Iron/ironing board, free WiFi, bed sheets, alarm clocks

Reviews of Americas Best Value Inn New Boston

2 out of 5
Americas Best Value Inn New Boston
1024 North Center Street, New Boston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 123 out of 448 reviews" "
Rating 8 - Good. 161 out of 448 reviews" "
Rating 6 - Okay. 88 out of 448 reviews" "
Rating 4 - Poor. 41 out of 448 reviews" "
Rating 2 - Terrible. 35 out of 448 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We booked this room for the eclipse in April. The room was nice, roomy, and fairly quiet with exceptions to the air conditioner that in order to hear the tv over it you have to turn it up quite loud and worry that your going to anoy your neighbors. The toilet seat was broken in our room and only attached on one side, the refrigerator did not get very cool at all, there was no tissues in the room, and the bed was hard (which i liked, but my wife hated). I do wish that hotels would please start to install more USB ports in the rooms.
Stayed 2 nights in Apr 2024

6/10 Okay

Robert, Fort Walton Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to watch the entire 2024 solar eclipse.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
It was good.
Stayed 1 night in Apr 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Motel style, exterior steps crumbling and uneven. Dirty floor, walls, furniture. Extended stay room occupants outside having a camp fire and party.
Stayed 1 night in Apr 2024
Response from Guest Relations on 13 Apr,2024
Dear Sara,Thank you for taking the time to leave your review. We pride ourselves on providing exceptional experiences and clean accommodations. Please accept our apologies for falling short of your expectations. Rest assured, we will relay your concerns to our team to ensure improvements are made for our valued guests. It was a pleasure to welcome you here, and we hope you'll give us another chance to change your perceptions in the future.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 1 night in Mar 2024

6/10 Okay

Ryan

Disliked: Cleanliness
Place is Cozy and beds are comfortable but this place stinks really bad of Curry. Not sure why it’s so strong in my room but all my clothes smell like it. Flys everywhere also. Positive note plenty of parking out back for trucks with trailers. Multiple areas to walk to for food. Mexican place next door is really good eating.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN GOOD STAFF
Stayed 1 night in Dec 2023

2/10 Terrible

Jacquelyn

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Brenda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom in hotel room wasn’t clean. Stained bedspread. I checked out immediately and asked for a refund. I was told I couldn’t get a refund from them.
Stayed 4 nights in Feb 2024
Response from Guest Relations on 23 Feb,2024
Dear Brenda,Please accept our sincere apologies for failing to provide you with a clean room. Rest assured, we will work with our housekeeping team to ensure our accommodations are spotless. If you have any further questions about refunds, we recommend reaching out to the site you booked through, as they would be best equipped to assist you. Thank you for sharing your thoughts, and we hope you have safe travels.

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad.
The check-in service was great. The guy working was friendly. The room is very clean. The water pressure is great. The only minor complaint is that the air-conditioner is loud, towels are a little thin, the bed could use a 4th pillow, and there isn't a hair dryer in the room. (but I brought my own dryer). All in all, we will stay here again.
Stayed 2 nights in Feb 2024

8/10 Good

Abjinson, Centerton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

ricky

Disliked: Property conditions & facilities
No coffee in room or in lobby
Stayed 1 night in Jan 2024
Response from Guest Relations on 12 Jan,2024
Dear Ricky,We regret that our amenities let you down and you didn't have the exceptional stay we aim to provide. Thank you for providing your feedback, and please consider giving us another chance down the line to change your perceptions.

10/10 Excellent

Noe

Stayed 3 nights in Dec 2023

8/10 Good

Constance

Liked: Cleanliness, property conditions & facilities, room comfort
No bell announcing my arrival so I waited at least 5 minutes for service. I hollered several times and knocked on Employees Only door several times until I was finally heard. Everything else was good.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Get what you pay for
It is what it is. Its a cheap basic hotel room. It was clean but in need of some upkeep. There was holes in the window of room next to mine with tape over it. My rooms lock was broken on door and shower head was seriously in need of replacement. But its a cheap room that served its purpose for a one night place to sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

Wilber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Cris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023

2/10 Terrible

Barry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay room smelled like smoke washed with bleach. Would not refund!
Stayed 2 nights in Dec 2023
Response from Guest Relations on 10 Dec,2023
Dear Barry,What you have described isn't the experience we want our guests to have. We will be sure to have our housekeeping team look into your comments further and make improvements where necessary. For all billing inquiries, please reach out to the third-party site you booked with, as they will be the best ones to assist you. We hope you will consider giving us another chance soon.

