

8/10 Good

Cori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad we came
Beautiful new hotel right off the freeway. A welcome sight after enduring miles and miles of single lane freeway construction that backed up for hours. Super friendly staff and great room. A few thoughts: No rooms on the first floor (great pool, nice gym, huge lobby) but only one small elevator to access rooms. For a pet friendly hotel, why is ALL the landscaping large rocks? My tiny pups couldn’t get footing. At 21 degrees plus wind chill, it’s too cold at 6am to walk your dog over to the truck stop for grass and why would you want to anyway? Needs better water pressure.
Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct,2023
Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to hear that you found our hotel to be a welcome respite after a challenging drive and that you appreciated our friendly staff and great room. Your insights are important to us, and we appreciate your comments on a few aspects of your experience.We understand your concern about the limited elevator access to rooms, and we apologize for any inconvenience this may have caused. We are continually looking for ways to improve our guests' experiences, and your feedback will be taken into consideration as we plan for any future updates or renovations.Regarding the landscaping, we appreciate your input about the challenge it posed for your pets. We do strive to maintain a pet-friendly environment, and your feedback highlights an area where we can make improvements. We will look into providing a more pet-friendly area in the future.Finally, we apologize for the issue with water pressure. We will investigate this matter to ensure that our guests consistently enjoy a satisfying shower experience during their stay.Your feedback is essential in helping us enhance our offerings and improve the overall experience for our guests. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future. If you have any further comments or concerns, please feel free to reach out to our management team directly.Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again soon.

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and room was clean and comfortable.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nephi, Utah Holiday Inn Express and Suites
The hotel was built about 1-year ago. It was in very good shape and had huge variety of foods for breakfast. Unfortunately, all they had for milk was 2%, no whole milk. My wife and I were surprised to see a delightful walk-in shower vice the traditional tub/shower. This feature is terrific for older people or someone with a recent hip replacement. The only disappoint was the fact that the room only had 1 bath towel and no bathmat. Not to worry, I called the front desk from the combination phone radio with a large easy to read clock and the missing items were delivered in about 3 minutes. The room had a variety of USB charging devices for phones and laptops, but I couldn't cast from my phone to the big screen TV. The site is showing the stay as 19-20. It was actually 20-21 Oct 2023.
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, friendly check-in, brand new and spotless hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extra fees
This hotel will charge you extra to get into your room 30 min early ...even if it is ready. I have never had any hotel anywhere do that. Most hotels will let you in your room whenever it is ready but won't guarantee it will be ready until it is checkin time. It was only $20 but just seems a bit ridiculous for 30 min. Sure we could have sat in the lobby with all our crap for 30 minutes but the next time we will just choose to stay somewhere else. This fee is also not listed anywhere on the website. Hotel was clean. Hot tub and pool are nice.
Stayed 1 night in Oct 2023

8/10 Good

Julia

Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Perfect in every way.
Stayed 1 night in Oct 2023