Neville Holidays

Nice room, very updated hotel.

Love this hotel. 5 STARS

when we checked in it was very streamline...however when we walked into our room on the 22nd floor...it was a nightmare...the smell of fresh paint was unbearable, the wallpaper was peeling off the walls, the mattress were horrible, the bedding was not right, and there was an unpleasant smell. I called down and they promptly moved us to another room that was more in tune to what my expectation was for the Hyatt. Although they made it right, i was terribly shocked that they would ever considered having ANYONE stay in that room. room 2205

Customer service from onsite staff was the best this hotel had to offer. Everyone was pleasant and accommodating. The hotel could use a maintenance overhaul. The rooms were very much showing their age with beat up floors, stained furniture, chipped and worn down paint. The cleanliness was not great, noticeable dust in corners of the room and places the top of the toilet paper holder (which was also falling off the wall). Hotel lobby, bar, and coffee shop are nice. Location is great, however, the abandoned building next door is being worked on so construction work begins at 6am! Nice and noisy! I wouldn't expect it to be super quiet given that it's in the heart of downtown, but the construction definitely makes it unpleasant.

There was no shampoo in the shower