10/10 Excellent

Wanda J

I enjoyed my 3 day stay and share my referrals to friends
Stayed 3 nights in Nov 2023

6/10 Okay

Alice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would not Recommend this hotel to anyone they have bugs in the curtains would not open they were broke. It was cracked towel on the bathroom wall must stay was not what I thought it would be.
Stayed 1 night in Nov 2023

6/10 Okay

Nathan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
2nd time staying in 2 different rooms but the beds are the same. Frame is super noisy so everytime you move it wakes everyone up because they are so bad. Fix your beds and provide better pillows and it wouldnt be bad.
Stayed 1 night in Nov 2023

8/10 Good

Orbie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room! Just missed having a coffee pot.
Stayed 1 night in Nov 2023

10/10 Excellent

Joe

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The place is no frills and a little tired, however it is economical and clean. The parking is easy and free. There is a nice swimming pool out front.
Stayed 2 nights in Oct 2023

2/10 Terrible

levi

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is disgusting. Crickets and flies in the room, AC is extremely loud, trashy people wandering around near property.
Stayed 1 night in Oct 2023
Response from Guest Relations on 13 Oct,2023
Dear Levi,It saddens us that your stay fell below your standards and our own. Your concern regarding pests is taken seriously, so rest assured that we will thoroughly investigate our accommodations to ensure they are free of unwanted visitors. Your additional comments have been noted and will help us to make improvements where necessary. Thank you for taking a moment to share your thoughts, and we wish you well.

10/10 Excellent

Walter, Olivehurst

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bright, clean, quick and friendly checkin.
Stayed 1 night in Oct 2023

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was asked if I had pets, I said no. Was given a room that smelled like a dog. Found out why, extreme dog odor from one side of the bed. Staff had to have known someone had let a dirty, filthy dog sleep in the bed. Bed should have been removed and destroyed. Will never stay at this motel chain ever again.
Stayed 1 night in Oct 2023
Response from ABVI on 5 Oct,2023
dear guest, thank you for your rating us and reaching out to review your stay with us. our hotels mission is to provide great value to our guests during their stay, and we are incredibly happy to know that we successfully attained out targets. our team is delighted that our accommodation, front desk staff services, and peaceful ambiance were suited to your satisfaction. we have taken note of your critical feedback, and we have instructed our housekeeping team to resolve the issues immediately. it was a pleasure to host you, and we look forward to having you back.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Room was clean, no odors. Entrance door would not seal, air and light leakage all around. No kleenex in dispenser.
Stayed 1 night in Oct 2023

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023

10/10 Excellent

Andrea

Stayed 1 night in Sep 2023

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a large and comfortable room.
Stayed 1 night in Sep 2023

8/10 Good

Noble

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The AC unit was so loud when it cycled on and ran. You could feel the vibration in the room. It kept us awake until we turned it off in the middle of the night. a very restless night. Room 114.
Stayed 1 night in Sep 2023

6/10 Okay

Fred

Liked: Cleanliness
No breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was wonderful. Everything was really nice. Really clean and spacious room and not a lot of noise like other places.
Stayed 2 nights in Aug 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice experience!
Stayed 1 night in Jul 2023

8/10 Good

Mickey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean rooms!
Stayed 1 night in Jul 2023

6/10 Okay

Lee

Liked: Cleanliness, staff & service
There was no continental breakfast or even coffee as advertised
Stayed 2 nights in Jul 2023

10/10 Excellent

Janette

Liked: Cleanliness
Stayed 1 night in Jul 2023

8/10 Good

cherie

Travelled with family
It was more than I expected as it was upgraded flooring n bedding it seems
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Pretty nice for the price. Could maybe mop floors.
Stayed 2 nights in Jun 2023

8/10 Good

Kimberly

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
We killed several cockroaches. The beds were too high, why? A proper dresser was needed. The website said there would’ve breakfast, there wasn’t. Overall, our stay was ok.
Stayed 7 nights in Jun 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023

4/10 Poor

Mark, Rathdrum

Travelled with family
Disliked: Staff & service, property conditions & facilities
No USB ports to charge your phone or tablet. No breakfast no coffee in the room or lobby the outside is not clean bird poop everywhere. The staff is not friendly we never heard thank you once. House keeping would not clean the office chair in the room it was gross when we checked in and it was gross when we checked out.
Stayed 3 nights in Jun 2023
Response from Guest Relations on 20 Jun,2023
Dear Mark,It's unfortunate to hear that you didn't have a good time with us, and we apologize for any lack of service during your visit. We'll be sure to keep your comments in mind for the future, and we hope you'll join us again soon.

8/10 Good

Pablo

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jun 2023

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Room - Noisy Neighbors!
The room was nice and it was clean. The only problem with our stay was other patrons of the hotel who had the rooms next to us and had A LOT of kids who were running up & down the porchway & stairs and yelling until almost midnight, waking us up over & over again. It wasn't until I banged on our door and yelled for them to shut-up and go to bed that they stopped.
Stayed 1 night in Jun 2023
Response from Guest Relations on 19 Jun,2023
Dear Amy,We're happy to know that our clean rooms impressed you. Please know that our team members are always available to assist with any noise issues you might have. Despite this, we hope you'll join us again soon.

10/10 Excellent

Therese

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe inexpensive stay. Nothing fancy but gets it done. Even has a pool. Right off highway
Stayed 1 night in Jun 2023

6/10 Okay

Carl

Travelled with family
Liked: Cleanliness
Room was clean; bed was clean and comfortable. Did not ask for handicap room and therefore it was somewhat like a hospital room. Otherwise it was good.
Stayed 1 night in May 2023
Response from ABVI on 1 Jun,2023
We are happy to hear you enjoyed your stay. It does appear that you chose an accessible room when booking your room online. Thank you for choosing Americas Best Value Inn!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

karen

Stayed 1 night in Apr 2023